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Reviews of Americas Best Value Inn DeRidder

2 out of 5
Americas Best Value Inn DeRidder
1715 N. Pine Street, DeRidder, LA

Reviews

6.2
Rating 10 - Excellent. 38 out of 260 reviews" "
Rating 8 - Good. 77 out of 260 reviews" "
Rating 6 - Okay. 65 out of 260 reviews" "
Rating 4 - Poor. 28 out of 260 reviews" "
Rating 2 - Terrible. 52 out of 260 reviews" "

7.0/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

6.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unclean. Staff do not understand English and not helpful. Not serving breakfast as advertised.
Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 4, 2024
Dear Mark,We are disheartened to read that we were unable to meet all of your expectations. However, we are dedicated to improvement and will be sure to share your comments with our team. Please visit us again so we can show you the best stay possible.

2/10 Terrible

Thomas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged us twice, worst towels EVER, management never available, no tissues, no daily service.
Stayed 4 nights in Dec 2023
Response from Guest Relations on Dec 27, 2023
Dear Thomas,Thank you for bringing your concerns to our attention, though we regret that you didn't have the overall exceptional stay we aim to provide. Please know that your feedback is much appreciated, and we assure you that we will share your input with the respective teams as we constantly make the appropriate changes and improvements. Additionally, we never intend to leave any billing concerns unresolved and encourage you to contact us offline to discuss this matter further. In the future, we hope you consider returning for a more seamless experience.

10/10 Excellent

Ronda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the quietness and the way. The building is shaped
Stayed 1 night in Dec 2023

6/10 Okay

Charlie

Disliked: Staff & service, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

2/10 Terrible

LEA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water did not work, beds were not comfortable, wifi did not work and i got charged extra for the rooms. I really would like a refund back
Stayed 2 nights in Nov 2023
Response from Guest Relations on Dec 8, 2023
Dear Lea,We're sorry to hear that you didn't have a good experience with us and we apologize for any disappointment in our amenities. Our housekeeping and maintenance teams will be sure to give your room the attention it deserves. Should you have any billing concerns, we encourage you to reach out to the third-party site you booked with, as they will be the best ones to assist you. Thank you, and we hope you will give us another chance soon.

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The check in process started with confusion. The initial desk cleck did not know how to check me in. Gave me paper to complete with license plate and home address. The next cleck was easy and simple. Front door was lock when i arrived at 6pm. Kid of strange!!!
Stayed 1 night in Oct 2023

2/10 Terrible

Bryan

Travelled with partner
The lady at front desk was very rude and had a horrible attitude.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 20, 2023
Dear Bryan,We are very sorry for any perceived rudeness from our team. This is unacceptable, and we will use your feedback to reinforce our commitment to service with a smile. Thank you for making your voice heard.

8/10 Good

Paul

Bring breakfast, soap and shampoo. Other than that, comfortable and clean
Stayed 1 night in Oct 2023

6/10 Okay

Ian

Travelled with family
Liked: Amenities
The room had no cups. We had to borrow some from another room. We had no large towels and the small ones we had were horrible. They would not dry you. The light over the sink wouldn’t work properly and even though it was reported, it wasn’t fixed.
Stayed 2 nights in Sep 2023

2/10 Terrible

Shannon

Travelled with partner
Disliked: Amenities
They wanted me to pay again ask I already booked it and paid on the website and the owner mother was rude didn’t know what she was doing and had a bad attitude
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 4, 2023
Dear Shannon,Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your time with us, as this will allow our team to reflect and improve in the areas that matter most to you. We wish you well and hope you'll consider returning someday and allowing us to display our true, caring nature of hospitality.

8/10 Good

Joey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023

2/10 Terrible

Shirley

10/10 Excellent

latasha

Stayed 5 nights in Jun 2023

2/10 Terrible

Samantha

Business traveller
Liked: Room comfort
Disliked: Staff & service
Worst hotel stay ever
The people running this place were not there at check in had a note on the window to come back at 3 you have to go get your own towels and coffee each day and when you come to check out they don’t want to give you check out papers they hand write you a reciept and the lady is so rude she mumbles curse words at you and then lies and say they gave you a reciept the day before you check out one of my friends had a room there to her room was infested with bed bugs then they swapped her room and the light was catching on fire just glad she woke up then our other friends had a reservation and when they got there they turned them away and said they had canceled their room which they did not I think they did not want them there because of their skin color they were not white cause there was 6 rooms left empty that night never again will I stay at this hotel you could not even use the dressers cause they had old food and candy stuck in the draws never ever again
Stayed 3 nights in Jun 2023
Response from Nick on Jun 27, 2023
We regret your stay was not satisfactory however we have a shortage of labor. in addition you could have notified us of the rooms and we could have changed your rooms but you did not.Thank you

