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"This was our second visit to Kaya. It won't be our last. The staff were incredible. The location is breathtaking and the access to the 3 Valleys is perfect. Facilities ticked every box. Really nice pool, steam room and sauna. the breakfast filled us up for a long day on the mountains. The evening meals weren't the best value compared to nearby restaurants but were still delicious. This place is an absolute winner. "

"Spacious apartment. Lots of storage space. Slightly small living/dining area/kitchen when compared with the rest of the apartment. Needs good of snow cover to be truly ski in/ski out. With only the pistes covered it was a 5 minute walk. Some nice add-ons - pool table in reception and communal washing machines and dryer. "

"Great place to stay.. we stayed for 4 nights 2 adults and my 13 year old son.. the only things I’d say..!! is it’s pointless having a kitchen in the apartment, if you do not give a few more facilities for people to use.. we did not go for breakfast as we only eat small before hitting the slopes.. it’s obvious that the hotel restricts any cutlery to force people to eat there or eat out., personally I run 5 holiday rentals and would never restrict items from a property.. the place is restricted by the lack of kitchen facilities in the apartment. Providing some basic kitchen amenities could indeed enhance the guest experience and flexibility. just the little things added certainly would give the hotel a much better rating, as guests do need the options..!! We had to use the multi tool cork screw with tiny pen knife. Lucky we’ve survival skills to adapt 👍😎"

"Apartment as described and was clean and comfortable. Well equipped with kitchen utensils and dishwasher. Pool area with sauna and steam was lovely. Ski in and ski out and easy walk to supermarket, bus stop and several restaurants. Overall woul recommend. "

"We booked the room with the expectation to find a 4 stars hotel, both families came with our kids and it was supposed to be our winter holiday, but unfortunately it become a nightmare. Rooms were dirty, walls were damaged, juicy or vomit on the floor, the sofa was badly stained and super dirty, toilet was licking and made a bad noise all night, sheets were dirty, no hair drier, no basic hygiene objects, with stinky hair and with a lot of small hauls, the shower didn' t work because the hot water didn’t work (was unable to shower of course), the window couldn’t be closed during the night and all night the apartment was incredibly cold. The smell in the toilet was bad, we had to use the toilet near the reception in order not to vomit.The curtains were damaged, the heat did not work the whole night, and as a consequence we got cold and felt sick. We have taken pictures for everything we mentioned above and also the manager/ receptionist came and saw the situation and agree. (We also have a video with her saying that we are right.) We are going further with the legal actions, already started with the lawyers, until we will get the money back- at least the paid amount, as the expenses were lots higher because we had to change everything because of this event! So we have initiated an action to get also penalties for the damages you have caused besides the 3.600€ paid. Expedia is as guilty as the hotel management as you promote terrible hotels 2 stars maximum as they are 4 stars. "