Lobby lounge

Reviews of Springhill Suites Marriott Little Rock West

3 out of 5
Springhill Suites Marriott Little Rock West
306 Markham Center Dr, Little Rock, AR

Reviews

8.4

Very good

Rating 10 - Excellent. 494 out of 989 reviews" "
Rating 8 - Good. 295 out of 989 reviews" "
Rating 6 - Okay. 95 out of 989 reviews" "
Rating 4 - Poor. 44 out of 989 reviews" "
Rating 2 - Terrible. 61 out of 989 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Aleidy

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Amber on Mar 26, 2024
I am sorry you were disappointed with your stay. Can you elaborate on what was wrong so I can correct the issues I need to?

2/10 Terrible

Bishop

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property wasn’t bad but there was a huge problem with the service I received once I got there I was paying with my chime card which I have always used including a time i stayed last month but the clerk stated the hotel wasn’t taking chime or cashapp and hadn’t done so in five years which I know to be false because i just used it but anyway due to this I had to cancel my reservation as instructed and rebook the room for $45 more dollars than the original price when I asked about having the incident fee waived due to this they stated they couldn’t do it even though it was not my fault I talked to two different women and they both refused to take my number to have the manager call me and they also stated there wasn’t a corporate number I could call overall the experience was okay but it should not have cost be $85 more dollars when nothing I did was wrong
Response from Chloe on Feb 13, 2023
Thank you for bringing your concerns to our attention. We strive to provide quality lodging accommodations. On behalf of our entire team, I sincerely apologize for falling short of not only meeting your expectations but ours as well. As a valued customer, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!

6/10 Okay

Tyneisha

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2023
Response from Chloe on Feb 13, 2023
As a valued customer, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!

2/10 Terrible

Jose, Hammond

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is old and under remodeling. Dirty and unsafe should be closed to the public. Huge renovation project shouldn't have guests.
Stayed 1 night in Jan 2023
Response from Chloe on Feb 13, 2023
Maintaining a pleasant atmosphere within our guest rooms and common areas is always a key priority. On behalf of our entire team, I sincerely apologize for falling short of meeting your expectations. We hope to have you stay with us again in the future and see the improvements we have made thanks to your comments.

10/10 Excellent

Erik A

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was up-front with water issues last week and the condition of the property. Offered to cancel our reservations if we wanted (which we didn't do).
Stayed 1 night in Dec 2022
Response from Amber Crowder AGM on Jan 4, 2023
Erik A,Thank you for taking the time to fill out a survey on your stay with us! We hope to see you again soon!

10/10 Excellent

Tommy, St George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff.
Stayed 1 night in Dec 2022
Response from Leonardo Ch. on Dec 28, 2022
Dear Tommy. Thank you for your review of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

10/10 Excellent

Tommy, St George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love the room layout it’s unique and very comfortable. All was in order on arrival. Thank you! 😊
Stayed 1 night in Dec 2022
Response from Leonardo Ch. on Dec 28, 2022
Dear Tommy. We appreciate you staying with us at Springhill Suites Marriott Little Rock West and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

2/10 Terrible

Joeg

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Worst staff I’ve ever met in my life
Stayed 1 night in Dec 2022
Response from Leonardo Ch. on Dec 28, 2022
Dear Joeg. We appreciate your feedback. We apologize about these issues you experienced. We appreciate you sharing your comments with us as we will use these as a training tool for future guest interactions. We hope you will give us another chance if you are in the area again. Thank you for staying with us.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Undergoing renovations
Service was great. Room was clean and quiet despite hotel undergoing needed renovations. Breakfast offerings were lacking.
Stayed 1 night in Dec 2022
Response from Leonardo Ch. on Dec 28, 2022
Dear Guest. We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of all of us at Springhill Suites Marriott Little Rock West, thank you! We look forward to your return and travel safe.

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good not great!
I was looking for a convenient and economical place to stay for a family visit in Little Rock. This hotel met those needs. At check in I was told that the room service occurs every other day, but if I should need anything to call the desk. I did not ever call the desk except to leave a wake up call that I did not get. I arrived on Wed, no room service on Thurs (as expected) and I was sick on Fri so stayed in my room the entire day with a notice on the door. I did leave the room Sat and anticipated that room service might come since I did not get it on Fri, but it did not. When I returned it was too late to call for room service. I left very early Sun morning. All in all the experience here was good. Breakfast was not much to describe, but overall it was an adequate experience.
Stayed 4 nights in Nov 2022
Response from Leonardo Ch. on Dec 28, 2022
Dear Tom. We appreciate you staying with us and sharing your experience. On behalf of my entire team, thank you! We take a lot of pride in what we do, and it brings us joy to hear that you enjoyed your stay. We look forward to your return to Springhill Suites Marriott Little Rock West.

