Exterior

Reviews of Lancaster Arts Hotel

3.5 out of 5
Lancaster Arts Hotel
300 Harrisburg Ave, Lancaster, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 730 out of 1002 reviews" "
Rating 8 - Good. 169 out of 1002 reviews" "
Rating 6 - Okay. 52 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Garland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the guest art displays and the loft-like feel of the rooms. Staff are very friendly!
Stayed 1 night in Apr 2024
Response from Inspiration Coordinator on Apr 17, 2024
Thank you so much! We're thrilled to hear that you enjoyed our guest art displays. Our team strives to provide exceptional service, and we're delighted that you found them to be friendly. We look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Inspiration Coordinator on Apr 17, 2024
Thank you for choosing to stay with us! Your feedback means the world to us, and we're delighted to hear that you had a positive experience. We strive to provide exceptional service to all our guests, and we're thrilled that we succeeded during your stay. We hope to have the pleasure of welcoming you back again in the future!

10/10 Excellent

Carla

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing accommodations our suite was gorgeous and super clean. At every turn conceirge was helpful and always polite at all hours of the day or night. I even needed extra pillows and utensils in the middle of the night and they were always accommodating. The lobby is beautiful, the bartender informative and patient when we arrived late almost before closing. The lighting drinks, tasty cocktails and art in every floor added a visual appeal and aesthetic that felt more cosmopolitan than the overall feel of being in Lancaster or near Amish country. Only con is the breakfast is not included and it is pretty below average if you have to pay for it. My daughter and husband ate breakfast and said it was pretty bad. Overall, I’d come back again in a heartbeat just take care of your own food or go out for your meal. Otherwise a stunning hotel with exceptional hospitality.
Stayed 1 night in Mar 2024
Response from Inspiration Coordinator on Apr 12, 2024
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay. It's wonderful to know that our concierge team was able to assist you promptly and courteously, even during late hours.We apologize that our complimentary continental breakfast did not meet your expectations. Your feedback is invaluable to us, and we'll certainly take it into consideration to improve our offerings. We hope that despite this, you'll consider returning to stay with us again. Should you choose to visit us in the future, we'd be happy to recommend some fantastic local dining options for your breakfast needs. Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Inspiration Coordinator on Apr 12, 2024
Thank you so much for your review! Your satisfaction is my utmost priority. If there's anything else we can do to continue providing top-notch service or assistance, please don't hesitate to let us know. Your feedback is invaluable, and we look forward to serving you again in the future!

10/10 Excellent

Gale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area with friendly staff
Stayed 2 nights in Apr 2024
Response from Inspiration Coordinator on Apr 4, 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your experience with us.. We strive to create a welcoming atmosphere for all our guests, and it's wonderful to know that we succeeded in making your visit enjoyable. We look forward to welcoming you back again soon!

8/10 Good

Marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a cute hotel, well placed to downtown Lancaster and to Franklin and Marshall College. The bathroom was well appointed, the included breakfast was good enough (great coffee) and everything was very clean. Downsides: the floor was not level, which led to the bed also being not level enough to be somewhat disconcerting. The elevator is oddly slow.
Stayed 2 nights in Apr 2024
Response from Inspiration Coordinator on Apr 4, 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your hotel stay with us.We apologize for any inconvenience caused by the uneven floor and its impact on the bed's levelness. With the hotel being in a converted 1800's warehouse, some things may feel a bit off. Rest assured, we will address this concern promptly to ensure a more comfortable stay for our guests. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Worth a stay in Lancaster..
Stayed 1 night in Mar 2024
Response from Inspiration Coordinator on Apr 4, 2024
Thank you for your kind words! We're delighted to hear that you had a lovely experience during your stay with us in Lancaster. We appreciate your recommendation and hope to welcome you back for another enjoyable stay in the future.

6/10 Okay

Lois

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Checked in and took the slowest one elevator ever to my room. My key card didn’t work to open my door. Had to go back down again to get my cards to actually activated. Pain in the butt. TV didn’t work. Asked receptionist to get fixed. Came back from entire day away. Not fixed. Also when I dialed to tell her about it no one picked up line. That is concerning. I had to call from cell. Then she picked right up. Like didn’t want to deal with any actual problems. Super loud room. The room above us was so loud. Literally couldn’t sleep. Showers are unusually large. In order to use the shampoo that is in dispenser, you have to walk out from the shower to reach it. It’s really an odd placement. Bad planning. This place charges a lot for what they offer. Service is poor. Everything else is sub par. This was my second visit. It’s close the college campus which is convenient. That’s it’s only appeal.
Stayed 2 nights in Mar 2024
Response from Inspiration Coordinator on Apr 4, 2024
We're truly sorry to hear about the issues you encountered during your stay with us. Your experience does not reflect the high standards of service we aim to provide. We apologize for the inconvenience with the elevator, key card, and TV, as well as the noise disturbance. Your feedback is invaluable, and we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your loyalty and hope to have the opportunity to regain your trust on your next visit.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building aesthetic was artistic, industrial, and stylish.
Stayed 2 nights in Mar 2024
Response from Inspiration Coordinator on Mar 26, 2024
Thank you for your review! We're thrilled to hear that you appreciated the aesthetic of our building. We take pride in creating a unique and visually appealing atmosphere for our guests. We hope to have the pleasure of hosting you again soon for another memorable experience.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice warehouse to hotel conversion.
Stayed 1 night in Mar 2024
Response from inspiration Coordinator on Mar 26, 2024
Thank you for your review! We're delighted to hear that you enjoyed our hotel conversion. We take pride in preserving the unique charm of the space while providing a comfortable stay for our guests. We hope to welcome you back again soon for another enjoyable experience.

