Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers

Reviews of Clarion Pointe Sulphur - Lake Charles

2.5 out of 5
Clarion Pointe Sulphur - Lake Charles
325 Arena Rd, Sulphur, LA

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 77 reviews" "
Rating 8 - Good. 22 out of 77 reviews" "
Rating 6 - Okay. 12 out of 77 reviews" "
Rating 4 - Poor. 9 out of 77 reviews" "
Rating 2 - Terrible. 10 out of 77 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Liberta

Travelled with family
Disliked: Property conditions & facilities
Floors were dirty in the rooms.
Stayed 1 night in Mar 2024
Response from Guest Relation Rep on Mar 21, 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and apologize for any inconvenience caused by the cleanliness of the floors in your room.Ensuring that our accommodations are clean and comfortable is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we have addressed this issue with our housekeeping team to ensure that thorough cleaning procedures are followed diligently in all our rooms.We sincerely apologize for any disappointment this may have caused during your stay. Your satisfaction is our priority, and we are committed to making improvements based on your feedback.If your travels bring you back to Sulphur, LA, we would love the opportunity to regain your trust and provide you with a superior experience. Please do not hesitate to reach out to us directly if there is anything we can do to make your next stay more enjoyable.Thank you once again for bringing this matter to our attention. We appreciate your support and hope to welcome you back soon.Warm regards,

6/10 Okay

Aron

Stayed 5 nights in Feb 2024
Response from Guest Relation Rep on Mar 21, 2024
Thank you for sharing your feedback. We appreciate your rating and would like to understand more about your experience to ensure we address any areas needing improvement. If you could provide additional details about your stay or any specific concerns you had, we would be grateful. Your satisfaction is our priority, and we hope to have the opportunity to exceed your expectations on your next visit. Thank you for choosing us, and we look forward to serving you again soon.

6/10 Okay

Karen

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Dec 17, 2023
Hi Karen,Appreciate you for awarding us with a 6-star rating. We trust you had a wonderful stay. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We are eagerly anticipating your next visit!

10/10 Excellent

Gerard

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 17, 2023
Hi Gerard,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 15, 2023
Hi Courtney,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 10-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

10/10 Excellent

Brandon

Stayed 6 nights in Oct 2023
Response from Sophia CSR on Nov 30, 2023
Hi Brandon,We are truly grateful for your recent stay and for awarding us with a perfect 5-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 7, 2023
Dear Guest,We greatly appreciate your 8-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Staff is courteous and accommodating. Lobby is bright & modern, but the rest of the property is simple and plain. It gives a current vibe despite having older furniture and fixtures. The bed was a bit high, but super comfortable. Walls are notably thin and I could hear people/TV in at least three other rooms as well as anyone in the walkway. I was grateful that the air conditioner worked quietly and very well.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 4, 2023
Hi Stephen,Thank you for sharing your detailed feedback. We're pleased to hear that you found our staff courteous and accommodating and enjoyed the modern lobby. We appreciate your observations about the property and will take them into consideration. We're glad the bed was comfortable and the air conditioner met your expectations. We value your input and hope to have the opportunity to host you again in the future.

4/10 Poor

Wendy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay here again! Nothing like the pictures look! The floors were gross. From the moment we walked in the room it was just sticky. The remote was held together by tape and half the time didn't work. The air conditioning vent had trash in it. The attendant when we arrived never greeted us or even gave any directions for the elevator or where the room was located. He was watching a football game on a laptop at the front desk and acted as if we interrupted. Towels in the bathroom had dark brown stains on them. Only plus was the morning attendant was more pleasant and the bed was decent.
Response from Sophia CSR on Sep 13, 2023
Hi Wendy,We are genuinely sorry to hear about the numerous disappointments you experienced during your stay. Your feedback highlights areas where we have fallen short, and we sincerely apologize for not meeting your expectations. Rest assured, we take your comments seriously, and we will be addressing each of these issues promptly to ensure they are rectified. We truly appreciate your candor, and we hope you might consider giving us another chance to provide you with the excellent experience you deserve.

2/10 Terrible

Harris

Liked: Cleanliness, staff & service, property conditions & facilities
Booking was change I got charged extra and I stil was on the booking
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 31, 2023
Hi Harris,Please understand that bookings made through third-party sites are managed by those platforms. While we aren't directly responsible for their processes, we're here to assist and provide a comfortable stay once you arrive. We appreciate your understanding and hope you'll consider staying with us again.

10/10 Excellent

Lucean

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The Clarion is always very nice and quiet. The towels had hair in it and the white bed cover had long hair on top of it. Over all I still enjoyed it and will stay again.
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 28, 2023
Hi Lucean,Pleased to hear that you generally find it nice and quiet. However, we apologize for the issues you encountered with the towels and bed cover. We appreciate your understanding and are glad you still enjoyed your stay overall. We are committed to improving and providing you with an even better experience on your next visit. We look forward to hosting you again.

