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Castle Inn & Suites – Avis

2.5 out of 5
Castle Inn & Suites
2202 US-277, Lawton, OK

Avis

5,2
Note de 10 – Excellent, d’après 31 avis sur 179." "
Note de 8 – Bien, d’après 26 avis sur 179." "
Note de 6 – Acceptable, d’après 18 avis sur 179." "
Note de 4 – Médiocre, d’après 34 avis sur 179." "
Note de 2 – Terrible, d’après 70 avis sur 179." "

4,8/10

Propreté

6,4/10

Service et personnel

4,2/10

Commodités

4,4/10

État et installations de l’hébergement

4,6/10

Écoresponsabilité

Avis

4/10 – Médiocre

Roberta

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
Its says it has breakfast but didn't. Also pool not useable deck around pool boards rotting. Room was not clean lots of dust mirrors dirty
Séjour de 3 nuits en avril 2024

8/10 – Bien

Kelley

Voyage de couple
Needs a serious deep clean and update, but you get what you pay for
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Natalie

Voyage de couple, Voyage d’affaires
Points faibles : État et installations de l’hébergement
Our room had literally roaches crawling all over the place. I submitted pictures of them to prove it as well!
Séjour de 2 nuits en février 2024

4/10 – Médiocre

DAVID

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a literal roach motel.

10/10 – Excellent

Carlton

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Very comfy ans laid back
Séjour de 1 nuit en février 2024

10/10 – Excellent

Ozzie

Points forts : Commodités
Séjour de 3 nuits en janvier 2024

8/10 – Bien

Sarah

Points forts : Service et personnel
Just a little
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Gwendolyn, Tahlequah

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
They are very polite and help with understanding my needs. They are really good people
Séjour de 4 nuits en décembre 2023

10/10 – Excellent

Robyn

Séjour de 1 nuit en décembre 2023

4/10 – Médiocre

Christen

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Staff was nice if you need a cheap place to stay however not very clean and no breakfast included as advertised

10/10 – Excellent

David n Jenny Eudy

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice and clean with easy check-in and check-out. Breakfast bar with good food. Friendly environment. Free HBO, Showtime, all channels. Great room for the price!
Séjour de 4 nuits en novembre 2023

4/10 – Médiocre

Kennedy

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Asked for a non smoking disability accessable room and got a upstairs smoking room. Had to buy candles for the smell. Multiple stains throughout the room and just not very clean like. Staff was nice though! Cheap motel you pay for what you get
Séjour de 1 nuit en août 2023

8/10 – Bien

Casey

Points faibles : Propreté, confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Kirby

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Sarah

Séjour de 1 nuit en novembre 2023

8/10 – Bien

vincent

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Easy accessible
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Luis

Séjour de 2 nuits en octobre 2023

4/10 – Médiocre

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
There was a dirty damp towel on my pillow underneath the blanket in the bed when I arrived. Overall appearance was dirty.it needs new paint and carpet and the walls are so thin I could hear the people next door loud and clear.
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Sarah

Points forts : Propreté, service et personnel et commodités.
I love the staff. The motel is just located in old facility. The room are great.
Séjour de 1 nuit en octobre 2023
Zach a répondu le 21 oct. 2023
Thank you for taking the time to leave us a review, Sarah! We're so glad to hear you had a good stay with us!

2/10 – Terrible

Barbi

Séjour de 3 nuits en octobre 2023
Zach a répondu le 21 oct. 2023
Barbie, we would love to learn about how we could have improved your stay. Feel free to contact us directly and we'll try to make it right.

10/10 – Excellent

Carlos

Séjour de 3 nuits en octobre 2023

8/10 – Bien

Brenda

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Great water.pressure and quite.
Séjour de 1 nuit en août 2023
Zach a répondu le 21 oct. 2023
Thanks for leaving us a revierw, Brenda! So glad to hear you enjoyed your stay with us.

10/10 – Excellent

Enzo

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Sarah

Points forts : Propreté, service et personnel et commodités.
The staff are professional and courteous. It is just an older facility away from shopping and nothing within walking distance.
Séjour de 1 nuit en septembre 2023
Zach a répondu le 21 sept. 2023
Thank you for taking the time to leave us a positive review, Sarah! We are so glad you had a pleasant stay with us!

