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Reviews of VIP Grand Lisboa Hotel and Spa

5 out of 5
VIP Grand Lisboa Hotel and Spa
Avenida 5 de Outubro, 197, Lisbon

Reviews

7.8

Good

Rating 10 - Excellent. 273 out of 884 reviews" "
Rating 8 - Good. 329 out of 884 reviews" "
Rating 6 - Okay. 164 out of 884 reviews" "
Rating 4 - Poor. 87 out of 884 reviews" "
Rating 2 - Terrible. 31 out of 884 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Darya

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Amenities
This property is good overall - stayed here twice in the space of a month so reviewing two different rooms. Nice lounge area however their service is not five star nor are the hotel amenities. It would pass off as a 4 star hotel. Otherwise it is a nice hotel overall - room has no utilities apart from a empty mini fridge; bathroom has some technical issues and not easy to use facilities as such - like no soap dish, water pressure really high - sprays everywhere, no proper slippers - they are made out of paper, bathrobes are only in size x small and the rooms definitely need a refurb. They do not have a variety of foods to order from for room service and when asked if they could bring some cutlery to the room they said it costs €5 charge! This is not a 5 star service.
Stayed 2 nights in Mar 2024
Response from Patricia Nogueira General Manager on Mar 15, 2024
Dear Madam Darya,First of all, we hope you had a good trip home.We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. On behalf of the entire team, we are sorry for what may have happened, and we ask that you accept our sincere apologies.We hope to be able to welcome you back soon and replenish your opinion regarding the levels of services offered. Best regards

10/10 Excellent

Taliá

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Patricia Nogueira General Manager on Jan 11, 2024
Estimada Senhora Taliá,Foi com muita satisfação que tomámos conhecimento de que o nosso esforço, orientado no sentido de proporcionar aos nossos estimados Hóspedes uma boa qualidade de serviços e acolhimento, foi objecto da sua apreciação. Agradecemos a preferência pelo Vip Grand Lisboa Hotel & SPA.Apresetamos os nossos melhores cumprimentos.

10/10 Excellent

Prakash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Bruno was a great host Safe .clean and nice An iron in the room would be nice
Stayed 5 nights in Nov 2023
Response from Patricia Nogueira General Manager on Nov 27, 2023
Dear Mr Prakash,We appreciate your preference for the Vip Grand Lisboa Hotel & SPA, as well as the time you took to express your opinion about your experience, which we greatly value.It is always extremely gratifying to have this feedback from those who elect us.We have an iron and ironing board service, all you have to do is ask us and we would be happy to take you to your room. Please, during your next stay, which we hope will be brief, ask us for the same.Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
close to venue and good access to centre
Stayed 2 nights in Oct 2023
Response from Patricia Nogueira General Manager on Nov 7, 2023
Estimado Senhor David,Agradecemos desde já ter escolhido o Vip Grand Lisboa Hotel & SPA para a sua recente estadia em Lisboa, assim como os seus amáveis comentários sobre a qualidade dos nossos serviços. Foi um prazer recebe-lo no nosso Hotel e esperamos poder dar-lhe novamente as boas-vindas num próximo futuro. Apresentamos os nossos melhores cumprimentos.

10/10 Excellent

Razmig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Oct 2023
Response from Patricia Nogueira General Manager on Oct 19, 2023
Dear Razming,We appreciate your preference for the Vip Grand Lisboa Hotel & SPA, as well as the time you took to express your opinion about your experience, which we greatly value. It is always extremely gratifying to have this feedback from those who elect us.We extend our best regards.

2/10 Terrible

Melanie

Stayed 1 night in Oct 2023
Response from Patricia Nogueira General Manager on Nov 6, 2023
Ex.ma. Ms. Melanie,We appreciate your preference for the Vip Grand Lisboa Hotel & SPA, as well as the time you took to express your opinion about your experience, which we greatly value.We extend our best regards. Patrícia Nogueira General Manager

8/10 Good

Gill

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Patricia Nogueira General Manager on Sep 27, 2023
Dear Madam Gill,We thank you for choosing Vip Grand Lisboa Hotel & SPA, as well as for taking the time to express your opinion about your experience, which we greatly value.It will be a pleasure to welcome you back to the Vip Grand Lisboa Hotel & SPA.