10/10 Excellent

Hector, Lancaster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet clean and everyone was respectful
Stayed 2 nights in Mar 2024
Response from Inspiration Coordinator on Mar 22, 2024
Thank you for your kind review! We're thrilled to hear that you had a quiet and clean stay with us and that our team members were respectful throughout your visit. Providing a peaceful and welcoming environment for our guests is always our top priority. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room, clean and friendly staff. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from Inspiration Coordinator on Mar 19, 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our rooms beautiful, our facilities clean, and our staff friendly during your stay. We look forward to hosting you again in the future!

8/10 Good

Matthew, Stony Brook

Very nice
Stayed 1 night in Mar 2024
Response from Inspiration Coordinator on Mar 19, 2024
We appreciate your kind words! Thank you for taking the time to share your feedback with us. We hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Robert

Stayed 2 nights in Mar 2024
Response from Inspiration Coordinator on Apr 8, 2024
Thank you for choosing to stay with us! Your feedback means the world to us, and we're delighted to hear that you had a positive experience. We strive to provide exceptional service to all our guests, and we're thrilled that we succeeded during your stay. We hope to have the pleasure of welcoming you back again in the future!

6/10 Okay

Lyndsay

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ann

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Thank you for your review of our hotel. We are glad you enjoyed your stay with us and if future travels bring you back to the area, please stay with us again.

10/10 Excellent

kristine, Valhalla

Stayed 1 night in Feb 2024
Response from Inspiration Coordinator on Apr 1, 2024
Thank you for choosing to stay with us! Your feedback means the world to us, and we're delighted to hear that you had a positive experience. We hope to have the pleasure of welcoming you back again in the future!

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities
The loft rooms were unique and very quiet.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Helen, thank you for your review of the Lancaster Arts Hotel. We are glad to see you enjoyed one of our Loft rooms. If your future travels bring you back to the area, please stay with us again.

10/10 Excellent

Stephanie, Orangeville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed Friday - Sunday to celebrate Valentines Day. We stayed in a Loft Suite and it was very spacious and clean. Bathroom was very clean and spacious and loved the jacuzzi tub. The property was very clean maybe could use some spackling and painting in spots. Staff were all very nice. Continental breakfast had a good selection and was good. Only one complaint would be the water temperature in the shower we had to keep messing with the knob because it would never stay one consistent temp. Other then that we had a wonderful stay and would definitely stay again.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Stephanie, thank you for your review of the Lancaster Arts Hotel. We are glad to see you enjoyed one of our Lofts Suites and the jacuzzi tub for Valentines Day. All historical properties come with continual maintenance to ensure the hotel is looking its best at all times. I do apologize for the inconsistent water temperature. We look forward to seeing you again in the future.

6/10 Okay

sonam

Business traveller
average
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 29, 2024
Thank you for your review of our hotel. We apologize for not exceeding your expectations. Please let us know what we could have done better for you to have had a more enjoyable stay.

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 28, 2024
Mary Ann, thank you for your review of the Lancaster Arts Hotel. We are glad you like the hotel and hope to see you in the future if your future travels bring you back to the area.

4/10 Poor

Charlene

Stayed 1 night in Jan 2024

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Thank you for your recent stay and review of the Lancaster Arts Hotel. We are glad to see your stay was enjoyable yet we did not exceed your expectations. Please let us know how we could have made your stay more enjoyable. If your future travels bring you back to the area, please stay with us again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Interesting hotel in converted industrial site. Walkable to downtown. Excellent restaurant on site. We had a great stay over the Holidays.
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 29, 2024
Thank you for your stay and review our the Lancaster Arts Hotel. We are glad your stay was great and you enjoyed the restaurant. If your future travels bring you back to the area, please stay with us again.