2/10 – Terrible

Maddi J

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I would not recommend staying here. Seems fine from the outside but when you walk inside there’s a lot that makes you question your safety. Window front rooms some of them broken and taped over. It was clear there was no way to ensure my safety as I didn’t have a solid wall/door. There was also black hair in my sink and bed.
Séjour de 2 nuits en septembre 2023

2/10 – Terrible

Aydet

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Everything there was bad i had payed for 4 nights but left after my daughter's graduation on friday. The pool was ugly the rooms were dirty all pictures on the wed are old. Stairs were broken and holding up by a brick.
Séjour de 4 nuits en septembre 2023
Zach a répondu le 21 sept. 2023
I’m so sorry to hear you didn’t have a good stay with us. Could you please contact us directly about what room you were staying in and what stair was broken so we can be sure to address it?

2/10 – Terrible

Jason

Voyage en famille, Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We booked two rooms for 4 days - 3 nights. One of our rooms had no light bulbs in the room. My boyfriends daughter did not feel comfortable staying the night in her room because there were 3 large guys lingering around right outside of her room. They made it a point to watch us every time we came out of the room. Everything was dirty, and the doors didn’t lock very well. We checked in, stayed for about 20 minutes and left.
Séjour de 3 nuits en septembre 2023

2/10 – Terrible

Hector

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Let me start with the stairs going up to my room were a disaster, the first 3 steps were broken. The paint on the front door was peeling off and the concrete was falling apart. Inside it was hot and had a really bad smell. The comforter was all stained and a outlets went there was only one working and it was behind the bed. The sheets had a bad smell the furniture was worn out and uncomfortableas well. I couldn't sleep so I checked out a day early.

8/10 – Bien

Timonthy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
My grandkids were happy about the pool and it was cleaned and the beds were lumpy from the other 2 beds on bottom but it was enjoyable and quiet
Séjour de 2 nuits en août 2023
Zach a répondu le 20 août 2023
Thank you so much for taking the time to leave us a review. We’re so glad to hear you had a pleasant stay with us!

8/10 – Bien

Kathy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 10 nuits en juillet 2023
Zach a répondu le 20 août 2023
Thank you so much for taking the time out to leave us a review, Kathy!

2/10 – Terrible

Keandra

Séjour de 1 nuit en juillet 2023
Zach a répondu le 20 août 2023
Sorry to see you didn’t have a pleasant stay with us. Could you kindly contact us directly so we can get your feedback on what didn’t go well and how we can make it right?

2/10 – Terrible

Angela

I actually did not stay there. Check in the lady was nice but smelled in the lobby. Went to the room I was checked into once I found a light switch the first thing I seen was roaches that where alive. Also lots of dusts and dead bugs ones in the window seal.
Séjour de 2 nuits en juin 2023
Zach a répondu le 20 août 2023
We’re so sorry to hear you had a poor experience with us. Can you please contact us directly so we can confirm what room number this was and make sure we make the necessary improvements going forward?

10/10 – Excellent

Ronald

Séjour de 6 nuits en juin 2023
Zach a répondu le 20 août 2023
Thank you for taking the time out to leave us a recurrence, Ronald! We are so glad to see you have a pleasant stay with us!

2/10 – Terrible

Crystal

Séjour de 1 nuit en juin 2023
Zach a répondu le 20 août 2023
Sorry to see you didn’t have a pleasant seat with us. Can you please contact us directly so we can hear about what could’ve gone better and how we can make it right?

10/10 – Excellent

Carbon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2023
Zach a répondu le 6 juin 2023
Thank you so much for taking the time to leave us a review. We’re so glad you had a wonderful stay with us.

10/10 – Excellent

Rebecca

Séjour de 2 nuits en avril 2023
Zach a répondu le 28 avr. 2023
Thank you for taking the time to leave us a review. We are so glad you had a wonderful stay with us!

2/10 – Terrible

Kelly

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Condemned building still being utilized. Our door had a two-inch open gap due to unlevel structure, luckily no one decided to push it in while we attended Army family day. The electrical outlet near the hair dryer was so worn that anything plugged in did not stay in. So many more...
Séjour de 1 nuit en mars 2023
Zach a répondu le 29 mars 2023
I'm so sorry to hear about your experience, Kelly. We have continued to do our best to make progress renovating the rooms and the property, but have admittedly moved slower due to the pandemic and the impact this has had on our business. We appreciate your feedback and will make the necessary improvements to the room. We wish you all the best.

