Indoor pool, outdoor pool
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Reviews of Thermae 2000 Hotel

4 out of 5
Thermae 2000 Hotel
Cauberg 25-27, Valkenburg aan de Geul

Reviews

8.2

Very good

Rating 10 - Excellent. 77 out of 197 reviews" "
Rating 8 - Good. 74 out of 197 reviews" "
Rating 6 - Okay. 31 out of 197 reviews" "
Rating 4 - Poor. 10 out of 197 reviews" "
Rating 2 - Terrible. 5 out of 197 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, it was relaxing and de-stressing. Both facilities and food were amazing. We consider coming back.
Stayed 5 nights in Jul 2023

8/10 Good

Qixuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's good but not perfect
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely calm and quiet place to stay. All mt friends that i have told about it want to go next year .
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this from all the kids for my parents for my dad's 80's birthday. They had a good time.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The spa itself was nice, although felt very dated. The rooms, on the other hand, were in very poor condition, with smelly carpet, dirty cups, and not very nice amenities. Cleanliness was an issue. Most likely would not stay here again, but would use the spa again for a day trip.
Stayed 1 night in Apr 2019

8/10 Good

Jean-Luc

Liked: Cleanliness, property conditions & facilities, room comfort
Relaxing days
Nice wellness with many saunas, only whirpool missing in sauna area. Hotel rooms big and direct access to wellness. Only in bar we were not served any more at 22h30, even if it was opened till 22h45.
Stayed 1 night in Dec 2018

10/10 Excellent

Michael

Wonderful.........:
Wonderful spa hotel great facilities and food. Excellent location
Stayed 5 nights in Aug 2018

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing - we will be back!
I am a self confessed complaUber when it comes to hotels, but this time I have nothing but great things to say. This hotel is is exceptional. Food, drinks, location, facilities... literally the best pool I have ever been in and I’ve travelled the world a lot! Want to relax? This is 100% the hotel for you!
Stayed 2 nights in Aug 2018
Response from Marcel Mulder on Aug 15, 2018
Dear Rachael, Thank you very much for you stay. I am glad your stay was exceptional. Thank you for the great review. I hope to welcome you again soon in our hotel. Kind regards

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
This was our first time at this Hotel and I would happily return for another stay if I’m in the area again. The pools, spas and other such facilities are outstanding and very enjoyable. We found the Restaurant very well run and the food and service excellent. A visit to Maastricht from this location is also strongly advised.
Stayed 1 night in Jul 2018
Response from Marcel Mulder on Aug 6, 2018
Hi Jeremy, Thank you for your stay at Thermae 2OOO. Nice to see you enjoyed the facilities and the restaurant. Ik hope we can welcome you again soon. Kind regards,

4/10 Poor

Ivan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Marcel Mulder on Aug 8, 2018
Dear Ivan, 2 out of 5 means that not everything was alright. Please feel free to contact us with your remarks so we can improve our service. Thank you for your stay at Thermae 2OOO. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belgium/Netherlands trip
More of a transient stop for me but nice hotel, with friendly staff and helpful staff. Great location and good food choice.
Response from Sharnice on May 10, 2018
Dear Guest, Thank you for your review! Kind regards, Sharnice from Thermae 2000

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most relaxing weekend ever
Super relaxing experience, the hotel is very nice and comfy, the water in the pools is regenerating and the saunas are amazing. Had a great stay!
Stayed 1 night in Mar 2018

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway
It is amazing experience. The place is huge with many sauna rooms and pools. The staff are very friendly and helpful. Location is great, easy to find. We will come back.
Stayed 1 night in Nov 2017

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway, great value
This place was great! Great price, great breakfast and friendly staff. Able to use the facility all day after checking out, baggage storage at the hotel. Can't believe anyone would leave a negative review of this place! Food was also good and with normal prices. Highly recommended!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sean, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax in style
I decided on this hotel after having a hard week at work, the sauna and pool seemed to exactly what I needed. The night I stayed was a Thursday, on this day you have to be prepared to go naked, pool as well as the sauna. Like they say, "when in Rome"..

