Hypo-allergenic bedding, free minibar, in-room safe

Reviews of Cascada Boutique Hotel

4 out of 5
Cascada Boutique Hotel
Bundesplatz 18, Lucerne, LU

Reviews

9.0

Wonderful

Rating 10 - Excellent. 470 out of 777 reviews" "
Rating 8 - Good. 235 out of 777 reviews" "
Rating 6 - Okay. 53 out of 777 reviews" "
Rating 4 - Poor. 16 out of 777 reviews" "
Rating 2 - Terrible. 3 out of 777 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny, Brentwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were welcoming and friendly, our room was clean and cosy. The location was ideal for walking to the station and main attractions of Lucerne.
Stayed 3 nights in Mar 2024
Response from CASCADA Hotel & BOLERO Restaurante on Mar 25, 2024
Dear Jenny,Wow, what an amazing 5-star review on Expedia! We're absolutely over the moon that you found our team super welcoming and friendly – that's exactly the vibe we aim for! Hearing that our spot was the perfect launchpad for your Lucerne adventures makes us happier than you can imagine. It sounds like you got to take in all the sights and sounds of our lovely city, all just a stone's throw from your comfy basecamp at our CASCADA Hotel. If you've got any special requests for your next stay or if there's anything we can do to make your next visit even more spectacular, just drop us a line. Thank you a million times over for choosing to stay with us and for sharing your kind words. Sunny regards, Eveline Limacher, guest relations manager & team

8/10 Good

ALEJANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at the Cascada hotel a few times before and it has always been wonderful. This last time, I was assigned the one person room at the top floor and it was not as great: Room has an inclined roof for being in the top floor that makes half the room not walkable. Night stand on the side of the bed by the incline, so you can only get to it by rolling on the bed. Shower as small as I've seen them but ok. The toilet though, is crammed between the shower and the wall, and is almost unusable for anyone over 1.80m high. The hotel has other 1 person rooms that are as small but way more comfortable. My advise: if travelling alone, avoid the 1 person room in the top floor. Other than than, nice hotel and highly recommendable.
Stayed 1 night in Jan 2024
Response from CASCADA Hotel & BOLERO Restaurante on Feb 2, 2024
Dear Alejandro,Thank you for taking the time to share your feedback with us. We appreciate your continued support of the CASCADA Hotel and are delighted to hear that you have enjoyed your previous stays with us. We sincerely apologize for the inconvenience you experienced during your recent stay in your room on the top floor. We understand that the room's sloped roof and layout may not have met your expectations. It's important to us that all our guests have a comfortable and enjoyable stay. Your feedback is valuable to us, and we will take it into consideration to improve our room allocation process. In the future, if you decide to stay with us again, please do not hesitate to inform us of your preferences when making a reservation. This way, we can ensure that your stay meets your expectations to the fullest extent possible, and you have a truly enjoyable experience. Once again, we apologize for any inconvenience you experienced and thank you for choosing the CASCADA Hotel. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that exceeds your expectations. Warm regards,Eveline Limacher, guest relations manager & team

10/10 Excellent

ELENOR

Liked: Amenities
Better than expected
Stayed 1 night in Jan 2024
Response from CASCADA Hotel & BOLERO Restaurante on Jan 9, 2024
Thank you, ELENOR, for this amazing 5 out of 5-star review! We are absolutely thrilled to hear that your stay at our CASCADA Hotel was better than expected. This really means a lot to us and is truly a reason to swing our hips and celebrate. We are excited to welcome you back for another top-notch experience! Until then we wish you all the best.Best regards and safe travels,Fiona Schenck, guest relations manager & team

