9 outdoor pools, pool umbrellas, sun loungers

Reviews of Barcelo Lanzarote Active Resort

4 out of 5
Barcelo Lanzarote Active Resort
Av. del Mar 6, Costa Teguise, Teguise, Lanzarote

Reviews

8.0

Very good

Rating 10 - Excellent. 155 out of 488 reviews" "
Rating 8 - Good. 209 out of 488 reviews" "
Rating 6 - Okay. 81 out of 488 reviews" "
Rating 4 - Poor. 33 out of 488 reviews" "
Rating 2 - Terrible. 10 out of 488 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Reservation department on Mar 7, 2024
Thank you for reviewing your recent stay in our Barceló Lanzarote Active Resort. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

8/10 Good

Jane Anne

Stayed 5 nights in Jan 2024
Response from Reservation department on Mar 22, 2024
Good morning,Thank you very much for your review.Kind regards

10/10 Excellent

Joselyn

Stayed 5 nights in Jan 2024
Response from Reservation department on Feb 3, 2024
Good morning,Thank you very much for your nice review.Kind regards

6/10 Okay

Katherine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Reservas on Dec 29, 2023
Thank you

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Well recently refurbished hotel with good food and drinks options and activity programs.
Stayed 3 nights in Dec 2023
Response from Guest Experience Manager on Jan 8, 2024
Dear Sam, Thank you very much for your kind feedback.We are delighted to hear that you appreciated the recent refurbishments and found the food and drinks options, as well as the activity programs, to your liking. It's great to know that the cleanliness of our rooms, the condition of the hotel, and the service provided by our team met your expectations. Your comfort is our top priority, and we're glad to see that reflected in your feedback.We are sorry that the solutions provided during your stay were not satisfactory.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
My stay was amazing, thanks also to Mercedes, that helped me with a lot of information. Her friendly nature made my stay excellent! No doubt i d recommend this hotel!!
Stayed 3 nights in Nov 2023
Response from Guest Experience Manager on Jan 14, 2024
Dear Claudia,Thank you for your positive feedback.It is a pleasure to know that you had such a nice stay with us. The satisfaction of our guests is a top priority, so your positive feedback is very rewarding.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

10/10 Excellent

Ramute

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Reservation department on Nov 11, 2023
Thank you very much for leaving these wonderful comments , we are delighted that you enjoyed your stay among us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food good for swimmers and sports lovers
Stayed 12 nights in Oct 2023
Response from Guest Experience Manager on Nov 4, 2023
Dear Richard, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed the great food at our hotel. It's wonderful to know that our focus on providing a variety of sports activities, especially for swimmers, contributed to your positive experience.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
It was amazing!
Stayed 2 nights in Oct 2023
Response from Reservation department on Oct 23, 2023
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

6/10 Okay

Viviane

Liked: Staff & service, property conditions & facilities, room comfort
Hotel its okay. But food every day same menu, Is no good. The cocktail all inclusive is terrible.
Stayed 4 nights in Jul 2023
Response from Reservas on Aug 1, 2023
Good morning,Thank you for your comments.We genuinely appreciate the time you took out of your day to inform us and we will inform the relevant department.We sincerely hope that you will allow us another opportunity to welcome you again. Kind regards

10/10 Excellent

Rafal

Stayed 8 nights in May 2023
Response from Reservation department on Jun 21, 2023
Good afternoon,Thank you very much for your good review.Kind regards

8/10 Good

Jaeda

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2023
Response from Reservas on May 22, 2023
Gracias