6/10 Okay

Darrell

Stayed 1 night in Dec 2022

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, room comfort
friendly employees. Stains on the floor and on the mattress pad in the fold out bed. good breakfast
Stayed 1 night in Dec 2022
Response from Leonardo Ch. on Dec 28, 2022
Dear Jaosn. Thank you for your review of us at Springhill Suites Marriott Little Rock West. We are glad you enjoyed your stay and hope to see you again the next time your travels bring you to the area.

10/10 Excellent

Randy

Stayed 1 night in Dec 2022

2/10 Terrible

Jasmine

Disliked: Staff & service, property conditions & facilities, room comfort
Waist of money.
Don’t waist your money staff was rude and not helpful at all. Will not be staying there ever again
Stayed 1 night in Nov 2022
Response from Leonardo Ch. on Dec 28, 2022
Dear Jasmine. On behalf of our entire team, we apologize for the concerns you shared about your experience. I have addressed your issues with our team. I assure you that we are working diligently to ensure a similar situation does not occur in the future. Thank you for staying with us.

2/10 Terrible

Jasmine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Don’t waist your money
Staff was rude and they ended up asking us to leave early when my travel companion fell in the shower and cut their elbow. And then wouldn’t refund my money for the stay that I had just paid just a few hours before.
Stayed 1 night in Nov 2022
Response from Leonardo Ch. on Dec 28, 2022
Dear Jasmine. Providing the highest level of hospitality is our number one priority. We sincerely apologize for falling short of not only your expectations, but our own expectations as well. As a teachable moment, we have shared your feedback with our team to ensure future guest interactions are different. Please accept our apologies.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Melinda

Stayed 1 night in Dec 2022
Response from Leonardo Ch. on Dec 28, 2022
Dear Melinda. Thank you for your review of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

10/10 Excellent

Tom

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
While sitting on the couch, i had a bug crawl on me. After killing it, i identified it as a bed bug. I pulled up the cushions of the couch and took pictures of the ones that ran. Staff was notified and they immediately moved us to a different floor and room. I examined this room thoroughly and did not find anything. Other than that, it was all great!
Stayed 1 night in Dec 2022
Response from Leonardo Ch. on Dec 28, 2022
Dear Tom. Thank you so very much for taking the time to let us know about your stay! We are so happy that you enjoyed your time with us. We would love to have you back the next time your travel brings you to this area. Thank you and hope you have a wonderful day!

2/10 Terrible

Denise

I love this hotel but did not arrive this night because my flight into Chicago from Newark on American was delayed and I missed th eflight to Little Rock. Had to pay twice as much to stay in Chicago. I was so exhausted, then when I arrived at the hotel, it took almost 2 hrs to get checked in due to the way my reservation was made by a third party recommended by the airport. Not good business for your industry. When we make reservations, we do not want third parties, but sometimes it slips by.
Stayed 1 night in Dec 2022

4/10 Poor

Brandon

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness
We booked a room based off of reviews as we were driving through from Georgia to California. The reviews said it was clean and decent even dog rooms. Ours was not the case we opened the door to a terrible odor. The heater was t turned on and now we know why. Not only did the room smell like pet but so did the heater. Other then that it is just a really old run downed hotel chain definitely due for an upgrade. As for front desk there was only one person on and about 10 families trying to check in. While she did her best she should have had some support it took about an hour to get into our room at 10pm at night. We had a long day the next day and after checking in and getting g settled only for about 5 1/2 hours of sleep. As for the surrounding area it was fine nothing great no where close to the hotel to rest walk your pet and in the small strips of grass lots of dog poo due to no where else to really walk you dog. Also no access to pet baggies to pick up the waste. Since this is a pet friendly hotel I would assume they had these items. We checked out at 6:15 and breakfast was suppose to be available but nothing was out or ready to go so we also skipped that. Which with three kids was another reason we booked there. Overall the hotel served its purpose for us to sleep and get back on the road but I would not recommend it to anyone unless it’s all that was available and in your price point.
Response from Leonardo Ch. on Dec 28, 2022
Dear Brandon. Thank you for taking the time to leave feedback for us. We are very sad to see that you had an unsatisfactory experience and uncomfortable stay. For that, we sincerely apologize. We appreciate you choosing to stay with us and hope you could give us another chance to welcome you again in the future.

