Exterior

Reviews of Holiday Inn Express Hotel & Suites Lake Charles, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Lake Charles, an IHG Hotel
402 N Martin Luther King Hwy, Lake Charles, LA

Reviews

8.0

Very good

Rating 10 - Excellent. 338 out of 751 reviews" "
Rating 8 - Good. 219 out of 751 reviews" "
Rating 6 - Okay. 83 out of 751 reviews" "
Rating 4 - Poor. 50 out of 751 reviews" "
Rating 2 - Terrible. 61 out of 751 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy freeway access. Noisy stay. Lots of workers staying long term. Breakfast was great. Much better than most continental.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Lauren, We appreciate your feedback on the convenient freeway access and enjoyable breakfast offering. Regarding noise level and other guests, we regret any inconvenience caused. For future stays, please feel free to reach out to our team to discuss accommodation options that best suit your needs.

10/10 Excellent

Bonnie

Travelled with family, Business traveller
Liked: Cleanliness
Toilet rocked
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Bonnie,We regret to hear about the inconvenience you experienced with the toilet during your stay. Your feedback is valuable to us, and we will address this matter promptly. Thank you for bringing this to our attention so we can ensure a better experience for future guests.

8/10 Good

ABRION

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were partially clean A/C was broken
Stayed 1 night in Dec 2023
Response from Manager on Apr 16, 2024
Hello ABRION, We regret to hear about your experience and appreciate your feedback for our improvement. Do reach out to the management for further assistance with your concerns.

8/10 Good

Chiara, Carencro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the stay was good. Would go back.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 14, 2024
Hello Chiara,We appreciate your positive feedback about your recent stay with us. We strive to provide a memorable experience for all our guests and hope to welcome you back soon.

2/10 Terrible

Omar

Disliked: Staff & service
Our reservation were canceled without us knowing while driving 4 hours to this location
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Omar, We're sorry to hear about your experience with your reservation. We recommend reaching out to our management team for further assistance on this matter. Thank you for bringing this to our attention.

8/10 Good

roxane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
the cabinet underneath the refridge was in disrepair from water damage.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello roxane,We regret to hear about your experience and thank you for sharing your feedback with us. Our team will address the issue with the cabinet underneath the fridge promptly to ensure our guests have a comfortable stay. If you have any further concerns, please don't hesitate to reach out to our management team directly for assistance.

4/10 Poor

Luke

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Property was great; however, I did not appreciate that the desk clerk was not particularly friendly and that she assigned me a room at the far end of the hotel, the farthest from the elevator and the opposite end from the ice machine. I am 86 years old and have difficulty walking. She could have done better since there were only five rooms filled that night.
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Luke, We truly value your feedback and apologize for any inconvenience caused during your stay. Our team strives to provide excellent service to all guests. We recommend reaching out to our management team directly to discuss your experience in more detail. Thank you for sharing your concerns with us.

10/10 Excellent

Patricia

Travelled with family
Totally satisfied
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Patricia,We are delighted to hear that you were satisfied with your stay at our hotel. Our team works hard to ensure all guests have a positive experience. Should you have any future stays or feedback, please don't hesitate to contact us directly. Thank you for choosing to stay with us.

2/10 Terrible

Ronnie

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Ronnie, We're sorry to hear you didn't have a positive experience during your stay. Please feel free to reach out to us with any specific feedback you have so we can address it accordingly. We strive to improve based on guest experiences.

6/10 Okay

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Elizabeth, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any feedback you may have from your time here. We hope to welcome you back in the future for an even better experience.

8/10 Good

Sherry

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Sherry, We appreciate you choosing our hotel for your stay! Please feel free to reach out to us with any feedback you may have from your recent experience. We hope to welcome you back soon for another enjoyable stay!

8/10 Good

Jamie, Ponchatoula

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great property, friendly staff. Room needs some TLC. Bathroom door had terrible patched paint. The handle on the door would automatically put the deadbolt out when you opened it. Had to go to the front desk to see how to pull it back in because the actual lock was broken so you could not use it to actually lock the door. Breakfast was tasty. The pancake machine was not working on Sunday. Worked on Saturday. Was told it was burning pancakes... not sure I believe that. Muffins were never refilled. Overall I'd rate our stay a 7/10.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 31, 2024
Hello Jamie, Thank you for choosing our hotel and for sharing your feedback. We're glad to hear that you found our property and staff to be great. We apologize for any inconvenience caused by the issues you mentioned with the room, and we will share your comments with our maintenance team for improvement. We're also sorry to hear about the pancake machine and muffin situation during your stay. Your feedback will be shared with our breakfast staff to ensure a better experience in the future. We appreciate your rating and hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 Okay

Jonathan

Travelled with family
Liked: Staff & service
Bathtub
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Jonathan,Thank you for sharing your feedback regarding the bathtub. We apologize for any inconvenience you experienced during your stay. We appreciate your input as it helps us improve our services. If you have any further concerns, please reach out to our management team directly.

