Thomas would you mind sharing details on why you didn’t enjoy your stay? We want to make sure we have the opportunity to learn from your experience.Thank you, Kara WilsonAssistant General Manager

Dear Olga, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you!! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Deborah, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you!! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Bruce, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Susan, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! Thank you for the comment about housekeeping services so we can reiterate the policy to the front desk team for check ins :) Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Taylor, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Ollie, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Heidi, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Mark, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Kimberly, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Erin, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! It makes me so happy to know you and your son felt safe and enjoyed your stay with us. Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered and we hope to see you again next time your travels bring you to East Lansing. Sincerely, Kara Wilson Assistant General Manager

Dear Sharekia, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Kristina, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Angela, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Olivia, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Martin, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Ezinwa, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest, and thank you for mentioning Angela's awesome service. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Carminia, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest, and thank you for mentioning Angela's awesome service. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Roderick, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Kathleen, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Carolyn, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Elizabeth, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Gretchen, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Edward, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Douglas,First and foremost, thank you for choosing to be our guest and for taking the time to provide honest, valued feedback regarding your experience.As a team, providing the highest level of hospitality and the guest experience expected from a Marriott property is of highest priority. As such, I sincerely apologize for the frustration caused by a cancelled reservation. Upon reviewing your reservations, your cancelation did not happen at property level and I would highly recommend contacting the thirdparty bookingsite the reservation was made through in hopes that they might be able to look into this further for you. We truly appreciate the time taken to provide this feedback as it will assist us in ensuring immediate improvements are made in the applicable areas.Thank you again for choosing to be our guest. We hope to have the opportunity to provide a better experience in the future.Sincerely,Kara WilsonAssistant General Manager

Dear Cassandra, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Michael,Thank you for taking the time to provide valued, honest feedback regarding you recent experience as our guest.Providing the highest level of hospitality is our number one priority. As such, I sincerely apologize for failing to meet your expectations and can certainly understand your disappointment in encountering a queen bed upon arrival when you were expecting to have a king bed. In reviewing, I was unable to locate where our property reflects having king beds. Would it be possible to send a screenshot or reservation confirmation where this is noted? I would like to ensure this is addressed so that we can ensure corrections are made.Thank you again for choosing to be our guest and for taking the time to provide valuable feedback. We hope to have the opportunity to provide a better experience upon a future visit.Kara WilsonAssistant General Manager

Dear Amy, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Noreen, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! ! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Dear Judy, on behalf of the entire hotel team, I want to thank you for taking the time to provide valued feedback regarding your experience as our guest. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Sincerely, Kara Wilson Assistant General Manager

Laurah,First and foremost, thank you for choosing TownePlace Suites East Lansing for your recent travel accommodations. We truly appreciate your honest and valuable feedback. Providing the highest level of hospitality is our number one priority. In reviewing your feedback, I disappointed to learn that this was not your experience. I sincerely apologize for the issues that you experienced as our guest and we appreciate you letting us know about your experience. As discussed with your husband over the phone we waived the shipping fee for your lost and found items. I hope your package got to you well. Please know that your feedback will be shared and utilized within the appropriate teams to ensure the necessary guidelines are in place to prevent reoccurrences. Once again, thank you for taking the time to share your feedback. We appreciate your choice to stay with us and are hopeful for the opportunity to provide a better experience in the future.