Deluxe Twin Room, Ensuite
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Reviews of DownTown Guest House

3 out of 5
DownTown Guest House
Rua 1º Dezembro 33, Lisbon

Reviews

7.4

Good

Rating 10 - Excellent. 104 out of 454 reviews" "
Rating 8 - Good. 192 out of 454 reviews" "
Rating 6 - Okay. 97 out of 454 reviews" "
Rating 4 - Poor. 34 out of 454 reviews" "
Rating 2 - Terrible. 27 out of 454 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
There were some inconveniences like stretch stears and not elevator.
Stayed 3 nights in Apr 2024

6/10 Okay

Verified traveller

This is an OK stay. The front desk guy is nice and helpful. The location is great.
Stayed 2 nights in Oct 2023

2/10 Terrible

Shan

Disliked: Cleanliness, staff & service, property conditions & facilities
It was terrible. There is no elevators. Stairs were steep. Stay away from this dump
Stayed 4 nights in Oct 2023

2/10 Terrible

Beverly

Liked: Cleanliness
Disliked: Staff & service
We arrived at night. The hotel acknowledged they got Expedia's money but failed to make our reservation. We were offered a 3 bed room on the 4th floor with 2 fans and no elevator. It was in the 90-s and the walkup killed me. We ended up at City Inn another of the owners hotels for another 200euros. . It had an elevator and air conditioning but no other amenities and not as good a location. While not BAD it was the worst property in our 20 day stay for same or more cost.

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to all the historical sites. Friendly staff and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Oct 2023

6/10 Okay

Mary

Liked: Cleanliness
Disliked: Amenities
The biggest problem was my room was 4 stories up and the stairs were very difficult to climb. In addition a bell to call someone to the open the front door was off to the side and wasn't clealy marked.
Stayed 1 night in Oct 2023

10/10 Excellent

Marice

Stayed 6 nights in Oct 2023

8/10 Good

Mariana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, it is the perfect place if you are staying a few days in Lisbon and you want to be in a prime location
Stayed 3 nights in Oct 2023

6/10 Okay

Lynda

Liked: Cleanliness, staff & service
At the last minute, from the Athens airport, I booked the last room at Downtown Guest House in Lisbon.. it was a small room with a single bed but very clean. The Wi-Fi was excellent and the front desk allowed me to check in at 12:30 AM since it was a red eye flight from Athens to Lisbon. It was exactly what I needed. A five hour sleeve before setting off on my travels. Very modest but satisfied my need for good price, cleanliness, and good Wi-Fi and location.
Stayed 1 night in Oct 2023

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is fantastic. Near good eats and shops. Only complaint is no elevator, so if your room is in floor 3, it is work out every day., not a big deal, but worth noting
Stayed 3 nights in Sep 2023

2/10 Terrible

Alan

Stayed 1 night in Sep 2023

8/10 Good

Tilton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Oksana

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent and very helpful stuff. Perfect location!
Stayed 9 nights in Sep 2023

10/10 Excellent

Oksana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. The stuff is wonderful. No elevator if you have heavy bags.
Stayed 1 night in Sep 2023

2/10 Terrible

Y

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my stay and when I showed up, they told me we never booked and that we had to leave. This is after they scanned my passport and showed them my confirmed Expedia booking number and name associated to the booking. Had to then scramble to find somewhere else to sleep for the night as no one could help me find another place to stay. Plus no A/C and looks rundown. Avoid if you can.
Stayed 1 night in Sep 2023

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
They are cleaning the room everyday.
Stayed 4 nights in Sep 2023

8/10 Good

Kevin Anthony

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Central convenient Hotel in the Lisbon Old town
Our room looked exactly like the picture displayed online. This building is located in the old town, very central from EVERYTHING. But due to its old age, also need some repair/renovation. The staff is very helpful and welcoming. They put a lot of effort in making this building safe for their customers. Our room wasn't equipped with AC, but a fan was provided and we were also able to open windows fully. Checking-in was not very smooth as payment information/confirmation provided through Hotels.com wasn't reflecting the real situation: everything must be paid at the property.
Stayed 4 nights in Aug 2023

4/10 Poor

Anthony

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The area was very good No air conditioning in Julywas pretty bad
Stayed 3 nights in Jul 2023

6/10 Okay

Darron

Liked: Cleanliness, staff & service
Disliked: Room comfort
No air con and noisy l, but central.
If you want to be in a central location and nothing else maters, this is the place for you. If you want a place to sleep with air con, this is not the place for you. It's noisy until about midnight, but that doesn't matter as having no air con means it too hot to sleep anyway.
Stayed 5 nights in Jul 2023

10/10 Excellent

Thanh, APO

Liked: Property conditions & facilities
Friendly helpful staff. Bravyn and Suk were very helpful and friendly Excellent location. Tons of fun restaurants and fun shops.
Stayed 4 nights in Jul 2023

