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Reviews of Doubletree by Hilton Hotel Leominster

4 out of 5
Doubletree by Hilton Hotel Leominster
99 Erdman Way, Leominster, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Cornelia

Travelled with partner
Disliked: Amenities
Bloody and dirty
Stayed 2 nights in Apr 2024

10/10 Excellent

Rosali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I like everything except the pool floors and walls need maintenance because has cracks that hurts swimmers feet’s.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rachelle Moniz

Liked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Barbara

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jeane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again..very cozy!
Stayed 1 night in Apr 2024
Response from Nick on Apr 13, 2024
Thank you for the positive feedback! We are happy to hear that you enjoyed your stay.

8/10 Good

IL

Liked: Cleanliness, amenities, property conditions & facilities
Easy access to major highways and most of New England. However, surrounding towns seem economically depressed. The local roads are convoluted, crowded, and potholes everywhere.
Stayed 2 nights in Apr 2024
Response from Nick on Apr 13, 2024
Thank you for the feedback! We are happy to know that the hotel itself provided a pleasant experience for you.

4/10 Poor

Mingjie

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The facility shows its age. No complimentary breakfast.
Stayed 2 nights in Apr 2024
Response from Nick on Apr 13, 2024
Thank you for your feedback. We are in the process of refreshing the property to make the overall experience a more enjoyable one for our guests. In regards to breakfast offerings, unfortunately DoubleTree is not one of the Hilton Brands that offers a complimentary breakfast, however we appreciate your feedback.

4/10 Poor

Christine

Disliked: Cleanliness, property conditions & facilities
I asked for connecting rooms and my door was broken. I had a leak in my bathroom in tue shower. The complimentary waters were open and drank from they were half full.
Stayed 2 nights in Mar 2024
Response from Guest Service Team on Apr 1, 2024
Christine, thank you for taking the time to provide your feedback. These are highly unusual comments so please know we are investigating them thoroughly and will address. Please be sure to always report your concerns during your stay so we can rectify them for you immediately.

10/10 Excellent

Alphonso E

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Team on Apr 1, 2024
Alphonso, thank you for your 5 Star rating! We hope to have the pleasure of serving you again!

10/10 Excellent

cindy, braintree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room .. great waitress. Pool was nice. Front desk was great
Stayed 1 night in Mar 2024
Response from Guest Service Team on Apr 1, 2024
Thank you, Cindy, for your very nice comments about our hotel and most importantly, our team members! We appreciate the 5 Star rating - and hope we will have the pleasure of serving you again!

6/10 Okay

Meghan, Jay

Travelled with family
Liked: Cleanliness, property conditions & facilities
We asked for a roll out bed as advertised that it would cost an extra $10 per bed/person and we were told there was none. We had to sign up for pool time and our room keys were not able to open the doors, the staff had to let you in. When we asked for towels to be brought to our room they didnt show up and the same happened when we asked for blankets. The bar is great, staff overall are friendly although too busy to help and the hotel is clean. The elevators are a nightmore though! You wait 3-5 mins at a time to get on.
Stayed 2 nights in Mar 2024
Response from Guest Service Team on Mar 18, 2024
Meghan, thank you for providing your feedback. Our rollaway beds were committed for the weekend. As you know we had a very busy hotel this weekend with a lot of activity throughout that caused some delay with elevators and other services. We appreciate your patience and you recognizing the friendliness and efforts of our staff. We hope to have the pleasure of serving you again.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Warm cookies
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 18, 2024
Darrell, thank you for the 5-Star review! We are happy that you enjoyed your stay and hope you will be back soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean. Service is nice
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 12, 2024
Kim, thank you for your 5 Star rating and the compliments about our cleanliness and service. We are committed to quality and are so happy to know we met your expectations. Hope to see you again soon!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 12, 2024
Tracy, thank you for the 5-Star rating! Hope to see you again soon!

4/10 Poor

Tim

Travelled with family
Liked: Staff & service
Price couldnt pay in cash. Got put in a handicap room which i personally think should of been saved for such a person. Light in the pool falling out
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Leominster on Mar 8, 2024
Thank you for taking the time to share feedback on your recent stay. While we do accept cash payment at check out, our hotel policy requires a valid credit or debit card be provided at check in. In regards to the handicap accessible room, when we receive a reservation for one of those room types we always reserve the room as indicated in the reservation. I apologize if you were looking for a standard room instead of one of our handicap accessible ones. Thank you for bringing the light in the pool to our attention, we will be sure to have our maintenance team take a look at that and make any repairs needed.