10/10 Excellent

Brendan, Lafayette

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on Jan 29, 2024
Hello Brendan,We are delighted to hear that you had a wonderful experience during your stay with us! We strive to provide excellent service and it is always rewarding to receive positive feedback. Should you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

2/10 Terrible

Terri

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were expecting a working jucuzzi in our suite it is the only reason we picked this hotel.
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Terri, Thank you for choosing our hotel for your stay. We apologize for any inconvenience you experienced with the jacuzzi in your suite. Our team will look into this matter to ensure it is in working order for future guests.

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Ida,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we are delighted that we could meet your expectations. We hope to welcome you back soon for another exceptional stay.

6/10 Okay

David

Travelled with partner
Disliked: Cleanliness
There were roaches inour room!!!
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello David, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, great service.
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Timothy,Thank you for your kind words! We are delighted to hear that our staff provided you with a gratifying stay and exceptional service. Your satisfaction is our top priority, and we appreciate your positive feedback. It was a pleasure having you as our guest, and we hope to welcome you back in the future.

4/10 Poor

E

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice staff however there were roaches in my room.
Stayed 1 night in Dec 2023
Response from Manager on Jan 13, 2024
Hello E,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will address this matter with our housekeeping team to ensure a comfortable experience for future guests.

10/10 Excellent

JOSEPH B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Hello JOSEPH B,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Dee

Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Dee,Thank you for staying with us! We appreciate your business and hope you had a pleasant experience. If you have any specific feedback, please don't hesitate to reach out to us directly. We value your input and would love to hear more about your stay.

8/10 Good

Jeanette, Spartanburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for one night. The beds are very hard. I have never slept at a Holiday Inn where beds were so hard the floor would have slept better. The breakfast was great. It is very clean with wonderful staff.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Jeanette,Thank you for choosing to stay with us and sharing your feedback. We appreciate your kind words about our staff and the cleanliness of our hotel. We apologize for any discomfort caused by the firmness of the beds as guest comfort is important to us. We'll make note of your feedback for future improvements. We hope you enjoyed our breakfast offerings and we look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Rolando

Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Rolando,Thank you for choosing our hotel for your stay! We are delighted that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Alex,We are thrilled to hear that you had a fantastic stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the near future for another amazing experience.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD LOCATION
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Luke,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding our convenient location. Your satisfaction is important to us and we strive to provide a positive experience for all our guests. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Curtiss

Stayed 2 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Curtiss,We appreciate you choosing our hotel for your stay and we apologize if we fell short of your expectations. Please feel free to reach out to us directly so we can discuss any concerns you may have had during your visit. We always strive to provide the best experience for our guests and value your feedback.

10/10 Excellent

Victoria

Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Victoria,Thank you for choosing our hotel for your stay! We hope you had a wonderful experience with us and we appreciate your perfect rating. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Mike

Travelled with family
Customer service desk was so helpful,
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Mike,Thank you for your feedback regarding our helpful customer service desk. We strive to provide excellent service to all our guests to ensure a positive experience. If there is anything else we could have done to enhance your stay, please don't hesitate to let us know.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Karen,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience during your time with us. We hope to have the pleasure of welcoming you back again soon for another exceptional stay.

2/10 Terrible

Justin

Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Justin,We're sorry to hear that you had a less than satisfactory experience during your stay. We value your feedback and encourage you to reach out to us directly so that we can address any specific issues you may have encountered. We appreciate your business and hope to have the opportunity to serve you better in the future.

8/10 Good

Collyn

Liked: Staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 8, 2023
Hello Collyn,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We take guest feedback seriously and will use it to improve our services. If you have any further concerns, please reach out to our management team directly. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.

8/10 Good

Willie, HOUSTON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I don't have a lot to add here because it's not the staffs fault if the hotel needs renovations.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 7, 2023
Hello Willie,Thank you for sharing your feedback with us. While we appreciate your understanding regarding the renovations, we apologize for any inconvenience caused. We strive to ensure our guests have a comfortable stay and we are continuously working to improve our facilities. Your comments will be shared with our management team for their consideration. We hope to welcome you back in the future for a more enjoyable experience.

2/10 Terrible

VICKI

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were run down, wasn’t aware of not pet friendly had to pay $250.00 for one night for tiny 13 yr old pet!! Will never stay at a Holiday Inn and definitely tell my friends. We are retired and afford that!! That was very disturbing!!
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello VICKI, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. Our pet policy is communicated through our website and reservation process to ensure all our guests are aware of it. We appreciate your feedback and will take it into consideration as we continuously strive to improve our services.