6/10 Okay

Clare

Liked: Cleanliness
Returning after 2 great stays last year. This year with the old hotel now reopened was put in block 3 overlooking the road & the Olympic pool so immediately disappointed. Was advised didn’t book a sea view so said can I upgrade & told not possible so then asked to be put in Royal level I had used last year but was quoted €500 euros on top of what already paid!! When I used the app said €50 Think the member of staff was more interested in talking to his colleagues & actually didn’t know how to navigate the system At this point I was so tired & Couldn’t be bothered to argue so walked to my room I actually liked it as renovated but few things were annoying The buffet breakfast room was changed on my second day but not advised No water in the fridge as a courtesy No card given for beach towel so after helping myself over first 2 days challenged by a jobsworth Life guard on 3rd day I love Barcelo hotels staying in one in Tenerife in March & previously there last year but this will make me rethink 😩
Stayed 4 nights in May 2023
Response from Guest Experience Manager on May 18, 2023
Dear Clare,Thank you for this rating of your stay at the Barceló Lanzarote Active Resort.We apologize if the booking process was not as seamless as we would have liked.Our team's professional service is a point of pride for us and we were disappointed to learn that you felt we had underperformed in this area. We are working with the official guidelines to ensure the safety of all guests as well as our staff. We regret any inconvenience and hope that we can count on your understanding.We look forward to welcoming you back. Best regards,Guest Experience Manager

8/10 Good

Adam

Stayed 11 nights in Apr 2023

10/10 Excellent

Dianne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyable break
Great food and surroundings lovely room with great view
Stayed 2 nights in Apr 2023
Response from Reservas on May 2, 2023
Thank you

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel food excellent swimming pool best in Europe nothing bad to say.
Stayed 10 nights in Apr 2023
Response from Guest Experience Manager on Apr 27, 2023
Dear Guest, Thank you very much for your kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Reservas on Apr 27, 2023
Thank you

8/10 Good

Steve

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
Had a great stay at this hotel. The staff were friendly and professional, facilities better than expected and there was a really nice touch of finding a bottle of champagne when coming back to my room on my birthday. Overall, very pleased and would definitely stay here again!
Stayed 3 nights in Dec 2022
Response from Guest Experience Manager on Dec 18, 2022
Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back on a future occasion.Best wishes,Guest Experience Manager

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great facilities going on even in late November. Food choice was excellent even for diary free people like me!
Stayed 4 nights in Nov 2022
Response from Guest Experience Manager on Dec 8, 2022
Dear Kate,Thank you for your positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We are delighted that we are able to provide you with a great dining experience.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

4/10 Poor

thomas

Stayed 7 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely solo break
Hotel and staff are outstanding. I was on a solo break on half board and felt so comfortable as a single lady. The room was beautiful - gorgeous sea view and huge balcony. The pool area is lovely with plenty of sun beds abs seating area.
Stayed 3 nights in Apr 2022
Response from Guest Experience Manager on May 4, 2022
Dear Guest, Thank you for taking the time to review your stay. The satisfaction of our guests is very important to us, and it was rewarding to receive your feedback. We are proud of the high standards we set for ourselves and this inspires us to continue maintaining our facilities to those standards. We look forward to welcoming you back on a future occasion. Best wishes, Guest Experience Manager

8/10 Good

Honor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was beautiful although still under renovation. Reception desk staff were very helpful - happy to provide directions or order taxis etc and also stored our luggage on the day of check out. One problem with the property was that in our original room the boiler was broken and after 3 days of lukewarm water we were upgraded which was a bonus. The all inclusive buffet was lovely and food hot however no labels on foods meant you didn’t always know what you were eating.
Stayed 10 nights in Feb 2022
Response from Guest Experience Manager on Mar 7, 2022
Dear Honor, Thank you for your review. We apologise if the current state of our facilities did not meet your expectations. We work hard to keep it in good condition so our guests feel comfortable. We will forward your comment to the management team; customer feedback helps us to improve, and we will keep it in mind for future improvements. We are, nevertheless, pleased that you had an enjoyable stay with us. Moreover, we are delighted that you appreciated the efforts of our chefs as we strive to satisfy the many culinary wishes of our guests by offering tasty international and local dishes. However, we have noted your comments. Thank you for your compliments to our team, they do work very hard every day to make sure our guests feel well looked after at all times and definitely are an asset to our hotel. We will certainly convey your comments to all of them and are sure they will be pleased to know their efforts have been appreciated. With the hope to welcome you once again in a near future, Kind Regards, Guest Experience Manager