8/10 Good

Brian, Concord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for a weekend-long tournament at Game On in Fitchburg. The property itself was very nice, as was the staff that we dealt with at check in and check out. The bed was ridiculously comfortable but the bathroom was on the smaller side, water pressure was awful and the water temp was lukewarm at best. Very thin walls and door - could hear everyone walking past our room (they were not quiet). We will stay here again if we are in the area.
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 4, 2024
Brian, thank you for the favorable rating and nice comments about our staff and hotel. Glad to know you will return when you are back in the area!

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Feb 2024
Response from Guest Service Team on Mar 4, 2024
Marisa, thank you for your 5 Star rating! We hope to welcome you back again!

2/10 Terrible

Wanda, Bradley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you pay it was not worth it. The beds are so uncomfortable and the pool was nasty.
Stayed 2 nights in Feb 2024
Response from Guest Service Team on Mar 4, 2024
Wanda, thank you for staying with us and providing your feedback. Our pool did see a lot of activity during your stay during school vacation week, and although the chemical readings were normal, we did opt to close it for a couple of hours to thoroughly clean it to get it back to sparkling! We hope you will stay with us again!

8/10 Good

Nehemie

Travelled with family
Liked: Amenities
My family and I stayed here just for a weekend getaway. The staff was nice and everything was well organized. The only thing we noticed was that upon arrival in our room, the bed sheets didn't look too clean. We noticed small stains on them. Also the next day, we didn't receive any housekeeping service. They said rhey would come back but they didn't. We went out and when came back, the room was still undone. Overall we had a good stay and we also got free warm tasty cookies. The kids really love them!
Stayed 2 nights in Feb 2024
Response from Guest Service Team on Mar 4, 2024
Nehemie, thank you for staying with us for your weekend getaway last month. Our linen is professionally cleaned and pressed so we reported this to our service. Thank you for letting us know. We offer Hilton's "Quick Stay" housekeeping service daily with full clean every fourth day, however we can provide a full clean daily if requested at the desk. We hope you'll return - warm cookies are waiting for you and the kids!

6/10 Okay

Rosali

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was good, except the pool. The pool walls at the Doubletree Hilton Leomister needs to get fix. It is very unsafe. The wall pool has a rough pool plaster that cause me big scratches on one of my foot when I was swimming. In a normal pool it will only cause a little bruise but not scratches to the skin that cause a little bit of bleeding. I was not the only one hurt. I saw blood from a 10 year old girl foot that also got a big scratch from the pool walls and pool floor. The pool needs maintenance in the pool plaster.
Stayed 2 nights in Feb 2024
Response from Guest Service Team on Mar 4, 2024
Rosali, thank you for letting us know of your experience in our pool. We certainly apologize and have directed our maintenance department to investigate as we have not had this reported in the past. We do hope you will return and give us the pleasure of hosting you again.

8/10 Good

debbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Guest Service Team on Mar 4, 2024
Debbie, thank you for staying with us last month and for the positive rating! We hope you will return!

10/10 Excellent

Aurelio

Stayed 1 night in Feb 2024
Response from Guest Service Team on Mar 24, 2024
Thank you for your 5 Star rating! We hope to have the pleasure of serving you again!

10/10 Excellent

Edwin

Stayed 1 night in Feb 2024
Response from Guest Service Team on Mar 24, 2024
Thank you for your 5 Star rating! We hope to have the pleasure of serving you again!

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet, fun stay!
Stayed 1 night in Jan 2024
Response from Guest Service Team on Mar 4, 2024
Stephen, so glad to hear you had such a great stay - thank you for the 5 Star rating! Hope to see you again!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jan 2024
Response from Guest Service Team on Mar 4, 2024
Jamie, thank you for the 5 Star rating! We hope to have the pleasure of hosting you again.

8/10 Good

Christina

Stayed 1 night in Jan 2024
Response from Guest Service Team on Mar 24, 2024
Thank you for such a nice rating! We hope you will return soon!

8/10 Good

Karen

Travelled with family
Good
Room was clean and comfortable. The fact that you dont get free wifi is ridiculous. I have never heard of charging for wifi in a hotel.
Stayed 1 night in Jan 2024
Response from Front desk Staff on Feb 20, 2024
Karen, We are glad to hear you enjoyed your room. For any future stays, please keep in mind wifi is free for guests. You may have unintentionally selected the premium wifi, which does carry an additional charge. We would happy to help next time you stay with us. Again, that you for your feedback.