10/10 Excellent

Zongyi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an WONDERFUL stay at CASCADA Boutique Hotel in Luzern. The hotel is in an excellent location next to the train station and in walking distance to the Chapel Bridge etc. It also has car parking facility but make sure to reserve it as the spaces are limited. We received a very warm welcome from Erwin at the front desk. The check-in process was very environmental-friendly as we filled in our registration details via a tablet as opposed to traditional paper reg card. Our room was in good size. It was specially prepared and our dog received his down bowls, bed and treat. The room was spotless clean. The only criticism was that they gave us two single duvets instead of a double one, which wasn't ideal. We had our dinner in the main hotel restaurant, which was a Spanish Tapas Restaurant. It was absolutely perfect! I did a separate review about the restaurant, and I would recommend anyone who stays in the hotel to dine there. The breakfast next morning was also excellent. Apart from usual breakfast buffet, we also ordered egg omelette which was freshly cooked. Service from the Asian-looking girl was great. We love the little details that this hotel puts efforts in - from the welcome drink station at the reception to complimentary umbrellas for guests to borrow. They even offered us bottles of water to take with us at the check-out. This hotel has wow'd us and it deserves 5*! Thank you and we would be back again!
Stayed 1 night in Jan 2024
Response from CASCADA Hotel & BOLERO Restaurante on Jan 11, 2024
Dear Zongyi,Wow, wow, wow… We are absolutely speechless by all these amazing compliments. First of all we want to thank you dearly for taking the time to write this outstanding review on Google and Expedia. We will be sure to pass on your incredible feedback to our entire team – it will make their day for sure! We really appreciate your loyalty and for recommending our CASCADA Hotel and BOLERO Restaurante.It is heartening to know that our prime location, eco-friendly check-in process and attention to your pet's needs contributed to your positive impression.We are delighted that you enjoyed dining at our Spanish BOLERO Restaurante and that the breakfast buffet met your expectations. We are especially happy to hear that you enjoyed the freshly made egg omelette prepared with loving care by our breakfast team. Our team strives to create a memorable experience for our guests, and we are glad you noticed the little details, from the welcome drink station to the complimentary umbrellas and water bottles at check-out. We look forward to welcoming you back to CASCADA Hotel and BOLERO Restaurante in the future. Thank you again for choosing to stay with us and for sharing your positive feedback.Happy regards and all the bestFiona Schenck, guest relations manager & team

10/10 Excellent

AI LING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a connecting room with my 2 bug kids and it was very convenient for us. It is located just opposite the train station . Highly recommended to stay. Very easy to walk around and reception staffs were very friendly too.
Stayed 2 nights in Dec 2023
Response from CASCADA Hotel & BOLERO Restaurante on Dec 29, 2023
Dear AI LING,Thank you dearly for this outstanding 5/5-star review! We are absolutely overwhelmed to receive such lovely compliments for our friendly reception team. Knowing that you highly recommend our CASCADA Hotel means a lot to us, and we really appreciate your loyalty. It is great that our connecting rooms were so convenient for you and your family. It was a pleasure to have you as our guest and we would be honored to welcome you and family back one day. We wish you and your loved ones a happy New Year. Best regards,Fiona Schenck, guest relations manager & team

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CASCADA Hotel & BOLERO Restaurante on Dec 28, 2023
Dear Henry,Thank you so much for taking the time to leave this glowing review on Expedia! We are thrilled to see that you had a wonderful stay at our CASCADA Hotel. We strive to create memorable experiences for all our guests and are excited to know that you enjoyed your holiday in this wonderful city! It would be our pleasure to welcome you back for your next vacation in Lucerne. We wish you all the best and a happy New Year. Warm regards,Fiona Schenck, guest relations manager & team

10/10 Excellent

Jeannie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staff with a quick walk to everything you could want to see.
Stayed 2 nights in Dec 2023
Response from CASCADA Hotel & BOLERO Restaurante on Dec 19, 2023
Wow… Thank you, Jeannie, for taking your time to share your incredible 5/5 experience with us and the whole travel community here on Expedia! To read such positive feedback is great and we truly appreciate these kind words. This review has put a big smile on the faces of all our staff members! Our hotel is indeed only a few minutes away of all the sightseeing points and it fills us with joy to know that you have enjoyed our central location. It was an honor to have you as our guest and we look forward to welcoming you again at the CASCADA Hotel for your next stay in Lucerne. Our team wishes you a wonderful advent season and a very Merry Christmas. Fiona Schenck, guest relations manager & team

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from CASCADA Hotel & BOLERO Restaurante on Dec 18, 2023
Lieber Adam,Vielen herzlichen Dank für Ihre bombastische Bewertung mit 10 von 10 Punkten! Es erfüllt uns mit Stolz und Freude zu wissen, dass wir Ihren Aufenthalt zu einem perfekten CASCADA-Erlebnis machen konnten. Unser gesamtes Team arbeitet leidenschaftlich daran, unseren Gästen aussergewöhnliche Momente zu bescheren, und Ihr positives Feedback ist eine wertvolle Bestätigung unserer Bemühungen. Wir freuen uns schon darauf, Sie bald wieder in unserem CASCADA Hotel begrüssen zu dürfen und wünschen Ihnen bis dahin frohe Festtage und einen guten Start ins neue Jahr! Mit herzlichen Grüssen,Eveline Limacher, Gästebetreuerin & Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from CASCADA Hotel & BOLERO Restaurante on Dec 18, 2023
Wow, ein perfektes 10 von 10! Wir sind überwältigt und danken Ihnen herzlich für diese fantastische Bewertung. Es ist für uns das grösste Lob zu wissen, dass Sie mit Ihrem Aufenthalt rundum zufrieden waren. Unser Team setzt sich stets mit voller Hingabe dafür ein, unseren Gästen ein unvergessliches CASCADA-Erlebnis zu bieten, und es ist wunderbar zu sehen, dass unsere Bemühungen Früchte tragen. Wir freuen uns darauf, Sie hoffentlich bald wieder bei uns begrüssen zu dürfen und wünschen Ihnen bis dahin alles Gute und frohe Festtage! Herzlichst,Eveline Limacher, Gästebetreuerin & Team