8/10 Good

Christopher

Stayed 1 night in Nov 2022
Response from Leonardo Ch. on Dec 28, 2022
Dear Christopher. We appreciate you staying with us at Springhill Suites Marriott Little Rock West and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Leonardo Ch. on Nov 30, 2022
Dear Guest. Thank you so very much for taking the time to let us know about your stay! We are so happy that you enjoyed your time with us. We would love to have you back the next time your travel brings you to this area. Thank you and hope you have a wonderful day!

10/10 Excellent

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing and quiet!
Stayed 1 night in Nov 2022
Response from Leonardo Ch. on Nov 30, 2022
Dear Kyra. We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire Springhill Suites Marriott Little Rock West team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next you are Little Rock.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with a great location!
The front desk was super friendly and helpful. We came to town for a funeral and they were so nice and checked us in a little early with no issues so we were able to get ready. The entire weekend was lovely and every employee I spoke too was very nice and helpful.
Stayed 2 nights in Nov 2022
Response from Leonardo Ch. on Nov 30, 2022
Dear Kelly. Thank you so much for staying with us at Springhill Suites Marriott Little Rock West! We are so happy to hear that you enjoyed your stay and that our staff was able to make it amazing. I will be sure to pass on your kind words to the team. We are so happy to have the opportunity to show you hospitality in our unique way. We hope to see you again the next time you are in the area. Until then, stay safe!

2/10 Terrible

Katie-Pat, Houston

Stayed 1 night in Nov 2022

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, unique breakfast entry offerings. Friendly accommodating staff. Comfortable bed and great room layout.
Stayed 1 night in Nov 2022
Response from Leonardo Ch. on Nov 30, 2022
Dear Russell. Thank you for your review of us at Springhill Suites Marriott Little Rock West. We are glad you enjoyed your stay and hope to see you again the next time your travels bring you to the area.

8/10 Good

Ludmila, Arlington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall clean Shower: body wash was almost empty Gym: part of weights missing , no mats
Stayed 1 night in Nov 2022
Response from Leonardo Ch. on Nov 30, 2022
Dear Ludmila. We appreciate you staying with us and sharing your experience. On behalf of my entire team, thank you! We take a lot of pride in what we do, and it brings us joy to hear that you enjoyed your stay. We look forward to your return to Springhill Suites Marriott Little Rock West.

10/10 Excellent

Kayla

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaness
Stayed 1 night in Nov 2022
Response from Leonardo Ch. on Nov 30, 2022
Dear Kayla. Thank you for your review of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

8/10 Good

Cortia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked that the windows open for fresh air
Response from Leonardo Ch. on Nov 3, 2022
Dear Cortia. We appreciate you staying with us at Springhill Suites Marriott Little Rock West and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

10/10 Excellent

Markita

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Leonardo Ch. on Nov 3, 2022
Dear Markita. Thank you for your 10 stars rate of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

10/10 Excellent

Rockey

Stayed 1 night in Oct 2022
Response from Leonardo Ch. on Nov 3, 2022
Dear Rockey. Thank you for your 10 stars rate of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

10/10 Excellent

Gerald

Stayed 1 night in Oct 2022
Response from Leonardo Ch. on Nov 3, 2022
Dear Gerald. Thank you for your 10 stars rate of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

6/10 Okay

Nicholas

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Leonardo Ch. on Nov 3, 2022
Dear Nicholas. We appreciate your feedback. We apologize about these issues you experienced. We appreciate you sharing your comments with us as we will use these as a training tool for future guest interactions. We hope you will give us another chance if you are in the area again. Thank you for staying with us.

