Beautiful location. Visiting from US flight arrived early tried to check in early couldn't. Then check in time 3 my room still wasn't ready had to wait almost another hour. Upon going to room the door key wasn't working. Maintenance had to come up and fix the door. The wifi wasn't working half the time nor the phone to call reception it kept saying out of service.
Traveller from p, NY
Balcones del Atlantico/ A RockResort is a luxury Dominican Republic resort ideally positioned on a dazzling beachfront in Las …More
I had a great time at this hotel .Food was great , service was awesome . Beautiful beach , I loved that they had live music every night. The rooms where clean and air conditioner great. My only complaint would be they don't have a designated smoking area .So people smoke every where!.Even in the dinning area .It's discusting and anouying.Other wise pool , jacuzzi and spa where awesome.
Incredible hotel, spacious room with modern decoration, the beach is awesome and beautiful, pool is also awesome and climatized (warm), it is a little more expensive than other local options but it is worth every additional penny.
Owner can be grumpy but his helper, Simon, who also speaks english, is absolutely professional, polite and pleasant to work with. If you're offered a *free* upgrade, don't take it. You will be asked to pay a surcharge the next day or move to what you booked initially which is annoying. We had to move the 2nd because we took the bait.
This hotel is just close enough to be within walking distance of downtown (approx 20 minutes). Would come here again.