8/10 Good

Sacha, Sliema Malta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you need to relax the spa and restaurant was s
Wish I was on holiday not for business will try to return to have a more relaxing stay

2/10 Terrible

Pierre, Netherlands

Liked: Cleanliness, room comfort
Disliked: Staff & service
Awful stay at the Thermae 2000 Hotel.
Avoid this hotel. The hotel is very well situated however the service was not up to par- in fact it was in general quite awful. First, at 259 euros a night you would expect that - at a minimum- that complimentary slippers would be supplied. Not the case. One has to purchase them at the information desk for 6 euros a piece- if one's size is still available of course. Not the case for me or my girlfriend unfortunately. it would seem as a negligible point but it isn't. A four star hotel needs to rise to the occasion. Not the case in regards to providing massages when its suitable for guests.The massages are a bit pricey for what you get and the staff is not very accommodating in trying to satisfy your wishes. One could get the impression that they couldn't care less whether you get your massage or not. Also there seems to be a problem liaising between the front desk and the reservation (information) counter at the sauna level. This disconnect means that a massage that you've cancelled might find itself on your bill as was the case for me. So please keep an eye open. Rudeness on the part of hotel employees is also problematic. My girlfriend and I were approached by a hotel employee with a rude demeanor who asked us not to take selfies in the pool area- there was no "pardon me"- or "excuse me"- just a rude woman going about her designated tasks. Finally, the hotel is very austere and there's definitely nothing fancy about it. Breakfast was lackluster and poor. Not worth it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing SPA Facilities!
The hotel has amazing sp facilities and we ended up extding our stay longer than planned.

6/10 Okay

Traveller, Luxembourg

Liked: Cleanliness
OK hotel/spa
We had booked a room with one double bed, but received a room with two singles. no other rooms were available, but we were able to stay late in the room upon departure. The room was ok, nothing special either way. The spa was nice, although I would have preferred some stronger jets for massage. Nice indoor/outdoor pool, and it helped that the weather was nice! Overall, the price was too high for what it was, but that may have been due to TEFAF at the same time...Breakfast was ok, and free internet in room also good.

2/10 Terrible

William G

Disliked: Staff & service, property conditions & facilities
Dont waste your money.
Came over from the UK for 2 night stay in Thermae 2000, Valkenburg. On arrival we found the pools were drained! Apparently they do this every fortnight and at the weekend of all times! Be sure not to come then. No spa facility and no working pools! Staff were unhelpful and generally couldn't care less, and this in Holland of all places. The free breakfast consists of a plate of croissants and a cereal dispenser, which were almost depleted when I went up. The building building feels tired and the decor and carpets are long overdue an overhaul. A highly disappointing experience, avoid at all costs.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thermae 2000 is a great place to spend a day at the spa. The facilities are super and the staff is extremely friendly and helpful

8/10 Good

TIm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
Hotel staff are very professional and friendly. The pools are maintained to a very high standard. Food at the cafe is fresh , tastes great and prices ok. The rooms are ok , wifi free however not available in rooms. carpets in main areas are stained in certains areas and need to be replaced. I would recommend this resort and would stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Wellness Hotel in Valkenberg
We stayed here overnight, wanting some rest and recuperation after a week's travelling. The wellness spa is excellent, and the restaurants are also excellent. Two minor quibbles; the hotel building is old and getting a little tired, and there was not enough personnel on duty at breakfast. Nevertheless, highly recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was okey but do have issues
Although the room had a minibar their is no provision for making a hot drinks in the rooms. The evening meal was more in line with a cooking competion you see on television where cooks are trying to impress the judges with their presentation. Menus are only in Dutch but the staff do speak english and the the meals were describe to us but we were not prepared to see the meals presented as if it was in a cooking competion. The breakfast was first class on both days and you can eat as much as you want. We did not make use of the swimming pool and other facilities as we were not there for that purpose. However it did appear to be well used by other customers. All the staff we came across were first class. Although we were told that our room would not be available till 1400hours on the day of arrival we did in fact arrive at 0800hours. I ask if we could leave the car their and come back later to book in and the reception staff made our room available to us straight away, booked us in and arranged for us to have breakfast which obviously we had to pay for. Hotel is ideal for visiting the Valkenburg Christmas markets held in the caves in the town being only 10 minutes away by foot. However be prepared to walk down a very steep hill to the Town centre where the caves are. We got a Taxi back up to the hotel and paid 7.50 euros which seem reasonable to us. The markets are worth a visit, price of goods in most cases were fair and their is a wide choice.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
thermae 2000 review
hotels.com needed to provide a paid voucher email. They didnt which made check in difficult

