Couples treatment rooms, sauna, spa tub, steam room, Turkish bath

Reviews of Poiano Garda Resort Hotel

4 out of 5
Poiano Garda Resort Hotel
Via Poiano, Garda, VR

Reviews

8.0

Very good

Rating 10 - Excellent. 112 out of 340 reviews" "
Rating 8 - Good. 142 out of 340 reviews" "
Rating 6 - Okay. 55 out of 340 reviews" "
Rating 4 - Poor. 19 out of 340 reviews" "
Rating 2 - Terrible. 12 out of 340 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Shahar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, Big, clean, a lot of things to do (pool, spa, sports) Very good breakfast Excellent stay Great location
Stayed 5 nights in Jul 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pool
Stayed 3 nights in Jul 2023

10/10 Excellent

Cristina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay. Family friendly, we extended our stay.
Stayed 1 night in Jun 2023

2/10 Terrible

Jakin

Stayed 1 night in May 2023

8/10 Good

kinneret

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023

6/10 Okay

Karl

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, room was really nice with an excellent view of the lake. Really enjoyed the pool area. The "shuttle bus" back and from the town is a 7-person seater car that runs every 20 - 30 minutes during certain hours of the day. The latest being 6:30pm which can be annoying as after this hour you rely on taxi's that charge like a tenner per head, despite a 10-minute drive. It was really frustrating as there's no queuing system in place, so you could be waiting a few trips from the driver to get a seat, people who's been waiting 5 minutes will push and shove people who has been waiting 40 minutes. Also, my family was staying at the resort due to my father getting married in the next town. We asked the reception if it was possible for them to arrange for a taxi for us at 11:30am the following morning, they said no problem. The next day there was no sign of the taxi, asked the girl behind the counter if she could call the taxi company and see where it was, she did, and we were told it would be 10 minutes due to traffic. More time went on and no sign of the taxi, we asked the girl behind the counter for an update from the taxi company and was just being told "traffic" with shrugged shoulders without calling the company. When we tried to explain it was my father's wedding, which he may now be late for, she just looked at us with smiles and a hand in the air. Taxi arrived 45 minutes late.
Stayed 4 nights in Sep 2022

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Broken facilities. No toilet paper. Very restricted usage of pool not suitable for daily training before breakfast. Plastic caps for drinks at breakfast not environment friendly. What could be a nice place is unfortunately a disappointment.
Stayed 3 nights in Aug 2022

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

2/10 Terrible

Lizanne

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Resort is far from town, only restaurant on the resort charges €30 per person- no other options. Wait staff unfriendly, waited very long for service, not accommodating. Resort has free shuttle to town but limited hours, asked reception about taxi service was told limited taxi service but once in town could get taxi easily. Setting is beautiful, nice pool but terrible service, not for people with mobility problems. Would not recommend, overpriced. Had to pay extra €5 per person to sit out on the restaurant terrace!
Stayed 2 nights in Jul 2022

4/10 Poor

Deidra

Travelled with family
Disliked: Staff & service
Reception wasn’t friendly
Stayed 1 night in Jun 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021
Response from Gloria G, Ufficio Marketing on Sep 23, 2021
Dear Thomas, thank you for your positive feedback! We hope to serve you again soon. Gloria G, Ufficio Marketing

10/10 Excellent

pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely complex
Lovely hotel with beautiful view. You can use the mini train to get into Garda
Stayed 1 night in Aug 2020
Response from Gloria G, Ufficio Marketing on Oct 29, 2020
Dear Pamela, thank you very much for the kind review. We are more than happy that you enjoyed your stay with us and you were satisfied by our service. Gloria G, Ufficio Marketing

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good room with amazing view. Everywhere very clean. Good breakfast.
Stayed 3 nights in Aug 2020
Response from Gloria G, Ufficio Marketing on Oct 29, 2020
Dear guest, thank you for the kind words and the full score. We are more than happy that you enjoyed your stay with us and you were satisfied by our service. We are looking forward seeing you again soon. Gloria G, Ufficio Marketing

8/10 Good

POGOZHELSKIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Sara D., Ufficio Marketing on Nov 5, 2019
Dear Guest, thank you for your positive feedback, we hope to serve you again soon!