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CASCADA Hotel & BOLERO Restaurante on Dec 14, 2023
Liebe Irene,Wir freuen uns sehr über Ihre hervorragende Bewertung und bedanken uns herzlich, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen . Es ist für uns eine grosse Freude zu hören, dass Ihr Aufenthalt in unserem CASCADA Hotel in Luzern Ihren Erwartungen entsprochen hat. Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen und bis dahin wünschen wir Ihnen eine gute Zeit. Adventliche Grüsse, Eveline Limacher, Gästebetreuerin & Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from CASCADA Hotel & BOLERO Restaurante on Dec 7, 2023
Wow, ein perfekter Score von 10/10 – das ist fantastisch! Wir sind überglücklich, dass Sie Ihren Aufenthalt bei uns im CASCADA Hotel so genossen haben. Es ist unser Ziel, jedem Gast ein unvergessliches Erlebnis zu bieten, und Ihr Feedback bestärkt uns in unserem Einsatz.Wir freuen uns schon auf Ihren nächsten Besuch!Adventliche Grüsse aus Luzern, Eveline Limacher, Gästebetreuerin & Team

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and facilities
Stayed 2 nights in Nov 2023
Response from CASCADA Hotel & BOLERO Restaurante on Nov 21, 2023
Dear Anne,Thank you so much for your stellar 5-star review! We are thrilled to hear that you found both our staff and facilities amazing. Our team strives to provide exceptional service and create a welcoming environment for all our guests, and your acknowledgment means a great deal to us. It's always our goal to ensure that every guest has a memorable and comfortable experience. We're glad we could contribute positively to your stay. If there's anything more we can do to make your next visit even more enjoyable, please let us know. Looking forward to welcoming you back soon. Warm regards,Eveline Limacher, guest relations manager & team

10/10 Excellent

ALEJANDRO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Room was very small but comfortable with all necessary amenities available. Free minibar contents was a very nice touch!
Stayed 3 nights in Oct 2023
Response from CASCADA Hotel & BOLERO Restaurante on Nov 2, 2023
Dear Alejandro,Thank you so much for your positive feedback and the excellent rating of 5 out of 5! We are thrilled to hear that you enjoyed your stay at our CASCADA Hotel and felt comfortable in your room, despite its size. It's great to know that the complimentary minibar was a nice touch for you! We would like to let you know that we also offer larger rooms. For your next stay, we would be more than happy to assist you in choosing the perfect room to meet all your needs and wishes, ensuring that nothing stands in the way of a perfect stay. We look forward to welcoming you back to CASCADA Hotel soon!Best regards,Eveline Limacher, guest relations manager & team

4/10 Poor

Donna

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 30, 2023
Liebe Donna,vielen Dank für Ihre Bewertung. Wir bedauern sehr, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Ihr Feedback ist für uns sehr wertvoll, da es uns hilft, unseren Service stetig zu verbessern. Wir würden uns freuen, wenn Sie uns nähere Informationen geben könnten, damit wir gezielt an den angesprochenen Punkten arbeiten können. Wir hoffen, Sie geben uns die Gelegenheit, Sie bei Ihrem nächsten Besuch in Luzern von unserem Service überzeugen zu können. Sollten Sie weitere Fragen oder Anliegen haben, zögern Sie nicht, uns zu kontaktieren. Wir freuen uns auf Ihre Rückmeldung! Herbstliche Grüsse, Eveline Limacher, Gästebetreuerin & Team

10/10 Excellent

Elphie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the train station. Room was perfect for our party of 4. Clean and comfortable!
Stayed 3 nights in Oct 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 27, 2023
Dear Elphie,Wow, a 5 out of 5 rating! We're absolutely delighted to hear that you enjoyed your stay with us. Knowing that your party of 4 found the room to be clean and comfortable is music to our ears! We can't wait to welcome you and your party back for another exceptional experience! Warmest regards,Eveline Limacher, guest relations manager & team