10/10 Excellent

Marcus

Stayed 1 night in Aug 2023
Response from Sophia CSR on Sep 15, 2023
Hi Marcus,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

6/10 Okay

Carlo

Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 7, 2023
Hi Carlo,Glad to know that you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

2/10 Terrible

Debe

Disliked: Cleanliness, staff & service, property conditions & facilities
Moldy mildew on bathroom ceiling, fair to poor on other cleaning. Breakfast is pitiful, definitely not for business people. Will not stay there again.
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Jul 24, 2023
Hi Debe,We deeply regret the unpleasant experience you had during your stay with us. We apologize for the issues you encountered, including the presence of moldy mildew and subpar cleaning standards. This is certainly not the level of service we strive to provide our guests. Your feedback is essential to us, and we will take immediate action to address these concerns and improve our cleanliness standards. We will reevaluate our breakfast offerings to ensure a more appealing and suitable selection. We apologize for the inconvenience caused, and we hope you will reconsider giving us another chance to provide you with a much-improved experience in the future.

8/10 Good

Lisa

Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 25, 2023
Hi Lisa,Thank you for choosing to stay with us. We greatly appreciate your positive experience and the generous 8-star rating you have given us. Our primary aim is to ensure the complete satisfaction of our guests so we eagerly welcome any ideas or suggestions you may have for your future stays, as we are committed to continually improving our services. We look forward to the opportunity of serving you again during your next visit and providing you with an even better experience.

10/10 Excellent

cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great very friendly.
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 18, 2023
Hi Cristina,Wow! What an excellent review, we truly appreciate your business and your trust in us. I am thrilled to hear that you liked our friendly staff. We look forward to hosting you again and hope to delight you with another superior experience during your next trip to the area.

10/10 Excellent

Walter

Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 7, 2023
Hi Walter,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.

6/10 Okay

Semone

Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 7, 2023
Hi Semone,As you have rated us 6, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests 100% satisfied with our services. We welcome all your honest comments to improve our services. Hope to serve you better in the future.

8/10 Good

Semone

Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 7, 2023
Hi Semone,Thank you for your 8-star rating for your recent stay with us. We are delighted to hear that you had a pleasant experience. We would love to know more about your experience. Your input is highly appreciated, as our ultimate aim is to ensure 100% guest satisfaction. and we look forward to welcoming you back in the future to provide you with an exceptional 10-star experience.

10/10 Excellent

megan

Stayed 1 night in May 2023
Response from Sophia CSR on May 31, 2023
Hi Megan,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.

8/10 Good

Michael

Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 18, 2023
Hi Michael,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

2/10 Terrible

Joel

Stayed 1 night in Mar 2023
Response from Sophia CSR on Apr 10, 2023
Hi Joel,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Bridget

Travelled with family
Liked: Amenities, property conditions & facilities
A $100 deposit was required and won’t be refunded until a couple of days after checkout.
Stayed 1 night in Mar 2023
Response from Sophia CSR on Mar 19, 2023
Hi Bridget,Thank you for the review. We regret your inconvenience. The deposit policy is stated at the hotel and on the website as well. So we apologize if you missed them during the booking. Hope to serve better next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, quite. Would definitely stay again.
Stayed 2 nights in Mar 2023
Response from Sophia CSR on Mar 7, 2023
Dear Guest,Appreciate your rating and review. Receiving an astonishing 10-star rating and review about our services is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

10/10 Excellent

josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Sophia CSR on Mar 13, 2023
Dear Guest,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Jeremiah

Liked: Cleanliness
Disliked: Room comfort
Soviet inspired over priced hotel
Booking on hotels. com was the worst experience. The process was easy but I did not have any options to check for discounts before checking in. Once I arrived, I found out there were no discounts and on top of the room charge and taxes, the hotel required a $100 deposit. That’s ridiculous when you provide a valid payment. Additionally if I were to use my debit card, it would have taken 2-3 days after checkout to have the deposit refunded to me. I chose to use their extortion ATM in the lobby and at check out, I actually had to request my deposit from them. They had no intention of giving it back to me unless I requested it. The room was very sparse and the only redeeming quality was the bed was pretty good. I could not even close the closet door once I put my clothes in it. They stuck out beyond the door opening. Very minimal room with very low quality finishes. The breakfast “buffet” that was stated on hotels.com was a joke. The only protein item was the yogurt. The three choices I had for breakfast made my head spin trying to figure out which to chose. Cereal, waffle, or yogurt. I had such a hard time deciding, I checked out before 7 am and got fast food. There would have to be an apocalypse for me to stay there again. I would not have need so critical had the price not been $130 plus a $100 deposit. Unrealistic pricing for a sub par hotel.
Stayed 1 night in Feb 2023
Response from Sophia CSR on Feb 15, 2023
Dear Guest,Our team sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. However, we apologize for the inconvenience you had regarding the unexpected deposit which is refundable. Please know that our team has listed all the policies and fees on the website. We regret you have missed same, during the time of booking. We hope to earn your business in future travels.