10/10 Excellent

RON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful resort
A beautiful resort located with a great view (on the lower part of a hill) and not far from many of the main attractions. The rooms are in several buildings around the area so you need to walk up/down hill or use your car (parking places are limited in some areas).
Stayed 4 nights in Oct 2019
Response from Sara D., Ufficio Marketing on Oct 22, 2019
Dear Guest, thank you for your positive feedback, we hope to serve you again soon!

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Sara D., Ufficio Marketing on May 10, 2019
Dear Viktor, thank you for your positive feedback about your stay at Poiano Resort. We hope to serve you again soon!

8/10 Good

DR MICHELLE

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2018
Response from Gloria G, Ufficio Marketing on Sep 11, 2018
Dear Dr Michelle, thank you for your positive feedback about your stay at Poiano Resort. We hope to serve you again soon. Gloria G, Ufficio Marketing

10/10 Excellent

Jen, New Jersey

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, excellent pool. Great for kids. Amazing breakfast
Stayed 1 night in Aug 2018
Response from Gloria G, Ufficio Marketing on Sep 11, 2018
Dear Jen, thank you for your positive feedback about your stay. We're glad you enojyed our facilities and the breakfast buffet. We hope to serve you again soon. Gloria G, Ufficio Marketing

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome place
awesome pool and breakfast and view. rooms slightly outdated but clean and nice. lots of families.
Stayed 1 night in Jul 2018
Response from Gloria G, Ufficio Marketing on Aug 20, 2018
Dear Patrick, thank you for your positive feedback about your stay. We're glad you enojyed our outdoor olimpic size swimming pool and our breakfast buffet. We hope to serve you again soon. Gloria G, Ufficio Marketing

6/10 Okay

Roger

Disliked: Cleanliness, property conditions & facilities, room comfort
Dont recomend
We booked an apartment and ended up a bit to far away from the hotel and with no view at all. So very disappointed. The room was also very old style. Not at all what we was hoping for considering the price. The breakfast was the only good thing.
Stayed 2 nights in Jul 2018
Response from Gloria G, Ufficio Marketing on Aug 20, 2018
Dear Roger, thank you for taking the time to review your stay at Poiano Resort. We're glad you enjoyed our breakfast buffet, and we're sorry to read that the 3 room apartment with balcony you recieved was not up to your expectations. You booked last minute and we we're almost booked out, that's why we couldn't give you an apartment with lake view. We hope to serve you again in the future, in a room or apartment that best suits your needs. Best regards, Gloria G, Ufficio Marketing

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for families with kids.
This is our first time travelling to Garda and I have no idea which hotel to choose. I just randomly chose a hotel, (Poiano Resort), looks great and above average price range. When I arrived I didn't realise the hotel is slightly further from the town centre than I expected. At first, I thought it would be quite inconvenient. Later in the holiday, I actually glad I picked Poiano because - Hotel rooms have plenty of space (We booked a double lake view room & an extra bed for our overgrown child). The room can easily fit another two extra beds. - Nice view sitting at the balcony. - We hired a car to tour around Garda. Poiano is one of the very few hotels in Garda offered that many parking spaces, no need to worry about parking fine which is quite a problem in Garda. - Lots of facilities and activities for kids. They have 4 clay courts, 1 five-a-side football pitch, huge swimming pool, table tennis, archery. I never seen a kid is bored, they all get on playing footballs. Great atmosphere. - Shuttle service is fine. Wait around 10 - 15 mins at most but the trade off is bigger room, quieter and nicer sceneries. Looking at what other hotels offered in Garda, I will stick with Poiano when I come back next time. The buildings may be slightly outdated to some guests but I think it is very outdated and it is maintained well.
Stayed 5 nights in Aug 2018
Response from Gloria G, Ufficio Marketing on Aug 13, 2018
Dear Guest, thank you very much for your positive feedback about your stay. You centered the point of a Poiano Style Holiday! We'll hope to serve you again soon. Gloria G, Ufficio Marketing