10/10 Excellent

Robin, Towaco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant within the hotel and extremely accommodating staff. Third time visiting the Arts Hotel and I’ll be back.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Robin, thank you for your review of our hotel. We are glad you to see you have enjoyed our hotel on three occasions and have enjoyed the restaurant as well. We look forward to seeing you again in the near future.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 29, 2024
Jeffrey, thank you for your review of our hotel. We are glad to see you enjoyed your stay with us and welcome the opportunity to provide an authentic hospitality experience to you again if future travels bring you back to the area.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Thank you for your review of our hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Excellent

Hafizah, Montclair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Thank you for your review of our hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Excellent

brigette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 29, 2024
Thank you for your review of our hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Excellent

brigette

Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Thank you for your review of our hotel. We are glad you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our overnight stay at Lancaster Arts Hotel! Very convenient to downtown with no extra hotel parking fee and lots of dining options close by. Wonderful atmosphere in the hotel and very comfortable; the shower was great. A red rosebud as part of the turndown service was a pleasant surprise. Would happily to stay here again.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 29, 2024
Ann, thank you for your review of our hotel. We are glad you enjoyed your stay with us. Our entire team takes great pride in providing authentic hospitality. If your future travels bring you back to the area, please stay with us again.

10/10 Excellent

Christopher, Meridian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Feb 29, 2024
Thank you for your review of our hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Excellent

Charles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Adorable little hotel in a quant town.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Thank you for your review of the Lancaster Arts Hotel. We are glad to see you enjoyed your stay with us. Our entire team takes great pride in providing unmatched hospitality. If your future travels bring you back to the area, please stay with us again.

10/10 Excellent

JILL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with tons of artsy vibes! Absolutely loved our room, we had the suite with the big bath tub definitely large enough for two people! Everyone was extremely helpful and polite! Only thing I would recommend they do is hire more help during the complimentary breakfast. It was too much for one person during the busy hours. Other than that nothing bad to say, we would definitely stay here again and highly recommend!
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 29, 2024
Jill, thank you for your review of the Lancaster Arts Hotel. We are glad you enjoyed your room and the amenities the hotel has to offer. Our team takes great pride in providing authentic hospitality. We look forward to seeing you again in the near future.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 29, 2024
Thank you for your review our the Lancaster Arts Hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Excellent

ajay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Thank you for your review of the Lancaster Arts Hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please with us again.

10/10 Excellent

Kristen

Stayed 1 night in Dec 2023
Response from General Manager on Feb 29, 2024
Kristen, thank you for your review of our hotel. We are glad to see that you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Excellent

brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Feb 29, 2024
Thank you for your review of our hotel. We are glad you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Excellent

Joe

Stayed 1 night in Dec 2023
Response from General Manager on Feb 29, 2024
Thank you for your review of our hotel. We are glad you enjoyed your stay with us and if future travels bring you back to the area, please stay with us again.

10/10 Excellent

Lauren

Stayed 1 night in Dec 2023
Response from General Manager on Feb 29, 2024
Thank you for your review of our hotel. We are glad to see your stay was enjoyable. If your future travels bring you back to the area, please stay with us again.

4/10 Poor

Eric, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the overall appearance and staff courtesy. However, there were areas that need IMMEDIATE attention. For example, the did not see any obvious EXIT or direction signs (on the second floor) for the Elevator; we passed its location several times. This would have been a hazard, if we needed to evacuate the building during a fire or other emergency! The room was COLD, not matter how we set the thermostat; we managed to get the room warmed up before going to bed, but during the night the temperature plummeted! We froze! Also, the TV remote did not turn the TV on/off! We had to figure out how to turn it on manually (many people would not have been able to do this!). Finally, breakfast was not ready, as advertised, we (and several other guest) waited unit almost 8:30 A.M. to be admitted to the room. There were no pancakes, only cold hard boiled eggs, as few pastries, toasts/muffins, coffee, cold cereal and yogurt. All-in-all, we expected MUCH better accommodations, especially heat-wise! I would look into the EMERGERNCY and DIRECTION signs IMMEDIATELY, as this is a safety violation! Thank goodness we didn't have to evacuate the room in the dead of night!
Stayed 1 night in Dec 2023
Response from Nicole on Jan 2, 2024
First, we want to sincerely apologize for your experience. We pride ourselves on our hospitality and our unique environment. We want to thank you for the opportunity to rectify and correct these issues for future guests, including yourselves.It's our hope that you'll allow us another opportunity to host you soon.

10/10 Excellent

Nicholas, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike any other hotel I've been to. The art theme is carried through all aspects of the hotel including a sketch pad in every room. The restaurant in the hotel is excellent. In my opinion the best in the city.
Stayed 1 night in Dec 2023

2/10 Terrible

Kristy

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

James

Travelled with partner
Liked: Staff & service, property conditions & facilities
Internet coverage isn't the best and the first room I checked into had a messy bed, which I didn't want to know what when on in it, but they were great with switching my room out.
Stayed 1 night in Dec 2023

10/10 Excellent

Lourdes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the resy for my dad. He loved it couldn’t stop talking about the hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property we would definitely stay there again. The bed in the master was quite possibly the most comfortable bed I’ve ever slept.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

michael, Florence

Liked: Amenities
Large room very clean and warm
Stayed 1 night in Dec 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023