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like I checking into a casino or strip club at reception. I left right after checking in and seeing the room.
Response from Patricia Nogueira General Manager on Aug 30, 2023
Dear Madam Nancy,We regret that the Hotel Vip Grand Lisboa & SPA did not meet your expectations.Best regards,

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, good breakfast, service was good, enjoyed it 😀
Stayed 4 nights in Jul 2023
Response from Patricia Nogueira General Manager on Aug 17, 2023
Dear Sir/Madam,Thank you for choosing the Vip Grand Lisboa Hotel & SPA for your recent stay in Lisbon, as well as for your kind comments about the quality of our services.It was with great satisfaction that we learned that our effort, aimed at providing our esteemed Guests with a good quality of service and welcome, was the object of your appreciation.It was a pleasure to welcome you to our Hotel and we look forward to welcoming you again in the near future.We send you our best regards.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Nothing Grand or VIP about this hotel.
Hotel well placed midway between airport and the old town. Rooms are looking tired and are poorly equipped with minimal furniture and no provision for hot drinks, but beds are comfortable. Cleanliness excellent but needlesly replaced towels every day. Lifts between floors were very slow and only available staircase was behind 'emergency access only' doors. Buffet breakfast provided ample choice but featured nothing of outstanding quality or taste. Hotel pool on first floor but only accessible via lobby and two lifts and had no poolside changing rooms or drinks/food service.
Stayed 4 nights in Jul 2023
Response from Patricia Nogueira - General Manager on Jul 15, 2023
Dear Sir ,We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement.On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies.We hope to have the pleasure of having you as our guest once again, in order to regain your confidence.Best regardsPatrícia NogueiraGeneral Manager

8/10 Good

kelli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff! Pool could use a little tlc
Stayed 4 nights in Jul 2023
Response from Patricia Nogueira - General Manager on Jul 15, 2023
Dear Madam,We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services.It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service.We look forward to welcoming you again in the near future.Kind regardsPatrícia NogueiraGeneral Manager

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to places I wanted to see
Stayed 1 night in Jul 2023
Response from Patricia Nogueira General Manager on Jul 25, 2023
Dear Sir,The Hotel Vip Grand Lisboa & SPA is not located in the center of the beautiful city of Lisbon, however we regret that when making your reservation you chose a hotel unit far from it.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Patricia Nogueira General Manager on Jul 2, 2023
Dear Madam, Thank you for choosing the Vip Grand Lisboa Hotel & SPA, as well as for taking the time to express your opinion about your experience, which we greatly value. It is always extremely rewarding to have this feedback from those who choose us. Thank you very much for your compliments. They mean a lot to us. It will be a pleasure to welcome you back to the Vip Grand Lisboa Hotel & SPA.

2/10 Terrible

Nick

Stayed 1 night in May 2023
Response from Patricia Nogueira General Manager on Jun 25, 2023
Dear Sir/Madam,On behalf of the entire team, we are sorry for what may have happened, and we ask that you accept our sincere apologies. We hope to have the pleasure of welcoming you back at a next opportunity, in order to regain your trust.Best regards

10/10 Excellent

Jasmine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 2 nights in Jun 2023
Response from Patricia Nogueira General Manager on Jun 21, 2023
Dear Madam,Thank you for choosing the Vip Grand Lisboa Hotel & SPA, as well as for taking the time to express your opinion about your experience, which we greatly appreciate.It was a pleasure to welcome you to our Hotel and we look forward to welcoming you again in the near future. We send you our best regards.

10/10 Excellent

Hernâni

Stayed 1 night in Jun 2023
Response from Patricia Nogueira General Manager on Jul 2, 2023
Ex.mo. Senhor,Agradecemos a sua preferência pelo Vip Grand Lisboa Hotel & SPA, assim como o tempo dispensado a emitir a sua opinião sobre a sua experiência, que muito valorizamos.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very loud because of airport with old windows Staff are very slow checking in. Even check out took 15 minutes. The beds are uncomfortable. I cant understand how the rating is high ? Good price
Stayed 1 night in Jun 2023
Response from Patricia Nogueira General Manager on Jun 12, 2023
Dear Sir,We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. On behalf of the entire team, we are sorry for what may have happened, and we ask that you accept our sincere apologies.Best regards

10/10 Excellent

Jayne

Stayed 2 nights in Jun 2023
Response from Patricia Nogueira General Manager on Jun 11, 2023
Dear Madam,Thank you for choosing the Vip Grand Lisboa Hotel & SPA for your recent stay in Lisbon, as well as for your kind comments about the quality of our services. It was with great satisfaction that we learned that our effort, aimed at providing our esteemed Guests with a good quality of service and welcome, was the object of your appreciation. It was a pleasure to welcome you to our Hotel and we look forward to welcoming you again in the near future. We send you our best regards.