4/10 Poor

D

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
3 star hotel with not much to do
breakfast options minimal and average in taste. robotic staff at breakfast. male staff mostly unwelcoming and unhelpful. particularly bar staff who make you wait long for no reason and then are rude when you have a request nothing much to do apart from swim, football and tennis. hugely overpriced for an average room. games room arcades are 20 years old pool bar food is very expensive and sub quality unremarkable hotel and experience. worst atmosphere I have encountered on a holiday would not go back even if free.
Stayed 5 nights in Jul 2018
Response from Gloria G, Ufficio Marketing on Aug 10, 2018
Dear D, Thank you for taking the time to review your stay with us. We offer a wide range of activities on site: swim, football, beachvolley, gym with personal trainer, we have an animation staff that organize activities during the day such as archery, aquagym, water polo...all of this activities are free. We also have a 600 sqm wellness center, bike to hire, 6 tennis court with teacher, yoga lessons, Nearby the resort you can hike or go on bike excursion. We have an info point on site where you can organize your day with activities outside the resort (shopping, city visiting, museum, wine and food degustation). At breakfast you can find both sweet and salt items: bacon, 2 type of sausage, salami, ham, cheese, mushrooms, beans, 6 kind of eggs (3-6-9 minutes boiled, fried, scrambled), pancakes, 3 type of cakes, many kind of brioches, yougurt, cereal, seeds, juice, hot drink... At Poiano Resort it remains our main objective to deliver a high standard of customer service and we do apologise that on this occasion we failed to achieve this. Gloria G, Ufficio Marketing

4/10 Poor

Verified traveller

Disliked: Staff & service
Deceptive adv & billing by hotels.com, so-so hotel
Deceptive billing & advertising. Advertises breakfast & dinner as included in room rate, but really charges dinner as hidden fee under "tax recovery charges and service fees," lumped in but not broken out with VAT tax. Learned this at checkout after hotels.com ensured us fees were mandatory when booking. Not fair IMO. Would not have booked dinner at 50EUR a night there had I known. We paid for 4 nights for a dinner we didn't eat and thought we were paying high Italian taxes. Learning experience. Hotel itself: Plus: - on steep hill, good physical exercise (174 steps) from breakfast to room. - nice soccer field, nice pool. Minus: - pool rules: 3 days floaties ok (we bought one for our child), day 4 & 5 not. Disappointing. - dinner rules. The 1 night we ate their dinner, didn't allow friends to join us ("we're fully booked" - a third was empty). Dinner not recommended, better quality & more for same price in town (ca 3km). - room: no tissues in bathroom, no wash clothes. Room service doesn't come if you leave 2nd key in slot so that electronics can charge. Overall, seemed a bit regimented.
Stayed 5 nights in Jun 2018
Response from Gloria G, Ufficio Marketing on Jul 23, 2018
Dear Guest, we're sorry to read your negative feedback. We just want to clarify that the misunderstanding of the dinner pricing is not up to us, as we told you at the check out. We provide the correct price to Hotels.com, unfortunately we don't have the power to modify descriptions and fees published online. We hope the rest of your holiday was good and to serve you again soon. Gloria G, Ufficio Marketing

8/10 Good

Deana, Zagreb, Croatia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel for family with kids
Nice location, great wiew. Very polite and helpfull staff. Perfect big pool. Nice, clean and big room (junior suite), but are friends ware not satisfied with their dated room (apartment). Big parking places. Resort is big and is all up and down, with many stairs, so it is not good choice for old people or very small kids. Breakfast is good, but always the same, dinner is very bad, pasta is eatable but second dish not so. Bar is opening at 10,00h, so you need to wait for coffee if you like espresso like me. Good tennis courts (12 eur/hour). We didn't see fitness because of the strange opening hours. I'm not sure if animation staf knows meaning of word animation and this is too bad because everything else is perfect for kids.
Stayed 7 nights in Jun 2018
Response from Gloria G, Ufficio Marketing on Jul 24, 2018
Dear Deana, thank you for your positive feedback about your stay at Poiano Resort. We're glad you enjoyed your room and the facilities the Resort offers. Thank you for your comment about dinner and staff: we read every review and take care of the reports, so we can improve our service. We hope to serve you again. Gloria G, Ufficio Marketing

8/10 Good

Tm, Dubi

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel resort very quiet good location
In general it’s nice hotel only needs to increase staff at the reception especially during summer holidays
Stayed 1 night in Jun 2018
Response from Gloria G, Ufficio Marketing on Jul 24, 2018
Dear Tm, thank you for your positive feedback about your stay at Poiano Resort. We're glad you enjoyed our location and the view of Garda Lake. Thank you for your comment about the staff, we want to improve our service and we can only do that with our Guests reports. We hope to serve you again. Gloria G, Ufficio Marketing