10/10 Excellent

Aza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very helpful and when checking out we were given to go breakfast boxes. The room was clean and high tech. The train can be loud. The breakfast was great.
Stayed 3 nights in Oct 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 19, 2023
Dear Aza,Thank you for your 5-star review! We're thrilled to hear that our staff was very helpful and that you enjoyed the high-tech and cleanliness of your room. We're delighted that you found the breakfast and the to-go breakfast boxes great. We hope to welcome you back soon for another great CASCADA-experience.Autumn greetings, Eveline Limacher, guest relations manager & team

10/10 Excellent

GUILLERMO, SAN JOSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel into a beautiful city...
Stayed 2 nights in Oct 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 19, 2023
Thank you, Guillermo, for your fantastic review! We're delighted to hear that you found our CASCADA Hotel excellent and that you appreciated the beauty of our city. We hope you had a memorable stay with us, and we look forward to welcoming you back in the future! Warm regards from Lucerne,Eveline Limacher, guest relations manager & team

10/10 Excellent

Raphael

Stayed 3 nights in Oct 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 19, 2023
Vielen Dank, lieber Raphael, für Ihre perfekte Bewertung von 10 von 10! Wir freuen uns sehr, dass Sie bei uns eine so wundervolle Erfahrung gemacht haben. Wir hoffen, bei Ihren zukünftigen Besuchen weiterhin Ihre Erwartungen zu übertreffen. Herbstliche Grüsse, Eveline Limacher, Gästebetreuerin & Team

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 16, 2023
Dear Eric! Thanks for your feedback, and we're glad to see you had a great experience at CASCADA Hotel in Luzern. While you've given us an 8 out of 10, we're always striving for that perfect 10! If there's anything specific you think we could improve or if you have any suggestions, feel free to share. Your input helps us make your next stay even better! We hope to welcome you back soon for an even more exceptional CASCADA-experience.Many thanks, all the best for you and warm regards, Eveline Limacher, guest relations manager & team

10/10 Excellent

Nathaniel

Stayed 1 night in Oct 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 16, 2023
Hallo Nathaniel!Vielen herzlichen Dank für die Wahl unseres CASCADA Hotels und Ihre perfekte Bewertung! Wir freuen uns riesig zu hören, dass Ihr Aufenthalt bei uns eine volle Punktzahl verdient hat. Ihre Zufriedenheit ist unser grösstes Ziel, und es ist fantastisch zu wissen, dass Sie alles in Ordnung fanden. Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen, und stehen Ihnen gerne zur Verfügung, um sicherzustellen, dass Ihr nächster Besuch genauso angenehm wird. Einen sonnigen Herbstgruss aus Luzern, Eveline Limacher, Gästebetreuerin & Team

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a little small along with the bathroom. The staff was the best! the most pleasant and helpful in Switzerland!
Stayed 3 nights in Oct 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 16, 2023
Hey Chad! We're thrilled you had a fantastic stay at CASCADA Hotel in Luzern! While our rooms come in various sizes, each one is uniquely designed to mirror the beauty and diversity of Swiss waterfalls. We'd be delighted to assist you in selecting the perfect room for your next reservation! It's music to our ears that you found our staff to be the "best" in Switzerland — they truly are gems! Thanks for choosing us, and we can't wait to welcome you back soon! Best regards, Eveline Limacher, guest relations manager & team

10/10 Excellent

Humberto, Nogales

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, modern boutique hotel, it has everything you need and just a short walk from central train station.
Stayed 1 night in Oct 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 13, 2023
Dear Humberto,We're absolutely thrilled to hear you enjoyed your stay with us and gave us a 5 out of 5 rating! Our team works hard to provide a modern and comfortable experience, so it's fantastic to know we've hit the mark with you. Being a short walk from the central train station is definitely one of our perks, and we're delighted you found it convenient. Thank you for choosing to stay at CASCADA Hotel and for taking the time to share your review on Expedia. We look forward to welcoming you back in the near future! Warmest regards,Eveline Limacher, guest relations manager & team

