Piscine extérieure en saison, cabanas (supplément), chaises longues
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The Cromwell  – Avis

4.5 out of 5
The Cromwell
3595 Las Vegas Blvd S, Las Vegas, NV

Avis

7,6

Bien

Note de 10 – Excellent, d’après 412 avis sur 1002." "
Note de 8 – Bien, d’après 220 avis sur 1002." "
Note de 6 – Acceptable, d’après 179 avis sur 1002." "
Note de 4 – Médiocre, d’après 105 avis sur 1002." "
Note de 2 – Terrible, d’après 86 avis sur 1002." "

8,0/10

Propreté

8,2/10

Service et personnel

7,2/10

Commodités

7,8/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

6/10 – Acceptable

Frederic

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Mitigé
Chambre king size avec réservation sur hôtel.com.On nous annonce a l arrivée qu il y a plus de king size donc que l on nous a affecté sans supplément une chambre avec deux lits Queen size. Étant en couple avec ma compagne nous voulons absolument un king size .je paye 75 € de supplément pour obtenir une suite avec un king size... Si la chambre est très spacieuse je demeure déçu par les finitions..seules les deux TV sont neuves mais il a fallu l intervention d un technicien très sympathique au demeurant pendant 20 mm pour avoir du son. Le cadre du lit est vieux et abîmé la douche avec avec siège handicapé est kitsch ... Mais alors ce que j ai trouvé inadmissible c est que nous n ayons pas de drap entre la couette et notre peau.( Un seul drap sur le dessus du lit )Le lendemain on nous explique que la société de laverie a eu un incendie et qu il n y avait pas assez de draps.. pour un hôtel du groupe Ceasar je crois rêver..!! Sinon le personnel est très gentil, l hôtel est très bien placé et a un tarif raisonnable pour le strip de Vegas. Le personnel du casino est sympathique et un petit plus nous avons pu profiter du parking jus qu au lendemain a 16 h. Cet hôtel mérite un peu plus de rénovation que des TV neuves ...le séjour reste mitigé
Séjour de 1 nuit en août 2023
Michelle a répondu le 3 sept. 2023
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 – Médiocre

Valerie

Voyage de couple
Points forts : Propreté, service et personnel
It is sooo loud due to the club , really young people vibe, If you wanna party at Vegas maybe that’s the right place for you If you wanna play , see the pool do shopping …skip skip and I repeat skip Personal is really polite , they’re clearly understaff so the room are not super clean I would say, they do not pass everyday to clean the room, came in 2016 and everything was so different and better , got told the hotel changed his owner We’ll , things were left behind
Séjour de 5 nuits en juin 2023
Kimberly a répondu le 12 juill. 2023
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 – Bien

Meryl

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Points faibles : Propreté
Chambre très spacieuse et luxueuse, dommage que la propreté est été négligée, de la poussière sur les meubles et les sols non lavés certainement.
Séjour de 1 nuit en mai 2022

8/10 – Bien

Yves

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2019

10/10 – Excellent

Edouard

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
C est un établissement à taille humaine par rapport aux autres sur le strip. Tout s est très bien passé avec un personnel aux petits soins, une vue sur les fontaines du Bellagio géniale et il est situé un plein milieu du strip. L'accès aux piscines du Flamingo se fait très facilement et rapidement. Je reviendrai sans hésiter au Cromwell Hôtel Las Vegas.
Séjour de 3 nuits en septembre 2019

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en septembre 2019

10/10 – Excellent

Christian, Québec

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Tres bel hôtel , service et personnel incroyable et tres bien situé !!!
Séjour de 3 nuits en août 2019

8/10 – Bien

Esteban

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel au top
Très bon hôtel, emplacement idéal en plein cœur du strip. Je n'avais jamais vu un hôtel avec un parfum aussi agréable. Bien climatisé. Cependant attention : la piscine de l'hôtel est privée. Vous pouvez y aller gratuitement mais pour les transats il faut acheter un minimum de Conso. Il y a des pool party régulièrement les après midi et il fait aussi night club avec des showcases. Des chanteurs de rap US viennent régulièrement. Les chambres sont très bien décorées dans une ambiance intime.
Séjour de 1 nuit en août 2019

6/10 – Acceptable

André

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Bonne situation Éclairage nul Piscine ferme à 17h alors que nous ne pouvons pas arriver avant 16h
Séjour de 1 nuit en août 2019

10/10 – Excellent

Cathryn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The casino was very clean. Just wish the entire facility was smoke free.
Séjour de 3 nuits en mai 2024
Christina Banks a répondu le 10 mai 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 – Terrible

Dionne

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms were not clean. Bed was worn down. Bathroom needed to be upgraded and updated. Felt dirty there. Additionally, I forgot 2 men’s blazers in the wardrobe cabinet and housekeeping claimed they could not locate them, even after calling the same day as check out and multiple times after. Their staff is dishonest and I would not stay there again
Séjour de 2 nuits en avril 2024
Kimberly a répondu le 4 mai 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 – Bien

Lluvicela

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Michelle a répondu le 4 mai 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 – Médiocre

Sophia

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Kimberly a répondu le 4 mai 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 – Terrible

Yosef, Sacramento

Voyage en famille
Points faibles : Service et personnel, commodités
We didnt like the pool open ONLY ON FRIDAY AND SATURDAY
Séjour de 3 nuits en avril 2024
Kimberly a répondu le 3 mai 2024
Hello Yosef, thank you for providing your feedback on your most recent stay.  Please contact Cromwell directly to speak to a member of management regarding your experience.

