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Reviews of SpringHill Suites by Marriott Lexington Near the University of Kentucky

3 out of 5
SpringHill Suites by Marriott Lexington Near the University of Kentucky
863 South Broadway, Lexington, KY

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 1001 reviews" "
Rating 8 - Good. 298 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, close to campus!
Stayed 1 night in Apr 2024
Response from Aiden on Apr 5, 2024
We're delighted to hear that you found our rooms clean and enjoyed the proximity to the campus! Providing a comfortable and convenient stay for our guests is our top priority. We hope to have the pleasure of hosting you again in the future!Sincerely,Aiden FrahmAssistant General Manager

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Entrance is not visible from the road
Stayed 1 night in Mar 2024
Response from Aiden on Apr 5, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you had a great stay overall. We apologize for any inconvenience caused by the lack of visibility of our entrance from the road. We'll take your comments into consideration as we strive to improve our guests' experience. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,Aiden FrahmAssistant General Manager

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked out perfect with our visit to University of Kentucky
Stayed 1 night in Mar 2024
Response from Aiden on Apr 5, 2024
We're thrilled to hear that our hotel's location worked out perfectly for your visit to the University of Kentucky! Providing convenience for our guests is a top priority, and we're glad we could contribute to your positive experience. Thank you for choosing to stay with us!Sincerely,Aiden FrahmAssistant General Manager

10/10 Excellent

Yulong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast has a long period from 7 am to 10 am, which is what I really like.
Stayed 2 nights in Mar 2024
Response from Aiden on Mar 28, 2024
Dear Yulong,Thank you for your review! We're glad to hear that you enjoyed our breakfast hours and had an overall great stay. We hope to welcome you back next time you visit Lexington!Sincerely,Aiden FrahmAssistant General Manager

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very clean
Stayed 2 nights in Mar 2024
Response from Aiden on Mar 13, 2024
Dear Sabrina,Your satisfaction is our top priority. Thank you for taking the time to share your feedback. We can't wait to see you again!Sincerely,Aiden FrahmAssistant General Manager

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice
Stayed 1 night in Mar 2024
Response from Aiden on Mar 5, 2024
Dear Jeffery,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a bigger sign out front that’s lit up, otherwise it’s great.
Stayed 1 night in Feb 2024
Response from Aiden on Mar 2, 2024
Thank you for your kind words about our property! We strive to make every guest's stay great. Hope to see you back soon!

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024

10/10 Excellent

Toni

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Awesome location.
Stayed 1 night in Feb 2024

10/10 Excellent

GARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 1 night in Feb 2024

10/10 Excellent

Jeremy

Stayed 1 night in Feb 2024

10/10 Excellent

carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Amazing room. 👏 tlThe staff that checked us in was incredible
Stayed 1 night in Feb 2024

10/10 Excellent

Larry

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Alexis Signore Assistant General Manager on Feb 14, 2024
Dear Larry,Thank you so much for taking the time to tell us about your stay. We look forward to welcoming you back soon!

10/10 Excellent

Terry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to find.
Stayed 1 night in Jan 2024
Response from Alexis Signore Assistant General Manager on Jan 31, 2024
Dear Terry,Thank you for taking the time to tell us about your stay. We apologize if we were difficult to find! We hope to welcome you back soon!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alexis Signore Assistant General Manager on Jan 31, 2024
Dear Daniel,Thank you for taking the time to tell us about your stay. We look forward to welcoming you again soon!

8/10 Good

Travis

Stayed 1 night in Jan 2024
Response from Alexis Signore Assistant General Manager on Feb 14, 2024
Dear Travis,Thank you for taking the time to tell us about your stay. We look forward to welcoming you back soon!

8/10 Good

Meghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice hotel
Stayed 1 night in Jan 2024
Response from Alexis Signore Assistant General Manager on Jan 12, 2024
Dear Meghan,Thank you for taking the time to tell us about your stay. I would love to hear more about your time with us so we are able to learn and improve. We look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
toilet troubles
All was well except our toilet wouldn't flush. When we alerted the the front desk they said the maintenance staff was getting ready to clock out. When I jokingly said we could just use the restroom in the lobby they said sure and that's what we had to do.
Stayed 1 night in Dec 2023
Response from Alexis Signore Assistant General Manager on Jan 5, 2024
Dear Anonymous,Thank you so much for bringing this to my attention. This is certainly not the way we train our staff to respond to any guest requests. I will use this feedback as a learning opportunity for our staff. We hope to welcome you back and deliver the kind of service and experience we strive for and that you deserve!

8/10 Good

Joshua

Stayed 2 nights in Dec 2023
Response from Alexis Signore Assistant General Manager on Jan 12, 2024
Dear Joshua,Thank you so much for taking the time to tell us about your experience. In order to improve for future guests, I would love to hear more about your stay to learn the areas that could use improvement.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Alexis Signore Assistant General Manager on Jan 5, 2024
Dear Deborah,Thank you so much for taking the time to tell us about your stay. We look forward to welcoming you back soon. Happy New Year!