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable chic hotel
Chic hotel very close to the train station. Also loved their restaurant Bolero. Sharon was a great server and the food was delicious. Highly recommend both hotel and restaurant.
Stayed 2 nights in Oct 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 12, 2023
Dear James,Oh, what a joy to read your wonderful feedback! We're ecstatic to know you found our CASCADA Hotel chic and comfortable, and that its proximity to the train station added value to your stay. Thank you for your kind words about Sharon. We'll happily pass on your praise to her. Your recommendation warms our hearts, and we're eager to serve you again soon. Cheers to many more delightful moments in our CASCADA Hotel & BOLERO Restaurante! Warmest regards, Eveline Limacher, guest relations manager & team

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay! We were blown away by the wonderful staff and accommodations
Stayed 3 nights in Sep 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 12, 2023
Dear Kayla,Wow! We are truly touched by your heartwarming feedback. It's music to our ears knowing you had an amazing stay and felt the warmth and dedication of our team! Thank you for recognizing our efforts, and we can't wait to welcome you back to CASCADA Hotel for another splendid experience. Keep the memories alive and see you soon! Warm regards,Eveline Limacher, guest relations manager & team

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Cascada were helpful and made our stay so enjoyable. We would recommend this hotel to anyone staying in Lucerne.
Stayed 3 nights in Oct 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 5, 2023
Dear Heather,We're absolutely thrilled to hear that you had an enjoyable stay with us at CASCADA Hotel! Our team always aims to provide exceptional service, so it's fantastic to know that we hit the mark with you. Thank you for recommending us to others considering a visit to Lucerne. Your kind words genuinely make our day! We look forward to welcoming you back the next time you find yourself in our beautiful Lucerne. Best wishes,Eveline Limacher, guest relations manager & team

10/10 Excellent

Yu Kwok,

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are helpful. Room was clean and spacious. Included breakfast was excellent. Dishes in the Spanish restaurant was delicious.
Stayed 2 nights in Oct 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 5, 2023
Dear Yu Kwok,We're delighted to read your glowing review! It's wonderful to hear that our staff made your stay memorable and that you enjoyed the spacious and clean room. Your praise for our buffet breakfast warms our hearts. We're thrilled you found it excellent! And we're equally pleased to hear that you enjoyed the delicious offerings at our BOLERO Restaurante! Thank you for taking the time to share your 5- experience. We can't wait to welcome you back! Warm regards,Eveline Limacher, guest relations manager & team

10/10 Excellent

Chloe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was cozy, quiet and very walkable to nearby train station as well as other touristic points! One down side is that their wifi disconnects very often, so I ended up using my data. Other then that, the staffs were friendly and willing to help and did a very good job if keeping the place clean
Stayed 2 nights in Oct 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 3, 2023
Dear Chloe,Thank you for taking the time to leave us such a fantastic review on Expedia! We're thrilled to hear that you found our location convenient and our CASCADA Hotel cozy and quiet. We apologize for the inconvenience caused by the WiFi disconnecting frequently. We'll certainly look into this issue to provide a better experience for our future guests. Your kind words about our staff are much appreciated, and we're glad to hear you noticed their friendly attitudes and dedication to keeping our hotel clean. We hope to welcome you back to CASCADA Hotel soon!Warm regards,Eveline Limacher, guest relations manager & team

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful 2 night stay
The Casada is a first rate hotel with first rate service and a restaurant , Bolero , one should not miss. Best Paella ever. Breakfast is in the same restaurant which is also great. The room, had a slanted roof on one side which decreased the size of the room. The mini bar with waters, coke and juice flavored drinks was complimentary. Also complementary was a transit pass and discount card which saves us on lake cruise and transportation museum. If you stay make sure you book Bolero ahead. We would book again in a heartbeat. Also walking distance from train station. Location is great.
Stayed 2 nights in Sep 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 3, 2023
Dear Scott,Thank you so much for your glowing review! We're thrilled to hear that you had a wonderful experience during your 2-night stay with us. We're delighted that you enjoyed dining at BOLERO Restaurante and that our Paella made a lasting impression on you. It's fantastic to know that our breakfast met your expectations as well.It's great to hear that the complimentary mini-bar and Lucerne Visitor Card added value to your stay and helped you explore Luzern even more. Thank you for highlighting the convenient location of our hotel. Your recommendation to book BOLERO Restaurante in advance is a valuable tip for future guests. We are extremely grateful and happy to welcome so many locals from Lucerne and tourists at our BOLERO Restaurante. This fills us with pride and shows us that we are doing many things right.We look forward to welcoming you back on your next visit to Luzern. Best wishes,Eveline Limacher, guest relations manager & team

