Seasonal outdoor pool

Reviews of Big Pines Mountain House

2 out of 5
Big Pines Mountain House
4083 Cedar Ave, South Lake Tahoe, CA

Reviews

6.2
Rating 10 - Excellent. 183 out of 1006 reviews" "
Rating 8 - Good. 246 out of 1006 reviews" "
Rating 6 - Okay. 212 out of 1006 reviews" "
Rating 4 - Poor. 182 out of 1006 reviews" "
Rating 2 - Terrible. 183 out of 1006 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Savanth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place to stay
Stayed 1 night in Feb 2024
Response from Manager on Mar 16, 2024
Hello Savanth, We are sorry to hear about your experience. Guest feedback helps us improve our services for future stays. If you'd like to share more details, please contact our management team directly to assist you further. Your input is valuable to us.

8/10 Good

Tanesha

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Tanesha,We're delighted to hear you had a pleasant stay with us. If you have any further comments or suggestions, please feel free to reach out to us so we can continue improving our services.

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Warren,We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please feel free to contact our management team directly. Thank you for choosing to stay with us.

2/10 Terrible

Felicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested a Family Suite, the bunk bed was missing screws and was placed parallel to window. The king bed was not placed appropriately at wall. The pillows kept falling in between wall and bed because there was no head board and the frame was misplaced. There was no bathtub for kids bathing. The heater did not work. The refrigerator froze everything. Also the designated parking was completely taken by tourists. In the second night of reservation we had just arrived from snow park. As we fed our 5 grandchildren dinner at 6pm the staff knocked on room door to let us know the neighbors complained of noise. He told us we had to keep the noise a minimum at 6pm. I told him we are in a family suite with 2 toddlers and 2 babies. That cry and have fits just as all babies do. I believe the noise ordinance time is 10am- 10pm. Our last night was ruined trying to keep kids quiet. I feel that was very unacceptable. This place is a motel not hotel.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 13, 2024
Hello Felicia, We apologize for any inconvenience you experienced during your stay. Our team will address the maintenance and room layout issues mentioned to enhance guest comfort. Regarding noise complaints, we strive to ensure a peaceful stay for all guests, and appreciate your understanding in maintaining a quiet environment. Your feedback is valuable in improving our services for future guests.

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Grace,We are pleased to hear that you enjoyed our hotel's convenient location. We strive to provide our guests with a prime spot for their travels. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Zhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Value
Stayed 1 night in Feb 2024
Response from Manager on Mar 5, 2024
Hello Zhan,We're pleased to hear you found our hotel to be a great value. We strive to offer our guests a comfortable and enjoyable stay. Your feedback is valuable to us for future improvements. Thank you for choosing to stay with us.

10/10 Excellent

Peppe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Feb 2024
Response from Manager on Mar 5, 2024
Hello Peppe,We are delighted to hear that you enjoyed our hotel's convenient location. We hope you had a wonderful stay and look forward to welcoming you back in the future!

4/10 Poor

Robert

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Thin walls, crowded parking, dated, and overall needs a facelift
Stayed 2 nights in Feb 2024
Response from Manager on Mar 3, 2024
Hello Robert,We appreciate your feedback and will share it with our team for future improvements. We strive to enhance our guest experience continually.

4/10 Poor

Karl

Disliked: Cleanliness, amenities, property conditions & facilities
Good location. Easy parking. Poor water pressure on ground floor. Room needed to be swept and mopped. Cleanliness was poor. Staff was nice
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Karl, We appreciate your feedback on our convenient location and parking facilities. We will share your comments on water pressure and cleanliness with our team for improvement. It's great to hear you found our staff to be friendly during your stay.

10/10 Excellent

Sahid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Sahid,We're delighted to hear you enjoyed our convenient location during your stay. We appreciate your feedback and hope you had a wonderful time exploring the area. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

6/10 Okay

Guillermo

I ask for a no pet room but the room they gave me still has that wet animal odor. The tv control remote doesn’t work and they said I have to wait till tomorrow morning to get a different one. I’m only staying here for one night so that is not good.
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Guillermo, We're sorry to hear about your experience. We appreciate your feedback and will share this with the team for improvement. For any future concerns, please don't hesitate to reach out to our management.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello James,We appreciate you taking the time to share your experience with us. If there are any specific suggestions or concerns you'd like to discuss further, please feel free to reach out to our management team. We value your feedback and hope to welcome you back in the future.

