Ratings based on 395 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveller from montreal
Great time was had by the kidsPosted 6-Mar-2014
Location: Great location,near outlets and restaurants.
Lovely new kids club BUT they need to change the activities as they are exactly the same everydayt,,,except for the ones you have to pay for. The hotel rooms need renovations and so does the watermark as some items,I.e. kids slide was old and torn. Restaurants are good.
for Everyoneby wendi
dispointing water park entrance servicePosted 4-Mar-2014
the entrance water park old man is terrible,wipe all my good mood .
by Christina from New York, NY
Unfriendly staffPosted 25-Feb-2014
Pros: It has a watermark.
Cons: Friendlier staff. I don't think they are allowed to smile! Extra blanket and sheets and blanket in drawer wasn't changed and had hair on it. Gross!
Location: Go shopping at outlets
They didn't give us the room that we booked and blamed Expedia. The staff was nasty and pretty much said we don't have it and gave me a standard room. They couldn't care less and just wanted me to go away. I put up a fight but their customer service is horrible. They gave me a $50.00 credit which didn't make up for the aggrevation they gave me. The life guards are not friendly too and it's not a place I will go back to.
for Everyoneby A verified traveller
Quick last minute get awayPosted 25-Feb-2014
Comfy beds definitely pricey if walk in rate 400 dollars. Waterpark had to shut down for almost an hour due to someone having an accident. We were leaving in an hour so had to cut time on park short.
by Unsatisfied Mom from Long Island, NY
After driving 4 1/2 hours, we slid down their driveway and were greeted by being told our room was water damaged and they were shipping us to a hotel down the block for a night. But not to worry cause they weren't charging us...no kidding!!! We never received a phone call, even though they had my number AND email address. They compensated us by giving us a voucher for Johnny Rockets...gee thanks! I guess being put out was worth a crappy $25 meal as opposed to the nicer hotel restaurant. We checked in the next day at 11 so we did not get free breakfast or any sort of apology for our inconvienince. The waterpark was small and the water was FREEZING!!! If the situation was handled better, I would have booked again in warmer weather. Unfortunately their demeanor turned us totally off and we will NOT be returning guests. Thanks for ruining our mini vacation!
for Everyoneby Colleen from Gouverneur, NY
Kids had fun.Posted 24-Feb-2014
Pros: The convenience of having everything at the hotel. (water park, hotel, restaurants, kids activities)
Cons: The chlorine seemed very strong, everyone was coughing alot saying it was from the chlorine.
Location: Loved the location and all of the things to do around the area!
The hotel was nice, the kids had alot of fun. However, our room didn't have any hot water for a shower. I contacted the hotel desk and told them of this. I went back up to our room a few hours later and we still didn't have hot water, I called the front desk and told them again. I went to the front desk and reported it again. The manager came up and checked it himself. They didn't have another room to give us. The told me it was isolated to just our room. They called me after they checked it, and told me they would give me a $200 credit off this stay at check out. I went down to check out and they proceeded to tell me they couldn't because I booked through Expedia, I demanded to talk with a manager, at the end I did end up getting a credit,but I was disappointed in the way I had to get it. Other than that the kids had fun and the trip was for them.
for Everyoneby A verified traveller
Winter breakPosted 21-Feb-2014
Pros: Clean and the beds were fantastic.
The employees were actually American and the hotel was very clean.
for Everyoneby Wendy from Saratoga springs, NY
Nice expensive family place to stayPosted 16-Feb-2014
The over all experience was great. However, there are not enough on site food/beverage accommodations to accommodate so many people after 930pm when the water park closes.
by Patty from Albany, NY
Nice bedsPosted 15-Feb-2014
Cons: All else
Location: Water park
LOUD LOUD LOUD. Guests beside and above were LOUD until after 1:00 am. Garbage and snow plows started at 5:00 am. Extremely expensive, a rip off. Rooms need repairing and facelift. Cabinets falling apart. Worst $200 room I've ever slept in. Mattresses only really nice thing in the room.
for Everyoneby Iwona from Pelham NH
Great weekendPosted 11-Feb-2014
We did it unexpectedly and we have never been there before. Our stay was awesome, beginning with the entrance there is a georgous entry way. The only complain I have is about staff responsible for the water park. It is supposed to open at 9:30 and while all the families were waiting by the door with overexcited kids they had a staff meeting and the door didn't open until 9:45 and trust me it was a loooong 15 minutes. Very poor planning on their part.