6/10 – Acceptable

Jessie

Voyage de couple
Points faibles : Service et personnel
The room was nice however I was upset that there was no fridge . It says on line there is a pool but you are only allowed to use it from 12pm to 1pm you have to go to another hotel for a pool . The staff was not the friendliest , we booked a hotel in Jan for a April trip we arrived early at 9am was told we should be able to do an early check in however they never called and then tried to tell us they did not have a room for us at all. We got that squared away after waiting hours. The check in process is very long . The food options are sparse, not open long , and Giadas is only open for brunch on the weekend. We had to go to other hotels for food options. I liked that this was a smaller hotel however some things need to change .
Séjour de 4 nuits en avril 2024
Dan a répondu le 2 mai 2024
Hello Jessie, thank you for providing your feedback on your most recent stay.  Please contact the Cromwell directly to speak to a member of management regarding your experience.

10/10 – Excellent

James Doug

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice hotel and friendly staff.
Séjour de 2 nuits en avril 2024
Christina banks a répondu le 20 avr. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Excellent

Dhaval

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They do allow kids now and although they dont have a pool, you have access to 3 surrounding ceasar pools!
Séjour de 3 nuits en mars 2024
Kimberly a répondu le 19 avr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 – Acceptable

Matthew

Points forts : Service et personnel
Points faibles : Propreté
Séjour de 1 nuit en avril 2024
Dan a répondu le 17 avr. 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 – Excellent

jasmine

Séjour de 3 nuits en avril 2024
John a répondu le 8 mai 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 – Bien

Jessica

Points forts : État et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Michelle a répondu le 12 avr. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 – Médiocre

patrick

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Shane, who worked at valet was very helpful. We had to switch rooms because there was blood on the drapes and then on Saturday they did not clean the room. I thought the place was outdated and needed some touching up.
Séjour de 3 nuits en avril 2024
Michelle a répondu le 8 avr. 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 – Excellent

Derek

Séjour de 2 nuits en avril 2024
Kimberly a répondu le 3 mai 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 – Bien

Russell

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The atmosphere and the location on the stripe.
Séjour de 3 nuits en mars 2024
Michelle a répondu le 8 avr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 – Médiocre

loretta

Voyage en famille
It’s pass time for do over bedding clean and bathroom. It’s very dark and run down in rooms I guess dark because you might miss years of dirt
Séjour de 1 nuit en mars 2024
Michelle a répondu le 8 avr. 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 – Bien

Marc

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was clean but very dark. Not enough natural light from the small window, and even the lights aren't very bright. Somewhat annoying, but not too big a deal. Hotel quiet and in a good central location but it's inconvenient to have to drag luggage over to the Flamingo to grab a cab to the airport.
Séjour de 4 nuits en mars 2024
ALM a répondu le 2 avr. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 – Acceptable

Paul, Beaverton

Voyage de couple
Points forts : Propreté, service et personnel
Smaller and older than what we were expecting. Rooms are very dark and outdated. Location was great though.
Séjour de 2 nuits en mars 2024
Ben a répondu le 26 mars 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 – Excellent

Ariel

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Wish they had a spa
Séjour de 1 nuit en mars 2024
Christina banks a répondu le 24 mars 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 – Excellent

CHRISTINE

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Located conveniently by good eats and good treats!
Séjour de 2 nuits en décembre 2023
Dan a répondu le 23 mars 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Excellent

Blake

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I didn't spend a lot of time there as I was in town for a concert, but the staff was very helpful and the facilities were very nice.
Séjour de 1 nuit en mars 2024
Christina banks a répondu le 24 mars 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 – Excellent

Jeffrey

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I don't give 5 star reviews often but think the Cromwell is my new favorite in Las Vegas. Front staff and service were so helpful, kind and amazing. Truly a gem. Highly recommend it as a quiet(ish) destination. Cheers!
Séjour de 1 nuit en mars 2024
John a répondu le 14 mars 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 – Médiocre

Dan

Voyage de couple
Points faibles : Service et personnel, état et installations de l’hébergement
I showed up at 430pm, they said they didn't have the room I booked ready yet, so if I wanted to check in I would have to pay $40 to upgrade. After waiting about 30 mins I was told I could check in if I switched from a 1 bed to a 2 bed room, so I did that. When I got to the room the door was so damaged that it wouldn't close.
Séjour de 1 nuit en mars 2024
JD a répondu le 10 mars 2024
Hello Dan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 – Médiocre