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Nick on Jun 27, 2023
We regret your stay was not satisfactory however the problem was due to labor shortages. In addition you could have notified us of the rooms and we could have changed your room but you did not.Thank you

8/10 Good

Joel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
….
Stayed 4 nights in Jun 2023

2/10 Terrible

KaLyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a disaster, so bad we ended finding somewhere else to stay
Stayed 2 nights in May 2023

4/10 Poor

Jared

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Donene

Disliked: Cleanliness, staff & service, property conditions & facilities
The woman when I checked in was rude. The room was disgusting and there was mold in the bathroom. I would not recommend for anyone. I wouldn’t let my dogs stay there.
Stayed 1 night in May 2023
Response from Guest Relations on May 24, 2023
We're sorry to hear about any lack of service during your visit, as this is never our intention. We'll look into all your comments further and make changes where necessary. Thank you, and we wish you well.

6/10 Okay

Kenneth

Business traveller, Travelled with partner
Disliked: Staff & service
They do not serve breakfast. They keep the doors locked all the time and you have to do all your business through a small window. I had paid for the room when I reserved it online. When my sister checked in, they charged her again for the room and at a higher rate than I had paid online. I had to go to the hotel and get the charges reversed on her card. This was during a stressful time. My sister had just passed away and we were trying to get a lot of business taken care of.
Stayed 3 nights in May 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not as the web site describes
The web site for this Inn is very much outdated. This Inn does NOT have an open lobby, they have the door locked, and only have access through the night window. Which definitely did NOT exude a vibe of "welcome" in the least. In fact, since I checked out earlier than anticipated, I wanted to leave the key card at the office. I had to ring the bell, and got the feeling that I was disturbing them. The phone in my room did NOT work (no dial tone). I had a cell phone, so I was good. Just letting people know. My room was very clean, so no complaints there. And is was close to where I needed to be. But I believe that if they offer a continental breakfast online, it should be available, and at the very least, if the room has a phone, it should work. If they don't offer phone service, remove the phone. If people use the website in determining where to stay, I believe that it should be up to date and not offer what they don't have.
Stayed 3 nights in May 2023

4/10 Poor

Brian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fridge wasn’t working when I got here. Told mang. I was told next day. Ok so now I’ve told housekeeping and still nothing.
Stayed 6 nights in Apr 2023

4/10 Poor

M Philip

Stayed 1 night in May 2023

4/10 Poor

Chad

Stayed 7 nights in Mar 2023

10/10 Excellent

Carmen M

Stayed 1 night in Mar 2023

2/10 Terrible

Nicolas

Stayed 3 nights in Mar 2023

2/10 Terrible

Jarrod

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Michael

6/10 Okay

John

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2022

2/10 Terrible

Kari

Stayed 1 night in Sep 2022

6/10 Okay

Rose

Travelled with family
Disliked: Amenities
According to the website there was to be a continental breakfast - no breakfast
Stayed 2 nights in Sep 2022

2/10 Terrible

David

Stayed 1 night in Aug 2022

6/10 Okay

Jeri

Travelled with family
Disliked: Amenities
Lobby door was locked in the middle of the day. Check in and check out had to be done through "night" tiny window. I requested and was placed in a non smoking room. However, pillows reaked of cigarette smoke. Could not use them. No shower curtain on the shower.
Stayed 1 night in Jul 2022

8/10 Good

Zacharey Cole

Travelled with partner
Liked: Cleanliness
It was a good stay for a cheap price. Checked the bed for bugs and didn’t see any. Stayed 4 nights. Only problem was the AC went out but we went and got a fan and it was fine. Didn’t say anything and forgot to when I checked out. Room 130 I think.
Stayed 3 nights in May 2022

2/10 Terrible

Amy

Stayed 1 night in May 2022

6/10 Okay

Collette

Travelled with family
The motel was just ok. A clean place to sleep.
Stayed 1 night in Mar 2022
Response from Nick on May 7, 2022
From management we appreciate your insight and we will continue to better improve our guest stay experience Thank you

2/10 Terrible

Brent

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t understand English and rude as hell and thie
First off the older lady is RUDE AS HELL! ac would not wirk(tripped breaker) when I arrived toilet was clogged I called lady was rude said wouldn’t move me if she even understood(she neither spoke or understood English well). Room stunk was only 3 rooms rented I know why. When I departed I realized when I got to my destination I had forgotten my glasses on the night stand I called at 7 am of course rude old lady answered all she would say was ok, I mean we are in America and it’s Americas best inn, at least speak enough to communicate. I called later spoke to a female she said I could come look, I stated I’m 2 hours away the old lady said ok to holding them, this lady rudely statwd wasn’t her problem, wow how rude and unprofessional. I will NEVER STAY HERE AGAIN, seems they have issues with Americans, killing these people with kindness was pointless. Thank God I wasn’t dying all she could say was ok! So my thing is what the hell good are prescription glasses to a cleaning lady, I mean geez!
Stayed 1 night in Mar 2022

