Exterior

Reviews of Hampton Inn Lake Charles

2.5 out of 5
Hampton Inn Lake Charles
3175 Holly Hill Rd, Lake Charles, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 305 out of 486 reviews" "
Rating 8 - Good. 113 out of 486 reviews" "
Rating 6 - Okay. 33 out of 486 reviews" "
Rating 4 - Poor. 16 out of 486 reviews" "
Rating 2 - Terrible. 19 out of 486 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Location.
Stayed 2 nights in Mar 2024
Response from Alana on Mar 14, 2024
Thank you again for staying with us! I am pleased to see you enjoyed your stay with us. We hope that you will visit us again soon.

2/10 Terrible

Efren, Baytown

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
They gave us room that had people in it and then they gave us a smaller room than we booked.
Stayed 1 night in Mar 2024
Response from Lchmgr on Mar 10, 2024
We are sorry about any inconvenience you experienced. We would like to get to the bottom of this. Please reach out to leadership at your earliest convenience as we would like to assist you with this and find out what happened. It is our goal to ensure our guests have a great stay and we want to assist you and follow up with our team to see what happened.

10/10 Excellent

Elaine, Freeport

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, breakfast was great. Staff was very friendly and helpful!
Stayed 1 night in Feb 2024
Response from Alana on Feb 26, 2024
Thank you again for choosing our Lake Charles Hampton Inn. We do appreciate your business and feedback. I will be sharing these comments with our amazing team. We hope to see you again soon!

8/10 Good

Jacques Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, brand new facility, muddy exterior, loud room noise and AC was super loud. Bed comfy, shower large, very quick stay friendly.
Stayed 1 night in Feb 2024
Response from Alana on Feb 5, 2024
Thank you again for choosing our Lake Charles Hampton Inn. We hope to see you back in the future!

10/10 Excellent

Raymond

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alana on Jan 23, 2024
Thank you for staying at our Lake Charles Hampton Inn. I'm glad you enjoyed your stay with us and we hope you will come back to see us soon!

10/10 Excellent

Jack

Stayed 1 night in Jan 2024
Response from Alana on Jan 15, 2024
Thank you again for choosing to stay at our Lake Charles Hampton Inn. We hope that you will return and stay with us again!

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alana on Jan 8, 2024
Thank you again for choosing our Lake Charles Hampton Inn. We hope you will come back and visit us in the near future.

8/10 Good

Angela

Stayed 2 nights in Dec 2023
Response from Alana on Jan 15, 2024
Thank you for staying at our Lake Charles Hampton Inn. We hope that you will come and stay with us again!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alana on Dec 18, 2023
Thank you again for staying at our Lake Charles Hampton Inn. We hope you will come back again soon!

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Rodney a great asset in the reception!
Stayed 2 nights in Dec 2023
Response from Alana on Dec 18, 2023
Thank you again for choosing to stay with us at our Lake Charles Hampton Inn. I am glad to hear that Mr. Rodney was able to provide you with great service. We hope to see you soon in the future.

10/10 Excellent

Christopher

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place. Clean, quiet and good parking.
Stayed 1 night in Nov 2023
Response from Alana on Dec 4, 2023
Thank you again for choosing our Lake Charles Hampton Inn. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again in the future.

8/10 Good

Stewart

Travelled with partner
Disliked: Amenities
Stayed 1 night in Nov 2023
Response from Alana on Nov 12, 2023
Thank you for choosing our Lake Charles Hampton Inn. We appreciate your feedback and look forward to seeing you in the future.

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Alana on Nov 12, 2023
Thank you for choosing our Lake Charles Hampton Inn. We appreciate your feedback and hope to see you in the future.

10/10 Excellent

Yessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente place to stay
Stayed 1 night in Nov 2023
Response from Alana on Nov 11, 2023
Thank you again for choosing to stay at our Lake Charles Hampton Inn by Hilton. We hope to see you again in the future!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great get a way
Very friendly and helpful staff. clean hotel and quiet
Stayed 1 night in Oct 2023
Response from Alana on Oct 23, 2023
Thank you for choosing the Hampton Inn Lake Charles. I am glad to see you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was easy, the service was impeccable. Rooms were very clesn. Property was well lit and secured...Highly recommend
Stayed 1 night in Oct 2023
Response from Alana on Oct 10, 2023
Thank you again for choosing our Lake Charles Hampton Inn. We hope you will stay with us again soon!

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very nice except inside pool very cold in temperature
Stayed 3 nights in Oct 2023
Response from Alana on Oct 10, 2023
Thank you again for choosing to stay at our Lake Charles Hampton Inn. We hope you will visit us again soon!

10/10 Excellent

Mylinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Sep 2023
Response from Alana on Oct 1, 2023
Thank you for staying at our Lake Charles Hampton Inn. We hope you will stay with us again on your next visit.