10/10 Excellent

Prudence, Milford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and bus stops. Place has airconditioning (which is not common in Switzerland), in-room mini bar & hearty breakfast is included in room fee. It is an excellent boutique hotel in Lucerne. I would definitely recommend and come back to this hotel if in Lucerne.
Stayed 1 night in Sep 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 2, 2023
Dear Prudence,Thank you so much for your fantastic review! We're delighted to hear you enjoyed our proximity to transport links, as well as the amenities we offer like air conditioning and in-room mini bar. It's fantastic to know that our hearty breakfast added value to your stay. Your recommendation means the world to us! Thank you so much! We're eagerly looking forward to your next visit to Lucerne and to our CASCADA Hotel! All the best until then!Autumn greetings, Eveline Limacher, guest relations manager & team

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and close to everything. Will stay again.
Stayed 2 nights in Sep 2023
Response from CASCADA Hotel & BOLERO Restaurante on Oct 2, 2023
Dear Lourdes,Wow, we're thrilled to hear you enjoyed your stay with us and found our location great! Thank you for taking the time to share your 5- experience on Expedia. We can't wait to welcome you back for another wonderful stay! Best wishes from Lucerne, Eveline Limacher, guest relations manager & team

10/10 Excellent

Sonia, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Cascada boutique is an excellent hotel. They go above and beyond for their guests! I was there for my milestone birthday and they surprised me with a little, cute container filled with chocolates!! I would highly recommend them. They are also conveniently located to the train station.
Stayed 2 nights in Aug 2023
Response from CASCADA Hotel & BOLERO Restaurante on Sep 29, 2023
Hi Sonia! Wow, we're over the moon to hear about your excellent experience at CASCADA Hotel, especially on such a special occasion—your milestone birthday! We're so glad the little chocolate surprise hit the sweet spot! It's wonderful to know you found our location convenient, too! We aim to make every moment special for our guests, and your high recommendation is the cherry on top for us. Sunny greetings, Eveline Limacher, guest relations manager & team

10/10 Excellent

Tey

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from CASCADA Hotel & BOLERO Restaurante on Sep 28, 2023
Dear Tey,Thank you so much for taking the time to leave us a 5-star review on Expedia! We are thrilled to hear that you enjoyed your stay at the CASCADA Hotel. Your satisfaction is incredibly important to us, and we're so happy to have met your expectations. We hope you had the opportunity to dine at our BOLERO Restaurante and enjoy the flavors of our Spanish cuisine, including our tapas and paellas. Thank you again for choosing to stay with us, and we look forward to welcoming you back to Luzern in the near future. Warm regards,Eveline Limacher, guest relations manager & team

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Sep 2023
Response from CASCADA Hotel & BOLERO Restaurante on Sep 26, 2023
Dear Christopher,Fantastic to hear that you found your experience with us to be 'Awesome' and thank you for the 5-star review on Expedia! We're absolutely delighted that you enjoyed your stay at CASCADA 4* Hotel, and we can't wait to welcome you back for another awesome experience! Sunny greetings, Eveline Limacher, guest relations manager & team

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t a fan of the restaurant, everything else was great.
Stayed 2 nights in Sep 2023
Response from CASCADA Hotel & BOLERO Restaurante on Sep 26, 2023
Dear Donna,We're elated that you chose CASCADA Hotel for your stay and are grateful for your top-notch 5-star rating on Expedia! It's unfortunate that our BOLERO Restaurante didn't quite meet your expectations, and we sincerely appreciate your feedback on that aspect. Your satisfaction is our top priority, and we look forward to the opportunity of hosting you again for an even more enjoyable stay! Kind regards, Eveline Limacher, guest relations manager & team

10/10 Excellent

hsuehtsu, Edgewater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As mentioned by other traveler, really convenient and had great rest at this fine establishment
Stayed 2 nights in Sep 2023
Response from CASCADA Hotel & BOLERO Restaurante on Sep 25, 2023
Dear hsuehtsu,We're thrilled you took the time to share your 5-star experience at CASCADA Hotel on Expedia! Your satisfaction is a fantastic confirmation of the effort we put into making our guests' stays as pleasant as possible. It's great to know you enjoyed a restful night and appreciated our convenient location. We thoroughly enjoyed having you stay with us and look forward to welcoming you back for another great rest at our fine establishment. Autumn greetings,Eveline Limacher, guest relations manager & team