2/10 Terrible

Lok Man

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spider, flys, dead flys on mirrors in the bathroom. TV tilted coffee table felt like it’s going break apart, outlet don’t work, blower dryer does not work, one good thing is that is quiet but also because no one want to come here! Sink and towel all stain!
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Lok Man, Thank you for sharing your feedback with us. We appreciate your comments and regret to learn about the issues you experienced during your stay. We take all feedback seriously and will address these concerns with our team. Your insights help us improve the guest experience.

8/10 Good

David, Pine

Liked: Staff & service
Staff always ready to help.
Stayed 17 nights in Jan 2024
Response from Manager on Feb 20, 2024
Hello David,We appreciate your kind words about our helpful staff. Should you have any future needs, don't hesitate to reach out to us.

4/10 Poor

Larisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old hotel. Our room looked very poorly maintained. Toilet leaked, no side table lamps. Very noise heater, weird holes on the walls and ceiling. Surprised to see such a hotel room in California, in Tahoe area to be honest.
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Larisa,Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We strive to provide a comfortable and well-maintained environment for our guests. We appreciate your insights and will address your concerns accordingly.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello Steve,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a pleasant experience. We take pride in providing exceptional service and facilities to our guests. Please feel free to share any specific feedback or suggestions you may have for us. We appreciate your support and hope to welcome you back in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and they are always ready to give the correct information.
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello William,Thank you for sharing your positive experience with our friendly and knowledgeable staff. We take pride in providing accurate information to ensure a pleasant stay for our guests. If you have any further feedback or need assistance, please feel free to contact us.

2/10 Terrible

Ana

Travelled with family, Travelled with pets
Had to take a cold shower, and it’s snowing outside, o have asthma so not a good combo, heater isn’t heating the whole room, tv does not work. Want my money back.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Ana, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand the importance of a comfortable room and we regret that the heater did not meet your expectations. We appreciate your patience and understanding, and we have notified the appropriate team to address the issues mentioned. We encourage you to reach out to our management team directly to discuss compensation options.

2/10 Terrible

Sridhar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Heater was not working (dec 24)
Stayed 1 night in Dec 2023
Response from Manager on Jan 27, 2024
Hello Sridhar, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the heater not working. We appreciate your feedback and will address this issue with our maintenance team to ensure it is resolved promptly.

10/10 Excellent

Emily

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was clean enough but definitely outdated. Hair dryer did not work in my room, but other than that no issues. Staff was very friendly! Will stay again
Response from Manager on Jan 10, 2024
Hello Emily,Thank you for choosing our hotel and sharing your feedback with us. We're delighted to hear that you appreciated our great location and clean rooms. We apologize for any inconvenience caused by the outdated decor and the hair dryer issue. Our friendly staff is always here to assist, and we're glad to know they made a positive impression on you. We look forward to welcoming you back on your next visit.

10/10 Excellent

Tony

Stayed 2 nights in Dec 2023
Response from Manager on Jan 17, 2024
Hello Tony,We are thrilled to hear that you had a wonderful stay at our hotel. Your satisfaction is our top priority and we are delighted that we met your expectations. Should you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another fantastic experience.

6/10 Okay

Sunil

Travelled with family
Disliked: Amenities
I feel I have overpaid for this property
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Hello Sunil, Thank you for sharing your feedback with us. We understand that you may have concerns about the value of your stay. Our rates are determined based on various factors such as location, amenities, and market demand. We encourage you to contact our management team directly to discuss your specific concerns further.

10/10 Excellent

Jessica

Travelled with family
Liked: Staff & service, property conditions & facilities
Front desk associate!! By far, most spectacular customer service 👌
Stayed 2 nights in Sep 2023
Response from Manager on Dec 16, 2023
Hello Jessica,Thank you for your kind words! Our front desk associates strive to provide exceptional customer service. We greatly value your feedback and hope to welcome you back in the future.

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Janice,Thank you for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience. We look forward to welcoming you back in the future.

10/10 Excellent

Edgar

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Edgar,Thank you for choosing to stay with us during your recent visit! We are delighted to hear that you had a fantastic experience at our hotel. Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. We look forward to welcoming you back for another wonderful stay in the future.

