All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
They gave us room that had people in it and then they gave us a smaller room than we booked.
Efren
Stayed 1 night in Mar 2024
Response from Lchmgr on Mar 10, 2024
We are sorry about any inconvenience you experienced. We would like to get to the bottom of this. Please reach out to leadership at your earliest convenience as we would like to assist you with this and find out what happened. It is our goal to ensure our guests have a great stay and we want to assist you and follow up with our team to see what happened.
Clean rooms, breakfast was great. Staff was very friendly and helpful!
Elaine
Stayed 1 night in Feb 2024
Response from Alana on Feb 26, 2024
Thank you again for choosing our Lake Charles Hampton Inn. We do appreciate your business and feedback. I will be sharing these comments with our amazing team. We hope to see you again soon!
Thank you again for choosing to stay with us at our Lake Charles Hampton Inn. I am glad to hear that Mr. Rodney was able to provide you with great service. We hope to see you soon in the future.
Thank you again for choosing our Lake Charles Hampton Inn. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again in the future.
8/10 Good
Stewart
Travelled with partner
Nov 12, 2023
Disliked: Amenities
Stewart
Stayed 1 night in Nov 2023
Response from Alana on Nov 12, 2023
Thank you for choosing our Lake Charles Hampton Inn. We appreciate your feedback and look forward to seeing you in the future.
The only issue is from Hotel.com that I have not received a receipt with charges showing my name on the bill.
I need this for expense reimbursement. And Hampton would not provide one due to it being a third-party reservation.
Melvin
Stayed 1 night in Sep 2023
Response from Alana on Sep 14, 2023
I do apologize, unfortunately when you book through a third party, your email confirmation is your receipt.
Thank you for staying with us! We hope to see you back soon!
8/10 Good
Verified traveller
Travelled with family
Sep 8, 2023
Liked: Cleanliness, staff & service, room comfort
One night only
It was good for one night. It seemed nice and first, but it seemed very used & wormed when we arrived to our room. The breakfast was not very good. My husband took a bite & spit it out. Everyone was friendly. We were there a very short time.
Verified traveller
Stayed 1 night in Sep 2023
Response from Alana on Sep 8, 2023
Thank you for staying at our Lake Charles property. We try our best to provide the best service to all our guest.I do appreciate your honesty and will address these issues. We hope to see you again.
The stay from start to end was fantastic.
Great breakfast! Clean breakfast area and sweet service. Thanks Hampton!
Shylo
Stayed 1 night in Aug 2023
Response from Lchgm on Aug 31, 2023
Thank you for staying with us! Come see us again soon.
10/10 Excellent
Erin
Aug 27, 2023
Erin
Stayed 1 night in Aug 2023
Response from Alana on Sep 20, 2023
Thank you for staying with us!
2/10 Terrible
michael
Aug 24, 2023
Disliked: Staff & service
Lost my reservation and cost me an extra 140.00
michael
Stayed 1 night in Aug 2023
Response from LCHLCGM on Aug 31, 2023
Good afternoon, I am sorry about the issues you experienced and we would love the opportunity to make this right. Please reach out to us at the hot so we can work with Expedia to see what we can do.
The guy checking us in was very friendly.
The pillows on the bed were a joke - little balls and nothing like any pillow I've ever experienced.
The breakfast sausage and potatoes tasted weird. Only took one bite of each and threw the rest away
Bob
Stayed 1 night in Aug 2023
Response from Alana on Aug 9, 2023
Thank you again for staying at our Lake Charles Hampton Inn by Hilton. We try our best to provide the best service experience to all guest. I apologize for the breakfast not meeting your expectations. We are currently looking into a new pillow selection as well. I will let our front desk agent, Rodney, aware of your compliments. We love him! We hope that you will visit us again.
Rodney at the front desk made check in so easy and so enjoyable.
Danielle
Stayed 1 night in Aug 2023
Response from Alana on Aug 6, 2023
Thank you again for staying at our Lake Charles Hampton Inn. I am excited you enjoyed your stay with us. I will be making Rodney aware of your compliments. Please come back and visit with us!
We had issues with the billing process. We reserved a studio and they gave us regular room. The manager was not available during the stay. At checkout the clerk immediately became argumentative when we asked her to compensate for her mistake. She refused any assistance and stated she couldn’t even see what was reserved.
Nadine
Stayed 3 nights in Jul 2023
Response from Alana on Jul 28, 2023
Thank you again for staying at our Lake Charles Hampton Inn. I am sorry that your stay did not meet your expectations, but you did check in with me (The AGM). I asked if everything was okay 15 mins after you checked in and your response was great. You stayed in the room all 3 nights and never once came to the desk to complain about anything. I have 3 Managers on site everyday. Upon check-out, you spoke with me (The AGM) again and I explained that there was nothing I could do. You stayed in the room and never gave us the opportunity to correct the issue to make your stay more comfortable. Again thank you for staying with us.
8/10 Good
Jimmy
Jul 27, 2023
Jimmy
Stayed 1 night in Jul 2023
Response from Alana on Aug 17, 2023
Thank you for choosing to stay at our Lake Charles Hampton Inn. I am glad you enjoyed your stay with us. We hope that you come back to visit us.
This is our 5th stay at this particular property and will continue to come back. We like the location close to the casino's and the staff always so friendly and helpful.