10/10 Excellent

James, Long Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, convenient location, clean rooms. Very nice stay.
Stayed 1 night in Sep 2023
Response from CASCADA Hotel & BOLERO Restaurante on Sep 25, 2023
Dear James,Thank you so much for your glowing 5-star review, and for choosing the CASCADA Hotel for your stay! We're absolutely thrilled to hear you enjoyed your time with us, and we especially appreciate your kind words about our staff and clean rooms. Knowing that our convenient location added to the enjoyment of your stay makes us extremely happy. It was a pleasure having you as our guest, and we found great joy in ensuring your stay was a memorable one. We look forward to the opportunity to welcome you back in the near future for another wonderful experience in Lucerne! Best regards,Eveline Limacher, guest relations manager & team

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from CASCADA Hotel & BOLERO Restaurante on Sep 25, 2023
Dear Grant,Thank you for taking the time to leave us a 4-star review on Expedia! We're pleased to hear that you enjoyed your stay with us.While we're delighted with the high rating, we're always striving to offer a 5-star CASCADA experience for our guests. We'll continue to focus on providing excellent service. We look forward to the opportunity to welcome you back to our CASCADA Hotel in the near future! Sunny greetings from Lucerne, Eveline Limacher, guest relations manager & team

10/10 Excellent

Stacie, Flower Mound

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, close to the train station, given free bus/train pass for our stay and free drinks in refrigerator in room!
Stayed 2 nights in Sep 2023
Response from CASCADA Hotel & BOLERO Restaurante on Sep 25, 2023
Dear Stacie,Thank you so much for your wonderful 5-star review on Expedia! We are thrilled to hear that you enjoyed your stay and found our location convenient for your travel. We're delighted that the complimentary bus pass and free drinks in the refrigerator added a special touch to your stay. We aim to provide our guests with the best CASCADA-experience possible, and it's always fantastic to hear when we've succeeded. We look forward to welcoming you back soon! Best regards,Eveline Limacher, guest relations manager & team

10/10 Excellent

Grigoriy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and service
Stayed 1 night in Sep 2023
Response from CASCADA Hotel & BOLERO Restaurante on Sep 18, 2023
Hello Grigoriy! A perfect 5 out of 5—wow, we're absolutely delighted! We're thrilled to know that our breakfast and service left a lasting impression on you. Thank you for taking the time to share your experience. We look forward to welcoming you back for another excellent stay and delicious breakfast at CASCADA Hotel in Luzern. Best wishes,Eveline Limacher, guest relations manager & team

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from CASCADA Hotel & BOLERO Restaurante on Sep 18, 2023
Hello Graeme! Wow, a shining 5 out of 5 rating! We couldn't be happier! Thank you so much for taking the time to rate us; your support means the world to us.We hope to see you again soon for another exceptional experience at CASCADA Hotel in Luzern! Many regards, Eveline Limacher, guest relations manager & team

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern facilities , air conditioning, comfortable room free mini bar, about 5-10 minutes walk to the main train station, restaurants all over the neighborhood and felt safe walking at night. It’s just a bit pricey but I’ll stay here again.
Stayed 2 nights in Sep 2023
Response from CASCADA Hotel & BOLERO Restaurante on Sep 18, 2023
Hello Gerald! Wow, a perfect 5 out of 5 rating—thank you! We're thrilled to hear that our modern facilities, comfy rooms, and complimentary mini bar hit the right notes for you! We're also delighted that our location added convenience to your stay, being just a stroll away from the main train station and surrounded by restaurants. It's wonderful to know you found the value worth it and are considering staying with us again. That's the highest compliment! Looking forward to welcoming you back to CASCADA Hotel in Luzern soon!Best wishes,Eveline Limacher, guest relations manager & team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Friendly helpful staff! Great location! Quiet, comfy beds
Stayed 1 night in Sep 2023
Response from Samuel Matter, Guest Relations Manager & Team on Sep 13, 2023
Dear Anonymous,Thank you for the perfect 10/10 score on Hotels.com! We're thrilled to hear you enjoyed your stay, especially noting our friendly, helpful staff and comfy beds. It's great to know our location also added value to your time with us.We hope to welcome you back soon!Best regards,Samuel Matter, Guest Relations Manager & Team

10/10 Excellent

Megan, Harwinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating hotel. The staff was friendly, the rooms were clean and it was very quiet. We enjoyed the free mini bar, the complimentary chocolates, the water provided at check out. The breakfast in the morning was amazing. We also enjoyed the convenience of being close to the train station as well as old town Lucerne. We will definitely be back!
Stayed 2 nights in Sep 2023
Response from Samuel Matter, Guest Relations Manager & Team on Sep 13, 2023
Dear Megan,Thank you for the glowing 5/5 review on Expedia! We're elated to hear that you enjoyed our friendly service, clean rooms, and those special extras like the complimentary chocolates and free minibar. Your praise for our breakfast and convenient location near the train station and Old Town Lucerne is much appreciated.We look forward to welcoming you back for another wonderful stay!Best wishes,Samuel Matter, Guest Relations Manager & Team