2/10 Terrible

Sterling

Disliked: Staff & service, property conditions & facilities
Scam. Fake pictures of other property to bring in people. Couldn’t process payment- tried to charge me twice! Reeks of mold- took my money anyway. Avoid- so many decenthotels to stay in.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, value and friendly staff. Five stories, steep stairs, no elevator.
Stayed 2 nights in Jun 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable, excellent value. Right in the centre of the old town. Hundreds of food options nearby - spoilt for choice. Very close to rail and metro stations. Staff very friendly and very considerate and helpful. Sanjay was especially so.
Stayed 3 nights in Jun 2023

10/10 Excellent

Mauricio j

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a good time very centric and convenient
Stayed 2 nights in May 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
The perfect fit for a solo traveler looking to stay in the heart of it all. Amazing location. I had a single room with a shred bathroom. Only shared with one other room so was not an inconvenience. Will stay again!
Stayed 2 nights in May 2023

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot
Right in the heart of Lisbon. Great access to Rossio train stn, ferries
Stayed 4 nights in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good, clean and convenient hotel
Very good central location. Clean but relatively basic but as you would expect given the price point. A good place to get your head down and spend the night. We were in the top floor and there is no lift - worth knowing as it can be a bit of a chore lugging suitcases up the stairs.
Stayed 1 night in May 2023

6/10 Okay

Edward

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This is a great location and a decent hotel that needs an elevator (a 3 or 4 stories walk up is not suitable for older people or those with health issues). The stairs going down from the 1st floor are dangerous: the last step down is not clearly marked and my wife fell down because of it.
Stayed 6 nights in May 2023

10/10 Excellent

Qiao Qing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staffs, convenient for shopping and dining
Stayed 1 night in May 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service
It was everything we wanted and needed Staff was wonderful
Stayed 1 night in May 2023

6/10 Okay

Elisa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This is a decent hotel if you just need a place to crash. It has the necessities - bed, bathroom, storage, but nothing over the top. No central air / heating and on a busy street so be mindful of that!
Stayed 1 night in May 2023

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Friendly and helpful staff. Highly recommend. Two mates who shared in a twin room.
Stayed 4 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good budget stay
Lovely staff, brilliant location. Shower was slow to drqin. Excellent for the price
Stayed 5 nights in Apr 2023

2/10 Terrible

John

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service
The staff were so friendly and helpful.
Stayed 1 night in Apr 2023

2/10 Terrible

Katheryn

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We booked this guest house last minute due to our other guest house cancelling. We received a text message that we had been moved to a different guest house, in a new location, and that we were upgraded to a "superior room". The new location was on a busy, noisy street. the "superior room" had two single beds pushed together and a tiny bathroom, despite us booking a room with two beds and an en suite.
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hostel experiance
The location is absolutely superb. I had a good stay at this hostel. Please note it is a hostel and not a hotel. Do not expect five start towels or linen but for the price paid it was acceptable. The staff were extremely helpful and friendly and always happy to assist. So as far as hostel experiences go this was a good place to stay if you are one person and are not going to spend much time in your room.
Stayed 3 nights in Dec 2022

8/10 Good

lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was the best...close to car free street that leads down to beautiful entrance to waterfront, nightly street entertainment, close to Se Cathederal (start of Camino), close to Fado district, all transportation network, a lively area. Accomodation was basic, comfortable, comparatively reasonable price. Staff were very helpful.
Stayed 2 nights in Oct 2022

6/10 Okay

Hong

Liked: Staff & service, amenities

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 3 nights in Oct 2022

6/10 Okay

CLAUDIA

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel room had a intense sewage smell through my stay. I notified to the person at the front desk the next day if my staying but I never had a response or solution to the issue. Unfortunately, I paid the hotel in advance so I couldn’t leave the hotel to another one. The libation is good, a bit noice but if you want to near the center it’s fine. But I won’t recommend to stay at this place. Sorry but no.
Stayed 1 night in Sep 2022

10/10 Excellent

patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, helpful staff. Clean room. Great shower. Great location.
Stayed 3 nights in Oct 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Excellent location as it is close to Rossio, where all the action is. Close to Metro. It is nice as it has a balcony. However, for this is not great value. It is expensive as the room is very small, no elevator so you will have to carry your suitcase up several flights of stairs, outdated, no frills bedding and below basic mattress with pokey springs like a dorm, shared bathroom. No AC or heat - you will have to use fan or space heater. It is good enough for 2 nights, but more than that... it will be very uncomfortable.
Stayed 2 nights in Sep 2022

4/10 Poor

CLAUDIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay in Lisbon
The location was fantastic! 5 minute walk from metro and train station. Lots of shops, restaurants, and tourist sites nearby. Room was comfortable and the en-suite bathroom was nice. Lots of stairs to go up to get to our room but the desk clerk kindly carried our bags.
Stayed 2 nights in Sep 2022

10/10 Excellent

Sierra

Stayed 3 nights in Jun 2022

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very lovely and friendly, particularly Rasel. The location was perfect, right in the centre of Lisbon with lots of touristy places and nice restaurants nearby. Also a short walk from the sea and the tram line.
Stayed 3 nights in Jul 2022

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great Service
Stayed 3 nights in Jul 2022

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very well located place in the middle of the Rossio town, you can have a lot of fun on foot and if need to go a bit far there's 3 subway station that will take you wherever you want
Stayed 7 nights in Jun 2022