Ratings based on 470 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travellerfrom New York

Good for the kids

Posted 24-Nov-2014
Pros: It is family friendly and they allowed us to check in early
Cons: I don't think that sodas in the vending machine should cost $3.25 and the elevators are scarey slow
Nice place to get away for a day or to in the middle of the winter
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 17-Nov-2014
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Castleton, NY

fun place for kids

Posted 15-Nov-2014
Pros: the water park
Cons: bathroom cleanliness and supplies
Location: we never left the hotel except to go to D&D
great place to stay with kids. water park very fun, clean and everyone very nice. my only complaint is women's bathroom had no soap the entire day and hardly any toilet paper. there were rolls on the wet floor or ones in the stalls that were out or wouldn't turn. I tried to tell workers but nobody seemed to know who to tell or who's job it was. other than that a great place for kids to play and parents too!!!
2 out of 5
by A verified traveller

NO.

Posted 27-Oct-2014
Pros: I liked leaving the next day
Cons: Allow early check-in. Stress that this hotel is only for families with young children. Update rooms and mattresses. Change liners in shower.
No. just no. cannot even begin to write the review. just no. no. no.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom albany ny

Posted 21-Oct-2014
It was great can't wait to go again in a few months
3 out of 5
Recommended
for Families
by A verified traveller

The thrill is gone

Posted 16-Sep-2014
Cons: Service
It may be that we have been here so many years in a row that the novelty is gone, but I would call our stay disappointing. Even though we were upgraded to a new category called premier? which included breakfast. The desk staff were great. The restaurant downstairs, not so much. No one answered the room service number and when I went down and ordered, I stood there for 45 minutes waiting for salad.
3 out of 5
Recommended
for Families
by A verified traveller

Nice place for kids...

Posted 10-Sep-2014
Pros: Staff, location
Cons: Cleanliness, humidity level, general state of the water park area
Initial thoughts were very good. It's a big place with ample parking and restaurant attached. It's very close to town, and has a friendly staff. My son LOVED the place, my wife and I were a little disappointed. Our room (126, first floor) was VERY damp. Even with the A/C on the whole time, the feeling of dampness wouldn't disappear. This was weird and not very comfortable. Everything else regarding the room was normal, nothing else stood out. The water park portion was fun, but could use a MAJOR renovation! There is rusted metal that's been painted a hundred times on some of the stairs leading to the various sections of the "park", so sandals or water shoes are a must. Something to think about if visiting with small children, the slides are all height specific (for obvious reasons) so you might want to call before booking to see how many slides your kid/s can go on. My son was limited to 2 slides, which REALLY was unpleasant since he wanted to go on a few others. There are plenty of life guards on duty, although some of them look very young and others seem severely out of shape... All in all, we had a decent two day visit. There is no way any parent will want to sit at the park portion for the entire day, it's very damp and humid. I wouldn't visit for more than two days, the town has a lot of other hotels.
2 out of 5
by A verified traveller

lodgw

Posted 8-Sep-2014
Pros: water park was great
Cons: cleaner rooms and more accomadating front desk people
our room was very dirty, loose tiles in the bathroom, big red stain in the middle of the carpet and black mold growing in the bathroom, when brought to the front desk attention nothing was done, to make it right, now I am home with a sick child from being in the room with the mold, I have also emailed the hotel directly and have gotten no response to being compensated for the room. at the price we paid verrrrrry disappointed.
4 out of 5
Recommended
for Everyone
by A verified traveller

What a great place for kids

Posted 8-Sep-2014
Pros: EVERYTHING
Cons: The rooms are not sound proof, I could hear the rooms next to me and above me
I loved the hotel, the staff was wonderful and helpful, the characters that came out in the lobby and danced with kids in the lobby was great. I loved the little kids playhouse in the room
3 out of 5
Recommended
for Everyone
by A verified travellerfrom new york

Good for family

Posted 5-Sep-2014
Overall my stay was good, hotel needs to update their rooms and facilities.