Outdoor banquet area

Reviews of The Regency Hotel, Kuwait

5 out of 5
The Regency Hotel, Kuwait
Al Bida Al Tawoon Street Area No-1, Salmiya

Reviews

8.6

Excellent

Rating 10 - Excellent. 86 out of 144 reviews" "
Rating 8 - Good. 29 out of 144 reviews" "
Rating 6 - Okay. 13 out of 144 reviews" "
Rating 4 - Poor. 6 out of 144 reviews" "
Rating 2 - Terrible. 10 out of 144 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Abdulla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in kuwait.
Stayed 2 nights in Feb 2024
Response from Olivier on Feb 13, 2024
Dear Abdulla,Thank you so much for your excellent rating in Expedia. We are glad that you had a wonderful stay at The Regency. Your feedback is important to us on our continued strive for service excellence. Best regards, Olivier Ramos, Hotel Manager

2/10 Terrible

Shaiam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Urs on Dec 6, 2023
Dear Guest,It is evident from your rating that we were not able to delight you this time much as the flexibility from the normal procedures we have given and extended to you upon check in beyond our hotel norm. Your experience is important to us on our continued strive for service excellence and allowing us on making things right. Thank you for choosing The Regency and looking forward to welcome you once again for a much memorable stay. Best regards,Urs Solenthaler, General Manager

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and nice property.
Stayed 2 nights in Nov 2023
Response from Issa Daoud on Nov 19, 2023
Dear Abdulla,Thank you for your rating. We do hope to welcome you once again for another memorable stay with us. The Regency is your second home in Kuwait.Best Regards,Issa Daoud, Front Office Manager

4/10 Poor

Danah

Stayed 2 nights in Aug 2022
Response from Ahmed on Sep 3, 2022
Dear Danah,Thank you for rating us on your recent stay at The Regency. We regret the inconvenience experienced upon check in due to the booking arrangements arranged online was for 2 adults only and 2 children were not declared, hence we have extended our best courtesies for this specific stay. We do hope you allow us to redeem ourselves and stay with us again to recreate a memorable stay here at The Regency. Thank and with best regards, Ahmed Fayek, Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Urs on Jun 19, 2022
Dear Guest, Thank you for your generous rating on your recent stay at The Regency hotel, your second home in Kuwait. With best regards, Urs Solenthaler, General Manager

2/10 Terrible

Husam

Business traveller
Disliked: Staff & service
I tried to cancel my stay due to unforeseen circumstances. Expedia team tried to solve it but upto know I haven’t heard anything back and I hope I don’t loose my money
Stayed 2 nights in Dec 2021
Response from Otto Kurzendorfer on Dec 12, 2021
Dear Valued Guest, Thank you for your comment. We do hope that you were able to receive a reply from your booking portal. With best regards, Otto Kurzendorfer, General Manager

2/10 Terrible

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The worst stay ever at a 5 star hotel
Stayed 2 nights in Jun 2021
Response from Otto Kurzendorfer on Jun 29, 2021
Dear Valued Guest, Thank you for choosing to stay with us at The Regency and for sharing your comments, whilst it is evident that we were unable to exceed your expectations at this time. Please be assured that your valuable comments are carefully reviewed and used as reference on our continuous strive for service excellence. We hope you allow us to redeem ourselves and stay with us again in future here at The Regency. With best regards, Otto Kurzendorfer, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanc u people for any thing for the hotel some time in coming
Stayed 3 nights in Feb 2021
Response from Otto on Mar 1, 2021
Dear Valued Guest, Thank you for your wonderful feedback on your recent stay at The Regency. We do hope to welcome you once again for another memorable experience. With best regards, Otto Kurzendorfer, General Manager

10/10 Excellent

Hussam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Otto on Feb 9, 2021
Dear Husam, Thank you so much for staying with us and sharing your excellent rating. it was our pleasure taking care of your needs. We do hope to welcome you once again for another memorable experience here at The Regency. With best regards, Otto Kurzendorfer, General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Otto on Jan 4, 2021
Dear Guest, Thank you so much for sharing your rating. It was our pleasure taking care of you. We are all looking forward to have you stay with us again in the very near future. With best regards, Otto Kurzendorfer, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Otto on Oct 4, 2020
Dear Mariam, Thank you so much for sharing your rating. It was our pleasure taking care of you. We are all looking forward to have you stay with us again in the very near future. With best regards, Otto Kurzendorfer, General Manager

4/10 Poor

ABDULAZIZ

Disliked: Room comfort
Bathroom problem
There was a bad smell in the bathroom
Stayed 1 night in Sep 2020
Response from Otto on Oct 4, 2020
Dear Abdulaziz, Thank you for your rating. We regret that we were unable to exceed your expectations on your recent stay at The Regency. We do hope to welcome you once again for a much memorable experience. Best regards, Otto Kurzendorfer, General Manager

10/10 Excellent

mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Otto on Oct 4, 2020
Dear Mariam, Thank you so much for sharing your rating. It was our pleasure taking care of you. We are all looking forward to have you stay with us again in the very near future. With best regards, Otto Kurzendorfer, General Manager

2/10 Terrible

Ahmad

Stayed 1 night in Sep 2020
Response from Otto on Oct 4, 2020
Dear Ahmad, Thank you for your rating. We regret that we were unable to exceed your expectations on your recent stay at The Regency. We do hope to welcome you once again for a much memorable experience. Best regards, Otto Kurzendorfer, General Manager