10/10 Excellent

Idris

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We liked everything
Stayed 12 nights in Feb 2022
Response from Guest Experience Manager on Feb 26, 2022
Dear Idris, Thank you very much for your kind feedback. We're glad you had a great stay in our hotel. We look forward to welcoming you back for another memorable experience. Best wishes, Guest Experience Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and staff were very helpful
Stayed 1 night in Jan 2021

2/10 Terrible

Ian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Don’t stay at the Occidental
The hotel is similarly rated to the 4* Teguise Grand Playa where I have stayed before. The staff at the Occidental were smartly turned out and their standard of service was good. The hotel was very clean and Covid aware However The hotel is a long way from the centre of the Costa Teguise resort and the capital Arrecife with seemingly no obvious shuttle service offered The standard of catering was abysmal with all the character of a “works canteen” - No ambiance, low end / poor quality food / ingredients such a contrast to the Teguise Playa. No cabaret or musical entertainment - just bingo
Stayed 1 night in Nov 2020
Response from Guest Experience Management on Nov 21, 2020
Dear guest, We first would like to thank you for choosing our hotel for your holidays in Lanzarote and for sharing your comments on your experience among us. We are sorry that our location is not exactly what you were looking for in terms of proximity to the city centre. Many guests love our seafront location because it is set away from the bustling city life, yet close enough that a short trip 10-15 minutes takes them to many popular spots. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Furthermore, we sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless we will make sure to discuss your comments with the head of entertainment for information and improvement. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are also grateful for your highlight on the efforts of our housekeeping staff to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for us. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Beatriz Macareno Guest Experience Manager

6/10 Okay

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Just dont eat the food.
I originally stayed for a week and had a good time. Generally there is a really good atmosphere around the hotel and the staff could not be anymore friendly. There’s plenty of things to do like go to the gym, squash or the close by beach if that’s your thing. If you’re looking to get away for a bit and get some good weather next to the pool, then this place is a good choice. Now the bad bit. The food quality is really quite poor. I’m a little fussy but having to microwave the food is not what I consider acceptable. The food is average but don’t expect any hot meals. If salad is your thing then you’ll be ok. I made a mistake by deciding to stay on for another week. On a more serious issue with the food I got food poisoning on my second night and ended up spending three days in bed being really quite sick. I phoned a taxi who went and got me some meds from a local pharmacy. So out of my extra week I’ve spent three days in bed and the other three still feeling wiped out. I gave up on the hotel food and was ordering take aways from Just Eat as I didn’t trust the food in the hotel any longer. So if you decide to try it, think very carefully about eating in the hotel. So i wished i hadnt spent the extra £650 to just lie in my bed for 3 days and the other three feeling unwell waiting to go home.
Stayed 6 nights in Oct 2020
Response from Guest Experience Management on Oct 24, 2020
Dear Jon, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Occidental Lanzarote Playa, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. First and foremost, we are deeply sorry to hear that you felt poorly during your stay and not being immediately informed as we would have called a doctor for a check up, however, we would like to take the opportunity to point out that our hotel, like all the hotels of our chain, undergoes regular independent audits sent both by the company and the tour operators we collaborate with to ensure our strict food safety management procedures, imposed on a global level by the company, are being followed and respected at all times; under no circumstances would we put our guests health at risk, their safety being of course our main concern, we can only assume that you may have consumed something outside the hotel during your stay or on your way to Lanzarote and we sincerely hope that you are totally recovered as we speak. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. In addition, we are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We hope this does not deter you from staying with us again and we look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Beatriz Macareno Guest Experience Manager