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever again!
The hotel has got on their website many things which are not at their premises, I did point this out, and they agreed that the website needs updating. The rooms are poorly and basic for a very expensive rate a night; I can still not believe how bad it was. I wanted to go for a work out in the gym after a day of travelling, and this was not possible, and also not the following morning, I do travel approximately 15 days a month, and this is my first negative comment regarding a stay, and I do think that I am still very gentle. Think before you sink!

8/10 Good

Jordy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espace détente au top. Petit bémol sur le fait que tres peu de personnel parle français. De plus, la variété au niveau de la nourriture est très limitée. Pour le reste rien a signaler. Nous reviendrons.
Stayed 1 night in Mar 2024

10/10 Excellent

Bartho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hele mooie locatie en Valkenburg is een heel gezellig stadje
Stayed 1 night in Feb 2024

10/10 Excellent

Mareike

Liked: Cleanliness, staff & service, property conditions & facilities
Phantastisch
Stayed 2 nights in Feb 2024

10/10 Excellent

Arnout

Liked: Cleanliness, staff & service, property conditions & facilities
Gelijk altijd een zeer leuke ervaring met geweldige massages en vriendelijk personeel! Zeker een aanrader om volledig tot rust te komen en te ontspannen.
Stayed 3 nights in Jan 2024

4/10 Poor

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally good stay
The hotel is big, comfy and well equipped. There are adequate signs in the wellness area so you won’t get lost. One thing I was not satisfied with is that the receptionist said the massage chairs were “included” in the access but in the end we had to pay for the usage. It was not communicated clearly that it is an additional purchase.
Stayed 1 night in Dec 2023

10/10 Excellent

Dirk

Stayed 1 night in Nov 2023

10/10 Excellent

Cédric

Stayed 1 night in Oct 2023

10/10 Excellent

Moraima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heerlijk verblijf gehad
Stayed 1 night in Oct 2023

4/10 Poor

Silvia

Stayed 2 nights in Sep 2023

8/10 Good

Martijn

Stayed 2 nights in Sep 2023

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was very pleasant, from the check-in to the thermal baths and saunas to the room service and food. I have nothing to complain about and would like to stay here again when I visit the Netherlands again.
Stayed 1 night in Sep 2023

10/10 Excellent

Arno

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Mooi hotel en alles binnen handbereik
Stayed 1 night in Aug 2023

10/10 Excellent

Carine

Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastisch
Stayed 1 night in Jun 2023

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe expérience ! Je conseille
Stayed 1 night in Apr 2023

8/10 Good

Gerrit

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Locatie staat nog steeds garant voor een fijn weekend relaxen in een goed ingerichte wellness omgeving maar gebouw is gedateerd en heeft veel zichtbaar onderhoud nodig. De keuken is ruim voldoende maar niet excellent.
Stayed 1 night in Apr 2023

10/10 Excellent

JUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

4/10 Poor

Ekrem

Stayed 1 night in Dec 2022

6/10 Okay

Ina

Liked: Cleanliness, room comfort
Das Hotel war gut, was uns nicht gefallen hat war das der Parkplatz komplett voll war und wir haben sehr lange nach einen anderen Parkplatz in der nähe gesucht. Des weiteren waren die Saunas so überfüllt, dass es für mich keine Erholung mehr war es war zu laut und zu viele Leute viel zu viele. Unter Wellness verstehe ich Erholung und wenn gerade in Saunas zu viele Leute sind ist es für mich keine Erholung mehr wenn ich nach eine freie Sauna suchen muss wo Platz zum sitzen ist.
Stayed 1 night in Dec 2022

10/10 Excellent

OLIVIER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lieu idéal pour passer un moment de calme et de détente. La chambre était spacieuse, très calme et la literie très confortable. Les installations du SPA sont très bien entretenues. Le personnel est agréable et attentionné. Pour s'y rendre depuis le centre de Maastricht, le taxi est un peu cher (40€ environ).
Stayed 1 night in Nov 2022