6/10 Okay

David

Business traveller
Disliked: Cleanliness, room comfort
The floor was grimy and sticky everywhere, as if it had NOT been mopped in months. Yeah, definitely was not comfortable taking off my shoes!
Stayed 1 night in Feb 2023
Response from Sophia CSR on Feb 10, 2023
Hi David,We are very sorry to hear about the inconvenience caused by the cleanliness issue, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. Hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

Paulette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mardi Gras weekend
We stayed for a Mardi Gras Ball...everything was nice.
Stayed 1 night in Feb 2023
Response from Sophia CSR on Feb 7, 2023
Hi Paulette,I wanted to say thanks for your recent stay here at our hotel! We always love to be connected with special guests and be a part of their life. We promise to remain as committed to you as we are now. We can’t wait to welcome you home again soon!

6/10 Okay

Christine

Liked: Staff & service
Stayed 3 nights in Dec 2022
Response from Sophia CSR on Jan 9, 2023
Hi Christine,Thank you for choosing us for your recent stay. Our team appreciates your rating. Kindly, let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

6/10 Okay

Jared

eh
I was forced to leave early due to a family emergency long before checkout after my first night, and the management would not even attempt to issue a credit or refund for the second night. Other than that the hotel was decent
Stayed 2 nights in Dec 2022
Response from Sophia CSR on Dec 21, 2022
Hi Jared,Thank you for taking the time to share your feedback regarding your experience. We regret the inconvenience you had during your stay. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction.

4/10 Poor

Joseph

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
EXTRA FEE - Bit of a hassle too.
Check in was slow and they do a $100 hold which I'm used to.. not a big deal. BUT, this hotel charges a $2 state fee separately. So... Three transactions to stay and no receipt for the "state fee" so can't expense. Texas hotel. I travel a lot for work, and this is the only location I'm aware of that has this $2 state fee. Had problems with the key to enter the room. Had to return to front desk 3 times. She kept trying to reprogram it. I told her it looked worn, could she just give me a different key. Lastly, if you want to work out in their fitness room, you have to go to the front desk and have them go upstairs with you to open (unlock) the door. Another hassle after a long day.
Stayed 1 night in Sep 2022
Response from Sophia CSR on Sep 27, 2022
Hi Joseph,Appreciate you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

4/10 Poor

Linda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Could Use Improvement
Agent was nice but check-in was delayed. 1st room we couldn’t get in, 2nd room dirty toilet and floors, no DTV remote for the TV, bug on my pillow & broken phone so couldn’t call. 3rd room’s the charm right? Well DTV was not connected & dirty floors..EVERY room smelled musty!!! Beautiful hotel just low maintenance and they definitely don’t check rooms before renting 😤 My family and I had stopped for rest and after the 3rd room we gave up and went to sleep!
Stayed 1 night in Sep 2022
Response from Sophia CSR on Sep 17, 2022
Hi Linda,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our housekeeping team for improvements. I hope you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Cindy

Disliked: Staff & service
Stayed 1 night in Sep 2022
Response from Sophia CSR on Sep 14, 2022
Hi Cindy,We are sad to see this 2- star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Wilfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. The receptionist was very friendly and made sure that we were pleased with everything. Also answered all of our questions in a polite and respectful manner.
Stayed 1 night in Sep 2022
Response from Sophia CSR on Sep 5, 2022
Hi Wilfred,Appreciate you for your excellent review! Reviews like yours keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very nice and everything was clean and comfortable.
Stayed 2 nights in Aug 2022
Response from Sophia CSR on Aug 30, 2022
Hi Tracy,Appreciate your rating and review. Receiving an astonishing 10-star rating and review is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

8/10 Good

Teresita

Stayed 1 night in Aug 2022
Response from Nilam on Aug 24, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