10/10 Excellent

NORMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from relaciones públicas on Feb 14, 2020
Dear Guest, Greetings from Occidental Lanzarote Playa! Thank you very much for your lovely review, by the sounds of it you had a great time! We are happy to read that you enjoyed the resort and our service. We hope you will give us another opportunity to serve you in the future again! Kind Regards, Nancy Steinert Guest Experience Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Food quite good and set away from the main area which we liked. Room was comfortable and service was good. Only slight issue was smell from toilet but kept door closed so was fine.
Stayed 3 nights in Dec 2019
Response from Guest Experience Manager on Jan 12, 2020
Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. On the one hand, we apologise for any smells that emanated from the pipes and affected your stay. These smells are not a regular occurrence and tend to be caused by external factors that sometimes affect the hotel and nearby buildings during certain months, which is why the Maintenance Department checks the pipes periodically. On the other hand, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Moreover, we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Beatriz Macareno Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2019
Response from Guest Experience Manager on Dec 6, 2019
Estimado huésped, En primer lugar, nos gustaría agradecerle que eligiera nuestro hotel Occidental Lanzarote Playa para sus vacaciones en Lanzarote y por la opinión que compartió en Expedia, estamos encantados de saber su opinión sobre su estancia. Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro. Saludos cordiales, Beatriz Macareno Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, also with me being on permanent crouches i found it easy to get around the hotel from pool side to acess to the walk in shower etc the whole stay was first class.
Stayed 7 nights in Nov 2019
Response from Guest Experience Management on Nov 12, 2019
Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time you spent to share your personal experience at our Occidental Lanzarote Playa hotel. We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon. Kind regards,

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from Guest Experience Manager on Oct 21, 2019
Dear Gary, First and foremost, we would like to thank you for the praising review you shared following your recent visit to our Occidental Lanzarote Playa hotel and we are delighted to read that we were able to match your expectations. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind Regards, Beatriz Macareno Guest Experience Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We was overrun in our room with cockroaches. Staff didnt seem concerned. We had to be moved from two rooms and could only give us one room for all of us. No hot water entire stay. Shower busted too.
Stayed 4 nights in Sep 2019
Response from Guest Experience Manager on Oct 6, 2019
Dear Guest, We would like to thank you for your preference in selecting our hotel for your holidays in Lanzarote, as well as for taking the time to tell us about your recent experience among us. We have very strict hygiene standards for our entire establishment and perform periodic pest control treatments, as per the applicable legislation and using professionally certified companies. Unfortunately, just like in a private home, insects can sometimes slip through, regardless of the measures we take. We understand the sensitive nature of this matter and offer our sincerest apologies once again. We are sorry to hear about the issues you had with our bathroom. Please accept our sincere apologies. Your feedback will be shared with our Maintenance Manager to ensure that this was an isolated issue that is corrected moving forward. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Beatriz Macareno Guest Experience Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Bedrooms and view was nice though rooms needed a coat of paint. Food was terrible . Undercooked chicken and very repetitive menu. Overall the hotel needed painting . Very tired and dirty looking inside
Stayed 7 nights in Sep 2019
Response from Guest Experience Manager on Sep 23, 2019
Dear Guest, We would like to thank you for your preference in selecting our hotel for your holidays in Lanzarote as well as for taking the time to tell us about your recent experience among us. At Occidental, we always strive to make meals one of the best experiences among us and we truly regret your disappointment with our menu and although it has been studied so as to guarantee a varied assortment of dishes prepared with local products to please the most demanding palates, we will not fail to share your comments with our Executive Chef for information and further revision. On the other hand, we apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so guests feel comfortable. We will forward your comment to the management team because customer feedback helps us to improve, and we will keep it in mind for future infrastructure renovations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Lanzarote. Kind Regards, Beatriz Macareno Guest Experience Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
We´ve stayed here many times and will continue to do so - it has become a home from home but with added luxuries!! The food on our last stay was the best ever with plenty of choice for each meal every day. If there was anything to be disappointed with it was the daytime activities, which have always been good, but this time fell short of previous stays.
Stayed 4 nights in Aug 2019
Response from Guest Experience Manager on Sep 12, 2019
Dear Susan, We first would like to thank you for making our Occidental Lanzarote Playa your preferred choice for your holidays in Lanzarote, it is always a pleasure to welcome back our most loyal guests year after year. Thank you very much for your lovely review. According to the entertainment, we will continue doing our best to bring performances which are of good taste and variety so as to guarantee quality entertainment for all our guests in the future. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are happy to read that you enjoyed the resort and our service. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind Regards, Beatriz Macareno Guest Experience Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Aug 2019
Response from Guest Experience Manager on Oct 4, 2019
Dear Guest, We would like to thank you for your preference in selecting our Occidental Lanzarote Playa hotel for your holidays in Lanzarote, as well as for taking the time to tell us about your recent experience among us. We are pleased to know that overall you have enjoyed our services. Once more, we thank you for sharing your experience with us and we look forward to serving you again soon. Kind Regards, Beatriz Macareno Guest Experience Manager