6/10 Okay

cynthia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
After going to wrong Holiday Inn I found correct one to be a lot less desirable...Elijah the check in person was wonderful He gave me directions , help and was a great ambassador of the hotel...
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello cynthia,Thank you for choosing to stay with us at Holiday Inn. We appreciate your feedback regarding our team member, Elijah, and his exceptional customer service. We strive to provide helpful and friendly service to all our guests. We apologize if there were any issues during your stay and encourage you to reach out to our management team for further assistance. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Gabrielle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were very professional and warm—from the staff who checked us in to the smiling face of the young man in the morning. Thank you for a great stay. Your rooms were very clean and we felt welcome—even though we came in so late at night. The Christmas tree in the lobby was so professionally put up. It was very inviting all around.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Gabrielle,Thank you for taking the time to share your positive experience with our staff and facilities. We strive to provide exceptional service and ensure a warm and welcoming atmosphere for our guests. We appreciate your kind words about our clean rooms and the festive ambiance in the lobby. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 22, 2023
Hello Clifford,Thank you for rating our hotel. We appreciate your feedback and we hope you had a pleasant stay. If there are any specific concerns or feedback that you would like to share, please do not hesitate to reach out to us directly so that we can address them.

8/10 Good

Anna, Olathe

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was older. The bathroom was small. The bed was good.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Anna, Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you found the bed comfortable during your stay. We strive to meet our guests' expectations and apologize if the size of the bathroom did not meet yours. We value your input and will take it into consideration for future improvements.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello David,Thank you so much for your incredible feedback! We appreciate your kind words and are thrilled to hear that you had such a positive experience during your stay with us. Our team works hard to provide exceptional service and it's always rewarding to know that we succeeded in making your stay special. We hope to welcome you back again soon for another fantastic stay at our hotel!

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Mark,Thank you for choosing to stay with us! We appreciate your positive rating and are glad to hear that you had a wonderful experience at our hotel. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Good

SALVADOR, Flower Mound

Liked: Cleanliness, staff & service, amenities
Great staff!! Bathroom looked a little old with rusted jets, missing light fixtures. Other than that, very comfortable and clean
Stayed 4 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello SALVADOR, Thank you for sharing your feedback with us. We appreciate your kind words about our staff and are happy to hear that you found your stay comfortable and clean. We apologize for any inconvenience caused by the condition of the bathroom. We value your input and will certainly look into this matter further to ensure it is addressed.

6/10 Okay

iris

Business traveller
Liked: Staff & service
Nola Xmas Tree
It was a dependable, safe and friendly 1 day stay and just right for the price. Loved the tree.
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello iris,Thank you for taking the time to share your feedback. We're glad to hear that you had a dependable, safe, and friendly stay with us. It's always great to know that our guests feel comfortable during their time at our hotel. We're also delighted that you loved the tree. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right off the freeway so there’s a bit of noise. Other than that it’s a great property. It was clean, comfortable and safe.
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Hello Steve,Thank you for choosing our property for your stay. We appreciate your kind words about the cleanliness, comfort, and safety of our hotel. While we strive to provide a peaceful experience, the proximity to the freeway may result in some noise. We value your feedback and hope to welcome you back in the future.

10/10 Excellent

Barbara, Horizon City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Hello Barbara,Thank you for your kind words! We strive to provide a flawless experience for our guests and are delighted to hear that we succeeded in doing so during your stay. We hope to welcome you back again soon for another outstanding visit.

6/10 Okay

Soheil

Travelled with family
Liked: Staff & service
the bathroom needs to be upgraded.
Stayed 1 night in Oct 2023
Response from Manager on Nov 5, 2023
Hello Soheil,Thank you for sharing your feedback about the bathroom. We appreciate your input and will take it into consideration for future improvements. If you have any further concerns or suggestions, please don't hesitate to reach out to our management team directly.

2/10 Terrible

Rajender

Travelled with family, Business traveller
Bathroom tub broken, dirty, carpet dirty smelled bad
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Rajender,We apologize for any inconvenience you experienced during your stay. Our team will address the issues mentioned to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and kind
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Rose,Thank you for sharing your positive experience with our staff. We strive to provide excellent service and it's great to hear that they were helpful and kind during your stay. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023
Response from Manager on Nov 18, 2023
Hello Jennifer,Thank you for sharing your positive experience! We are thrilled to hear that you had a great stay at our hotel. Our team takes pride in providing exceptional service and creating memorable experiences for our guests. We appreciate your kind words and hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023
Response from Manager on Nov 14, 2023
Hello Christopher,Thank you for taking the time to share your positive experience with us! We're delighted to hear that our hotel met your expectations and that you enjoyed your stay. We appreciate your 5-star rating and look forward to welcoming you back in the future.

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling through Got tired Had to sleep
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Derek,Thank you for choosing our hotel for your stay. We hope you had a restful night and we appreciate your business.

10/10 Excellent

JENN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Friendly staff.
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello JENN,Thank you for your kind words! We're thrilled that you had a great stay at our hotel and found our staff to be friendly. We look forward to welcoming you back in the future!