4/10 Poor

Sarah

Travelled with family
Disliked: Staff & service, amenities
Price was well, But staff especially lady who work there was needs customer service training it might have been to her limited English, Heater was broken the evening staff person did let us move to another room, microwave didn't work in that room, I have stayed before and believe it is not the same management, says there was breakfast but doors locked and could only interact through small window may have been because of COVID but needs to step it up on customer service we went to ask for extra towels because only one inside room the lady was not happy to get us those items
Stayed 2 nights in Feb 2022
Response from General Manager on Mar 7, 2022
Dear Sarah, Thank you for your feedback. We are sorry to hear of the issues you're describing in both rooms, as well as the lapse in service. Please accept our apologies and know we will use your comments to make the necessary improvements. Our breakfast service is modified at the moment in light of these unprecedented times. That said, we hope for the opportunity to improve your perceptions on a future stay.

2/10 Terrible

LISA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had BED BUGS! I woke up being eaten alive by them and had a severe allergic reaction that caused me to need medical attention. I requested a refund and was mocked and yelled at by the host. This property needs to be removed from the listing on Expedia! The hosts are rude and do not care at all about the guests. The rooms smell and are not at all clean!
Stayed 1 night in Feb 2022
Response from Guest Relations on Feb 28, 2022
Dear Lisa, Please accept our apologies for any unwanted pests or perceived rudeness from our team members during your visit. This is not indicative of a normal experience with us and we'll be sure to have our pest control team come out to look into your comments further. In addition, we'll discuss your comments to ensure we are providing the best service possible. Thank you, and we wish you all the best going forward.

2/10 Terrible

Joel

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing worked in room and everything was broke seen roaches and just checked out
Stayed 2 nights in Jan 2022
Response from Guest Relations on Jan 25, 2022
Dear Joel, We are disappointed to hear that your time with us failed to meet your expectations. Rest assured that our pest control specialist and maintenance team will be sure to give your room the attention that it deserves. Thank you for taking a moment to help us improve, and we wish you all the best in your future travels!

4/10 Poor

Paul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the worst hotel I've stayed at. Most of the lights in the room didn't work and the smoke detector batteries were low so it kept going off. Had to replace batteries and lightbulbs ourselves. Then the heat/air unit didn't work at all. 10/10 don't recommend.
Stayed 1 night in Dec 2021
Response from Guest Relations on Dec 21, 2021
Dear Paul, Thank you for taking the time to reach out to us. We are sorry to hear your time with us was not all that you had hoped, and we have notified our maintenance team of your concerns. Please know that we always encourage guests to reach out to our friendly front desk team with any issues so that they may have a chance to rectify the situation. That being said, your insight is appreciated, and we wish you all the best in your future travels.

2/10 Terrible

Emma Gail

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Juan

Stayed 1 night in Oct 2021

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got there no power in the room took them 3 hours to get it on ,then the shower doesn't work and on top of that no tv all week
Stayed 4 nights in Oct 2021
Response from Guest Relations on Oct 21, 2021
Dear Christopher, We appreciate your feedback and are sorry to hear there were issues when it came to making your stay perfect. Rest assured, housekeeping and maintenance have been notified about these matters, and we hope for the chance to deliver a fantastic overall visit the next time you're in town.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More bang, less buck.
First room had TV issue, mgmt quickly changed rooms. It's not a big city Hilton, but it is the third place I have stayed in the Deridder-Leesville area and the best. The location is not what the online description indicates but the landscaping makes you forget you're in town. One detail I really appreciated was the high visibility when trying to pull out of the hotel.
Stayed 2 nights in Sep 2021

2/10 Terrible

ELIZABETH

Disliked: Staff & service
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very disappointing
The room was comfortable the wi fi was horrible when asked why the really couldn't tell you said it was out of range for the room i was in that the wi fi was better in the middle to front
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Made a reservation through expedia and selected to pay when checking in. The hotel did not want to honor my expedia price so we only stayed one night at full price and stayed elsewhere.
Stayed 3 nights in Aug 2021
Response from Guest Relations on Aug 26, 2021
We apologize if you were unable to stay with us this time around. That said, please know that third-party systems sometimes have difficulties linking to our system and require a valid credit card on file to be confirmed. If you'd like to make a reservation with us, we strongly encourage you to reach out to us directly. Thank you for your understanding.