8/10 Good

Emmanuel

Stayed 3 nights in Jan 2024
Response from Guest Service Team on Mar 4, 2024
Emmanuel, thank you for staying with us last month and for the positive rating! We hope to serve you again in the future!

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Service Team on Mar 4, 2024
Donna, thank you for the "Perfect 10" rating! We hope you will return and give us the pleasure of welcoming you back.

8/10 Good

Noella

Travelled with family
Liked: Cleanliness, staff & service, amenities
The windows are in need of replacing
Stayed 2 nights in Jan 2024
Response from Guest Service Team on Mar 4, 2024
Noella, thank you for your January stay and positive rating! We hope to have the pleasure of hosting you again.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice stay would definitely stay again, We arrived late then went skiing and left early great hotel, Nice staff, just one thing our chair in the room had some bad stains on it. Thank you
Stayed 1 night in Jan 2024
Response from Guest Service Team on Mar 4, 2024
Robert, thank you for staying with us while you were in the area for your ski getaway! We appreciate the nice rating and for your constructive feedback. Ski season isn't over - so hope to see you again!

6/10 Okay

william

Stayed 2 nights in Jan 2024
Response from Guest Service Team on Mar 4, 2024
William, thank you for selecting our hotel for your stay in January. We hope to have the pleasure of serving you again, and if there is anything we can do to make your future stay better, please let us know.

8/10 Good

Darrell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Team on Mar 4, 2024
Darrell, thank you for your recent stay and the nice rating. We hope to host you again!

6/10 Okay

Fan, Dallas

Stayed 3 nights in Dec 2023

10/10 Excellent

Adolphe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Front desk Staff on Feb 20, 2024
Thank you for your feedback. We are glad you enjoyed your stay!

4/10 Poor

Ashley

Travelled with family and small children
Disliked: Cleanliness
There was a used bar of soap in the shower. The rugs had crumbs/food debri on them.
Stayed 2 nights in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in and the warm welcome cookie was delicious and a nice touch!
Stayed 2 nights in Dec 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cookies and a great breakfast
Stayed 1 night in Nov 2023
Response from Guest Service Team on Nov 29, 2023
Linda - glad you enjoyed your stay - thank you for the 5 Star rating. Hope you'll be back!

8/10 Good

angelika

Stayed 1 night in Nov 2023
Response from Guest Service Team on Nov 29, 2023
Thank you for your review and nice rating! We hope you will be back!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Leominster on Nov 24, 2023
Glad to see that you enjoyed your stay!

8/10 Good

eduardo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Housekeeping can improve
Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton Leominster on Nov 24, 2023
Thank you for the feedback, we are always looking for ways to ensure guests have an exceptional stay!

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied overall-the only complaint was no bars/liquid soap (lotion, shampoo and conditioner supplied) in the rooms.
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Leominster on Nov 24, 2023
Thank you for the positive review! We sincerely apologize that your room did not have all of the amenities that it should have.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday StayCation!
My partner and our 13 year old stayed at Doubletree by Hilton Hotel Leominster and loved all parts of our stay from the smooth check-in with a warm cookie to the clearly articulated norms for the pool and breakfast. It was my kiddo's first ever hotel stay and he rated it a "10 out of 10!" Thanks for the wonderful breakfast, the high quality service and all of the joy your attention to quality customer service brought to our stay!
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Leominster on Nov 24, 2023
Thank you for the positive review! We are so happy to know that your visit was an exceptionally positive one!

4/10 Poor

Diana

Stayed 1 night in Nov 2023

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The snacks store in lobby & on-site restaurant were good - enjoyed hbo & wifi - also 'walk in' shower was very convenient .... In the morning we were disturbed by the housekeeper who was going down the hall banging on doors & loudly yelling out 'housekeeping'. we had not requested service-& being woken up was very annoying!
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Leominster on Nov 24, 2023
Thank you for the review! We are always looking for ways to improve our guests experience and your comments will help us do so.

10/10 Excellent

Paula

Travelled with family
Liked: Amenities, property conditions & facilities
The staff was outstanding. Super professional, ready and willing to help going above and beyond. Made it such a pleasure to be there.
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Leominster on Nov 24, 2023
Glad to see that you enjoyed your stay!

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and close to our event
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Leominster on Nov 24, 2023
Glad to see that you enjoyed your stay!

10/10 Excellent

Adam

Travelled with family
Property and room were very clean and pleasant. All staff were friendly and helpful and the breakfast buffet was delicious. Highly recommend staying here!
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Leominster on Nov 24, 2023
Glad to see that you enjoyed your stay!

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Leominster on Nov 24, 2023
Glad to see that you enjoyed your stay!