8/10 Good

shahid

Stayed 1 night in Jul 2022

2/10 Terrible

Doug

Disliked: Staff & service
Scam
They insisted on $100 cash for deposit and I didn’t have that. So finally after a phone call to the manager she allowed us to use a credit card. Then they said we smoked in the room which I ABSOLUTELY DID NOT DO and they are trying to keep my $100. I called the hotel and asked for the manager , they wouldn’t give me the phone number but said they would have them call us. They did not call. 1 week later called the corporate office and they said they will contact the manager and now it’s been 3 more days and nothing. I believe that is why they wanted cash. NEVER STAY THERE!! They are rip offs
Stayed 1 night in Mar 2022
Response from Nilam on Aug 24, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Cash deposit is required so we check room before we hand it back to you and you can see yourself why we either giving back deposit or not, so it is handled right of way. The reason for refusal of card deposit was because you wanted to use debit card for deposit not credit card and with debit card the card holder's bank almost always takes 14 days if not more to release the hold while the hold is release from us right of way which customer have problem with, and they don't understand that it's not in our hands. once again, your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Harry

Business traveller
Disliked: Staff & service
Warning!
When I got there I was required to pay a $2.00 cash fee in addition to the amount I prepaid through Hotels.com. This is the first time I have ever been asked to do this after pre-paying online. Also, I was asked for my ID (normal) and a credit card (normal), and then a $100.00 CASH deposit (NOT normal!). When I said I didn't have the cash the girl behind the desk handwrote my credit card info on their paperwork! She said this was for a security deposit in case of any damage. I told her I was not comfortable with her handwriting all my credit card info down and she said it had to be done and would be kept on file in the manager's office. I have never had this happen before. I understand posting a temporary charge to the credit card for a damage deposit, but NEVER handwriting the complete card number, exp date, and CCS down. This was and still is very uncomfortable to me.
Stayed 1 night in Mar 2022
Response from NIlam on Aug 24, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Sean

Business traveller
Disliked: Cleanliness, staff & service, amenities
I have stayed at this hotel numerous times due to location convenience. The first stay was ok. Every time since there have been issues. The ACs in the rooms are old. They are either set by management to not allow them to get cold or not properly maintained. No matter what temp you set it at, it will never get cooler than about 73 or so and the rooms stay humid. This was experienced every time I’ve stayed. This last trip, my first room had a horrible smell of smoke and the AC wouldn’t cool at all. Very humid in the room too. Another issue is they limit the water temp in the showers to luke warm at best. This is intentionally done by some hotel chains to save energy costs. So if you’re looking for a nice hot shower…. You can forget it. Won’t happen here.
Stayed 1 night in Mar 2022
Response from Nilam on Aug 24, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great and I loved the property had easy parking in the front of the building. It was a very clean and staff was great. I noticed our room, although was non smoking, had a cigarette smell to it. Aside from that, the room was very clean and plenty of towels which is a huge plus for me. I loved that the shampoo and conditioner were on dispensers in the shower, but housekeeping should pull up the bottles to clean the dispensers where there is buildup. Breakfast was great. The oatmeal with all the condiments, boiled eggs, and fruit was also a big plus for me. I could have a healthy breakfast that was more than just waffles. I would definitely stay here again!
Stayed 1 night in Mar 2022
Response from Nilam on Aug 24, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

6/10 Okay

Michael

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Nasty stay
The room floor was so nasty I took my shoes off walking around in the room and my feet looked like I had been walking outside with no shoes on. We had double queen size beds when I pulled the covers back on the bed it had brown rice in the bed. I reported it but nothing was done about neither problem .
Stayed 1 night in Mar 2022
Response from Nilam on Aug 24, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Danny

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bathroom floors were not clean. Toilet bowl was not clean. Toilet seat was loose. No tissues were provided. Elevator was filthy.
Stayed 3 nights in Feb 2022
Response from Nilam on Aug 24, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always inviting
Always inviting. This is mt fave in sulphur , La. Wish they had a room with a jetted or hot tub. That would be perfection
Stayed 1 night in Feb 2022
Response from Nilam on Aug 24, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and comfortable.
Stayed 1 night in Jan 2022
Response from Nilam on Aug 24, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

8/10 Good

Calvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Nilam on Aug 24, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Giving Clarion Pointe 5 stars *****
I was pleasantly surprised at how immensely clean the rooms were. The hallways smelled fresh as well. Its amazing what a difference this experience was compared to my stays at other hotels in town.
Stayed 1 night in Jan 2022
Response from Nilam on Jan 20, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Nilam on Jan 20, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

8/10 Good

Handrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After a good time with casino play , having to drive back to Texas wasn’t even a question I have stayed at this location previously and was not disappointed. Seems like every time i go down this will be the place to stay . Very helpful staff , and no hassle check in .!! Thanks again for awesome stay
Stayed 1 night in Dec 2021
Response from Nilam on Jan 20, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

6/10 Okay

Bridget

Travelled with family
Liked: Staff & service, property conditions & facilities
Rooms had a smell and sheets had stains.
Stayed 1 night in Nov 2021
Response from Nilam on Dec 18, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.