Cafe
Check availability

Reviews of Santiago Guesthouse Kyoto

2 out of 5
Santiago Guesthouse Kyoto
6-503, Gojohashi-higashi, Higashiyama-ku, Kyoto, Kyoto

Reviews

8.2

Very good

Rating 10 - Excellent. 247 out of 660 reviews" "
Rating 8 - Good. 268 out of 660 reviews" "
Rating 6 - Okay. 99 out of 660 reviews" "
Rating 4 - Poor. 33 out of 660 reviews" "
Rating 2 - Terrible. 13 out of 660 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Naoyuki

Stayed 2 nights in Mar 2024

8/10 Good

Epie, Chiba

The beds in this capsule hotel are really big and comfy. The only thing that I would recommend to them is the provision of wet sanitizing tissue to clean the toilet sitting before use. It is a public restroom so sanitation must be a priority. Apart from that I will recommend it to friends and travellers on the go.
Stayed 1 night in Dec 2023

2/10 Terrible

Bee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you paid for. Not sure what to expect. I stayed in many capsule hotels and guesthouses but this one is probably my least favorite. My bunk was next to the window (and i mean NEXT to the window), it’s basically my wall covered with a curtain. Very tight space to get into my bunk that they put me in. Since my bunk was next to the window, during daytime it is like a sauna in my bunk. Lucky it’s winter time so during nighttime it is actually cool and tolerable. There was a fan that i was using but somebody took it away or hid it. Dont know why as it’s not their bunk that is steaming hot. I cant say for other bunks but my mattress was so overused that there was no cushion or padding at all. I can feel my body touching the bunk board. I better off sleeping on the ground. It really aches my body. Pillow wasn’t the best, was hard and felt like sleeping on a beanbag but worst. Single toilets are shared between floors. Common area was okay, have a fridge but its always full with other people’s stuff so i recommend just buy a bento from a konbini. Microwave, electric tea kettle and single stove burner is available. Shower is good, multiple single showers for privacy. Check-in was horrible, no one was there. Waited for 3 hours just to have someone to show up for work and then again the person look like any other guests who is staying at the guesthouse so i cant even tell. Didn’t even acknowledge my existence even though. Guesthouse is on busy and main traffic so it is noisy.
Stayed 3 nights in Dec 2023

8/10 Good

SHI YAO

Stayed 2 nights in Dec 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities
First, let me begin by saying that this is a guesthouse with shared living/sleeping areas (meaning shared showers, own bunk bed but in a shared room etc) so if you're looking for privacy don't book a hostel. There is no elevator so be prepared to carry your luggage up 3-4 flights of narrow stairs. There is a small locker provided where you can set your own code; it's only big enough to keep shoes and valuables in. It's a small sleeping area so getting into your luggage is a bit of a hassle.The outside area is a bit noisy since it's right beside the street, for those sleeping beside the window this might be a nuisance. If you're a side sleeper, the mattress was a little thin but this might just be common of hostels and possibly Japan. 1F common area is very open with a wide space to lay out and relax. 2F is where the kitchen, dining area, shower room, and sinks are so this floor can get a bit stuffy and hot. All this being said, this was the best time I've had in Kyoto, I've met many people and had many connections that I was a bit sad to leave. The staff is very helpful, I've accidentally reset my locker code multiple times and while not related to me I've witnessed them do their best to make the guests' stay more enjoyable. Thanks Santiago, hope to see you again!
Stayed 5 nights in Dec 2023

8/10 Good

Hiromi

Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2023

2/10 Terrible

Lucia

Stayed 1 night in Nov 2023

10/10 Excellent

Aarao

Stayed 2 nights in Nov 2023

8/10 Good

Madison

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Wentian

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for another excellent stay, and thanks to the hard working staff Hope to see you again next year
Stayed 5 nights in Oct 2023

10/10 Excellent

Wentian

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for another comfortable stay in between cycling trips
Stayed 1 night in Oct 2023

10/10 Excellent

Wentian

Liked: Cleanliness, staff & service, property conditions & facilities
great value for money, always a pleasure to stay here
Stayed 3 nights in Sep 2023

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice. I didn't encounter any centipedes (huge plus)
Stayed 7 nights in Sep 2023

