Bar (on property)

Reviews of Hôtel Le Jardin

Hôtel Le Jardin
29 place de la République, Lens, Pas-de-Calais

Reviews

6.0
Rating 10 - Excellent. 11 out of 100 reviews" "
Rating 8 - Good. 21 out of 100 reviews" "
Rating 6 - Okay. 33 out of 100 reviews" "
Rating 4 - Poor. 23 out of 100 reviews" "
Rating 2 - Terrible. 12 out of 100 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Only £40 so shouldn't expect any better, although sometimes you do get decent places but this was terrible. Wouldn't ever stay here again. No facilities and the bathroom was the tiniest I've ever seen.
Stayed 1 night in Jun 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WWI battlefield and cemetery trip
We needed a hotel that was situated in northern France with easy connections to the various points of interest relating to WWI during the day and to good bars and restaurants in the evening. This hotel did both of these and was economically price with single rooms. The staff were very good and very helpful. Furthermore there was ample local free car parking.
Stayed 5 nights in Oct 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2018

6/10 Okay

Lise

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for a quick overnight.
Room was very tidy. Walls were very thin. Could hear everything.
Stayed 1 night in Oct 2018

4/10 Poor

David

Avoid
Not a nice place to stay
Stayed 1 night in Aug 2018

8/10 Good

Stephane

Liked: Cleanliness, room comfort
If good value, then stay, skip breakfast
Good hotel for the money. Owners are at reception to look after you. We had bikes and they accommodated storing them inside. Overall a good experience. Breakfast was expensive as there were only few baguettes and don't expect a plate. The coffee however is exceptional!
Stayed 1 night in Aug 2018

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcoming venue for an overnight stay
The hotel location is just outside the area that would be considered the town centre, but the station and every other amenity that you would want in the centre of Lens are within 5-10 minutes walk, with the football stadium and the Louvre just a couple of minutes away. The lady on reception was very friendly and welcoming and the rooms, whilst basic, were clean and perfectly adequate for our all-male group who were visiting overnight for football and nightlife. The price was also fair when compared to the price per head on offer at other nearby hotels.

6/10 Okay

PAUL

Disliked: Staff & service
Lens for convenience
Very basic hotel. Big rooms, with no frills. Short walk to restaurants and bars.

6/10 Okay

Janet

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Would stay elsewhere next time
Staff were very friendly and helpful, generously assisting my disabled husband. Access to our disabled room was step-free, and the bedroom and wet room were spacious. However, the bedside shelves were poorly built and both fell to the floor in use; the two bedside lamps didn't work properly, and had only one bulb between them. We ate dinner at the hotel rather than search out a restaurant, as we were tired, but the meal was mediocre at best. The wet room was well designed apart from the drainage - the tiled floor sloped incorrectly so that the shower water headed for the corner where the toilet was. My husband showered after we arrived, so we had to step into water to use the loo each time, not very pleasant.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel
Lovely family hotel in the centre of Lens. Clean and ideal for use as a base while exploring locally. It is right near the town centre too. Lots of good restaurants nearby.
Stayed 2 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would sleep in a park rather than go back
Obviously a budget-quality hotel choice, and I knew that when I booked. However, it is best suited to prospective guests who are both deaf and have no sense of smell. It was insanely loud, with no soundproofing whatsoever between the rooms, the bar downstairs, and the hallways - and when I complained, I was told "It is impossible that you heard noise from your room" (on the floor above the bar). Plumbing is best described as perilously fragile. Toilet was not connected when I arrived, and also was not bolted to the floor, so it tipped to the right by an alarming degree every time I needed to use it. Requests to fix it were met with shrugs. Mold abounded, things were in desperate need of a deep cleaning, and the room was not made up on the second day of my stay. Pretty much the only good thing I can say about the place is that it didn't have bedbugs...however, the unscreened room windows were left wide open (by the staff), presumably to mitigate the smell of the mold, so there were other bugs to deal with. I have literally never had a less comfortable stay anywhere I have ever travelled to.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Residential and business area
Good 2 night stay. Breakfast must be ordered the night before. No elevator. Room was large and spotless. On-street parking.

