Boating

Reviews of Hotel Riel

3 out of 5
Hotel Riel
Via San Martino Della Battaglia, 2, Sirmione, BS

Reviews

8.6

Excellent

Rating 10 - Excellent. 150 out of 331 reviews" "
Rating 8 - Good. 137 out of 331 reviews" "
Rating 6 - Okay. 33 out of 331 reviews" "
Rating 4 - Poor. 10 out of 331 reviews" "
Rating 2 - Terrible. 1 out of 331 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Matthias lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
It a great place , the supermarket is just round the belt. Free carparks and free breakfast have a decent spread. Clean room , plus i consider big compare to mini rooms in milan or rome . 2 + 1 bed .
Stayed 1 night in Nov 2023
Response from Lorenzo on Nov 20, 2023
Good evening,thank you for your review. We are glad that our Hotel satisfied your expectations.We hope to welcome you again in our Hotel soon.Best wishes

6/10 Okay

shohreh

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lorenzo on Nov 1, 2023
Good evening,thank you for your review. We hope to welcome you again in our Hotel soon.Best wishes

10/10 Excellent

SURENKUMAR

Stayed 2 nights in Oct 2023
Response from Lorenzo on Oct 20, 2023
Good evening,thank you for your very posititve review.We are happy that you enjoyed your stay here on the Garda Lake. We hope to welcome you again in our Hotel soon.Best wishes

10/10 Excellent

Daniel James

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great pool and lovely restaurant. Hotel and rooms very clean.
Stayed 6 nights in Aug 2023
Response from Lorenzo on Aug 22, 2023
Good evening,thank you for your great review. We are glad that our Hotel satisfied your expectations.We hope to welcome you again in our Hotel soon.Best wishes

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service
We had an awesome stay. The staff were pleasant. Having a restaurant on site was great. Disappointed that the fridge did not work in the room even though we reported it several times. The excuse from the staff at the hotel was that ‘it was a chiller and not a fridge’. Even so, it was broken and Our food spoiled.
Stayed 3 nights in Jul 2023
Response from Lorenzo on Aug 4, 2023
Good evening,thank you very much for the great review, we hope to host you again in a near future. Greetings from Sirmione

10/10 Excellent

Andrea, Gatineau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, clean and confy
Stayed 1 night in Mar 2023
Response from Lorenzo on Apr 4, 2023
Good evening,thank you for your kind review. We hope to welcome you again in our Hotel soon.Best wishes

10/10 Excellent

Sylvia

Stayed 1 night in Feb 2023
Response from Lorenzo on Feb 18, 2023
Good evening,thank you for your kind review.We hope to welcome you again in our Hotel soon.Best wishes

10/10 Excellent

Anneliese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Riel Hotel was amazing. It is modern, spacious rooms with balconies, friendly staff, amazing breakfast each morning, and 10min walk to the castle. They have plenty of free bicycles you can use and we cycled to the castle all along the lake's edge. Beautiful!
Stayed 2 nights in Dec 2022
Response from Lorenzo on Jan 1, 2023
Good evening,thank you for your kind review. We hope to welcome you in our Hotel soon.Best wishes

10/10 Excellent

costel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
excellent
Stayed 1 night in Dec 2022
Response from Lorenzo on Dec 13, 2022
Good evening,Thank you for your kind review. We hope to welcome you in our Hotel soon.Best wishes

10/10 Excellent

Iraboty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Janice

Stayed 3 nights in Sep 2022

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property for the price. Short walk into town and restaurants close by. Restaurant in the hotel is also good. Bicycles available for free from the hotel so a nice way to get around. Breakfast buffet is just ok. Staff all very helpful. I would stay here again if in the area.
Stayed 3 nights in Sep 2022
Response from Davide on Sep 24, 2022
Good afternoon Wayne, thank you for your nice review.We're happy you enjoyed our hotel and the services we offer to the guest. We hope to see you again soon!

10/10 Excellent

malene rosing

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
OK hotel with free bike rent and great pool
Nice Hotel - with great pool and free bike rent. The staff at the counter was nice - but could be better at the restaurant part.
Stayed 4 nights in Jul 2022
Response from Davide on Jul 20, 2022
Good afternoon Malene, thank you for your nice feedback. We're happy you enjoyed your stay here and all our services, like the free bike rental and the swimming pool. We hope to see you again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grey service, air conditioning great room and nice pool area
Stayed 2 nights in Jul 2022
Response from Davide on Jul 20, 2022
Good aftenroon Steven, thank you for your nice feedback. We're happy you enjoyed your stay here and the services we offer. We hope to see you again soon!

