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Reviews of Comfort Suites Salisbury I-85

2.5 out of 5
Comfort Suites Salisbury I-85
1040 E Innes St, Salisbury, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 378 out of 776 reviews" "
Rating 8 - Good. 226 out of 776 reviews" "
Rating 6 - Okay. 90 out of 776 reviews" "
Rating 4 - Poor. 41 out of 776 reviews" "
Rating 2 - Terrible. 41 out of 776 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello David,We appreciate your feedback regarding the cleanliness of your room. We will share your comments with our housekeeping team for further review and improvement. Your satisfaction is important to us, and we hope to welcome you back in the future to experience a higher standard of service.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in early
Stayed 1 night in Apr 2024
Response from Kaecy on Apr 9, 2024
Thank you for doing a survey and letting us know how we are taking care of our guest we do hope to see you again soon

10/10 Excellent

Eugene Cotton,

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family appreciated the quiet of the hotel and the fact that we can have our autistic grandson with us and can on the sofa bed. We've stayed at this property before and will continue to do so as we visit Salisbury for the JW Assembly we attend.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Eugene Cotton,,We're thrilled to hear that you and your family had a peaceful stay with us and that your accommodations met your needs. It's wonderful to hear that you've chosen to return to our hotel again. We look forward to welcoming you back on your future visits to Salisbury and continuing to provide a comfortable stay for your family.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Sharon,We're thrilled to hear you had a wonderful experience at our hotel! Please don't hesitate to reach out if you have any further comments or suggestions. We hope to welcome you back soon!

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the morning was terrible. As someone who drinks coffee around the clock I couldn’t even add creamer to the cup. It looked like it was three days old when it came out of the spout. We didn’t come for the food so the visit was worth it, but if you are counting on a solid breakfast I would go elsewhere.
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Michelle, We appreciate your feedback regarding your dining experience. We encourage guests to reach out to management with any concerns during their stay to ensure a pleasant experience. Your input will be shared with the team for further review and improvement. Thank you for choosing to stay with us.

8/10 Good

Jonathan

Travelled with family
Room was clean, but needed some updates. Front desk staff was excellent
Stayed 1 night in Mar 2024
Response from Kaecy on Mar 31, 2024
Thank you for letting us know how we can improve our guest experience we do hope we will see you again soon

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Good bang for the buck
Stayed 1 night in Mar 2024
Response from Kaecy on Mar 30, 2024
Thank you for letting us know how we are taking care of guest we do hope to see you again soon

10/10 Excellent

Devon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly
Stayed 2 nights in Mar 2024
Response from Kaecy on Mar 26, 2024
thank you for doing a survey and letting us know how we are taking care of our guest

10/10 Excellent

Julie, Nashua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Out of the way. Maybe a little loud of the interstate side. There’s a great Mexican restaurant though right next door. Great food and drinks. Makes up for what the hotel lacks.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Julie,We appreciate your kind words about our staff and nearby dining options. Your feedback about noise is noted for future improvements. We hope you will consider staying with us again for an even better experience.

10/10 Excellent

irene

Travelled with partner
Liked: Property conditions & facilities
Nice and friendly.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello irene,We appreciate your positive feedback and are delighted to hear you found our team nice and friendly during your stay. Our staff takes pride in providing excellent service to all guests. If you have any further comments or suggestions, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

8/10 Good

Tami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but close to interstate noise
Stayed 1 night in Mar 2024
Response from kaecy on Mar 18, 2024
thank you for letting us know how your stay was with us we do hope to see you again soon when you make your reservation please request the backside so the noise will not bother you

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and comfortable. A lot of places the eat very close in the area.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello lisa,We are pleased to hear that you found our property clean and comfortable. It's great you had the opportunity to explore the dining options conveniently located nearby. We hope you had a wonderful stay and look forward to welcoming you back in the future.

10/10 Excellent

Kim

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kaecy on Mar 18, 2024
Thank you for letting us know how we are taking care of our guest we do hope to see you again soon.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Cost affective and clean
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Kim,We appreciate your feedback on our hotel's affordability and cleanliness. Guest satisfaction is our top priority, and we're delighted to hear you had a pleasant stay. We strive to offer a comfortable and clean environment for all our guests to enjoy their time with us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

TeShawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great Breakfast!
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello TeShawn,We are delighted to hear that you enjoyed our breakfast offerings during your stay. Your feedback is very important to us and we strive to provide a positive experience for all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team.

8/10 Good

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The noise from the freeway is a problem. Other than that the stay was fine.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 21, 2024
Hello Richard, We regret any inconvenience the noise may have caused and appreciate your overall positive feedback on your stay. Your comments will be shared with our team for future improvements. Thank you for choosing our hotel, we hope to welcome you back again in the future.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is clean. Rooms are insulated well. Clean rooms. Some rooms I had needed attention. Parking is easy. Staff is great. I stay here when I come in town. Depending on price. But it is close to everything and walkable.
Stayed 2 nights in Nov 2023
Response from Manager on Feb 20, 2024
Hello Shawn,We appreciate your feedback and are pleased to hear you find our hotel to be clean and well-insulated. We are glad you had a positive experience with our staff and find our location convenient for your needs. Should you encounter any issues in the future, please reach out to management directly for further assistance.