6/10 – Acceptable

Jessica

Old and dirty
Séjour de 2 nuits en mars 2023
Zach a répondu le 29 mars 2023
Thank you so much for your review! If there's anything we could've done to make your stay more enjoyable, please don't hesitate to let us know!

10/10 – Excellent

Shannon

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mars 2023
Zach a répondu le 29 mars 2023
Thank you for your review, Shannon. We are glad you had a wonderful stay with us!

6/10 – Acceptable

Sara

Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Séjour de 2 nuits en mars 2023
Zach a répondu le 28 avr. 2023
Thank you for taking the time out to spare us a review! Please do let us know if there's anything else we could've done to make your stay more comfortable.

10/10 – Excellent

Santos, Cache

Points forts : Service et personnel
I like how I get the same room at every stay and o truly enjoy the privacy I’m given from not only the staff but from other guests as well.
Séjour de 1 nuit en mars 2023
Zach a répondu le 5 mars 2023
Thank you for your review! We are so happy to hear you’ve enjoyed your stays with us. Please let us know if there is anything else we could do to make your stay even more comfortable.

6/10 – Acceptable

Gina

Séjour de 1 nuit en janvier 2023

4/10 – Médiocre

Amy

Voyage de couple
Points forts : Propreté
Points faibles : État et installations de l’hébergement
I had booked the room several weeks in advance due to it being Christmas weekend. We both go in to check in. The lobby was fairly dark for early afternoon and very cold could tell the heater wasn’t on or up very high. Not a big thin we start checking in it took a good 30 mins to do that. The lady we talked to was very nice she was trying to get us booked in and actually got the room for cheaper then we initially thought which was great. We got checked and went over to where our room was located. Mind you there was an Arctic freeze going on so it was -2 that day. My husband goes in first to get the room warmed up. I have a condition where I absolutely can not get cold. He comes back out we wait about 20 mins before I go in and time for the heater to take the chill off the room. I go in and it’s ice cold. I check the heater it’s blowing cold air. My husband goes to the lobby and says something to the male employee he informs my husband that it was a new heater. ( mind you the heater look very old and you can tell it’s been there a while not to mention pieces of hard plastic is breaking off the top) So I go back to the car where the heater is to wait. The female worker come over and goes in. It sure what was said and then she leave we decided will take a shower while the room warms up. So we turn on the water and we wait 5 mins i go check it and it’s ice cold. So no heat or hot water at all. At this point we decided to get our money back and go else where.
Séjour de 1 nuit en décembre 2022

2/10 – Terrible

Jen

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The marquee light was out, making it harder to find. The toilet was running when I got to the room and wouldn't stop. The stairs to the upper floor were broken. There was no breakfast, and the wi-fi wasn't reliable.
Séjour de 2 nuits en novembre 2022

10/10 – Excellent

Santos, Cache

Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
This property is the greatest place an adult can be an adult and not be bothered. Certainly not for families. Over all the walls could be three quarters of an inch thinner.
Séjour de 1 nuit en novembre 2022

10/10 – Excellent

Flora

Séjour de 1 nuit en octobre 2022

10/10 – Excellent

Heather

Séjour de 7 nuits en octobre 2022

4/10 – Médiocre

Lucy Cervantes De, Monticello

Points faibles : Commodités, état et installations de l’hébergement
At the middle of the night I get out with etching body and the follow days I have sleep with cloth on and don’t use the cover bed because I think the have bed bugs in my neck and arms are red spots 😡bad experience
Séjour de 3 nuits en octobre 2022

4/10 – Médiocre

Jim

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Even thought the website and the lit-up sign out front boast a breakfast THERE IS NO BREAKFAST DUE TO COVID?! (They are very behind the times!) If I would have known that I would have stayed somewhere else. Definitely one of the most run-down place I’ve ever stayed. But the beds were clean and decently comfortable. The room itself was not horrible but the blow dryer and half the outlets didn’t work. I would definitely not stay there again.
Séjour de 2 nuits en octobre 2022

2/10 – Terrible

Antryon

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2022