8/10 Good

Karry, Oak Ridge

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for our family and our needs during our stay for just two nights. A bit far from the historic city center but parking was easily accessed and driving wasn’t a big deal. The wifi was not reliable at this location, but I worked good enough for our needs. We really enjoyed the restaurant as well as the pool. Our shower was quite small but again the space was everything we could have needed. The only odd thing we noticed was that there was tea but no coffee provided in the room. In addition, at breakfast you have to order coffee by the cup from the wait staff instead of having a coffee machine. Either way, definitely recommend for the price and they have a beautiful marina/lake view in a quiet neighborhood.
Stayed 2 nights in Jun 2022
Response from Davide on Jun 29, 2022
Good afternoon Karry, thank you for your review. We're happy that you enjoyed your stay here and the services we offer to our guests, like the swimming pool and the restaurant. Even if there there isn't any coffee in the room in addition to the tea, you can always ask to the reception for a hot coffee or something to drink. We hope to see you again soon!

6/10 Okay

Conner

Liked: Cleanliness
Disliked: Staff & service
Not enough Sunbed’s
The hotel was very clean but the breakfast and dinner was awful… went round the town and eat out for the rest of my stay… not enough Sunbed’s as the filled up really early.. cleanliness was good…probably wouldn’t stay again.
Stayed 3 nights in May 2022
Response from Davide on Jun 11, 2022
Good afternoon Conner, thanks for your stay here and your review. We're happy that you like our cleaning service, but we're very sorry that you didn't like our international breakfast and our restaurant and pizzeria, two of the most appreciated aspects we propose. We also think to have a consinstent number of sundbeds (more than 20) in the swimmingpool area, but in sunny and hot days guests usually go to the pool very early to enjoyed the good weather. We hope therefore to see you again in future, so we can have another chance to host you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early May
Fab location. Lovely room...very clean...altho a bit hot when aircon isnt working. Friendly staff. Breakfast was one of the best Ive ever encountered...good selection and all very fresh. Perhaps because hotel has its own restaurant which was also excellent. We ate there evry night beacuse the food was so good. For those with allergy issues...this hotel offers a wide selection of gluten free products.
Stayed 4 nights in May 2022
Response from Davide on May 8, 2022
Good afternoon, thank you for your excellent review. We're happy that you enjoyed our hotel and the gluten free proposal you can find at the breakfast buffet and at the restaurant. This is one of the most important aspects to us. We hope to see you again soon!

10/10 Excellent

Kirsten

Stayed 1 night in Apr 2022
Response from Davide on Apr 12, 2022
Good afternoon Kisten, thank you for your nice feedback. We're happy that you enjoyed our hotel and we hope to see you again soon!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Amazing stay, extremely clean and modern. Fantastic breakfast, already booked our return!
Stayed 1 night in Mar 2022
Response from Davide on Mar 4, 2022
Good afternoon Samantha, thank you for your nice review. We're happy that you enjoyed our hotel and the services we offer, like the internazionale breakfast. We hope to see you soon!

8/10 Good

Jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at this hotel.
Beautiful hotel. Friendly staff. Excellent breakfast. Great location.
Stayed 1 night in Nov 2021
Response from Davide on Nov 6, 2021
Good afternoon Jing, thank you for your nice review. We're happy that you enjoyed you stay here in our Hotel and also our international Breakfast, a very important aspect for us. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Excellent value
We stayed for 2 nights at the end of October, so just out of season. We found the hotel to be excellent value, worth bearing in mind there is no lift at this property. The receptionist offered to carry our luggage which was very kind. Breakfast is adequate although still subject to covid-19 restrictions. We would return to this location.
Stayed 2 nights in Oct 2021
Response from Davide on Nov 6, 2021
Good afernoon, thank you for your nice review. We're happy that you enjoyed your stay here and our international brekfast, also with some restriction due to Covid. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
The hotel was in a nice location and rooms were great
Stayed 1 night in Oct 2021
Response from Davide on Oct 31, 2021
Good afternoon, thank you for your review. We're happy that you enjoyed our Hotel and our newly renovated rooms. We hope to see you again soon!