8/10 Good

chad

Liked: Cleanliness, staff & service, property conditions & facilities
It was satisfactory
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello chad,Thank you for your feedback. We appreciate your patronage and are glad to hear that your overall experience was satisfactory. If there is anything specific we can do to improve upon your stay, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Always love staying here. Staff is always so nice and the hotel is so clean and quiet. Would def recommend!
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Matthew,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Our team takes pride in providing outstanding service and maintaining a clean and peaceful environment. We truly appreciate your recommendation and hope to welcome you back soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello John,Thank you for sharing your feedback with us regarding the noise during your stay. We apologize for any inconvenience this may have caused. We strive to provide a comfortable and peaceful environment for all our guests and we regret that we fell short on this occasion. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better experience.

10/10 Excellent

Shadavia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Feb 9, 2024
Hello Shadavia,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Wilbert, Garysburg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mexican restaurant next door is very good
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Wilbert,Thank you for your feedback on the Mexican restaurant next door. We're glad to hear that you enjoyed your dining experience there during your stay. We always strive to provide our guests with nearby dining options that meet their expectations. Feel free to reach out to us for any other assistance or recommendations for your future visits.

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a very good stay. We had two issues. 1, the fridge in our room didn’t work. We were immediately offered to switch rooms, but we had already started unpacking so we chose to stay put. We were alternatively offered to use the general fridge and that was appreciated. 2, there was a pair of socks that were not ours on the office chair in our room. Otherwise the room was very clean, so while gross this was likely just an oversight. Pros - amazing gym, great staff, nice beds. Would absolutely stay again.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Janice,Thank you for taking the time to share your experience with us. We're glad to hear that overall, you had a very good stay and enjoyed our amazing gym, great staff, and comfortable beds. We apologize for the issues you encountered with the fridge and the oversight with the socks. We appreciate your understanding in choosing to stay in your original room and for utilizing our general fridge. We appreciate your feedback and look forward to welcoming you back on your next visit.

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 28, 2024
Hello CHARLES,Thank you for your feedback! We're delighted to hear that you found our hotel to be nice and clean. We take pride in maintaining high standards of cleanliness to ensure a comfortable stay for our guests. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Greg

Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Greg, I'm sorry to hear that you had a less than satisfactory experience during your stay. We value your feedback and would appreciate it if you could reach out to us directly with any specific concerns or issues you encountered. Our goal is to provide the best possible experience for all of our guests, and we would like the opportunity to address any issues you may have had.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a well run property. The staff is friendly and very helpful. I would stay here again.
Stayed 1 night in Jan 2024
Response from Kaecy on Jan 21, 2024
Thank you for letting us know how we are taking care of our guest we are happy to hear that you enjoyed your stay with us and we do hope to see you again soon

10/10 Excellent

Frederick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady that prepared breakfast.It was wonderful.Grits were delicious 😋
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Frederick,Thank you for your kind words and recognizing the efforts of our breakfast staff. We're thrilled to hear that you enjoyed the delicious grits. We appreciate your feedback and hope to welcome you back for another great experience.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our third time staying here and we plan to come back! We won't stay anywhere else. We have stayed as a family and also just as a couple and both have been amazing
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Leslie,Thank you so much for choosing to stay with us for the third time! We truly appreciate your continued loyalty and kind words. It is always a pleasure to provide exceptional experiences to our guests, whether they are families or couples. We look forward to welcoming you back again in the future. Safe travels!

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Kim, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 14, 2024
Hello Jennifer,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We look forward to hosting you again in the future!

6/10 Okay

Rheebe

Travelled with family, Business traveller
Stayed 1 night in Dec 2023
Response from Manager on Jan 13, 2024
Hello Rheebe,We appreciate you taking the time to rate our hotel. If you have any specific feedback or concerns about your stay, we encourage you to reach out to us directly. We value your input and would love the opportunity to address any issues you may have had. We hope to have the chance to welcome you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Inn Overnight Stay
I thoroughly enjoyed my stay at Comfort Inn Suites in Salisbury, North Carolina. Check-in was a pleasure. The gentleman was very nice. The hotel was spotless, the room facing the rear was in a quiet location and the bed was comfortable. The breakfast was OK. A waffle maker would've been a nice option but the other choices were sufficient for just one morning. I would gladly stay there again during my travels along I-85.
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello John,Thank you for choosing to stay with us at Comfort Inn Suites in Salisbury, North Carolina. We're delighted to hear that you had an enjoyable stay and that our check-in process was pleasant for you. It's wonderful to know that you found our hotel to be spotless, your room to be quiet, and the bed to be comfortable. We appreciate your feedback regarding breakfast and will take it into consideration for future improvements. We look forward to welcoming you back during your future travels along I-85.

10/10 Excellent

Anne, Smyrna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and rooms. Safe and quiet.
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Anne,Thank you for choosing our hotel for your stay. We're delighted to hear that you enjoyed our nice rooms and the safe and quiet atmosphere. We appreciate your feedback and hope to welcome you back in the future for another wonderful experience.

