Pegasus Business Park, Castle Donington, Derby, England
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Easy check in by a competent staff member who answered all my questions. He was very helpful.
Warren
Stayed 1 night in Mar 2024
Response from HOM on Mar 4, 2024
Wow, 5-stars! Thanks so much, Warren. The team will be happy to see they made a good impression. We hope to welcome you back and All the best, David - Hotel Operations Manager.
We stayed overnight before flying to Tenerife at 6am. Reception staff very helpful. Gave us coffee while we waited for the bus.
Janet
Stayed 1 night in Dec 2023
Response from HOM on Dec 19, 2023
Thanks for the 10/10 rating, Janet. Knowing you had a great stay brings a smile to our faces! Safe travels and All the best, David - Hotel Operations Manager.
6/10 Okay
Bruce
Dec 10, 2023
Liked: Cleanliness, staff & service
I am a Holiday Inn fan but I was disappointed by how this hotel is starting to look shabby and there was a distinct smell of drains in the room ( I pointed this out to the staff who were very apologetic)
Bruce
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Cheerful greeting staff, helpful. Asked for downstairs room. One was provided. Clean room, lovely toiletries. Bit early for breakfast, but a slice of toast and cereal did the job. Thank you.
Dennis
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 3, 2023
Thanks for the perfect rating, Dennis!All the best, David -
10/10 Excellent
Christopher
Oct 1, 2023
Christopher
Stayed 1 night in Jun 2023
Response from Hotel Operations Manager on Oct 3, 2023
Thanks for the kind review, Christopher!See you soon.All the best, David -
Hotel staff were pleasant and location was very good. The lift was very noisy during the night and breakfast was the worst I’ve ever had in a hotel. It really was awful! Having said that the hotel served our needs.
Verified traveller
Stayed 1 night in Sep 2023
Response from HOM on Sep 26, 2023
Hi, thanks for taking the time to leave a review. We're glad to hear you enjoyed our location and found the staff pleasant. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. All the best, David - Hotel Operations Manager.
8/10 Good
Debra
Travelled with family
Sep 23, 2023
Liked: Cleanliness, staff & service
All the staff were extremely helpful and informative and always willing to go a little extra
Thank you to all who helped
Debra
Stayed 4 nights in Sep 2023
Response from HOM on Sep 26, 2023
Debra, thanks for your review of our hotel. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We highly appreciate the amazing rating and safe travels. All the best, David - Hotel Operations Manager.
6/10 Okay
Verified traveller
Travelled with family
Sep 23, 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed very hard and uncomfortable
Verified traveller
Stayed 1 night in Sep 2023
Response from HOM on Sep 26, 2023
Hi, thanks for your feedback. Please feel free to reach out to us by messaging with any further comments, concerns, or suggestions you’d like to share. We would love to hear your feedback. All the best, David - Hotel Operations Manager.
Wow, 5-stars! Thanks so much, helen. We hope to see you again and All the best, David - Hotel Operations Manager.
10/10 Excellent
Mark
Sep 10, 2023
Mark
Stayed 2 nights in Sep 2023
Response from HOM on Sep 12, 2023
Mark, thanks for the amazing rating. We highly appreciate the perfect score and hope to see you again. All the best, David - Hotel Operations Manager.
10/10 Excellent
Wayne
Sep 10, 2023
Wayne
Stayed 1 night in Sep 2023
Response from HOM on Sep 11, 2023
Wayne, thanks for the amazing rating. We appreciate the perfect score and hope to see you soon. All the best, David - Hotel Operations Manager.
10/10 Excellent
Helena
Sep 9, 2023
Helena
Stayed 1 night in Sep 2023
Response from HOM on Sep 11, 2023
Helena, thanks for your review of our hotel. Thanks for the perfect rating and safe travels. All the best, David - Hotel Operations Manager.
10/10 Excellent
Andrew
Sep 5, 2023
Andrew
Stayed 3 nights in Aug 2023
Response from HOM on Sep 7, 2023
Andrew, thanks for your feedback. We highly appreciate the the perfect rating and we hope to see you soon. All the best, David - Hotel Operations Manager.
Robert Jackson, thanks for your feedback. Please drop us a message so we can know were we went wrong. All the best, Hotel Operations Manager.
10/10 Excellent
Koray
Aug 10, 2023
Koray
Stayed 1 night in Aug 2023
Response from HOM on Aug 31, 2023
Wow, 5-stars! Thanks so much, Koray. We hope to see you again and All the best, David - Hotel Operations Manager.
6/10 Okay
Piotr
Travelled with family
Aug 7, 2023
Liked: Cleanliness, room comfort
Ok for one night stay.
Stoppever stay. ok for one night nothing special. Clean room on the small side. Restaurant and bar service I woudl say poor. Mouldy croissants at breakfast...
Piotr
Stayed 1 night in Aug 2023
Response from HOM on Aug 8, 2023
Piotr, thanks for your review of our hotel.Please drop us a PM so we can discuss.Safe travels and All the best, Victoria - Hotel Operations Manager.
Our 2nd stay here to see family in the area. Clean and comfortable, good choice for breakfast.