8/10 Good

limor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Davide on Sep 22, 2021
Good aftenoon Limor, thank you for your feedback. We're happy that you enjoyed your stay here, and we hope to see you again soon!

10/10 Excellent

alla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Jacopo on Oct 17, 2020
Grazie mille, alla prossima. Jacopo

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel had a great buffet breakfast and lots of available parking.
Stayed 1 night in Feb 2020
Response from Jacopo on Feb 27, 2020
Thank you for the great review, we hope to welcome you again in a near future. Best wishes. Jacopo

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Jacopo on Feb 9, 2020
Grazie mille Alexandra, a presto Jacopo

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very clean, the bathroom worked very well and the bed was comfortable. The hotel staff was friendly and accommodating. The hotel has a restaurant, but we wanted to have a meal in town and the receptionist was kind enough to recommend two other options for our evening meal. We decided for La fenice, a lively wine bar with some food and it was a lovely experience. It seemed a very popular place with locals. All in all it was a very nice stay. I am not sure, however, that it would be as pleasant as this in the summer months when the area is much more crowded.
Stayed 1 night in Dec 2019
Response from Jacopo on Dec 22, 2019
Thank you very much for the great review and the kind words. We're sure Sirmione is even better in the summer season! Best wishes Jacopo

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Davide on Oct 20, 2019
Good evening, thanks for your feedback. We're happy that you enjoyed your stay here, we hope to see you again!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
This was a nice hotel with a good evening meal and breakfast choice.
Stayed 1 night in Oct 2019
Response from Davide on Oct 7, 2019
Good evening Anthony, thanks for your nice review. We're happy that you enjoyed our Restaurant and also our breakfast, which we're trying to improve even better. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Davide on Oct 4, 2019
Good evening, thank you for your nice score. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and very clean property. Well situated for visiting this wonderful part of Italy. Highly recommend.
Stayed 4 nights in Jul 2019
Response from Davide on Jul 17, 2019
Good evening, thank you very much for your nice review. We're happy that you enjoyed your stay here and that the staff could help you. Hope to see you again soon!

8/10 Good

Imad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice, clean, nice pool
Stayed 1 night in Jun 2019
Response from Davide on Jul 8, 2019
Good evening Imad, thank you for your review. See you soon!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Davide on Jun 25, 2019
Good evening, thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Davide on May 29, 2019
Thank you for your feedback, we hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 3star hotel with parking
Spacious comfortable rooms with tea making facilities and a complimentary bottle of water in the fridge. Swimming pool and restaurant on site. Easy walk to the bus stop to get to the tip of sirmione. Parking on site was easy to find. Good spread at breakfast with polite efficient staff. One complaint- would have preferred to be given option to stay and wait for passports to be copied rather than be told to come back to get them in 30minutes-makes you wonder what they are copying!
Stayed 2 nights in Apr 2019
Response from Jacopo on Apr 7, 2019
Thank you for you stay here, as in every hotel in Italy, by law and for security we must register the guests staying with us. We believe it is more comfortable to wait in the room than at the reception. See you soon. Jacopo

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but nice hotel
Basic but nice hotel.
Stayed 1 night in Nov 2018
Response from Jacopo on Nov 21, 2018
Thank you for the short stay and the positive review! Jacopo

10/10 Excellent

Leanne, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, would stay again
Room was clean & adequate for our trip. Check in was easy & the receiptionist was very helpful both on check in & check out. Breakfast was nice, although we arrived late & things were not replenished but we managed fine. Good location not far from Sirmione, pizza & bar just around the corner served good food.
Stayed 1 night in Nov 2018
Response from Jacopo on Nov 21, 2018
Thank you Leanne for the nice review, see you soon! Jacopo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Jacopo on Oct 26, 2018
Thank you for the great review. Jacopo

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very friendly staff, large parking space (and free), large supermarket very close to the hotel and good feeling when you step outside. There are 2 things that may interrupt, the first is that there is no elevator - but, the staff helped us to take our luggages upstairs. The second one is the distance to the center of Sirmione, you can't do it by walk (which could be very nice).
Stayed 1 night in Sep 2018
Response from Jacopo on Oct 9, 2018
Thank you very much for your stay here. We hope to host you again in a near future. Jacopo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, front desk was good, free bikes,
Overall nice
Stayed 1 night in Sep 2018
Response from Nicolò on Oct 2, 2018
Thank you for your nice feedback! Hope to welcome you again here!