2/10 Terrible

Guo

Stayed 1 night in Aug 2023

6/10 Okay

Keiko

Stayed 2 nights in Aug 2023

6/10 Okay

Yang

Stayed 2 nights in Jul 2023

6/10 Okay

Yoshiki

Stayed 1 night in Jul 2023

8/10 Good

Annika

Stayed 2 nights in May 2023

10/10 Excellent

Ting Hsuan

Stayed 2 nights in May 2023

8/10 Good

FUMIO

Stayed 1 night in Apr 2023

10/10 Excellent

Holly

Stayed 10 nights in Apr 2023

8/10 Good

DONGSOO

Stayed 3 nights in Apr 2023

6/10 Okay

YUKO

Stayed 1 night in Mar 2023

10/10 Excellent

James

Stayed 2 nights in Mar 2023

10/10 Excellent

ChiHung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清水寺いくなら快適です
安くて清水寺も近くて便利です。
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2023

10/10 Excellent

Wentian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've largely stopped staying in dorms but this hostel is a happy exception. It has a lively social atmosphere and readily accomodates travelers' needs. They allowed me to keep a small bag here for 5 nights in between bookings while I did a bicycle tour of Lake Biwa, it was a huge help to me. See you next year ?

10/10 Excellent

Wentian

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

4/10 Poor

Mimi

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
What I liked about the property was that it was only a walking distance away from Kiyomizu-dera. What I did not like about the property was the lack of cleanliness. On the night when we arrived, I stepped foot into the shower/washroom floor, it was a pig sty. The sink was full of hair from someone who had shaved their beard. The floor was wet and full of hair. The problem was that people completely disregarded that these were shared facilities. The toilets was not cleaned properly. There were stains on the duvet and pillow. You had to pay for certain amenities, such as towel. And you have to pay a city tax of 200 yen for every night you stay.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó que tuvieran espacio para preparar alimentos (algo sencillo). Super cómodo la litera al lado de la ventana (aunque por las noches hay un poco de ruido por las motocicletas). Algunos huéspedes un poco "inquietos" a la hora de beber. Área super accesible y muy buen precio considerando que se encuentra un four seasons y un Hyatt por el lugar.
Stayed 6 nights in Dec 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
There are 26 beds in one room, so there was a lack of fresh air.
Stayed 1 night in Nov 2019

6/10 Okay

Juliette Polina

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The staff is very helpful, but they don’t have elevator, and this is something necessary, but it’s, the rooms smell rare and I get allergies while I was in the dormitory, I think they need to clean the carpet and everything.
Stayed 2 nights in Oct 2019

8/10 Good

Mehmet

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
現代っぽい旅館。すごく清潔と思う。 スタッフが皆英語できるので、旅館が外国人に人気が強い。 国際的な雰囲気をかかまれている。 ベッドが広い。 Nice clean modern place with English speaking staff and large beds.
Stayed 4 nights in Sep 2019

8/10 Good

Luiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Angelo, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to some temples and restaurants such that you can walk to them.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santiago Kyoto
Staff are very helpful and excellent services. Easy access to town with one day bus pass, Check In/Out easy and quick. Will stay there again for my next visit.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Should coordinate with local bus
Far from railway... bus stop changes so you have to walk far... shower room smells bad... not alwayskept clean... you may take uber as option if bringing big luggages... friendly staff tho...
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hostel in kyoto
The hostel has a really great location, it’s close to Kiyomizudera. It is also easy to access from Kyoto station, the bus stop is really close to the hostel. The bed was really comfortable, clean bathrooms, there is also kitchen if you want to cook something or just heat the food from konbini. Really nice and friendly staff! Would definitely consider to stay there again :)
Stayed 11 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent roughly 8-10hours a day at the hostel. Its a great location, and you won't spend a lot of time indoors. Kyoto is a must see!
Stayed 3 nights in Apr 2019

8/10 Good

sinlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good location
It's not the cleanest place we had stayed but it's nice and decent. Climbing 4th floor with two big suitcases wasn't the best thing though... but it's a hostel, can't really complaint about it. Staff is really helpful and friendly. The location is great. Close to everywhere you need to go in Kyoto. I like it.
Stayed 3 nights in Mar 2019

10/10 Excellent

wing ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
I had visited this hotel 2 years ago and decided to book again because I had really liked the service and the beds were comfortable. They renovated and looks much better BUT CONS 1) The bed was really hard. If you are not used to sleeping on thin matresses 2) the service when I checked in compared to last time was not impressive. The lady didn't even show what was around or recommended anything (usual thing in a hostel). 3) They said reception closed at 10pm, but when I ran to get there and rent a towel, the lady was gone (it was 9.59pm). 4) The hair dryers don't really DRY, so if you have long hair don't even bother washing it there. It will take you AGES to dry it. PROs: 1) it's really silent compared to other hostels 2) their breakfast is super yummy 3) the staff in the morning is super sweet and helpful! 4) LOCATION
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019