Verified traveller
Stayed 2 nights in Aug 2023
Response from HOM on Aug 8, 2023
Hi, thanks for reviewing your recent stay. We're chuffed your trip was worth shouting about.Safe travels and All the best, Victoria - Hotel Operations Manager.
Alison, thanks for your review of our hotel.We appreciate you bringing your feedback to our attention.We hope to welcome you back and All the best, Victoria - Hotel Operations Manager.
Only issue i had paying extra tem pounds for parking , this wSnot stated when booking.
Stayed in disabled room, great, comfy,clean
Joanne
Stayed 1 night in Jul 2023
Response from HOM on Jul 10, 2023
Joanne, thanks for your review of our hotel.We're chuffed your trip was worth shouting about.We appreciate you bringing your feedback to our attention.All the best, Victoria - Hotel Operations Manager.
Decent hotel ,staff were helpful regarding transport links and local area .10 min walk from the airport ,breakfast included for every guest which is a big plus ,reasonably clean ,only down side Hotel is cashless which is annoying
Adrian
Stayed 2 nights in Jun 2023
Response from Hotel Operations Manager on Jul 4, 2023
Thanks for your amazing rating, Adrian!We consider customer satisfaction a top priority so we're happy to read your review confirms this. We hope to see you again soon!All the best, Victoria -
From the moment we walked into the hotel we were greeted but amazing and friendly staff. Our room was everything we hoped it would be and more. There wasnt anything about our experience that was negative and we would definitely stay again.
Victoria
Stayed 5 nights in Jun 2023
Response from HOM on Jun 14, 2023
Victoria, thanks for your review of our hotel.Thanks for the perfect rating and we hope to welcome you back soon. All the best, Victoria - Hotel Operations Manager.
2/10 Terrible
Shaun
May 27, 2023
Shaun
Stayed 2 nights in May 2023
Response from HOM on May 29, 2023
Shaun, thanks for your review of our hotel.Please drop us a PM so we can discuss this further.All the best, Victoria - Hotel Operations Manager.
10/10 Excellent
Brendan
May 14, 2023
Brendan
Stayed 1 night in May 2023
Response from Hotel Manager on May 16, 2023
Wow, 10/10! Thanks so much, Brendan.All the best, Victoria - Hotel Operations Manager
Great hotel in a great location for my needs
Friendly staff
Good service 5☀️☀️☀️☀️☀️
Michael
Stayed 1 night in Apr 2023
Response from HOM on May 4, 2023
Michael, thanks for your review of our hotel!Thanks for the perfect rating and we hope to see you soon. All the best, Victoria - Hotel Operations Manager.
4/10 Poor
Stephen
May 2, 2023
Stephen
Stayed 2 nights in Apr 2023
Response from HOM on May 4, 2023
Stephen, thanks for your review of our hotel.Sorry to see your experience didn't live up to expectation.All the best, Victoria - Hotel Operations Manager.
If you're planning to stay here, do not eat in the restaurant. We ordered pizzas which turned up stodgy and undercooked. Other people were sending food back uncooked in the middle. The staff were doing their best but there clearly weren't enough of them and they didn’t appear trained. The rooms are clean and comfortable.
Paul
Stayed 1 night in Apr 2023
Response from HOM on May 2, 2023
Paul, thanks for taking the time to leave a review.We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you.Please drop us a PM so we can discus this further.
4/10 Poor
James
Travelled with group
Apr 30, 2023
Liked: Cleanliness
Disliked: Staff & service
Donnington race weekend
Great place to sleep. Bed comfy, room clean. Do not eat here, it is awful. Send out for pizza or just eat.
James
Stayed 1 night in Apr 2023
Response from HOM on May 2, 2023
James, thanks for your feedback. A comfortable bed is the main ingredient for a good night's sleep so glad to see you enjoyed it!We're sorry the food didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.All the best, Victoria - Hotel Operations Manager.
Cheerful helpful staff. Clean room. Great location for airport
Pauleen
Stayed 1 night in Apr 2023
Response from HOM on Apr 24, 2023
Pauleen, thanks for taking the time to leave a review.Our team works hard to ensure guests are looked after. We're pleased to hear you felt at home during your stay. Safe travels and All the best, Victoria - Hotel Operations Manager.
Room not large, but certainly clean, quiet and comfortable. Only problem was breakfast - total chaos with food and crockery running out and not being replenished. A big crush when items did then appear!
Robert
Stayed 2 nights in Apr 2023
Response from HOM on Apr 18, 2023
Robert, thanks for your feedback. Making sure you have a clean and comfortable room is our Housekeeping teams' top priority. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better.We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better.All the best, Victoria - Hotel Operations Manager.
6/10 Okay
Shannen
Travelled with family
Apr 9, 2023
Liked: Cleanliness, staff & service, room comfort
Nice stay
Air con broke in the night and had water pouring out of it. But apart from that we had a great stay
Shannen
Stayed 1 night in Apr 2023
Response from HOM on Apr 11, 2023
Shannen, thanks for your review of our hotel.We're sorry to hear about the air con issue. If you already alerted the team during your stay, the maintenance team will have it under control so thanks for bringing it to our attention. All the best, Victoria - Hotel Operations Manager.