8/10 Good

Joyce

Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Joyce,We appreciate your recent stay at our hotel and are glad to see that you had a positive experience. If there is anything specific you would like to share with us, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms!
My wife and I stayed for one night going to a family Christmas party. The hotel was perfect. Great location we had to get back on 85 to go home.
Stayed 1 night in Dec 2023
Response from Manager on Dec 27, 2023
Hello Steve,Thank you for choosing our hotel for your stay! We are glad to hear that you found our location convenient for your travel needs. We hope you had a wonderful time at the family Christmas party. Please don't hesitate to reach out if there's anything we can assist you with in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello John,We greatly appreciate your positive rating! We're thrilled to hear that you had a wonderful stay at our hotel. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another amazing experience!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Check in was fast and easy with pleasant front desk staff. The room was spacious and clean and the hotel was quiet.
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Amy,Thank you for taking the time to share your positive experience with us! We're delighted to hear that your check-in process was efficient and our front desk staff was friendly. It's great that you found your room spacious, clean, and enjoyed the peaceful atmosphere of our hotel. We look forward to welcoming you back in the future for another enjoyable stay.

6/10 Okay

Juanita

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Juanita, Thank you for choosing to stay with us. We appreciate your feedback and would love to hear more about your experience at our hotel. Please feel free to reach out to us directly so we can address any concerns you may have had during your stay. We strive to provide excellent service and appreciate the opportunity to improve.

8/10 Good

Isaías

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Response from Manager on Feb 6, 2024
Hello Isaías,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us. If you have any future travel plans, we would be happy to welcome you back for another great experience.

6/10 Okay

Andres

Travelled with family
Liked: Staff & service, amenities
Very noisy, you can hear the trucks driving by the highway, TV was about to fall from the wall, no shampoo on the bathroom. Cleaning is average, beds are comfortable enough for one night. Customer service is good, breakfast is the best part.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Andres,Thank you for sharing your feedback with us. We appreciate your kind words about our customer service and breakfast. We apologize for any inconvenience caused by the noise and maintenance issues you mentioned. We will address these concerns to ensure a better experience for our future guests. Please don't hesitate to contact our management team for any further assistance.

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room close to interstate.
Excellent facility with friendly, supportive staff. Nice suite and comfortable bed. Nice variety of breakfast entrees on the buffet. The only negative is you can hear interstate traffic at night.
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Rick,Thank you for your kind words about our facility and staff. We're delighted to hear that you found our suite comfortable and enjoyed our breakfast options. We apologize for any inconvenience caused by the noise from the interstate. We appreciate your feedback and will take it into consideration for future improvements.

10/10 Excellent

Jorge

Stayed 2 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Jorge,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a perfect experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the near future for another fantastic stay!

4/10 Poor

Trevor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Meh
Check in was a breeze and lobby was clean. Room was dirty (floors had visible dirt on them, and an old used tooth brush found under the bathroom sink). A/C / Heat smelled funny but worked sufficiently. Breakfast left something to be desired. They stopped stocking breakfast apparently and we arrived for breakfast around 0830. No forks, no French toast sticks, and only bare necessities to call it breakfast.
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Trevor, Thank you for your recent stay and for sharing your feedback. We appreciate your compliments on our smooth check-in process and clean lobby. We apologize for any inconvenience you experienced with the cleanliness of your room and the issues with the AC/Heat. Rest assured, we will look into this to ensure it does not happen again. We also apologize for the lack of breakfast options during your visit. Your comments will be shared with our team for improvement. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Melissa,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. We strive to provide exceptional service and ensure that our guests feel comfortable and satisfied. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

wanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The greeting was exceptional the room more than comfortable.
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Hello wanda,Thank you for your kind feedback on the exceptional greeting and comfortable room. We are so pleased to hear that you had a positive experience during your stay with us. It's always our aim to provide excellent service and comfortable accommodations for all our guests. We truly appreciate your feedback and hope to welcome you back again in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Staff & service
Roach in the bathroom
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Michael,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Our team works diligently to maintain a clean and comfortable environment for our guests. We appreciate your feedback and will address this issue accordingly to ensure it does not recur in the future.

10/10 Excellent

JOHN

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello JOHN,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. We appreciate your support and hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Chris,We are delighted to hear that you had a wonderful stay at our hotel. Your satisfaction is our top priority and we are thrilled that we met your expectations. If you have any further comments or feedback, please do not hesitate to reach out to us directly. We value your business and hope to welcome you back in the future for another exceptional experience.

6/10 Okay

kaymana

Liked: Staff & service
Or like the convenience of the property, and where it was located.
Stayed 2 nights in Dec 2023
Response from Kaecy on Dec 5, 2023
thank you for doing a survey. we do hope to see you again soon

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean, comfortable and quiet. Staff was very friendly
Stayed 1 night in Dec 2023
Response from Kaecy on Dec 5, 2023
thank you for doing a survey and letting us know how we are taking care of our guest we do hope to see you again soon