10/10 Excellent

Tasnim

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Patricia Nogueira General Manager on May 31, 2023
Dear Sir,Thank you for choosing the Vip Grand Lisboa Hotel & SPA, as well as for taking the time to express your opinion about your experience, which we greatly appreciate. It is always extremely rewarding to have this feedback from those who choose us. Thank you very much for your compliments. They mean a lot to us. It will be a pleasure to welcome you back to the Vip Grand Lisboa Hotel & SPA.

4/10 Poor

Cameron

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Can't be more than 3 stars while the room amenity is very limited, phone wasn't working, no coffee or tea, nor electric kettle, Shower has no curtain nor screen so water sprinkle to the floor pretty much the entire bathroom. So I had to squat down and shower sorting in the bath tub.
Stayed 3 nights in May 2023
Response from Patricia Nogueira General Manager on May 21, 2023
Dear Sir,Thank you for your recent review regarding your stay at the Vip Grand Lisboa Hotel & Spa. We understand and appreciate the comment.Thank you very much for taking the time to send us your comments, which we read with the utmost and due attention. We will evaluate the situation described. Knowing that your experience did not meet your best expectations, we would like to have the opportunity to welcome you back in the near future in order to have the opportunity to restore your confidence in our hotel and services.

10/10 Excellent

Elijah

Stayed 14 nights in Apr 2023
Response from Patricia Nogueira General Manager on May 31, 2023
Dear Sir,It was with great satisfaction that we learned that our effort, aimed at providing our esteemed Guests with a good quality of service and welcome, was the object of your appreciation. It was a pleasure to welcome you to our Hotel and we look forward to welcoming you again in the near future. We send you our best regards.

4/10 Poor

Bernardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor performance
Stayed 3 nights in May 2023
Response from Patrícia Nogueira General Manager on May 11, 2023
Dear Sir,We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. On behalf of the entire team, we are sorry for what may have happened, and we ask that you accept our sincere apologies. We hope to have the pleasure of welcoming you back at a next opportunity, in order to regain your trust. Best regards

6/10 Okay

Nayyar

Travelled with family
Disliked: Property conditions & facilities
Very old furniture and everything everywhere too dark, you can’t even see what’s clean. Dusty
Stayed 4 nights in Apr 2023
Response from Patrícia Nogueira General Manager on May 4, 2023
Dear Si /Madam,We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. On behalf of the entire team, we are sorry for what may have happened, and we ask that you accept our sincere apologies. We hope to have the pleasure of welcoming you back at a next opportunity, in order to regain your trust. Best regards Patrícia Nogueira General Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Very friendly and efficient staff. Hotel very well located to commute to any local in the Lisbon. Good price for a 5 start hotel
Stayed 3 nights in Apr 2023
Response from Patrícia Nogueira General Manager on Apr 24, 2023
Estimado Senhor, Agradecemos desde já ter escolhido o Vip Grand Lisboa Hotel & SPA para a sua recente estadia em Lisboa, assim como os seus amáveis comentários sobre a qualidade dos nossos serviços. Foi com muita satisfação que tomámos conhecimento de que o nosso esforço, orientado no sentido de proporcionar aos nossos estimados Hóspedes uma boa qualidade de serviços e acolhimento, foi objecto da sua apreciação. Foi um prazer recebe-la no nosso Hotel e esperamos poder dar-lhe novamente as boas-vindas num próximo futuro. Apresentamos os nossos melhores cumprimentos.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Patrícia Nogueira General Manager on Apr 24, 2023
Dear Sir, We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services. It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service. We look forward to welcoming you again in the near future. Kind regards

10/10 Excellent

NARESH

Stayed 1 night in Apr 2023
Response from Patrícia Nogueira General Manager on Apr 20, 2023
Dear Sir/Madam, We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services. It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service. We look forward to welcoming you again in the near future. Kind regards

4/10 Poor

judy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Patrícia Nogueira General Manager on Apr 20, 2023
Dear Madam,Thank you for your recent appreciation regarding your stay at the Vip Grand Lisboa Hotel & Spa. We understand and appreciate the comment you send us and which has been duly analyzed and discussed with a view to improving the service. On my personal behalf, I would like to offer my most sincere apologies for the situation experienced. We hope to be able to receive you again soon and to restore your opinion regarding the levels of services offered.