2/10 Terrible

Danette

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The way I was treated and that they called me POLICE ON ME AND MY HUSBAND FOR TALKING ON THE PHONE WITH OUR COUSIN. I FELT XERY VIOLATED AND THEN HAD NOTHING THAT THEY ADVERTISED. NO COOKING UTENSILS NO GARBAGE CAN JUST TOTALLY AWFUL. WOULD NEVER RECOMMEND TO A BEAR
Stayed 2 nights in Nov 2023
Response from Manager on Dec 2, 2023
Hello Danette, We apologize for any misunderstanding or inconvenience you may have experienced during your stay. Our priority is to ensure the safety and comfort of all our guests, hence certain protocols are in place. We regret if you felt violated due to the phone conversation incident. Regarding the amenities, we appreciate your feedback and will further investigate the matter to ensure it complies with our advertised services. Remember, your satisfaction is important to us and we welcome any future opportunity to serve you better.

6/10 Okay

Zoe

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Zoe,We value your stay and want to ensure your satisfaction. If you have any specific feedback or concerns about your experience, please reach out to us directly so we can address them accordingly.

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa room!
Great spa room!
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello Rebekah,We're delighted to hear that you enjoyed our spa room! Thank you for your feedback and we hope to welcome you back soon for another relaxing stay.

4/10 Poor

Danielle

Travelled with family
Disliked: Amenities, property conditions & facilities
Walls are paper thin and you can hear everything in the next room. Woken up at 1am from next door guest, kids running around, slamming cabinets, talking very loudly. Did not stop until almost 4am and was unable to contact anyone at this time of night and no one in office at check out, just had to drop card keys in the box. Sheets were stained and there were little seed type things all over and on bed. Not sure what it was. Yes the room is on the cheaper side but still not even worth that much.
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Danielle, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to noise disturbances from the neighboring room. We understand the importance of a peaceful stay and will make sure to address this issue with our staff. Regarding the cleanliness issues you mentioned, we have informed our housekeeping team to ensure that such occurrences are avoided in the future. We appreciate your valuable input and hope to have the opportunity to provide you with a more enjoyable experience in the future.

6/10 Okay

Kelle

Travelled with family
Liked: Staff & service
1st room, fireplace not working. Hotel person tried their hardest to get it working, but no. Got moved to a different room. Fireplace was working, but floor was sticky and had to have hotel person come back again the next morning to make my TV work. Bravo to the staff, but some attention needs to be paid the cleanliness of the rooms and their amenities.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Kelle,Thank you for sharing your feedback about your recent stay. We appreciate your recognition of our hardworking staff for their efforts to address the fireplace and TV issues. We apologize for the inconvenience caused by the cleanliness of the room and amenities. Rest assured, we will address this matter with our housekeeping team to ensure a better experience for future guests.

8/10 Good

Kriss

Stayed 1 night in Oct 2023
Response from Manager on Nov 12, 2023
Hello Kriss,Thank you for choosing to stay with us. We appreciate your positive feedback and are glad to hear that you enjoyed your stay overall. We apologize for any inconvenience you experienced and will take your feedback into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for an even better experience.

2/10 Terrible

Angela

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in, there was no one at the front desk. (5pm) And then we were assigned to a room that was not made up. Returned to front desk to get another. The whole time being reassigned the new room the clerk kept saying please do not give us a bad review. The second room, the lights kept flickering off/on. The hot and cold water was inconsistent in the shower. Overall I would not recommend not even for the room rate. The previous responses on here from the staff state they are trying to fix the issues....I cannot see where any improvements have been made.
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Angela, We apologize for the inconvenience you experienced during check-in and with your room. Please be assured that we take your feedback seriously and will address these issues with our team to ensure a more pleasant stay for our guests. Thank you for bringing this to our attention.

6/10 Okay

Tyler

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on Oct 19, 2023
Hello Tyler, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate your input and will use it to improve our services.

2/10 Terrible

Melanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first room we were put in was under construction then we were put in a room that had a horrible smell and nasty carpet outdated broken furniture when I said I am not staying here I was told no refund then told to call my bank and threatened by 3 people when worked there stay away from this place I had to go find another room to stay in that was clean and friendly
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Melanie ,It is unfortunate that some unforeseeable events happened during your stay, we did try to resolve and offer a solution the same day to make sure that your stay will not be affected in any way. We still thank you for understanding regardless and we do hope that we get the chance to host you again in the future as this was not the experience that we wanted you to have.