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place and amazing location
This is amazing place in the middle of the green and view to Garda lake. I took an apartment with hotel services. The apartment is fully equipped with kitchen, dishes, oven, fridge and microwave. The apartment has 4 rooms – living room and 3 bad rooms. The location of the hotel is amazing and the food on the hotel restaurant is delicious. Very recommended. The only thing that I didn't like is that the hotel give only two devices internet Wi Fi.
Stayed 1 night in Jun 2018
Response from Gloria G, Ufficio Marketing on Jul 24, 2018
Dear Amir, thank you for your positive feedback about your stay. We hope to serve you again. Gloria G, Ufficio Marketing

6/10 Okay

jayne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
The views are the best thing about this place !! booked a double only to find twin beds pushed together and although we asked them to make up a double nothing was changed. Staff were unhelpful and unfriendly. Breakfast was until 10am but after 9.30am many items had run out and were not replaced. Shuttle bus runs every half hour to town but stops at 7.45pm and taxi's difficult to come by later. Bar in hotel was closed at 11.40 and unable to get a drink. Pool bar was due to close for winter season 30th September so the week before ran out of most ice cream, some spirits (gin), beer and were not prepared to restock from hotel main bar. Disappointing for the cost.
Stayed 3 nights in Sep 2017
Response from Gloria on Oct 5, 2017
Dear Jayne, we apologize if did not attend your expectation. As a matter of fact concerning the double bedded we normally attend our hotel guests requirement, maybe something in the communication was wrong. For what concern the bus we provide a free shuttle service for almost day until late evening, after is possible to use public transport or taxi or a 20 minutes walk. We hope in the future to serve you better and attend your expectation. Gloria G, Ufficio Marketing

8/10 Good

Beatrice, Southampton, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Garda with view of Lake Garda
This hotel is around 30 minutes from Verona airport, one niggle the SAT NAV doesn't take you to the Hotel itself and the signage is not great. The room (Junior 2 adults and 2 children 12 & 13) is nice over looking the Olympic pool and in the distance Lake Garda. The Breakfast is nice, it is more catered for Germans, Dutch than English with cold meats, cheese, pastry fruits, yogurts but the hot food is not hot enough (i am chef i know what I am talking about). The pool is in the best location over looking the lake, it is massive, plenty of sun loungers with parasols, there is lanes for the swimmers. Other facilities tennis, table tennis, football, archery, aqua gym, spa and massages. Free shuttle service to Garda.
Hotel
Garda
Venise
Monte Baldo from Limone
Stayed 10 nights in Jul 2017

8/10 Good

kerry, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
Spent 4 nights in 4 different rooms. The air conditioning in our room wasn't working in 39 degree temperatures. Was a lack of communication between staff which didn't help but staff on the front desk were very helpful and we were given different rooms in a very busy hotel. Overall had a lovely time but wouldn't recommend an apartment. Junior suites were lovely
Stayed 4 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
run down, but with nice views
the hotel was probably nice when it was constructed, but it really felt rather run down. the views of the garda lake from our balcony were Amazing, so a big plus there. it was maximum a Three star experience in my view.
Stayed 2 nights in Jun 2017
Response from Gloria on Jun 26, 2017
Dear Guests, we're glad you enojyed the view from our Resort. It is really important to us here at Poiano Resort that guests enjoy all aspects if their stay. We Sincerely apologise that on this occasion our hotel did not meet your expectations. We hope to welcome you back in the future. Gloria G, Ufficio Marketing

4/10 Poor

TravelGuruDD, Grand Prairie, Tx

Disliked: Property conditions & facilities, room comfort
Beautiful View
Room had a great view, but broken lawn chair, six inch mattress that needed to be replaced, and a tub that wouldn't drain. Staff friendly enough to move us to another room. It was much better, but was advertised air condition. Staff advised me to open the windows.The air condition wont be available till the summer. Cottonwood flying into our room overnight had our allergies going crazy, and welcoming bugs to boot. We tried to check out of our hotel as scheduled over 50 guest waiting to check in or out and the computers go down. Over an hour wait to get checked out. Two tour busses of soccer players, packed breakfast area, and no free coffee?