8/10 Good

Deana

Stayed 1 night in Dec 2023
Response from Alexis Signore Assistant General Manager on Jan 5, 2024
Dear Deana, We appreciate you taking the time to tell us about your stay. We look forward to welcoming you back soon!

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Alexis Signore Assistant General Manager on Jan 31, 2024
Dear Paul,Thank you for taking the time to tell us about your stay. We look forward to welcoming you back soon!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Marriott lost a long time Gold Elite customer
Refrigerator was not working in room. Left messages for management who were not on property for six days and have yet to reply. DND sign was ignored and service knocked on door early even after I asked the come after I checked out. Will not be staying at Marriott anymore.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ended up not staying. The area is not good.
Stayed 1 night in Dec 2023

10/10 Excellent

Dorothy H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Alexis Signore Assistant General Manager on Jan 5, 2024
Dear Dorothy H.Thank you so much for taking the time to tell us about your stay. We are so happy to hear you enjoyed your stay with us in Lexington. We look forward to welcoming you back soon!

10/10 Excellent

ROSIA

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Alexis Signore Assistant General Manager on Jan 5, 2024
Dear Rosia,Thank you so much for taking the time to tell us about your stay. We are happy to hear you enjoyed your time with us in Lexington!

8/10 Good

Henning

Stayed 3 nights in Dec 2023
Response from Alexis Signore Assistant General Manager on Jan 5, 2024
Dear Henning,Thank you so much for taking the time to tell us about your stay. We are happy you enjoyed your time with us in Lexington! We look forward to welcoming you back soon.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice staff, good coffee, spacious rooms.
Stayed 1 night in Dec 2023
Response from Alexis Signore Assistant General Manager on Jan 5, 2024
Dear Andrew,Thank you for taking the time to tell us about your stay. We are so happy you enjoyed your time with us in Lexington! We look forward to welcoming you back.

10/10 Excellent

Alvaro

Stayed 1 night in Dec 2023
Response from Alexis Signore Assistant General Manager on Jan 5, 2024
Dear Alvaro,Thank you so much for taking the time to tell us about your stay. We look forward to welcoming you back soon!

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Perfect place to stay to attend activities at the University of Kentucky. Very friendly staff at the hotel. Room was very clean and nicely decorated.
Stayed 2 nights in Nov 2023
Response from Alexis Signore Assistant General Manager on Nov 15, 2023
Dear Holly,Thank you so much for taking the time to tell us about your stay. We are so happy to hear you enjoyed your time with us. We look forward to welcoming you back soon!

2/10 Terrible

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of my worst stays ever. We were given the room on the second floor directly above the lobby entrance and it was the first room you reach as soon as you exited the elevator (Room 218). We stayed there on a Thursday night so the hotel was not full so they could have put us anywhere else. I believe when you book through Expedia they give you the worst room possible sometimes. All night long you could hear the music from the lobby playing below. As the guest came in and out of the doors you can hear them talking outside as the smoked and checked in. As people came upstairs you can hear them exiting the elevator and walking down the hall. Initially we didn’t think the room would be a problem. It wasn’t until everyone was in bed and trying to sleep that the noise was very noticeable. We had an early morning and needless to say we didn’t sleep well at all. I didn’t want to drag the kids out of bed and have them pack up at 1:30 am so we tried to bear it. We checked out the next day. Besides that, the room was clean except for the pull out bed. It’s had dirt and crumbs all over it from the previous person that had the room. We had to ask for a vacuum to get it up so my daughter can lye down. The breakfast was ok. Waffles, eggs, sausage and pastry. But there’s a Waffles House was right next door if you wanted something else.
Response from Alexis Signore Assistant General Manager on Nov 15, 2023
Dear Regina,Thank you so much for taking the time to tell us about your stay. I am so sorry to hear you were not able to enjoy a restful night sleep and that the pull out trundle bed was not cleaned to our standards. I have shared your feedback with our housekeeping team, it is through feedback like this we are able to learn and improve. Thank you again for your time and I hope you would give us an opportunity to welcome you back next time you are in Lexington.

6/10 Okay

Linda

Travelled with family
I was very disappointed to learn there was no housekeeping service. The breakfast was acceptable. Please let Jeanette at guest services know that we appreciated her helpfulness and warm smile.
Stayed 2 nights in Nov 2023
Response from Alexis Signore Assistant General Manager on Nov 15, 2023
Dear Linda, Thank you so much for taking the time to tell us about your stay. It is through feedback like this we are able to learn and improve. Thank you again for your time and we hope to welcome you back soon to give you the type of service your deserve and we strive for.

10/10 Excellent

Tanika

Stayed 1 night in Nov 2023
Response from Alexis Signore Assistant General Manager on Nov 15, 2023
Dear Tanika,Thank you so much for taking the time to tell us about your stay, we are so happy to hear you enjoyed your time with us. We look forward to welcoming you back soon!