8/10 Good

Verified traveller

Stayed 7 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Don’t eat in the restaurant if you can avoid it. Rude wait staff with no patience for you at all
Stayed 5 nights in Jun 2019
Response from Guest Experience Manager on Jun 22, 2019
Dear Guest, We first would like to thank you for choosing our hotel for your holidays and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Although your comments do not seem to quite match with the usual feedback that we receive both on this support and onsite, for a future stay, please do not hesitate to voice your concerns and approach the management team to inform us of the service imperfection you report on your review, we will be more than pleased to assist for you to fully enjoy your holidays among us.  Thank you once again, for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Beatriz Macareno Guest Experience Manager

8/10 Good

Conrad, Ireland

Liked: Cleanliness, staff & service
When we arrived at the hotel and checked in, we located our room and were disappointed, as the room was in a different wing of the hotel which was unlike the plush reception area. The room resembled an apartment more than a room in a four star hotel. From the picture provided via Expedia, we expected a luxurious suite, but were met with a room with one double bed and a large living room with a sofa bed and camp bed. The room was spacious, but felt very bare and was in need of some superficial upgrades. After speaking the hotel manager, who was very helpful, we were shown into another room in the same wing, but it was the same. The manager then offered us a room in the main hotel, which came with a extra charge. This room was what we had expected to have been allocated in the first place! One problem with staying in the main hotel is the loud entertainment at night, the sound seemed to penetrate the room, even though it’s a block building! That being said, the food and staff cannot be faulted and we thoroughly enjoyed our week at Occidental Lanzarote Playa. We hope to return again in the future.
Stayed 7 nights in May 2019
Response from Guest Experience Manager on Jun 1, 2019
Dear Customer, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Lanzarote Playa, was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Moreover, we would like to thank you for pointing out the efficient service you received when reporting your preference for an upgrade, when a guest informs us of a concern, we try to do our very best to assist them in every way possible. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We will take your suggestions into consideration to keep improving day by day. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Beatriz Macareno Guest Experience Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Spacious rooms and good breakfast. Standard hotel but very friendly staff.
Stayed 7 nights in May 2019
Response from Guest Experience Manager on Jun 1, 2019
Dear Customer, Firstly, we would like to thank you for choosing our Occidental Lanzarote Playa hotel for your holidays in Lanzarote and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your well-being whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Beatriz Macareno Guest Experience Manager

