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Reviews of Holiday Inn Express East Midlands Airport, an IHG Hotel

3 out of 5
Holiday Inn Express East Midlands Airport, an IHG Hotel
Pegasus Business Park, Castle Donington, Derby, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 314 out of 695 reviews" "
Rating 8 - Good. 270 out of 695 reviews" "
Rating 6 - Okay. 76 out of 695 reviews" "
Rating 4 - Poor. 24 out of 695 reviews" "
Rating 2 - Terrible. 11 out of 695 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night stay with a very clean and organized hotel
Stayed 1 night in Mar 2024
Response from HOM on Mar 19, 2024
Thanks for the perfect rating, Jonathan. We hope to see you again and All the best, David - Hotel Operations Manager.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in by a competent staff member who answered all my questions. He was very helpful.
Stayed 1 night in Mar 2024
Response from HOM on Mar 4, 2024
Wow, 5-stars! Thanks so much, Warren. The team will be happy to see they made a good impression. We hope to welcome you back and All the best, David - Hotel Operations Manager.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Jan 23, 2024
Thanks for your positive review, Paul. All the best, David -

10/10 Excellent

STEPHEN

Travelled with family
Liked: Amenities
Easy check in. Paying for parking a bit of a faff.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Wow, 5/5! Thanks so much, Stephen.All the best, Diane -

8/10 Good

Amal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast 😃
Stayed 1 night in Dec 2023
Response from - Hotel Operations Manager on Dec 29, 2023
Thanks for the kind review,Amal.All the best, Diane

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Thanks for your top marks, Joseph.All the best, Diane -

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good start to a holiday
We stayed overnight before flying to Tenerife at 6am. Reception staff very helpful. Gave us coffee while we waited for the bus.
Stayed 1 night in Dec 2023
Response from HOM on Dec 19, 2023
Thanks for the 10/10 rating, Janet. Knowing you had a great stay brings a smile to our faces! Safe travels and All the best, David - Hotel Operations Manager.

6/10 Okay

Bruce

Liked: Cleanliness, staff & service
I am a Holiday Inn fan but I was disappointed by how this hotel is starting to look shabby and there was a distinct smell of drains in the room ( I pointed this out to the staff who were very apologetic)
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
We appreciate your feedback.All the best, Diane -

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Wow, 10/10! Thanks so much, Judith!All the best, Diane -

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 4, 2023
We appreciate your kind words, Derek.All the best, David -

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooms and very friendly staff also gluten free food options available.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 21, 2023
We appreciate your kind words, Susan.All the best, David -

10/10 Excellent

Nigel

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 21, 2023
Thanks for the 10/10 rating, Nigel.All the best, David -

10/10 Excellent

Adam

Stayed 1 night in Oct 2023
Response from HOM on Oct 31, 2023
Thanks for the perfect rating, Adam. Safe travels and All the best, David - Hotel Operations Manager.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheerful greeting staff, helpful. Asked for downstairs room. One was provided. Clean room, lovely toiletries. Bit early for breakfast, but a slice of toast and cereal did the job. Thank you.
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 3, 2023
Thanks for the perfect rating, Dennis!All the best, David -

10/10 Excellent

Christopher

Stayed 1 night in Jun 2023
Response from Hotel Operations Manager on Oct 3, 2023
Thanks for the kind review, Christopher!See you soon.All the best, David -

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were pleasant and location was very good. The lift was very noisy during the night and breakfast was the worst I’ve ever had in a hotel. It really was awful! Having said that the hotel served our needs.
Stayed 1 night in Sep 2023
Response from HOM on Sep 26, 2023
Hi, thanks for taking the time to leave a review. We're glad to hear you enjoyed our location and found the staff pleasant. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. All the best, David - Hotel Operations Manager.

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service
All the staff were extremely helpful and informative and always willing to go a little extra Thank you to all who helped
Stayed 4 nights in Sep 2023
Response from HOM on Sep 26, 2023
Debra, thanks for your review of our hotel. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We highly appreciate the amazing rating and safe travels. All the best, David - Hotel Operations Manager.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed very hard and uncomfortable
Stayed 1 night in Sep 2023
Response from HOM on Sep 26, 2023
Hi, thanks for your feedback. Please feel free to reach out to us by messaging with any further comments, concerns, or suggestions you’d like to share. We would love to hear your feedback. All the best, David - Hotel Operations Manager.

10/10 Excellent

helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great for airport
Stayed 1 night in Sep 2023
Response from HOM on Sep 20, 2023
Wow, 5-stars! Thanks so much, helen. We hope to see you again and All the best, David - Hotel Operations Manager.