8/10 Good

Melvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
receipt
The only issue is from Hotel.com that I have not received a receipt with charges showing my name on the bill. I need this for expense reimbursement. And Hampton would not provide one due to it being a third-party reservation.
Stayed 1 night in Sep 2023
Response from Alana on Sep 14, 2023
I do apologize, unfortunately when you book through a third party, your email confirmation is your receipt.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Sep 2023
Response from Alana on Sep 12, 2023
Thank you for staying with us! We hope to see you back soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
One night only
It was good for one night. It seemed nice and first, but it seemed very used & wormed when we arrived to our room. The breakfast was not very good. My husband took a bite & spit it out. Everyone was friendly. We were there a very short time.
Stayed 1 night in Sep 2023
Response from Alana on Sep 8, 2023
Thank you for staying at our Lake Charles property. We try our best to provide the best service to all our guest.I do appreciate your honesty and will address these issues. We hope to see you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Alana on Sep 8, 2023
Thank you again for staying at our Lake Charles property. We hope to see you again!

8/10 Good

Nadeem, Houston

Stayed 1 night in Sep 2023
Response from Alana on Oct 1, 2023
Thanks for staying at our Lake Charles Hampton Inn. We hope you will stay with us again.

10/10 Excellent

Shylo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay from start to end was fantastic. Great breakfast! Clean breakfast area and sweet service. Thanks Hampton!
Stayed 1 night in Aug 2023
Response from Lchgm on Aug 31, 2023
Thank you for staying with us! Come see us again soon.

10/10 Excellent

Erin

Stayed 1 night in Aug 2023
Response from Alana on Sep 20, 2023
Thank you for staying with us!

2/10 Terrible

michael

Disliked: Staff & service
Lost my reservation and cost me an extra 140.00
Stayed 1 night in Aug 2023
Response from LCHLCGM on Aug 31, 2023
Good afternoon, I am sorry about the issues you experienced and we would love the opportunity to make this right. Please reach out to us at the hot so we can work with Expedia to see what we can do.

10/10 Excellent

Bob

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy checking us in was very friendly. The pillows on the bed were a joke - little balls and nothing like any pillow I've ever experienced. The breakfast sausage and potatoes tasted weird. Only took one bite of each and threw the rest away
Stayed 1 night in Aug 2023
Response from Alana on Aug 9, 2023
Thank you again for staying at our Lake Charles Hampton Inn by Hilton. We try our best to provide the best service experience to all guest. I apologize for the breakfast not meeting your expectations. We are currently looking into a new pillow selection as well. I will let our front desk agent, Rodney, aware of your compliments. We love him! We hope that you will visit us again.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rodney at the front desk made check in so easy and so enjoyable.
Stayed 1 night in Aug 2023
Response from Alana on Aug 6, 2023
Thank you again for staying at our Lake Charles Hampton Inn. I am excited you enjoyed your stay with us. I will be making Rodney aware of your compliments. Please come back and visit with us!

6/10 Okay

Nadine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We had issues with the billing process. We reserved a studio and they gave us regular room. The manager was not available during the stay. At checkout the clerk immediately became argumentative when we asked her to compensate for her mistake. She refused any assistance and stated she couldn’t even see what was reserved.
Stayed 3 nights in Jul 2023
Response from Alana on Jul 28, 2023
Thank you again for staying at our Lake Charles Hampton Inn. I am sorry that your stay did not meet your expectations, but you did check in with me (The AGM). I asked if everything was okay 15 mins after you checked in and your response was great. You stayed in the room all 3 nights and never once came to the desk to complain about anything. I have 3 Managers on site everyday. Upon check-out, you spoke with me (The AGM) again and I explained that there was nothing I could do. You stayed in the room and never gave us the opportunity to correct the issue to make your stay more comfortable. Again thank you for staying with us.

8/10 Good

Jimmy

Stayed 1 night in Jul 2023
Response from Alana on Aug 17, 2023
Thank you for choosing to stay at our Lake Charles Hampton Inn. I am glad you enjoyed your stay with us. We hope that you come back to visit us.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very Freindly Staff
Stayed 1 night in Jul 2023
Response from Alana on Jul 10, 2023
Thank you for staying at our Lake Charles Hampton Inn. We value our guest and appreciate the positive feedback. We hope to see you again soon!

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our 5th stay at this particular property and will continue to come back. We like the location close to the casino's and the staff always so friendly and helpful.
Stayed 2 nights in Jul 2023
Response from LCHGM on Jul 7, 2023
Thank you for staying with us again! We love having you each time you are in the area. Let us know if you need anything.

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well appointed. Friendly staff! Plenty of towels, ice in the ice machine. If only a herd of Buffalo were not staying above my room on the 4th floor it would have been perfect. They were loud and started about 6am
Stayed 1 night in Jun 2023
Response from LCHGM on Jul 7, 2023
Thank you for staying with us! We are happy to see that you enjoyed your stay. I am sorry about the noise you experienced though. I hope to see you again soon.

10/10 Excellent

candice

Travelled with partner
Liked: Cleanliness, staff & service
Overall good stay. Pillows were half size which could of been better
Stayed 1 night in Jun 2023
Response from Alana on Jun 13, 2023
Thank you for staying at our Lake Charles Hampton Inn. I am glad to see you enjoyed your stay. Hope to see you again.