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from Samuel Matter, Guest Relations Manager & Team on Sep 11, 2023
Dear Lisa,We're thrilled to see your perfect 10/10 rating on Hotels.com! We're curious to know what made your stay exceptional, as your insights could help us further enhance the CASCADA experience for our valued guests.Looking forward to hosting you again!Best wishes,Samuel Matter, Guest Relations Manager & Team

10/10 Excellent

Victoria, Old Tappan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very nice property: newer, modern, close to everything, nice breakfast
Stayed 2 nights in Sep 2023
Response from Samuel Matter, Guest Relations Manager & Team on Sep 11, 2023
Dear Victoria,We're elated to see your 5/5 rating and wonderful comments on Expedia! It's great to hear you enjoyed our modern atmosphere, convenient location, and delicious breakfast offerings.Hope to see you again soon!Warm regards,Samuel Matter, Guest Relations Manager & Team

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel location and service
Room was quite small, and the hotel didn’t offer many amenities. However, the hotel staff were phenomenal and the location was excellent. The front desk helped us book tickets for Mt. Pilatus. Location was incredibly convenient for main train station and an easy walk to Old Town. Additionally, the free minibar drinks were appreciated!
Stayed 1 night in Aug 2023
Response from Samuel Matter, Guest Relations Manager & Team on Sep 11, 2023
Dear Jenna,Thank you for your glowing 10/10 review on Hotels.com! We're thrilled to hear you found our staff to be phenomenal and the location convenient for your plans. Your feedback on room size and amenities is appreciated, and we're glad you enjoyed the free minibar drinks.We're also happy to have been able to assist you with your Mt. Pilatus tickets. Looking forward to your next visit!Best regards,Samuel Matter, Guest Relations Manager & Team

10/10 Excellent

Mahesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel in easy walking distance to all the restaurants and sightseeing. Great breakfast and quiet area. Strongly recommend the hotel.
Stayed 2 nights in Aug 2023
Response from Samuel Matter, Guest Relations Manager & Team on Sep 11, 2023
Dear Mahesh,Thank you for awarding us a 5/5 rating on Expedia! We're delighted to hear you enjoyed our boutique setting, convenient location, and breakfast offerings. Your strong recommendation means a lot to us!We hope to welcome you back soon for another memorable stay.Warm regards,Samuel Matter, Guest Relations Manager & Team

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Very friendly staff. Free transportation card a plus.
Stayed 1 night in Sep 2023
Response from Samuel Matter, Guest Relations Manager & Team on Sep 11, 2023
Dear Miguel,Thank you for your 5-star review on Expedia! We're delighted to hear you enjoyed our excellent location and friendly staff. The free transportation card is one of the ways we aim to make your stay as convenient as possible.We can't wait to welcome you back for another great experience.Best regards,Samuel Matter, Guest Relations Manager & Team

10/10 Excellent

Orchid or Lan

Travelled with family
Liked: Amenities
I enjoyed my stay with you.
Stayed 2 nights in Sep 2023
Response from Hotel CASCADA on Sep 5, 2023
Thank you for your wonderful review, Orchid or Lan! We're delighted to hear that you enjoyed your stay with us. Your comfort and satisfaction are our top priorities, and it's great to know we met your expectations. We hope to welcome you back soon! Best regards,Samuel Matter, Guest Relations Manager & Team

10/10 Excellent

John

Stayed 3 nights in Aug 2023
Response from CASCADA Hotel & BOLERO Restaurante on Aug 31, 2023
Lieber John,Wow, wir sind sprichwörtlich überwältigt von Ihrer 10/10 Bewertung! Vielen herzlichen Dank für die volle Punktzahl.Es freut uns riesig, dass Sie Ihren Aufenthalt im CASCADA Hotel genossen haben und sich bei uns rundum wohlgefühlt haben. Ihr positives Feedback ist für unser gesamtes Team eine wunderbare Belohnung und Motivation zugleich. Wir würden uns sehr freuen, Sie bald wieder als Gast bei uns begrüssen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute und senden sonnige Grüsse aus Luzern. Herzlichst,Eveline Limacher, Gästebetreuerin & Team