Maria
Stayed 2 nights in Jul 2023
Response from LCHGM on Jul 7, 2023
Thank you for staying with us again! We love having you each time you are in the area. Let us know if you need anything.
Clean and well appointed. Friendly staff! Plenty of towels, ice in the ice machine. If only a herd of Buffalo were not staying above my room on the 4th floor it would have been perfect. They were loud and started about 6am
Betty
Stayed 1 night in Jun 2023
Response from LCHGM on Jul 7, 2023
Thank you for staying with us! We are happy to see that you enjoyed your stay. I am sorry about the noise you experienced though. I hope to see you again soon.
10/10 Excellent
candice
Travelled with partner
Jun 12, 2023
Liked: Cleanliness, staff & service
Overall good stay. Pillows were half size which could of been better
candice
Stayed 1 night in Jun 2023
Response from Alana on Jun 13, 2023
Thank you for staying at our Lake Charles Hampton Inn. I am glad to see you enjoyed your stay. Hope to see you again.
8/10 Good
Mark
Jun 9, 2023
Mark
Stayed 2 nights in Jun 2023
Response from LCHGM on Jul 7, 2023
Thank you for staying with us! We hope to see you again soon.
2/10 Terrible
Nora
May 29, 2023
Nora
Stayed 1 night in May 2023
Response from LCHGM on Jun 20, 2023
Thank you for staying with us. We would like to hear more about how we could have done better during your stay. Would you please reach out to leadership at your earliest convenience.
2/10 Terrible
Cindy
May 15, 2023
Cindy
Stayed 1 night in May 2023
Response from Alana on Jun 4, 2023
Thank you for staying at our Lake Charles property. I am sorry your stay with us did not meet yoir expectations. We try our best service to all our guest. If there is anything we can do to better our services, please let us know.
Thank you again for staying at our Lake Charles Hampton Inn. I am glad to see you enjoyed your stay with us. We hope you will visit us soon in the future.
I didn’t have much interaction with staff except check in. My room was nice except the comforter needed washing. Pretty gross to have makeup smeared at top. I just made sure top sheet covered it. Didn’t like the big refillable bottles in bathroom. I’m sure more economical but I prefer single use for myself.
Ruth
Stayed 1 night in Apr 2023
Response from Alana on Apr 25, 2023
Thank you again for staying at our Lake Charles Hampton Inn. I have notified my Housekeeping Manager about the comforter. I value your honesty and if there is anything we can do to better our services please let us know.
Gwyn, in the breakfast area, is an incredible asset to this hotel. She is incredibly friendly and instantly brightens your day.
Verified traveller
Stayed 3 nights in Apr 2023
Response from Alana on Apr 22, 2023
Thank you again for staying at our Lake Charles Hampton Inn by Hilton. I am glad to see you enjoyed your stay with us. I will be sharing your comments and scores with our amazing staff and Gwen (Breakfast Attendant)!!
Thank you again for staying at our Lake Charles Hampton Inn by Hilton. I am glad to see you enjoyed your stay with us. I will be sharing your review with our amazing staff.
2/10 Terrible
Jorge
Apr 11, 2023
Jorge
Stayed 1 night in Apr 2023
Response from LCHGM on May 10, 2023
I am sorry about the issues you experienced during your stay with us. Please reach out to leadership at your earliest convenience as we would like to find out more details on how we could have improved on your stay.
We got lost on our way to the hotel and Alana Valyan, assistant general manager, stayed on the phone with us until we could see the hotel.
The breakfast the next morning was wonderful.
Deborah
Stayed 1 night in Mar 2023
Response from Alana on Mar 26, 2023
Thank you for staying at our Lake Charles property. It was a pleasure of assistance guiding you to the property. I am glad you enjoyed your stay with us! We hope you will be back to visit.
The stay was very good but needed towels the next morning the front desk lady was very rude suggest putting two sets of towels at check in
Verified traveller
Stayed 1 night in Mar 2023
Response from LCHGM on Mar 14, 2023
Thank you for staying with us. I am sorry that you had this experience and will be looking into this to ensure that it does not happen again. We want all of our guests to be happy with their stay and feel comfortable.
Excellent place to stay. Very clean and responsive staff.
Heather M
Stayed 1 night in Mar 2023
Response from Alana on Mar 13, 2023
Thank you again for staying at our Lake Charles Property! I am glad to see you enjoyed your stay with us. I will be sharing your score and comments with our amazing team! We hope you'll stay with us again.
10/10 Excellent
Kelly
Travelled with group
Mar 4, 2023
Liked: Cleanliness, staff & service, amenities
It’s very nice
Kelly
Stayed 1 night in Jan 2023
Response from Alana on Mar 4, 2023
Thank you for staying at our Lake Charles Hampton Inn. We are happy to see you enjoyed your stay with us. We hope you'll choose us again when you visit Lake Charles.
Great location to Golden Nugget with a shuttle. Staff was very friendly.
Brian
Stayed 1 night in Feb 2023
Response from LCHGM on Feb 27, 2023
Thank you for staying with us! I love hearing how happy you were with your stay and that the team took such great care of you. Come see us again soon!
10/10 Excellent
Henry
Feb 20, 2023
Henry
Stayed 2 nights in Feb 2023
Response from Alana on Mar 13, 2023
Thank you again for staying at our Lake Charles Property! I am glad to see you enjoyed your stay with us. I will be sharing your score and comments with our amazing team! We hope you'll stay with us again.