10/10 Excellent

Nichole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Hotel was clean.
Stayed 1 night in Nov 2023
Response from Alexis Signore Assistant General Manager on Nov 15, 2023
Dear Nichole,Thank you so much for taking the time to tell us about your stay! We are so happy to hear you enjoyed your night with us, we look forward to welcoming you back soon!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Alexis Signore Assistant General Manager on Oct 30, 2023
Dear Chris,Thank you so much for taking the time to tell us about your stay. We are so happy to hear you enjoyed your time with us and we look forward to welcoming you back soon!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to anything you would need, food or otherwise. If I were to nit pick, the fire alarm went off at 4 am. I can't blame the hotel for that, and the fire alarms work so, YAY for safety! I would recommend this hotel to anyone.
Stayed 2 nights in Oct 2023
Response from Alexis Signore Assistant General Manager on Oct 30, 2023
Dear Dennis,We truly appreciate you taking the time to share your experience at our hotel. The fire alarms going off is definitely not an ideal situation but we are happy that you were still able to enjoy the majority of your stay. I look forward to sharing your feedback with our staff!

2/10 Terrible

Amanda

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Alarms but no fire
There was a group on the same floor as us that stomped & screamed up & down the hall from about 2:30 a.m. until they set off the fire alarm around 4 a.m. The alarm went off for easily over a half an hour so, 4-4:30 a.m. lights flashed & sirens screamed in every room of the hotel. There was no fire just too much partying on the 2nd floor. My family was only there one night as a stop on a much longer adventure & we paid entirely too much for such a terrible experience. Also the breakfast there was worse than most half ass hotel breakfasts. We could've got a better nights rest & better morning boost sleeping in the car & we have a small car.
Stayed 1 night in Oct 2023

10/10 Excellent

Maureen

Stayed 3 nights in Oct 2023
Response from Alexis Signore Assistant General Manager on Nov 15, 2023
Dear Maureen,Thank you so much for telling us about your stay. We are so happy to hear you enjoyed your time with us. We look forward to welcoming you back soon!

10/10 Excellent

Rylea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite place to stay in Lexington. It's in a great location, a safe neighborhood, there's plenty of dining options within walking distance, and it's a very clean hotel.
Stayed 5 nights in Oct 2023
Response from Alexis Signore Assistant General Manager on Oct 20, 2023
Dear Rylea,Thank you so much for taking the time to leave such an awesome review. We are so happy to hear your enjoyed your time with us in Lexington! We look forward to welcoming you back soon!

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 1 night in Sep 2023
Response from Alexis Signore Assistant General Manager on Oct 13, 2023
Dear Timothy,Thank you so much for taking the time to tell us about your stay. We are so happy you enjoyed your time in Lexington. We look forward to welcoming you back soon!

8/10 Good

Steve

Travelled with group
Not an attractive location at all
Stayed 1 night in Oct 2023
Response from Alexis Signore Assistant General Manager on Oct 13, 2023
Dear Steve,We are sorry to hear you did not find our property attractive. We hope you give us another chance to deliver a better experience for you! Thank you again for staying with us.

10/10 Excellent

Eduard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alexis Signore Assistant General Manager on Oct 1, 2023
Dear Eduard,Thank you so much for taking the time to tell us about your stay! We look forward to welcoming you back soon.

10/10 Excellent

Jeremy

Stayed 1 night in Sep 2023
Response from Alexis Signore Assistant General Manager on Oct 1, 2023
Dear Jeremy,Thank you so much for taking the time to tell us about your stay! We look forward to welcoming you back soon.

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very personable and accommodating
Stayed 1 night in Sep 2023
Response from Alexis Signore Assistant General Manager on Sep 29, 2023
Dear Mackenzie,Thank you so much for sharing about your stay with us! I look forward to sharing your review with our team. We hope you choose to stay with us again in the future.

10/10 Excellent

Yinson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Sep 2023
Response from Alexis Signore Assistant General Manager on Sep 27, 2023
Dear Yinson,We are so happy to hear you enjoyed your time with us. It is always encouraging to hear positive feedback and we look forward to welcoming you back soon!

10/10 Excellent

Michael

Stayed 2 nights in Sep 2023
Response from Alexis Signore Assistant General Manager on Nov 15, 2023
Dear Michael,Thank you so much for taking the time to leave such an awesome review. We look forward to welcoming you back soon!

10/10 Excellent

Ann

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Alexis Signore Assistant General Manager on Sep 12, 2023
Dear Ann,Thank you so much for taking the time to tell us about your stay. We are so happy to hear you enjoyed your time with us, as much as we enjoyed having you!

8/10 Good

Stacy

Stayed 1 night in Sep 2023
Response from Alexis Signore Assistant General Manager on Sep 12, 2023
Dear Stacy,Thank you for taking the time to tell us about your stay. I would love to hear more so we are able to learn and improve. Thank you again for staying with us!

10/10 Excellent

Rylea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was very friendly!
Stayed 5 nights in Aug 2023
Response from Alexis Signore Assistant General Manager on Sep 4, 2023
Dear Rylea,Thank you so much for taking the time to tell us about your stay. We are so happy to hear you enjoyed your time with us in Lexington. We look forward to welcoming you back!