8/10 Good

Mark

Stayed 2 nights in Jun 2023
Response from LCHGM on Jul 7, 2023
Thank you for staying with us! We hope to see you again soon.

2/10 Terrible

Nora

Stayed 1 night in May 2023
Response from LCHGM on Jun 20, 2023
Thank you for staying with us. We would like to hear more about how we could have done better during your stay. Would you please reach out to leadership at your earliest convenience.

2/10 Terrible

Cindy

Stayed 1 night in May 2023
Response from Alana on Jun 4, 2023
Thank you for staying at our Lake Charles property. I am sorry your stay with us did not meet yoir expectations. We try our best service to all our guest. If there is anything we can do to better our services, please let us know.

10/10 Excellent

RUBEN G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not now
Stayed 1 night in Apr 2023
Response from Alana on May 2, 2023
Thank you again for staying at our Lake Charles Hampton Inn. I am glad to see you enjoyed your stay with us. We hope you will visit us soon in the future.

8/10 Good

Ruth

Liked: Staff & service, property conditions & facilities
I didn’t have much interaction with staff except check in. My room was nice except the comforter needed washing. Pretty gross to have makeup smeared at top. I just made sure top sheet covered it. Didn’t like the big refillable bottles in bathroom. I’m sure more economical but I prefer single use for myself.
Stayed 1 night in Apr 2023
Response from Alana on Apr 25, 2023
Thank you again for staying at our Lake Charles Hampton Inn. I have notified my Housekeeping Manager about the comforter. I value your honesty and if there is anything we can do to better our services please let us know.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gwyn, in the breakfast area, is an incredible asset to this hotel. She is incredibly friendly and instantly brightens your day.
Stayed 3 nights in Apr 2023
Response from Alana on Apr 22, 2023
Thank you again for staying at our Lake Charles Hampton Inn by Hilton. I am glad to see you enjoyed your stay with us. I will be sharing your comments and scores with our amazing staff and Gwen (Breakfast Attendant)!!

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2023
Response from Alana on Apr 22, 2023
Thank you again for staying at our Lake Charles Hampton Inn by Hilton. I am glad to see you enjoyed your stay with us. I will be sharing your review with our amazing staff.

2/10 Terrible

Jorge

Stayed 1 night in Apr 2023
Response from LCHGM on May 10, 2023
I am sorry about the issues you experienced during your stay with us. Please reach out to leadership at your earliest convenience as we would like to find out more details on how we could have improved on your stay.

8/10 Good

Angelica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy comodos y limpios
Stayed 1 night in Apr 2023
Response from Alana on Apr 9, 2023
Thank you for staying at our Lake Charles Hampton Inn. We are glad to see you enjoyed your stay with us. We hope you will come visit us again!

10/10 Excellent

Paul

Stayed 1 night in Mar 2023
Response from Alana on Apr 2, 2023
Thank you for staying at our Lake Charles Hampton Inn. We are glad that you enjoyed your stay and hope you will stay with us again.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We got lost on our way to the hotel and Alana Valyan, assistant general manager, stayed on the phone with us until we could see the hotel. The breakfast the next morning was wonderful.
Stayed 1 night in Mar 2023
Response from Alana on Mar 26, 2023
Thank you for staying at our Lake Charles property. It was a pleasure of assistance guiding you to the property. I am glad you enjoyed your stay with us! We hope you will be back to visit.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good
The stay was very good but needed towels the next morning the front desk lady was very rude suggest putting two sets of towels at check in
Stayed 1 night in Mar 2023
Response from LCHGM on Mar 14, 2023
Thank you for staying with us. I am sorry that you had this experience and will be looking into this to ensure that it does not happen again. We want all of our guests to be happy with their stay and feel comfortable.

10/10 Excellent

Heather M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Very clean and responsive staff.
Stayed 1 night in Mar 2023
Response from Alana on Mar 13, 2023
Thank you again for staying at our Lake Charles Property! I am glad to see you enjoyed your stay with us. I will be sharing your score and comments with our amazing team! We hope you'll stay with us again.

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities
It’s very nice
Stayed 1 night in Jan 2023
Response from Alana on Mar 4, 2023
Thank you for staying at our Lake Charles Hampton Inn. We are happy to see you enjoyed your stay with us. We hope you'll choose us again when you visit Lake Charles.

10/10 Excellent

Brian, Pearland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Golden Nugget with a shuttle. Staff was very friendly.
Stayed 1 night in Feb 2023
Response from LCHGM on Feb 27, 2023
Thank you for staying with us! I love hearing how happy you were with your stay and that the team took such great care of you. Come see us again soon!

10/10 Excellent

Henry

Stayed 2 nights in Feb 2023
Response from Alana on Mar 13, 2023
Thank you again for staying at our Lake Charles Property! I am glad to see you enjoyed your stay with us. I will be sharing your score and comments with our amazing team! We hope you'll stay with us again.