Janet

Voyage en famille
Points faibles : Commodités
Poorly staffed….we felt nickel & dimed for everything…was very difficult to find anyone to answer simple questions….no ice on any floor…..only one person working the ‘Eatwell’, which backed up to very long lines for just a simple coffee order. Was advised to order online & pickup, and after an hour went to check on order which hadn’t been received….just chaotic all around. We did like that the Casino is nice and quiet if you don’t like busy crowds.
Séjour de 2 nuits en février 2024
Dan a répondu le 6 mars 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 – Acceptable

Anthony

Voyage de couple
Points forts : Propreté
Clean hotel in a great location, but very underwhelming rooms with a decent casino
Séjour de 2 nuits en mars 2024
Christina banks a répondu le 4 mars 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 – Médiocre

Cassandra

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
The rooms are really small and not well laid out. Needs updating. The music from the nightclub on property was very loud until early hours of the morning and could be heard in our room very clearly
Séjour de 2 nuits en février 2024
Ben a répondu le 2 mars 2024
Hello Cassandra, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 – Bien

Carissa

Séjour de 1 nuit en février 2024
Ben a répondu le 3 mars 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Excellent

chris

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Small and quick access to the elevators and casinos floor. Location was supurb for my plans in Vegas. Was hoping to enjoy the pool but it wasnt open
Séjour de 2 nuits en février 2024
Michelle a répondu le 1 mars 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

2/10 – Terrible

Miran

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Unfriendly, too much dust in the room
Séjour de 2 nuits en février 2024
Ben a répondu le 28 févr. 2024
Hello Miran, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 – Acceptable

Jessica

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
John a répondu le 29 févr. 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 – Terrible

Monica

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The bathroom sink and shower were backed up. There was black mold in the shower. Room was not cleaned thoroughly, found candy on the floor. Overall, the hotel and rooms are rundown.
Séjour de 3 nuits en février 2024
John a répondu le 27 févr. 2024
Hello Monica, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 – Excellent

Stephen

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Older hotel but clean and comfortable.
Séjour de 1 nuit en février 2024
Ruby a répondu le 26 févr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 – Acceptable

Kelly

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités
King Luxury Room Pros: About middle of the Strip, most everything was within walking distance. Parking garage was easily accessible, and close. Smaller property, which made getting to room quickly. Friendly and helpful staff. Unique room decor and furnishings. Comfortable bed and pillows. Large tv. Cons: Very dirty and dusty, found a XXXL women’s black thong just under the couch full of dust (so it’s been there awhile). Bad lighting in room. Can’t use fridge/mini bar for personal items. Be nice to have bed made and fresh towels daily instead of finding a maid. Room needs some maintenance and updates. All in all, I would stay here again for the convenience and smaller property. The lobby and gaming area is about the perfect size. The parking garage is the one of the better ones for size and location to hotel.
Michelle a répondu le 25 févr. 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 – Bien

Nesrine

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved the design and the casino being small and fun
Séjour de 1 nuit en février 2024
Doug a répondu le 24 févr. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 – Acceptable

Louis

Voyage de couple
Points forts : Propreté
Points faibles : État et installations de l’hébergement
Central location, and spacious room. However, the properly needs a freshen up. Overall, it offers good value and we had no issues.
Séjour de 3 nuits en février 2024
John a répondu le 20 févr. 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 – Excellent

Patrick

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Cozy little room with a decent bathroom. Furniture is a little bit worn, but over all it is a nice stay at a great rate given that this hotel is right next to the strip.
Michelle a répondu le 17 févr. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 – Acceptable

Lisa

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms were adorable. Only problem was being next to the outside of drais and the other maintenance hallway.
Séjour de 1 nuit en février 2024
JD a répondu le 12 févr. 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 – Médiocre

crystal

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
needs major updates! The walls in the room, especially the bathroom were dirty with what appeared to be blood and other items on the walls. The dresser was missing an entire drawer, they didn't even try to cover it. The halls are painted black and the lights are old with a yellow haze, reminds of a scene from the shining. It was fine for the short time we were there but would not stay there again.
Séjour de 2 nuits en février 2024
Doug a répondu le 10 févr. 2024
Hello Crystal, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 – Médiocre

Alvaro

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel
Mala su limpieza.
Séjour de 3 nuits en janvier 2024
Ruby a répondu le 5 févr. 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed, and Please let us know what the issues were and we will work hard to fix the issues you've experienced. Please have a great day.

8/10 – Bien

Kiel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Michelle a répondu le 3 févr. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 – Terrible

Theresa

Voyage en famille, Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The room had mold in it in the shower and the bathroom , room very dusty floor was not mopped it was awful
Séjour de 1 nuit en janvier 2024
JD a répondu le 1 févr. 2024
Hello Theresa, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 – Bien

Michael, San Lorenzo

Points forts : Propreté, service et personnel
Séjour de 2 nuits en janvier 2024
Ruby a répondu le 26 janv. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!