Lobby

Reviews of Best Western Conway

2.5 out of 5
Best Western Conway
816 E. Oak Street, Conway, AR

Reviews

8.2

Very good

Rating 10 - Excellent. 168 out of 411 reviews" "
Rating 8 - Good. 158 out of 411 reviews" "
Rating 6 - Okay. 55 out of 411 reviews" "
Rating 4 - Poor. 17 out of 411 reviews" "
Rating 2 - Terrible. 13 out of 411 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

steve

Travelled with family
Liked: Staff & service, property conditions & facilities
Seems Conway in this area of the hotel never sleeps. Car drag races at night woke us many times but the hotel is not at fault.
Stayed 4 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello steve,We apologize for the disturbance you experienced and thank you for bringing this to our attention. Our team will look into ways to minimize noise disruptions in the future. We hope you will consider visiting us again for a more peaceful stay.

8/10 Good

Philip

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Very nice property and clean rooms.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Philip,Thank you for highlighting our property and clean rooms. We appreciate your positive feedback and hope to welcome you back again soon.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean room.
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello David,We're pleased to hear you found our staff friendly and enjoyed your clean room. We strive to provide exceptional service to all our guests. Any additional feedback is valuable for us to continue improving our guest experience. Thank you for choosing to stay with us.

6/10 Okay

Anna

Liked: Cleanliness, staff & service
My bed was comfortable, the room was tidy, but the sink didn’t drain well and the carpet was a bit sticky. I would say this is an average motel similar to a motel 6 environment, not what I was expecting. I was awakened at 1 am by police vehicles honking repeatedly in the parking lot at the restaurant across the street. Evidently they were searching for someone as they had a very bright spotlight to go along with the honking. This is not a quiet motel.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Anna, We apologize for the inconvenience you experienced during your stay with us. We appreciate your feedback on the room comfort and cleanliness. Please note that the issues you mentioned will be looked into for further improvement. Your comments are valued as we strive to enhance our guests' experiences.

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Boring location but convenient
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello michael,We are pleased to hear our hotel's convenient location met your needs. Should you have any other feedback or comments, please don't hesitate to reach out to our management team directly. Thank you for choosing to stay with us!

8/10 Good

Sidney, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained. The only issue was noise. It was Saturday night and the traffic and noise associated with the Custard and Steakburgers business to the east was very loud. The other side of the property was probably fine. It was impossible to get a good nights sleep.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Sidney,We are pleased to hear that you found our property clean and well-maintained. We regret to learn of the noise inconvenience you experienced during your stay. Your feedback regarding the noise levels on the east side of the property is valuable for us to address with future guests in mind. We hope you will consider this an isolated incident and give us another opportunity to host you in a quieter setting.

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Garrett,We're delighted to hear you had a wonderful stay with us! We look forward to welcoming you back again soon for another fantastic experience at our hotel.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Terry,Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience and will share your comments with our team for their review. If you have any further concerns, please don't hesitate to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ginger

Liked: Cleanliness, amenities, property conditions & facilities
Awesome place to stay
Stayed 2 nights in Jan 2024
Response from Manager on Feb 17, 2024
Hello Ginger,Thank you for your positive feedback! We are delighted to hear that you had an enjoyable experience during your stay with us. We strive to provide outstanding service and a comfortable atmosphere for our guests. It was a pleasure to have you as our guest, and we hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Jane

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Jane,We are delighted to hear that you enjoyed your recent stay with us! We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2023
Response from Manager on Dec 31, 2023
Dear Guest,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience. If you have any further comments or feedback, please feel free to reach out to us directly. We look forward to welcoming you back on your next visit!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was quick and easy; staff was great, Ron was very clean and comfortable.
Stayed 1 night in Dec 2023
Response from Manager on Jan 14, 2024
Hello Sharon,Thank you for taking the time to share your positive check-in experience with us. We are delighted to hear that our staff provided you with great service and that you found your room to be clean and comfortable. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Richard, We appreciate you choosing our hotel for your stay. If you encountered any issues during your time with us, please don't hesitate to reach out to us directly so we can address it and ensure a better experience for future guests.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 21, 2023
Hello William,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Very friendly service. The room was clean and had a fresh smell. Breakfast was served early enough that we could get on the road.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Kevin,Thank you for your kind feedback! We're delighted to hear that you had a great stay with us and enjoyed our friendly service. It's wonderful to know that you found your room clean and fresh, and that our early breakfast hours accommodated your travel plans. We truly value your comments and hope to welcome you back in the future.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Best Western Conway Arkansas
Stayed 3 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Diane,Thank you for choosing Best Western Conway Arkansas for your stay. We're delighted to hear that you enjoyed your time with us. We appreciate your feedback and hope to welcome you back for another enjoyable experience in the future.

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is the best I have had outside a 5-star hotel. Noisy. Rooms around me had activity all night. Clothes washing facilities is not really that ... They will wash, dry and fold your clothes for $10/load.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 15, 2023
Hello Donald, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our breakfast experience! We apologize for any noise disturbances you encountered during your stay, as we strive to provide a peaceful environment for all guests. Regarding the clothing facilities, we apologize if there was any confusion and appreciate your input. We'll review this service to ensure we meet our guests' expectations.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman working the front desk was a pleasure to deal with. Checkin was quick and easy. Thank you
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Thomas,Thank you for your kind words! We're delighted to hear that our front desk staff provided you with an efficient check-in experience. We appreciate your feedback and hope to welcome you back soon.