8/10 Good

Wendy, Napoli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay!
We enjoyed our stay. The beds were comfortable and the staff was helpful. We thought there would be more options for exercise classes so that was a disappointment. We didn't use the spa. There was a fee to use the sauna and hot tub. My daughter and I are gluten free and vegan and the kitchen was very accommodating. The gluten free pancakes were really good. I just had to ask for them before sitting down. If you want to see entertainment in the evenings, be sure to claim a seat early. They fill up quickly. We were happy with the location except for it is not on a beach as stated on Hotels.com. There is a convenient bus stop that will take you to beaches.
Stayed 7 nights in May 2019
Response from Guest Experience Manager on May 25, 2019
Dear Guest, First and foremost, we would like to thank you for the praising review you shared following your recent visit to our Occidental Lanzarote Playa hotel and we are delighted to read that we were able to match your expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We also would like to thank you for your highlight on the comfort of our beds because at Occidental we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. At Occidental, we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Lanzarote. We will take your suggestions into consideration to keep improving day by day. Again,we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Beatriz Macareno Guest Experience Manager

8/10 Good

Verified traveller

Stayed 4 nights in May 2019
Response from Guest Experience Manager on May 12, 2019
Estimado huésped, Gracias por elegirnos para pasar sus vacaciones y comentar sobre las mismas en este foro. Nos complace saber que en general usted ha disfrutado de su estancia en el hotel. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto. Saludos cordiales, Beatriz Macareno Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pools and the location close to beach. Very clean hotel. Great entertainment.
Stayed 7 nights in Apr 2019
Response from Guest Experience Manager on May 1, 2019
Dear customer, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Occidental Lanzarote Playa hotel and we are delighted to read that we were able to match your holiday expectations. We also are very grateful for your highlight on the quality of the entertainment program during your stay. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Lanzarote. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Beatriz Macareno Guest Experience Manager.

8/10 Good

Adrienn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019
Response from Guest Experience Manager on May 1, 2019
Dear customer, Greetings from Occidental Lanzarote Playa! Thank you very much for your review. We hope you will give us another opportunity to serve you in the future again! Kind regards, Beatriz Macareno Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean. Great views. Wonderful selection of foods. Would recommend for anyone who wants a get away as not close to many other shops/ restaurants but can get to via free shuttle bus
Stayed 4 nights in Apr 2019
Response from Occidental Lanzarote Playa on Apr 27, 2019
Dear customer, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Lanzarote Playa hotel and we thank you for your kind recommendation to Expedia's readers. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Beatriz Macareno Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool area with great opportunities to catch the sun all day long. The staff were always friendly, helpful and welcoming, going above and beyond to help if they could. Great selection of food and drinks included in the all inclusive package. A quiet location but easily accessible to shops and larger resorts.
Stayed 4 nights in Apr 2019
Response from Guest Experience Manager on Apr 27, 2019
Dear customer, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Occidental Lanzarote Playa hotel and we are delighted to read that we were able to match your holiday expectations. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your well-being whilst staying among us. We are also happy to read you found our hotel to be at a convenient location during your visit to Lanzarote. Moreover we are glad you enjoyed the beauty of our pool area. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Beatriz Macareno Guest Experience Manager

10/10 Excellent

Aldina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Guest Experience Manager on Apr 25, 2019
Dear Customer, Greetings from Occidental Lanzarote Playa! Thank you for choosing our hotel for your vacations. We hope you can visit us again soon. Kind regards, Beatriz Macareno Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from Guest Experience Manager on May 3, 2019
Estimado huésped, Gracias por elegirnos para pasar sus vacaciones. Esperamos que nos visiten de nuevo pronto. Saludos cordiales, Beatriz Macareno Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, staff were very kind and it was very family friendly
Stayed 5 nights in Apr 2019
Response from Guest Experience Manager on Apr 18, 2019
Dear customer, Thank you so much for sharing with us your comments on this important Web Site. We thank you for highlighting the quality of our Staff. We hope to see you back soon to the Occidental Lanzarote Playa. Kind regards, Beatriz Macareno Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Water in the pool was heated ! But the toilet next to the pool should be cleaned more often
Stayed 9 nights in Apr 2019
Response from Guest Experience Manager on Apr 18, 2019
Dear customer, Thank you very much for sharing your comments about your stay in our hotel. We hope to see you back soon. Our best regards from sunny island of Lanzarote, Beatriz Macareno Guest Experience Manager