6/10 Okay

Geoff, Waterdown, ON

Disliked: Cleanliness, property conditions & facilities
OK but just barely.
We booked for two nights to attend Vimy 100 ceremony. There was very little available in Lens so we booked Hotel le Jardin. It's generally showing a lot of wear and tear. There was no soap in the room and we had to go to the desk to request toilet tissue. No room cleaning service after first night. Had to make our own bed. On the whole, the family that runs it are nice enough but need to do a better job of running a hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very clean, good service. Whole hotel is just older. Cheap stay, may look sketchy at first but owner is super nice and welcoming. English is not the best, so practice up on your French.

6/10 Okay

Sharon, Cumbria

Disliked: Staff & service
Le Jardin Lens
Yes the hotel was clean staff welcoming and helpful on arrival. Just a lot of noise from the hotel bar at night, and not just the guests the staff. It was alright for a Two Star rated hotel. Okay for a one night stop over unfortunately we were there for three nights!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Close to centre of town
OK , Hotel for a 2 star , no extra perks . Internet is intermittent . Hotel staff has limited English , Main floor is a Bar which is noisey until late in evening . Breakfast is expensive for only bread , juice & tea . Room was clean & non-smoking , hotel is 5 min. walk to Train station & downtown .

8/10 Good

Andrew, Bexhill

Liked: Cleanliness, staff & service, room comfort
Good weekend break
This was a good value, family run hotel with a small restaurant. We received a very warm welcome and the atmosphere in the bar/restaurant was lively and full of locals. It is not luxurious, but good value for a stop over or a weekend stay. The LensLouvre is a fabulous museum and the cemeteries, war memorials etc are very moving and well worth a visit.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Decent Hotel Close to all Transportation Options
This hotel is very clean with the rooms being cleaned every day. Housekeeping was excellent. They are not and nor do they claim to be a luxury hotel. It is a 2 star. Like I said, you have a very clean room with great housekeeping, but it is a very basic room. Those expecting décor and grandeur will be very disappointed. I had problems with the wifi that were resolved quite quickly by management. However, the signal was never very strong. Be aware that there is no staff at the front desk between 10pm and 7am with the doors being locked both inside and out during those times. I had to check myself out through a fire door as I had to leave before 7am. I would definitely stay there again.

10/10 Excellent

Richard, Berkeley

Liked: Cleanliness, staff & service, room comfort
What a welcome!
After a terrible cross-channel journey to receive such a warm welcome was fantastic. Staff were incredibly friendly and their broken English was much better than our broken French!A basic room, but had everything needed and the beer was the sweetest ever tasted!

4/10 Poor

Ken, Calgary, Alberta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Looks better in pictures.
The staff were very friendly and looking forward to us staying there. Unfortunately the rooms were not very clean as well as the bathrooms. The pictures on the website looked to be better than some of the rooms but I did not see all.

10/10 Excellent

touristjaponais, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to station and town centre
I stayed there for one night. It was a clean and nice small hotel close to Lens train station. It's on place de la République, which is basically a large carpark, but was quiet when I visited. The staff were friendly and informative. It was a good base to visit Musée du Louvre-Lens. There is a shuttle bus from the station to the museum, but it's not far to walk and I can confirm that the route is pleasant and way-finding is easy with enough signage.

6/10 Okay

david

6/10 Okay

Myriame

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Mitigé
Accueil décevant à l'arrivée ainsi que l'environnement: l'établissement est accessible toute la nuit sans code d'entrée et le verrou de la chambre était creux (on pouvait donc voir dans la chambre à partir de l'extérieur du couloir...). Les parois des murs sont fines: on peut entendre les conversations des voisins de chambre et leur programme de télévision. La chambre était propre et bien équipée. L'accueil du petit déjeuner était charmant! Une nuit suffit, à défaut de trouver un hébergement un peu plus sécurisé...
Stayed 1 night in Jul 2019