6/10 Okay

judy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Patrícia Nogueira General Manager on Apr 20, 2023
Dear Madam,Thank you for your recent appreciation regarding your stay at the Vip Grand Lisboa Hotel & Spa. We understand and appreciate the comment you send us and which has been duly analyzed and discussed with a view to improving the service. On my personal behalf, I would like to offer my most sincere apologies for the situation experienced. We hope to be able to receive you again soon and to restore your opinion regarding the levels of services offered.

6/10 Okay

ian

Stayed 4 nights in Mar 2023
Response from Patrícia Nogueira General Manager on Apr 20, 2023
Dear Sir,We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. On behalf of the entire team, we are sorry for what may have happened, and we ask that you accept our sincere apologies. We hope to have the pleasure of welcoming you back at a next opportunity, in order to regain your trust. Best regards

4/10 Poor

slaine

Liked: Cleanliness
Disliked: Staff & service, room comfort
Very disappointing hotel and service
Before I start my complaint, I will start with the positives. Nice shower and a free bottle of water in the room. There are not many more positives about this hotel. Its very far from the city. Metro needed, and this involves a lot of walking to and from and changing lines. We booked this hotel because it had a Spa. We were not informed beforehand that the spa was closed. We realised this when we got to check in. We made our disappointment known once via email and tried to contact the manager. He was not available so we asked to be contacted by him twice. This did not happen. In Ireland, if this happened, we would be offered a complimentary drink at the least. We didn't even get an apology and as this was the only reason we chose the hotel, feel very undervalued as customers who spent a lot of money on a 3 night stay. The staff were not helpful or friendly and we wouldn't stay again. Nothing special about VIP Grand Lisboa and very disappointed customers. Stay in the city, its much better. And it's too late now for an apology.
Stayed 3 nights in Feb 2023
Response from Patrícia Nogueira General Manager on Apr 20, 2023
Dear Sir / Madam,On behalf of the entire team, we would like to thank you for choosing the Vip Grand Lisboa Hotel & Spa during your most recent visit to Lisbon. Thank you very much for taking the time to send us your comments, which we read with the utmost and due attention. We will evaluate the situation described. Knowing that your experience did not meet your best expectations, we would like to have the opportunity to welcome you back in the near future in order to have the opportunity to restore your confidence in our hotel and services.

10/10 Excellent

maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok perfect
Stayed 2 nights in Jan 2023
Response from Patrícia Nogueira on Feb 5, 2023
Dear Sir/Madam,We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services.It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service.We look forward to welcoming you again in the near future.Kind regardsPatrícia NogueiraGeneral Manager

10/10 Excellent

mojdeh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it !!!!
Friendly staff. Good breakfast. Clean hotel. Best room service!
Stayed 6 nights in Dec 2022
Response from Patrícia Nogueira on Jan 5, 2023
Dear Sir/Madam,We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services.It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service.We look forward to welcoming you again in the near future.Kind regardsPatrícia NogueiraGeneral Manager

10/10 Excellent

jean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Patrícia Nogueira on Nov 20, 2022
Dear Sir/Madam,We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services.It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service.We look forward to welcoming you again in the near future.Kind regardsPatrícia NogueiraGeneral Manager

8/10 Good

Sourushe

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 5 nights in Nov 2022
Response from Patrícia Nogueira on Nov 14, 2022
Dear Sir/Madam,We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services.It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service.We look forward to welcoming you again in the near future.Kind regardsPatrícia NogueiraGeneral Manager

4/10 Poor

neil

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Checkin was worst ever Pool used heavily in all promotion material and then get told it’s closed at checkin Cleaners always leave door open when valuables are in the room
Response from Patrícia Nogueira on Nov 6, 2022
Dear Sir / Madam,We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement.On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies.We hope to have the pleasure of having you as our guest once again, in order to regain your confidence.Best regardsPatrícia NogueiraGeneral Manager

6/10 Okay

Thomas

Liked: Property conditions & facilities, room comfort
Gym was good. Breakfast excellent. I booked for the spa, but none of the hydro spa equipment were working.
Stayed 3 nights in Oct 2022
Response from Patrícia Nogueira on Nov 3, 2022
Dear Sir / Madam,We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement.On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies.We hope to have the pleasure of having you as our guest once again, in order to regain your confidence.Best regardsPatrícia NogueiraGeneral Manager