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was good, it was convenient being near the freeway. Breakfast was good, eggs & yogurt for us who have a gluten allergy. Staff very nice & helpful.
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Cindy,Thank you for your kind words! We're thrilled to hear that you enjoyed our convenient location, breakfast options, and helpful staff. We hope to welcome you back soon!

8/10 Good

John, Branson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the hot breakfast.
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hi John,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly. Very helpful.
Stayed 4 nights in Sep 2023
Response from Manager on Oct 28, 2023
Hello Randy,Thank you for your kind words! We strive to provide friendly and helpful service to all our guests. We hope to welcome you back soon!

4/10 Poor

SE

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello SE,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 27, 2023
Hello Chris,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Telean

Stayed 1 night in Aug 2023
Response from Manager on Sep 7, 2023
Hello Telean,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 Excellent

SantiagoSanchez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 19, 2023
Hello SantiagoSanchez,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on Aug 18, 2023
Hello Jim,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excellent

Joanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
We were super impressed with the friendly customer service. Anything we needed they were quick to provide. Great breakfast. Clean rooms. Easy access to just about anywhere.
Stayed 3 nights in Jul 2023
Response from Manager on Aug 2, 2023
Hi Joanna,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

6/10 Okay

Jeff

Stayed 1 night in Jun 2023
Response from Manager on Jul 25, 2023
Hello Jeff, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service
The hotel has some age on it and the room doors open to the outside. They have six rooms that have inside doors in the front, but the noise from the road in front is loud. The staff was kind, courteous and was helpful in our requests.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 30, 2023
Hello Alan,Thank you for being a valued guest and for providing us the feedback regarding our staff and room. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Gina

Stayed 1 night in Jun 2023
Response from Manager on Jul 22, 2023
Hello Gina,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

4/10 Poor

Michele

Business traveller
Disliked: Cleanliness
The sheets had not been changed. Had body skin, hair and black specks. When I went to front desk to get a key for a new room, the attendant at desk apologized and gave me the excuse that they were sold out the night before and did not have enough clean linens. WOW, that tells me they were okay with not changing the sheets now and then.
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Michele, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 Good

CHRISTINE

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello CHRISTINE,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Rodrigo

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Manager on Jun 15, 2023
Hello Rodrigo,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Billie Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
The manager at the front desk was so friendly and helpful. The beds slept wonderful even with a bad back. Great place!
Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hi Billie Ruth,Thank you for taking the time to complete our guest satisfaction survey and letting us know how you have enjoyed a pleasant experience with us. We are delighted to learn that you enjoyed our breakfast services. It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Room clean and comfortable. Would stay again
Stayed 1 night in Jun 2023
Response from Manager on Jun 3, 2023
Hello Robert,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and also our room. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Barry

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon check in the person that checked me in was more concerned with the phone call she was on using her cell phone than making sure I got checked in. Then I went to my room and scanned my card to get both red and green lights on the door. Tried to open it and could not. So went back down to the lobby where they sent the teenaged daughter to help me with the door. All she did was pull the handle as hard as possible then put her weight on the door and it opened. Does that seem safe. The sheets had stains on them. The room had an odor. I will never stay at this place again.
Stayed 1 night in May 2023
Response from DP on May 24, 2023
Barry, On behalf of our staff I would like to apologize for not meeting your expectations. Your satifications is important to us an we will be using your feedback to implement improvements to ensure we offer a better experience for our customers

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in
Other than check in our stay was wonderful! There was an issue with check in and attendant sent me to back of line so he could help other customers which I understand. I had stepped over to read a menu and when I did that someone else came in so I lost place in line. I waited for my turn to get sent behind 2 more people. The attendant was very nice and apologetic but a 45 min check in is not fun. He was alone and didn’t have help. This is not against him personally but again 45 to check in is unreasonable.
Stayed 2 nights in May 2023
Response from Manager on May 23, 2023
Hi Sheila,I'm very sorry for your poor arrival experience. My sincere apologies you found our associate had no help or was the only one assisting. We strive to provide sincere hospitality/ assistance and we failed to do so. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip for a better experience.

10/10 Excellent

Douglas

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly.
Stayed 1 night in May 2023
Response from Manager on May 18, 2023
Hi Douglas,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

8/10 Good

Kelly D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 17, 2023
Hello Kelly D,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Joshua,Thank you so much for the incredible rating. We look forward to your next visit.

8/10 Good

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for my stay in Conway.
Stayed 1 night in May 2023
Response from Manager on May 10, 2023
Hi Ray,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 9, 2023
Hello Anthony,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 6, 2023
Hello Connie,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Apr 2023
Response from Manager on Apr 25, 2023
Hi Emily,Thank you for rating us, and we welcome you to visit us again anytime!

10/10 Excellent

Catherine A.

Stayed 1 night in Apr 2023
Response from Manager on May 6, 2023
Hello Catherine A.,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excellent

Monica, Longview

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Apr 2023
Response from Manager on Apr 15, 2023
Hello Monica,Thank you for being a valued guest and for providing us the feedback regarding our staff. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Don

Stayed 2 nights in Apr 2023
Response from Manager on Apr 27, 2023
Hello Don,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 Good

Paul

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, rooms were clean
Stayed 1 night in Mar 2023
Response from Manager on Apr 5, 2023
Hi Paul,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, no problems at all!! Thank you!
Stayed 1 night in Mar 2023
Response from Manager on Mar 15, 2023
Hello Donna,We can't thank you enough for sharing your feedback with regards to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Sawsaw

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on Mar 28, 2023
Hello Sawsaw,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.