4/10 Poor

Virginie

Disliked: Cleanliness, room comfort
Site pas très pratique Réserve une chambre pour 3 et ont nous a mis un seule lit pour 3 !!!! Chercher l’err
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Correct pour un week-end travail ou festival
Réceptionniste et femme de ménage sympas. Il y a un effort de rafraichissement dans cet hôtel qui doit être assez vieux mais il y a encore du travail. Par exemple le mitigeur de la douche menaçait de se faire la malle. La chambre est difficile à rafraîchir l'été. L'environnement n'est pas top. Personnellement cela ne m'a pas trop dérangé étant donné que j'étais festivalière et donc dehors l'écrasante majorité du temps. Mais pour d'autres types de séjours cela peut-être gênant.
Stayed 2 nights in Jul 2019

2/10 Terrible

stephane

Disliked: Staff & service, property conditions & facilities, room comfort
Dans la salle de bain, le lavabo n'est qu'un simple lave main de W.C !!!! T.V : Même pas toutes les chaines de la TNT
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Lombard

Liked: Cleanliness
Disliked: Room comfort
Peux mieux faire
Chambre réservée pour 3 sur internet prévue pour 2 à notre arrivée Problème de communication avec les intermédiaires Il a fallu insister lourdement pour avoir ce qui a été payé Pas de chauffage pas de couvertures nous avons eu froid
Stayed 2 nights in May 2019

10/10 Excellent

Jalal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super séjour
Très bon accueil Chambre grande
Stayed 1 night in Apr 2019

10/10 Excellent

Bailhache

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

aurélien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Endroit quelque peu glauque. Patronne sympathique mais pas tres a cheval sur la propreté. Assez bruyant puisque situe en centre ville mais il manquait quand meme des volets aux fenetres
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable et bien situé en ville. Calme et bon accueil
Stayed 1 night in Jan 2019

6/10 Okay

Alexandre

Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel médiocre pas d’eau chaude et de chauffage et coupure d électricité et personnel pas agréable du tout
Stayed 1 night in Jan 2019

6/10 Okay

Jessica

Disliked: Staff & service
Stayed 1 night in Jan 2019

2/10 Terrible

Anne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HONTEUX
hôtel désastreux
Stayed 4 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
J’ai fait ma réservation sur l’application pour le jour même. Nous avons été très mal reçue lors de notre arrivée en nous disant qu’elle n’avait rien reçu d’Hôtel.com et que son hôtel était complet. Qu’il fallait que je réclame à Hotels.com et nous a mis dehors.
Stayed 1 night in Dec 2018

8/10 Good

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

2/10 Terrible

pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Dorothee

Passable pour une nuit
La devanture de l’hotel Fait un peu peur de prime abord mais quand on rentre l’hotel est propre et l’accueil chaleureux! La chambre était propre et assez moderne . La vue est moche mais bon nous y sommes allés juste pour dormir . Salle de bain concise mais fonctionnel mais robinetterie très entartré donc difficile d’utilisation. Juste pour une nuit c’est bien mais pour plusieurs jours c’est un peu juste quand même .
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2018

8/10 Good

virginie

Endroit très calme chambre et salle de bain spacieuse
Stayed 1 night in Sep 2018

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A éviter
Rien de bien dans cette hôtel qui tombe en ruine tout est à refaire le personnel est mal organisé ( on m’a demandé de payer 2 fois la même chambre...)
Stayed 3 nights in Aug 2018

6/10 Okay

Reiner

Günstig für Zwischenübernachtung.
Sehr einfaches und günstiges Hotel, ok für Durchreise. Sauber (Bett, Zimmer, Dusche), wenn auch etwas muffiger Geruch.
Stayed 1 night in Aug 2018

6/10 Okay

Esther

Disliked: Staff & service
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

mamie

Disliked: Property conditions & facilities, room comfort
Pas apprécié la tapisserie des murs avec des têtes de mort !!!!! Une seule série de serviettes de toilette pour une chambre double.... Pas de lampe de chevet. ( prise défectueuse) Pas de petit déjeuner, il faut prévenir la veille au soir !!!!!
Stayed 1 night in Apr 2018