“Not Impressed”

After reading so many glowing reviews on Trip Advisor, I had expected at least a decent experience. But the room was old and kind of grimey - I didn't touch the TV remote without wrapping it with a tissue - and the bathroom wasn't heated (and when it's -35 degrees celcius with windchill outside, all the heat from the room was escaping out the vent/fan in the bathroom). The worst part, though, was that my elderly father was trying to reach my by phone (I had left him a message saying I'd arrived safely and would just be in the room for the rest of the night), the front desk put him through to the wrong room multiple times, eventually "checking in" on me and reporting that the room was untouched. My dad almost called the Lethbridge police (apparently they had me in the wrong room in the system, because I was supposed to have had an upgrade). Don't stay here!