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but a few basics let them down
Beautiful location. Rooms very nice . Most of staff helpful. Bar by pool always running out of food at lunchtime, not at 3.00pm but around 1.00pm. Although complimentary bus into Garda only fits 9 people & most of time down to Lady Luck if you got in, sometimes they ran 2 buses, sometimes they came back for you, sometimes it was hard luck & you had to wait another 1/2 an hour or so.
Response from Gloria G, Ufficio Marketing on Oct 18, 2016
Dear Guest, thank you for taking the time to review your stay with us. We're glad to read you enojyed the pool, the location and the rooms. At Poiano Resort it remains our main objective to deliver a high standard of customer service and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs. We hope to welcome you back in the future. Gloria G, Ufficio Marketing

10/10 Excellent

TMAK, cork

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely resort hotel
Great place to stay near lake garda, views exceptional. Frequent free shuttle offered makes it easy to get to garda town. Staff very attentive.
Response from Gloria G, Ufficio Marketing on Oct 18, 2016
Dear Tmak, thank you for choosing Poiano Resort and for the positive feedback. We hope to welcome you again. Gloria G, Ufficio Marketing

10/10 Excellent

Julianna, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with excellent facilities
A lovely hotel; relaxing yet lots to do if you wish. The 50 metre pool is wonderful. Friendly staff, especially in the dining room. Delicious food and lots of it. Would recommend.
Response from Gloria G, Ufficio Marketing on Oct 18, 2016
Dear Julianna, ot brings us such pleasure to see that you enjoyed your stay and we thank you for sharing the experience with the Expedia community. We hope to welcome you again soon. Gloria G, Ufficio Marketing

10/10 Excellent

Stefan, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
This is rather a resort with apartments and a few additional hotel rooms than a hotel. Although a bit dated, the place has a beautiful atmosphere and great staff who are fluent in many languages (English, German, Italian, etc.). The pool is really large, there is a Beach-Volleyball and football field as well as many other opportunities for sports and relaxing. The hotel room was large, bright and had a balcony with stunning views to Lake Garda and the hills. The resort is a bit outside Garda town, but it is only about a ten minute walk to the old town, the shops and the beautiful lakeside restaurants. Overall, a great experience - highly recommendable.
Response from General Manager on Oct 18, 2016
Dear Stefan, thank you for choosing Poiano Resort. It brings us such pleasure to see that you enjoyed your stay and we thank you for sharing the experience with other travellers. We hope to welcome you again soon. Gloria G, Ufficio Marketing

6/10 Okay

Ronnie

Liked: Cleanliness, room comfort
Good but not fantastic
The resort is good. Huge pool. We were disappointed to be housed I an out building though quite far from hotel
Response from Gloria on Jul 26, 2016
Dear Ronnie, thank you for the almost positive feedback. Since 1 month we update the infos about where the Junior Suite are, so Customer are aware the room are not in the main building. We hope to serve you again. Best regards, Gloria

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Free shuttle bus to town.
The staff were very friendly and helpful. Only a 30 minute walk to town, but there is also the shuttle bus. Would definitely stay there again.

10/10 Excellent

GREGORI, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
honeymoon at Poiano Resort Hotel
everything was really wonderful and we even got an upgrade since it was our honeymoon. The staff is very friendly and the rooms are comfortable, tidy and clean.
Response from Gloria on Jan 2, 2016
Dear Gregori, thank you for choosing Poiano Resort for you honeymoon. We're glad you enjoyed the room and the friendliness of our staff. Come back visit us soon :-) Gloria G, Ufficio Marketing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility and views
Loved the room, pool, facilities and staff. Just like the broucher. Great time had, will go back
Response from Gloria on Nov 3, 2015
Dear Guest, thank you for choosing Poiano Resort for your Italian stay, and thank you for the positive feedback. Come back visit us soon :-) Gloria G, Ufficio Marketing