10/10 Excellent

Mark

Stayed 2 nights in Sep 2023
Response from HOM on Sep 12, 2023
Mark, thanks for the amazing rating. We highly appreciate the perfect score and hope to see you again. All the best, David - Hotel Operations Manager.

10/10 Excellent

Wayne

Stayed 1 night in Sep 2023
Response from HOM on Sep 11, 2023
Wayne, thanks for the amazing rating. We appreciate the perfect score and hope to see you soon. All the best, David - Hotel Operations Manager.

10/10 Excellent

Helena

Stayed 1 night in Sep 2023
Response from HOM on Sep 11, 2023
Helena, thanks for your review of our hotel. Thanks for the perfect rating and safe travels. All the best, David - Hotel Operations Manager.

10/10 Excellent

Andrew

Stayed 3 nights in Aug 2023
Response from HOM on Sep 7, 2023
Andrew, thanks for your feedback. We highly appreciate the the perfect rating and we hope to see you soon. All the best, David - Hotel Operations Manager.

4/10 Poor

Robert Jackson

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from HOM on Aug 21, 2023
Robert Jackson, thanks for your feedback. Please drop us a message so we can know were we went wrong. All the best, Hotel Operations Manager.

10/10 Excellent

Koray

Stayed 1 night in Aug 2023
Response from HOM on Aug 31, 2023
Wow, 5-stars! Thanks so much, Koray. We hope to see you again and All the best, David - Hotel Operations Manager.

6/10 Okay

Piotr

Travelled with family
Liked: Cleanliness, room comfort
Ok for one night stay.
Stoppever stay. ok for one night nothing special. Clean room on the small side. Restaurant and bar service I woudl say poor. Mouldy croissants at breakfast...
Stayed 1 night in Aug 2023
Response from HOM on Aug 8, 2023
Piotr, thanks for your review of our hotel.Please drop us a PM so we can discuss.Safe travels and All the best, Victoria - Hotel Operations Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 2nd stay, handy for family in the area
Our 2nd stay here to see family in the area. Clean and comfortable, good choice for breakfast.
Stayed 2 nights in Aug 2023
Response from HOM on Aug 8, 2023
Hi, thanks for reviewing your recent stay. We're chuffed your trip was worth shouting about.Safe travels and All the best, Victoria - Hotel Operations Manager.

6/10 Okay

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was uncomfortable
Stayed 1 night in Jul 2023
Response from HOM on Aug 1, 2023
Alison, thanks for your review of our hotel.We appreciate you bringing your feedback to our attention.We hope to welcome you back and All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay following early flight
One night stay following early morning flight from Majorca.
Stayed 1 night in Jul 2023
Response from HOM on Jul 31, 2023
Keith, thanks for your review of our hotel.Thanks for the perfect rating safe travels. All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Was a lovely stay. Clean room and very friendly staff. Will be going again
Stayed 3 nights in Jul 2023
Response from HOM on Jul 26, 2023
Timothy, thanks for your review of our hotel.Thanks for the perfect rating and All the best, Victoria - Hotel Operations Manager.

6/10 Okay

F

Stayed 1 night in Jul 2023
Response from HOM on Jul 24, 2023
F, thanks for your review of our hotel.Safe travels and All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

susan

Stayed 1 night in Jul 2023
Response from HOM on Jul 24, 2023
susan, thanks for your review of our hotel.Thanks for the perfect rating and safe travels. All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Rosie

Stayed 1 night in Jul 2023
Response from HOM on Jul 24, 2023
Rosie, thanks for your review of our hotel.Thanks for the perfect rating and safe travels. All the best, Victoria - Hotel Operations Manager.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grear
Only issue i had paying extra tem pounds for parking , this wSnot stated when booking. Stayed in disabled room, great, comfy,clean
Stayed 1 night in Jul 2023
Response from HOM on Jul 10, 2023
Joanne, thanks for your review of our hotel.We're chuffed your trip was worth shouting about.We appreciate you bringing your feedback to our attention.All the best, Victoria - Hotel Operations Manager.