4/10 Poor

Susie

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location. Block from shops at Marriott, Gondola. Two blocks from lake and casinos.
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Susie, We're thrilled to hear that our hotel's location was perfect for your needs! We strive to provide our guests with a convenient and enjoyable stay. Thank you for your feedback!

2/10 Terrible

Louise

Travelled with partner
Disliked: Amenities
We arrived at the property and gave to our room. Opened door and the bed was not made up and there was trash in the room still.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 16, 2023
Hello Louise, We sincerely apologize for the inconvenience you experienced upon arrival. Our housekeeping team will ensure such oversights are avoided in the future. Thank you for bringing this to our attention.

2/10 Terrible

Bobby, mountian view

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately I did not like my stay at all the rim was not in the best of shape the floorboards on the laminate flooring were separated be careful you'll stub your toe they were also long black hairs in the sheets the bathroom needs to be redone and re-cocked if you're on the downstairs be prepared for hearing every sound you possibly could from upstairs decent price though I do have people working on the building hopefully to make it more comfortable also there are no blackout curtains just Venetian blinds so every little bit of sunlight comes in
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Bobby, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 Terrible

Roger

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY WARNING
Terrible check in service room was horrible not clean food under the bed dirty bathroom the room was outdated with electrical problems with Turing on the lights a motel 6 would probably be cleaner then this place which is sad to say but just problems all the way around
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Roger, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Mountain Dumps
Losey, It was stinky bugs in the tub you name it. When checking in the clerk was eneberated.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Guest ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Mark,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Darlene

Stayed 1 night in Sep 2023
Response from Manager on Oct 18, 2023
Hello Darlene,Thank you for your positive rating! We're glad you enjoyed your stay with us. If there's anything we can do to make your next visit even better, please let us know.

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Room felt dirty and out dated. Showers were hot and cold water. TV didn’t work. Not worth the $$
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello David ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never stay again and definite no recommend
check in was sketchy right at the start.Was told we were not guaranteed a parking spot during our stay and when asked why not was told due to the closeness of a entertainment venue and people would park in the hotel parking spaces even though signs were posted stating spaces were for hotel guest only..2 nights i was lucky to get the last spot close to our room without using the handicap spaces which were taken by cars illegally parked there(no placards) The room was very dated with a carpet and flooring in the bathroom that required us to wear socks all the time.Tv didn't work and took 2 days for someone to finally come and try to sync remote to tv but could'n.. tv had to be manually turned on using the control buttons on the rear of the tv, NO ONE came in the room to check for towels or bedding the 4 nights we stayed there..fortunately we used the towels sparingly..mattress was like sleeping on stone..did not look forward to going back to the room for the night...atmosphere in the room just felt unhealthy even after trying to air out the by leaving the door open with a small breeze fan we always travel with....not staying there ever.....
Stayed 4 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello jerry,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

6/10 Okay

Robert

Travelled with family
Liked: Room comfort
Convenient location
Covenient to Casinos...comfy bed....Older run down place. Usually a BIG price difference than staying in casinos..but not this weekend,
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Hi Robert,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. The property needs attention.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Laura ,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room from Hell
The room was hot because the heater unit was on, I tried to use the AC and the plug was burned out and we were extremely uncomfortable all night. The front desk said that there was nothing they could do and did not have any other rooms. The entire room was filthy, the dust made my allergies flare up. The carpet the bedding the walls etc. everything was dirty . the outlets were not working and I was able to charge all my electronics. The shower had black mold and your either got ice cold water or scorching hot water when you showered. I even feel like my scalp burned. The next day they came at noon to try to fix the ac. They replaces it with on ether one but I lost a couple of ours of my time on them doing that because I could not leave the room due to them leaving the home of where the ac unit was. Anyone would be able to get it the room with that big hole on the wall. From start to finish it was a horrible experience.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Sandra, We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 Terrible

Jeremiah

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service and poor management would not recommend.
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hello Jeremiah, Know that your voice is of tremendous importance to us and we value your comments about our service. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Deb

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Hello Deb,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed.
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Hello Juan, Thank you for taking the time to share your comments regarding our hotel. We appreciate you taking the time to share your experience.