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Reviews of El Castillo

3 out of 5
El Castillo
Avda El Castillo, 115, Ponferrada, LEON

Reviews

8.2

Very good

Rating 10 - Excellent. 35 out of 114 reviews" "
Rating 8 - Good. 57 out of 114 reviews" "
Rating 6 - Okay. 16 out of 114 reviews" "
Rating 4 - Poor. 5 out of 114 reviews" "
Rating 2 - Terrible. 1 out of 114 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dianna

Stayed 1 night in Jun 2023

6/10 Okay

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom too small , language barrier, otherwise good
Stayed 1 night in Jun 2023

8/10 Good

Regina

Stayed 1 night in Apr 2023

8/10 Good

Nancy

Stayed 1 night in Sep 2022

8/10 Good

ANDREW

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very nice, but way too hot for me
Nice people, nice room, but air conditioning didn’t work and my room was like an oven. I could not sleep. Breakfast was meagre a coffee, a juice and a croissant but it only cost 4.70 euros. Everything was lovely, just a shame that the roasting room spoilt the stay
Stayed 1 night in May 2022

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
affordable and clean, the hotel is located right by the castle and has easy access to restaurants and bars within walking distance
Stayed 1 night in Dec 2019

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Good location and clean, charming rooms. Right across from the Castillo and close to restaurants and shopping. Customer service was great.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Room comfort
Nice location, but service is an issue
The room I requested, was given to some other person. The person at the front desk was nice, but unable to really solve things. The location was nice, they just have to make sure you get what you paid for! Twin is a twin bed, queen is a queen bed, (2 people). Make sure you call before arriving, you might just have a smoking room if you request a non smoking
Stayed 1 night in Dec 2018

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Comfortable, clean hotel in a perfect location.
Stayed 1 night in Sep 2018
Response from Hotel El Castillo on Nov 13, 2018
Thank you for your opinion

10/10 Excellent

Marce, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location next to the Castle and Camino
Very good premise, with very kind helpful staff and very clean. Wonderful location, it is less than 3 minutes walk to the Castle and the beginning/continuation of the Camino.
Stayed 1 night in Apr 2018
Response from Hotel El Castillo on Jun 28, 2018
Good Morning Marce; thanks for the time spent writing about the hotel. And we hope see you again. regards

10/10 Excellent

ray, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
Incredible service from the reception staff. Clean modern rooms. Great location.
Stayed 1 night in Feb 2018

8/10 Good

E LeBaron, McLean, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value in center of old city
Enjoyed convenience to old city.
Stayed 1 night in May 2017

8/10 Good

mmr, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities
Very central for castle and the old town.
I am happy to say that I do not recognise some of the negative comments that I read about this hotel. We were served by the kindest staff, had a good made to order breakfast with freshly squeezed orange juice, excellent dinners and free parking. The room was adequate, the bathroom very good. My only moan would be that I prefer a duvet over blanket and sheet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate for the price
Great location and friendly staff. Beautiful mountain views. Bed was small and uncomfortable, with one long shared pillow.

8/10 Good

Guillermo, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to take a break while doing The Camino
The hotel is near all the major attractions. Also, plenty of restaurants and bars within walking distance.

8/10 Good

Cheri, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for Camino stay
We were walking the Camino and it was a clean basic but nice place to stay. Everyone was helpful and very friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stop on El Camino
This was our first place we book while walking a section of the El Camino. The place was very clean. Very nice bathrooms. Had a little cafe to have breakfast before heading out in the morning. Would recommend.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to castle

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If your visiting the town, you wont need much more
Lovely hotel, in a really nice town, and a good location within walking distance of lots of restaurants. Would stay there again.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Hotel beside the castle
Close to the castle.... actually it's right next door to the castle. Not far from downtown.

8/10 Good

cesar

Stayed 1 night in Feb 2024

8/10 Good

ENZO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Juan Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es la segunda vez y pensamos volver
Stayed 1 night in Nov 2023

8/10 Good

Miguel angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

miguel angel

Stayed 1 night in Jun 2022

6/10 Okay

Nino e Cinzia

Travelled with family
Nulla
Stayed 1 night in Jun 2022

8/10 Good

JAVIER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia
Buena.
Stayed 2 nights in Apr 2022

2/10 Terrible

Raquel

Stayed 1 night in Feb 2022

8/10 Good

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

ESTHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

José María

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Máxima puntuación, muy recomendable.
Sin duda la máxima nota. La ubicación es fantástica, muy cerca del casco histórico, con muchas opciones de restauración y con sitio para aparcar. El personal es muy amable, atento y profesional. Todo muy limpio y renovado. La cama era muy cómoda. El servicio de restaurante/cafetería tiene muchas opciones con una excelente relación calidad/precio. El desayuno continental es fantástico, con zumo de naranja natural y pan tipo tradicional.
Stayed 1 night in Oct 2021

8/10 Good

Mª Carmen

Liked: Cleanliness, staff & service
Mejoras
Creo que la decoración de la habitación se podría mejorar.
Stayed 1 night in Oct 2021

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectamente ubicado
Un lugar sencillo y con excelente ubicación, no ocupas más realmente, la ciudad es preciosa asi que lo único que ocupas es llegar y dormir.
Stayed 1 night in Sep 2021

6/10 Okay

QUINTINA

Business traveller
Liked: Cleanliness
La mayoría de los alojamientos de este tipo Tienen una botella de agua que se agradece al llegar
Stayed 1 night in Sep 2021

6/10 Okay

HILARIO

Business traveller
Sin papel higiénico y la atención en cafetería deja mucho que desear
Stayed 1 night in Sep 2021

4/10 Poor

Patxi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel corrector con mal restaurante
Hotel corrector però restaurante malo
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, justo al lado del castillo
Stayed 1 night in Aug 2021

8/10 Good

Inés

Liked: Cleanliness, staff & service, room comfort
Bien calidad precio
Muy bien situado y muy correcto para el precio
Stayed 1 night in Aug 2021

8/10 Good

angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación estaba limpia, grande, agradable y cerca del centro. El aparcamiento de encuentra dando una vueltecita por la zona.
Stayed 1 night in Aug 2021

8/10 Good

marivi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena
Stayed 1 night in May 2021

8/10 Good

Natividad Begoña

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

merce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Rosa, Asturias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio de limpieza muy bueno. Buena ubicacion, cercano al casco antiguo
Stayed 1 night in Nov 2019

10/10 Excellent

Clementino

Stayed 1 night in Oct 2019