8/10 Good

Adrian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WSBK Weekend
Decent hotel ,staff were helpful regarding transport links and local area .10 min walk from the airport ,breakfast included for every guest which is a big plus ,reasonably clean ,only down side Hotel is cashless which is annoying
Stayed 2 nights in Jun 2023
Response from Hotel Operations Manager on Jul 4, 2023
Thanks for your amazing rating, Adrian!We consider customer satisfaction a top priority so we're happy to read your review confirms this. We hope to see you again soon!All the best, Victoria -

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from HOM on Jun 27, 2023
Ian, thanks for your review of our hotel.We hope to welcome you back and safe travels. All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

RUTH

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very accommodating and helped massively with a few situations. Big shout out to all the staff and especially ryan and victoria.
Stayed 5 nights in Jun 2023
Response from HOM on Jun 15, 2023
RUTH, thanks for your review of our hotel.We're glad to see your trip was worthy of 5-stars. All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel
From the moment we walked into the hotel we were greeted but amazing and friendly staff. Our room was everything we hoped it would be and more. There wasnt anything about our experience that was negative and we would definitely stay again.
Stayed 5 nights in Jun 2023
Response from HOM on Jun 14, 2023
Victoria, thanks for your review of our hotel.Thanks for the perfect rating and we hope to welcome you back soon. All the best, Victoria - Hotel Operations Manager.

2/10 Terrible

Shaun

Stayed 2 nights in May 2023
Response from HOM on May 29, 2023
Shaun, thanks for your review of our hotel.Please drop us a PM so we can discuss this further.All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Brendan

Stayed 1 night in May 2023
Response from Hotel Manager on May 16, 2023
Wow, 10/10! Thanks so much, Brendan.All the best, Victoria - Hotel Operations Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from HOM on May 10, 2023
Christine, thanks for taking the time to leave a review.Thanks for the perfect rating and All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My time at Donington
Great hotel in a great location for my needs Friendly staff Good service 5☀️☀️☀️☀️☀️
Stayed 1 night in Apr 2023
Response from HOM on May 4, 2023
Michael, thanks for your review of our hotel!Thanks for the perfect rating and we hope to see you soon. All the best, Victoria - Hotel Operations Manager.

4/10 Poor

Stephen

Stayed 2 nights in Apr 2023
Response from HOM on May 4, 2023
Stephen, thanks for your review of our hotel.Sorry to see your experience didn't live up to expectation.All the best, Victoria - Hotel Operations Manager.

4/10 Poor

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If you're planning to stay here, do not eat in the restaurant. We ordered pizzas which turned up stodgy and undercooked. Other people were sending food back uncooked in the middle. The staff were doing their best but there clearly weren't enough of them and they didn’t appear trained. The rooms are clean and comfortable.
Stayed 1 night in Apr 2023
Response from HOM on May 2, 2023
Paul, thanks for taking the time to leave a review.We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you.Please drop us a PM so we can discus this further.

4/10 Poor

James

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Donnington race weekend
Great place to sleep. Bed comfy, room clean. Do not eat here, it is awful. Send out for pizza or just eat.
Stayed 1 night in Apr 2023
Response from HOM on May 2, 2023
James, thanks for your feedback. A comfortable bed is the main ingredient for a good night's sleep so glad to see you enjoyed it!We're sorry the food didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Pauleen, South Wootton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cheerful helpful staff. Clean room. Great location for airport
Stayed 1 night in Apr 2023
Response from HOM on Apr 24, 2023
Pauleen, thanks for taking the time to leave a review.Our team works hard to ensure guests are looked after. We're pleased to hear you felt at home during your stay. Safe travels and All the best, Victoria - Hotel Operations Manager.

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast needs sorting out….
Room not large, but certainly clean, quiet and comfortable. Only problem was breakfast - total chaos with food and crockery running out and not being replenished. A big crush when items did then appear!
Stayed 2 nights in Apr 2023
Response from HOM on Apr 18, 2023
Robert, thanks for your feedback. Making sure you have a clean and comfortable room is our Housekeeping teams' top priority. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better.We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better.All the best, Victoria - Hotel Operations Manager.

6/10 Okay

Shannen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice stay
Air con broke in the night and had water pouring out of it. But apart from that we had a great stay
Stayed 1 night in Apr 2023
Response from HOM on Apr 11, 2023
Shannen, thanks for your review of our hotel.We're sorry to hear about the air con issue. If you already alerted the team during your stay, the maintenance team will have it under control so thanks for bringing it to our attention. All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Masters weekend
Very happy with my stay at this hotel Staff service and hotel in general
Stayed 1 night in Apr 2023
Response from HOM on Apr 11, 2023
Michael, thanks for taking the time to review our hotel!Thanks for the perfect rating and All the best, Victoria - Hotel Operations Manager.

8/10 Good

Alan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
budgetable stay in nottingham area if you drive
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 7, 2023
Alan, thanks for the fab review!Kind regards, Victoria - Hotel Operations Manager