10/10 Excellent

ArrGee, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but it is worthwhile having a car.
Overall, this is a lovely hotel. Set in the hills, it provides lovely views of the lake beyond Garda. The grounds are extensive. The pool is large (Olympic sized) and 1.4m deep throughout, so ideal for children 11+. It can be a bit tricky to get parasols, but if you get there early (or late) that isn't a big issue. We stayed here last year and were happy to return, but our previous experience with the courtesy bus led us to hire a car at Verona airport and use it for the 11 days we were there. With the car, it is easy to get to Montebaldo for the cable car, Garda for the commuter boats and Gardaland for the theme park. Without it, you can face long waits for the courtesy bus which only takes eight people. At some times of the day that is fine, but in the period before dinner which starts at 7pm, you can face a minimum of an hour's wait. The rooms are a decent size accommodating my family of four including a tall 15 year old boy and a 11 year old girl fairly comfortably. The restaurant can get busy towards the end of breakfast, so get there early if you can. There are lots of activities at and around the pool including water polo, beach volleyball, archery, football and aqua gym/zumba during the day and an occasional pool party on random evenings. However, if it is karaoke night, you may be better off heading out and not returning until after midnight. Sadly, it wasn't an option available to us on our last night before having to get up early for our flight
Response from Gloria on Nov 3, 2015
Dear Guest, Thank you for taking the time to review your stay with us here at Poiano Resort. It is really important to us here at Poiano Resort that guests enjoy all aspects if their stay. We Sincerely apologise that on this occasion our hotel did not meet all your expectations. Your Feedback is very much appreciated as it enables us to improve standards. Come back visit us :-) Gloria G, Ufficio Marketing

4/10 Poor

Steven, the United Kingdon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed
We loved the location. The views from the balcony were stunning. Unfortunately, the service let the resort down. As it is located out of town, there is a free shuttle service to Garda in the mornings and evenings every half-an-hour. Only 40 people are able to go to town in the mornings because the car is small, which is very poor for a hotel that can hold up to 1000 people. We needed to wait 20 minutes before the car arrived to ensure we had a seat. We saw families split up because there was not a seat for everyone. A service for the afternoon and late evenings is necessary. We asked a receptionist how to return home if there is no shuttle. She said we need to phone for a taxi ourselves or walk, and we need to book in advance. Not true. They will call a taxi for you and you don’t need to make a reservation first. You can call a taxi from Garda to take you back easily without needing a reservation. Be careful when using the restaurant for lunch because they don't provide a menu. We paid 62 Euros when we only wanted a light lunch because we did not ask the price first. The receptionist staff were not friendly. We told them we were on our honeymoon on two occasions, but no-one acknowledged this. One of the head waiters always had a friendly smile and a cheery wave. The waiting staff were generally courteous. The food was good. This was more suitable for young families. There are a lot of leisure activities. It is not so good if you want to leave the resort.
Response from Gloria on Jan 2, 2016
Dear Steven, thank you for choosing Poiano Resort for your honeymoon. We're glad you enjoyed the location and the view. At Poiano Resort it remains our main objective to deliver a high standard of customer service and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs. We hope to welcome you back in the future. Gloria G, Ufficio Marketing

8/10 Good

Fsm, Scotland

Liked: Property conditions & facilities, room comfort
Generally good with room for improvement
Generally v good - where to improve: free wifi would be good - shuttle bus could run later - tennis courts should be free - not sure bathroom was cleaned daily

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Clean rooms, good location on top of hill overlooking lake. Would recommend car.

8/10 Good

Susan, London

Liked: Cleanliness, staff & service, room comfort
Great location in the hills overlooking Lake Garda
A great hotel with friendly helpful staff. Located on the hills overlooking the lake. You will need to hire a car to get around the area, but the Hotel does offer a shuttle bus to Garda which helps you explore a bit. The Hotel was very clean and well kept. The facilities were a bit of a let down as the outdoor pool is not heated and the indoor pool can only be used if you purchase a day pass for the Spa which was 15 Euros from memory. The clay Tennis Courts were great too but charging guests 13 Euros per hour to use them I feel is extortionate! The Hotel restaurant menu was very limited and overpriced. For a better choice of food and at a more reasonable price then go to the Pizzeria just outside the Hotel entrance which offers fantastic Pizzas for reasonable prices and also Stafolet is a 5 minute walk away which is one of the best Steak Houses I have ever been too

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family hotel
Beautiful setting. we hired a car as resort 2 km from the lake, but there was a shuttle service available morning and evening to the lake which we used. Lots of activities for our children aged 11 and 17 to do which was great.