6/10 Okay

Antonio

Stayed 1 night in Oct 2022
Response from Patrícia Nogueira on Oct 26, 2022
Dear Sir/Madam,We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services.It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service.We look forward to welcoming you again in the near future.Kind regardsPatrícia NogueiraGeneral Manager

10/10 Excellent

Jose

Stayed 5 nights in Oct 2022

2/10 Terrible

Sandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Patrícia Nogueira on Oct 12, 2022
Dear Sir,We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement.On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies.We hope to have the pleasure of having you as our guest once again, in order to regain your confidence.Best regardsPatrícia NogueiraGeneral Manager

6/10 Okay

Julianna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had the chance to compare a couple hotels in Lisbon. This one was fine, but there are ones that are cheaper on the day with more amenities.
Stayed 2 nights in Oct 2022
Response from Patrícia Nogueira on Oct 12, 2022
Dear Madam,We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement.On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies.We hope to have the pleasure of having you as our guest once again, in order to regain your confidence.Best regardsPatrícia NogueiraGeneral Manager

4/10 Poor

Pedro

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
From the outside it looks great. The area surrounding it looks a little dangerous and unsafe to be honest and there’s nothing really 5 stars about the hotel. Staff was okay , Rooms were extremely small, no outlets near the beds and some outlets wouldn’t even work. We stayed for 2 nights so we didn’t bother complaining but it wasn’t the greatest. The breakfast room was tiny with a small variety of stuff to choose from. 3 -4 star at best.
Stayed 2 nights in Oct 2022
Response from Patrícia Nogueira on Oct 8, 2022
Dear Sir,We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement.On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies.We hope to have the pleasure of having you as our guest once again, in order to regain your confidence.Best regardsPatrícia NogueiraGeneral Manager

6/10 Okay

Tonye

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2022
Response from Patrícia Nogueira on Oct 6, 2022
Dear Sir/Madam,We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services.It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service.We look forward to welcoming you again in the near future.Kind regardsPatrícia NogueiraGeneral Manager

8/10 Good

m

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Patrícia Nogueira on Oct 1, 2022
Dear Sir,We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services.It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service.We look forward to welcoming you again in the near future.Kind regardsPatrícia NogueiraGeneral Manager

8/10 Good

Tonye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The staff were very accommodating flexible and friendly, they are a credit to the hotel
Stayed 2 nights in Sep 2022
Response from Patrícia Nogueira on Sep 28, 2022
Dear Sir/Madam,We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services.It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service.We look forward to welcoming you again in the near future.Kind regardsPatrícia NogueiraGeneral Manager

8/10 Good

Dallas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located with access to cafes, restaurants and shops.
Stayed 3 nights in Sep 2022
Response from Patrícia Nogueira on Sep 18, 2022
Dear Sir,We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services.It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service.We look forward to welcoming you again in the near future.Kind regardsPatrícia NogueiraGeneral Manager

8/10 Good

Oana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022
Response from Patrícia Nogueira on Sep 13, 2022
Dear Sir/Madam,We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services.It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service.We look forward to welcoming you again in the near future.Kind regardsPatrícia NogueiraGeneral Manager

10/10 Excellent

dedrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful!
Stayed 6 nights in Sep 2022
Response from Patrícia Nogueira on Sep 13, 2022
Dear Sir/Madam,We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services.It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service.We look forward to welcoming you again in the near future.Kind regardsPatrícia NogueiraGeneral Manager

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff
Stayed 2 nights in Aug 2022
Response from Patrícia Nogueira on Sep 5, 2022
Dear Sir/Madam,We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services.It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service.We look forward to welcoming you again in the near future.Kind regardsPatrícia NogueiraGeneral Manager

6/10 Okay

Eliza

Travelled with partner
Liked: Cleanliness, staff & service
Bar staff were unable to make cocktails listed in restaurant and wasn’t given the daily water refills we were told we would get Otherwise, staff were so professional and helpful and enjoyed my stay overall
Stayed 2 nights in Aug 2022
Response from Patrícia Nogueira on Aug 24, 2022
Dear Sir / Madam,We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement.On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies.We hope to have the pleasure of having you as our guest once again, in order to regain your confidence.Best regardsPatrícia NogueiraGeneral Manager

10/10 Excellent

natalie

Stayed 1 night in Aug 2022
Response from Patrícia Nogueira on Aug 14, 2022
Dear Sir/Madam, We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services. It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service. We look forward to welcoming you again in the near future. Kind regards Patrícia Nogueira General Manager