Indoor pool
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Reviews of Holiday Inn Express Little Rock Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Little Rock Airport, an IHG Hotel
3121 Bankhead Drive, Little Rock, AR

Reviews

8.0

Very good

Rating 10 - Excellent. 432 out of 1001 reviews" "
Rating 8 - Good. 304 out of 1001 reviews" "
Rating 6 - Okay. 123 out of 1001 reviews" "
Rating 4 - Poor. 85 out of 1001 reviews" "
Rating 2 - Terrible. 57 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nichelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Apr 2024

8/10 Good

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very pleasant lodging experience. The staff (with one exception) was very friendly. One person working during the breakfast hours on Monday, 4/8/2024 was insulting and rude. The only other comment was that the water in the swimming pool was very cold and became intolerable after about 15 minutes.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alyssa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located off the interstate and across from 2 restaurants. The kids loved the indoor pool! Vanessa was very friendly and accommodating during the breakfast hours.
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon, Beebe

Stayed 1 night in Mar 2024

10/10 Excellent

Elanka

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast and shuttle service by Vera was wonderful. I was surprised she took me in her new car
Stayed 1 night in Mar 2024

10/10 Excellent

Alejo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next time we will get a different room not next to the expressway because of the noise, otherwise it was very clean and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

8/10 Good

John

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a great stay. The room was comfortable but the room amenities had not been restocked. The body wash container was empty and there were no creamer/sugar packets for the coffee. The breakfast was wonderful and the staff were friendly.
Stayed 1 night in Mar 2024

4/10 Poor

Johnny

Travelled with family, Business traveller
Disliked: Staff & service
The motel charged our card with an additional $50 charge for a damage deposit. They said it would be refunded. It was not.
Stayed 1 night in Jan 2024

2/10 Terrible

Yessenia

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place smelled when walking in hallways. Bathtub was clogged up as if someone bathed their dog in there, tub was full of dog hair. Hot water spout in breakfast area was clogged. Went to ask lady to pour water in there thinking it was out and she was awfully rude. Lady was rude to everyone in there. This place deserves no stars but I had to give one.

8/10 Good

Paul

Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Deborah

Stayed 1 night in Feb 2024

8/10 Good

Salvador

Stayed 1 night in Jan 2024

8/10 Good

Frank

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Rebecca

Stayed 1 night in Jan 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024

4/10 Poor

Teresa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Heat in room didn’t work when it was 0 outside. No telephone in room to contact front desk. When I went to ask for another blanket they didn’t have any. Lights in room flickered. Breakfast was cold and tasted terrible.
Stayed 1 night in Jan 2024

4/10 Poor

Marisa

Stayed 1 night in Jan 2024

4/10 Poor

Aimee

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and felt unsafe. Loud and pool was not in service. Was refused refund.
Stayed 1 night in Jan 2024

10/10 Excellent

Marie

Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Stayed 1 night in Jan 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Amarnath

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
old appliances
the air conditioner was very noisy
Stayed 1 night in Dec 2023

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Graciela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff especially Vanessa. She makes sure to have breakfast ready and the area is nice and clean.
Stayed 2 nights in Dec 2023

6/10 Okay

Natalie

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Check to make sure your door actually latches and locks. Prompt with a room change when told about the door. Lady at breakfast is a sweetheart but the food is blah. The overall property is in need of a renovation.
Stayed 5 nights in Oct 2023

10/10 Excellent

Pauleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the airport.
Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to airport. Quiet
Stayed 1 night in Nov 2023

2/10 Terrible

Barbara

Disliked: Staff & service, property conditions & facilities
Neither TV’s worked in the room. Lightening was abysmal . I had to utilize my phone flashlight to find the lights, I had to immediately return to the front desk to get the air conditioning turned off as it was uncomfortably cold. This was not a good experience and I expect some moments to the right accommodation for the problems suffered during my son. Thank you, Barbara Fisher.
Stayed 1 night in Nov 2023

10/10 Excellent

Flora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice!
Stayed 2 nights in Oct 2023

8/10 Good

Larry

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Little Rock satisfaction
Overnight stop halfway to Nashville from Grapevine Tx Headed to sons wedding. This was not disappointing. We prayed about the stay and location. Prayers answered. Ms Vanessa managing the breakfast buffet was by far 5 star service. She brought sunshine to the dining room. Great food great soul and clean area.
Stayed 1 night in Oct 2023

8/10 Good

Patricia

Stayed 1 night in Oct 2023

4/10 Poor

Jenny

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very run down and in need of improvements. Toilet made a horrible hissing sound that lasted 5 minutes and the toilet seat looked like it was painted over and peeling. Bed frame jutted out and took a chunk out of my leg. Never staying here again, unless they remodel.
Stayed 1 night in Oct 2023

4/10 Poor

W LADELL

Liked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Virginia

Stayed 1 night in Oct 2023

8/10 Good

Mark

Stayed 1 night in Oct 2023

2/10 Terrible

Sherri

Disliked: Room comfort
Bed of rocks
It wouldve been ok if the bed was comfortable. But it was like laying on a bed of rocks. Didnt get any sleep at all!
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gentleman at the front desk was great & friendly!
Stayed 1 night in Sep 2023

10/10 Excellent

Farah

Travelled with family and small children
Jim at the front desk was super nice and helpful!! And Vanessa at the breakfast buffet was the most sweetest, kind, and caring person you could have ever imagined! You can literally see the Holy Spirit radiating through her, You go girl and continue to be blessed!
Stayed 2 nights in Sep 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and welcoming.
Stayed 1 night in Sep 2023

10/10 Excellent

Sunnye

Stayed 1 night in Sep 2023

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023

6/10 Okay

jason

Travelled with family
Liked: Staff & service
The in side smell like natural gas and pool not heated
Stayed 1 night in Sep 2023

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay on the side facing the freeway you can hear it pretty good through the glass. The free breakfast is great. Staff is friendly but service is slow sometimes. The Boston restaurant next door is good.
Stayed 1 night in Aug 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning hostess at breakfast was Amazing
Stayed 1 night in Aug 2023

10/10 Excellent

Buddy

Liked: Cleanliness, staff & service, property conditions & facilities
Had a trainee learning the check-in desk. Impressed with the personality and patience of the lady training her. Both did an awesome job. Very friendly and awesome smiles!
Stayed 1 night in Aug 2023

6/10 Okay

Andrew

Stayed 1 night in Jul 2023