10/10 Excellent

Paisley

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

LeAnn

Travelled with family and small children
Staff was untrained when we checked in. We chose this hotel because they had a pool, and after checking in she said the pool was closed because the night before the party put a table in the pool. So it was there all night and all day without them attempting to pull it out and service it. They decided to get on the ball and do their work and opened the pool for us.
Stayed 1 night in Oct 2022
Response from Leonardo Ch. on Nov 3, 2022
Dear LeAnn. On behalf of our entire team, we apologize for the concerns you shared about your experience. I have addressed your issues with our team. I assure you that we are working diligently to ensure a similar situation does not occur in the future. Thank you for staying with us.

10/10 Excellent

Ravichandran

Stayed 3 nights in Oct 2022

10/10 Excellent

Dannie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Sep 2022

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Leonardo Ch. on Sep 30, 2022
Dear Joel. Thank you for your review of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Leonardo Ch. on Sep 30, 2022
Dear Monica. We appreciate you staying with us at Springhill Suites Marriott Little Rock West and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

10/10 Excellent

Gabrielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice location for an in town staycation. Staff was nice and the breakfast selection was enjoyable.
Stayed 2 nights in Sep 2022
Response from Leonardo Ch. on Sep 30, 2022
Dear Gabrielle. We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of all of us at Springhill Suites Marriott Little Rock West, thank you! We look forward to your return and travel safe.

10/10 Excellent

shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Leonardo Ch. on Sep 30, 2022
Dear Shirley. We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire Springhill Suites Marriott Little Rock West team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next you are Little Rock.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was great
Stayed 1 night in Aug 2022
Response from Leonardo Ch. on Sep 30, 2022
Dear Angie. We appreciate you staying with us and sharing your experience. On behalf of my entire team, thank you! We take a lot of pride in what we do, and it brings us joy to hear that you enjoyed your stay. We look forward to your return to Springhill Suites Marriott Little Rock West.

6/10 Okay

Ricardo

Travelled with family
Liked: Cleanliness, staff & service
OK stay but not up to brand standard
Friendly staff and clean hotel but facilities have seen better days and not to other Spring Hills Suites standards,, breakfast OK but could provide better options for hot dishes, was a little concern about the area as seem a little rough with people wondering around in nearby streets but didn't have any problems myself, no housekeeping during 3 night stay and clean towels need to be requested at front desk as well as toilet paper, these are basic things that they should provide daily without guest having to ask for them, overall the hotel served our purpose of having a place to sleep
Stayed 3 nights in Aug 2022
Response from Leonardo Ch. on Sep 30, 2022
Dear Ricardo. On behalf of our entire team, we apologize for the concerns you shared about your experience. I have addressed your issues with our team. I assure you that we are working diligently to ensure a similar situation does not occur in the future. Thank you for staying with us.

6/10 Okay

Michele

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice staff and service, tired facility
First off, this was an extremely friendly and service oriented staff! The hotel was very neat and tidy. However, the facility is tired looking and could use a refresh, especially clean and/or new carpeting in the rooms and hallways. We are in hotels quite often, and have stayed at Springhill Suites before, but this does not meet brand standards.
Stayed 1 night in Aug 2022
Response from Leonardo Ch. on Sep 30, 2022
Dear Michele. We appreciate your feedback. We apologize about these issues you experienced. We appreciate you sharing your comments with us as we will use these as a training tool for future guest interactions. We hope you will give us another chance if you are in the area again. Thank you for staying with us.

8/10 Good

Karena

Stayed 1 night in Aug 2022

10/10 Excellent

LaJimWanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Leonardo Ch. on Sep 30, 2022
Dear Guest. Thank you for your review of us at Springhill Suites Marriott Little Rock West. We are glad you enjoyed your stay and hope to see you again the next time your travels bring you to the area.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Leonardo Ch. on Sep 30, 2022
Dear Guest. Thank you for your review of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

8/10 Good

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2022
Response from Leonardo Ch. on Aug 4, 2022
Dear David. We appreciate you staying with us at Springhill Suites Marriott Little Rock West and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

6/10 Okay

Tytianna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Leonardo Ch. on Aug 4, 2022
Dear Tytianna. Providing the highest level of hospitality is our number one priority. We sincerely apologize for falling short of not only your expectations, but our own expectations as well. As a teachable moment, we have shared your feedback with our team to ensure future guest interactions are different. Please accept our apologies.

8/10 Good

Leslie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Jul 2022
Response from Leonardo Ch. on Aug 4, 2022
Dear Leslie. We appreciate you staying with us at Springhill Suites Marriott Little Rock West and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!