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2018
Response from Jacopo on Aug 6, 2018
Thank you very much! Jacopo

10/10 Excellent

Asisavivit, Tel aviv israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, good location . Friendly staff. Breakfast was excellent.the room was very nice and comfortable.
Stayed 1 night in Jul 2018
Response from Jacopo on Aug 6, 2018
Thanks Asis, we hope to host you in another occasion. Jacopo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found the whole experience with the hotel and area brilliant. Will definitely recommend.
Stayed 3 nights in Jun 2018
Response from Jacopo on Jun 19, 2018
Thank a lot for the great review. Greeting from Sirmione. Jacopo

6/10 Okay

Verified traveller

When we booked the hotel, the room we chose on the computer showed a double bed AND a twin bed. When we checked in, no problem arose. Upon checkout, however, we were charged an additional 10 Euro for our son, a third person in the room. Nothing was said about this on the web or at check-in! We have traveled Europe, especially Italy, extensively, and have never experienced a hotel doing this. Charges should be announced up front! Then the consumer can make appropriate decisions.
Response from Jacopo on Mar 28, 2018
Goodmorning, thank you for the reservation with us. It's rather simple, you have booked, probably wrong, a double room (only 1 double bed in the room). The supplement provided for the additional person sleeping in the double bed is € 10.00. Breakfast included. However, for your convenience (the boy was 1.80m tall) we assigned to you a triple room, maintaining the reduced supplement and not the full price of the triple room. We thought we did you a favor, I'm sorry you did not appreciate it. Best regards Jacopo

10/10 Excellent

Alex, Kharkiv, Ukraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the lake.
Beautiful hotel in a beautiful place. Pleasant staff, reach breakfast, good restaurant, big parking, clean modern rooms.
Stayed 1 night in Mar 2018
Response from Jacopo on Mar 17, 2018
Thank you Alex, we're very happy you appreciated our position on the base of peninsula front of the lake. See you soon Jacopo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel just near the lake, excellent breakfast, very pleasant staff at reception and in restaurant. Great choice!))
Stayed 1 night in Mar 2018
Response from Jacopo on Mar 9, 2018
Thank you for your kind words, greetings from the whole staff! Jacopo

8/10 Good

Carl, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant hotel with very friendly staff
The hotel was very reasonably prices, the staff were excellent and very friendly. There was a restaurant attached which also had decent food and great service. Some slightly noisy guests but that wasn't down to the hotel. All in all a good experience.
Stayed 3 nights in Nov 2017
Response from Jacopo on Nov 19, 2017
Thank you so much Carl, see you soon! Jacopo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel staff are all amazing, from the minute we walked in, Nicolo, at reception desk welcomed us and helped us with all our queries. The restaurant staff were an absolute delight, plus the food was great. Will definitely recommend and return.
Stayed 3 nights in Oct 2017
Response from Nicolo on Nov 6, 2017
Thank you so much from the whole staff! Greetings from Sirmione. Jacopo & Nicolò

8/10 Good

Alison, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to Lake
Just on the outskirts of Sirmione but hotel has lovely views of the Lake and mountains. Pleasant walks near the hotel which take you around the edge of the Lake.
Stayed 7 nights in Aug 2017
Response from Jacopo on Aug 26, 2017
Thank you so much Alison, our position is very appreciated by our guests, it is very quiet and a good starting point to reach all the "attractions" of the lake. Next time! Jacopo

8/10 Good

David, Wales

Liked: Cleanliness, staff & service, property conditions & facilities
Lake Garda Visit
Great Hotel and location at the bottom of Lake Garda. Restaurant onsite or a selection within walking distance. Rooms are basic but clean, they include air conditioning and a fridge. Towels are changed every day if wanted and additional ones for the pool can be supplied free from reception. Parking onsite if you have a car and a supermarket is almost next door.
Stayed 5 nights in Jul 2017
Response from Jacopo on Aug 3, 2017
Thank you so much David, we're very happy you appreciate your stay here in Sirmione. Hope you see you again! Jacopo