10/10 Excellent

tareq

Stayed 1 night in Jul 2020
Response from Otto on Aug 16, 2020
Dear Tareq, Thank you for your excellent rating. We do hope to welcome you once again in the very near future. Best regards, Otto Kurzendorfer General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Otto on Mar 1, 2020
Dear Valued Guest, Thank you so much for your excellent rating. Best regards, Otto Kurzendorfer General Manager

8/10 Good

Wesam

Stayed 2 nights in Dec 2019

10/10 Excellent

Fatma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019
Response from Otto on Dec 14, 2019
Dear Valued Guest, Thank you for rating us excellent. Looking forward to have you with us again in the near future. Best regards, Otto Kurzendorfer, General Manager

10/10 Excellent

MoeB, Kuwait City, Kuwait

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Regency Hotel to celebrate my wife's birthday, and it was a very pleasant stay. Room was ready when we arrived. Towels were arranged as swans and a big heart on the bed, and a birthday cake with candles was sent to our room later in the evening. Mr. Amr Al-Nabrawai (reservations agent) made sure all the arrangements were as planned. Many thanks to him! Hotel is well-maintained. Breakfast was delicious and had lots of varieties. There are plenty of restaurants and coffee shops around. Would go there again!
Stayed 1 night in Nov 2019
Response from Aymen Ouerghi on Nov 23, 2019
Dear Mr. Mohammed Greeting from The Regency Hotel, Kuwait ! We appreciate your positive feedback and waiting to welcoming you again at The Regency Hotel, Kuwait ! Again thank you for choosing us . Best Regards ,

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overall it’s a good hotel good location Service was good
Stayed 1 night in Nov 2019
Response from Otto on Nov 24, 2019
Dear Valued Guest, Thank you for rating us with the highest possible point and sharing your exciting comments with us. We are glad to learn that you had a wonderful stay and we exceeded your expectations when it comes to service and hospitality. Surely, our team will be ecstatic knowing their efforts were recognized by you. We are honored to have you as our guest and hope to welcome you back soon. Kindest regards, Otto Kurzendorfer General Manager

10/10 Excellent

Hassib, Beirut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, luxurious, access to shore, beautiful spacious luxurious lobby.
Stayed 8 nights in Oct 2019
Response from Otto on Nov 24, 2019
Dear Valued Guest, Thank you for rating us with the highest possible point and sharing your exciting comments with us. We are glad to learn that you had a wonderful stay and we exceeded your expectations when it comes to service and hospitality. Surely, our team will be ecstatic knowing their efforts were recognized by you. We are honored to have you as our guest and hope to welcome you back soon. Kindest regards, Otto Kurzendorfer General Manager

4/10 Poor

Zainab, Toronto, CA

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Only the venue is nice. They have got the worst customer service. Staffs are absolutely untrained, lack of customer service, no antiquities!!
Stayed 2 nights in Oct 2019
Response from Otto on Oct 28, 2019
Dear Guest, We thank you for recognizing our hotel accessibility and overall ambiance. We regret that we were not able to exceed your expectations on your recent visit. We hope to welcome you again to redeem ourselves in the near future. We value as our guest. With best regards, Otto Kurzendorfer, General Manager

6/10 Okay

KHALIFA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
OLD
Wasn’t offered a good room. Also, It was very noisy that I can hear birthday wishes on my bed from the lobby. Very very noisy rooms. And the decor is old, it needs renovation. Rooms are small.
Stayed 2 nights in Oct 2019
Response from Otto on Oct 22, 2019
Dear Khalifa, Thank you for sharing your experience in Hotel.com. We regret that we were not able to exceed your expectation on your recent stay with us. We do hope to welcome you once again for a much memorable experience. With kindest regards, Otto Kurzendorfer, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Very good Very good Very good Very good Very good Very good
Stayed 2 nights in Sep 2019
Response from Otto on Sep 30, 2019
Dear Guest, Thank you for rating us as excellent and for sharing your kind feedback. We are glad to know that your stay was a wonderful one. We are honored to have you as our guest and looking forward to your next visit. Kindest regards, Otto Kurzendorfer General Manager

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from General Manager on Sep 4, 2019
Dear Mohammad, Thank you for taking your time rating us on Expedia for your recent stay at The Regency Hotel. It is through feedback such as yours that were able to strive for excellence in terms of quality and service. We do hope to welcome you again in the near future for a much better experience. Kindest regards, Otto Kurzendorfer General Manager

6/10 Okay

Omar

Fine
Actully it was a really busy staff with a busy room the room at beginning was awful then they transfer us to another one . What I really dislike the ladies lounge do not accept kids anyway :( this is was a serious problem for me I wanna Privte place and enjoying with my kids but unfortunately the receptionist refused
Stayed 1 night in Aug 2019
Response from General Manager on Aug 25, 2019
Dear Guest, We appreciate your time sharing feedback via Hotel.com and thank you for choosing to stay with your family at The Regency. We regret that the recent experience was not to your liking. The intent of the lounge is to give exclusivity and comfort for ladies as part of the cultural customs in Kuwait and the Middle East, so sorry only female children above age 12 can participate in this lounge & pool experience. Every year hundredths of ladies from across the middle east avail to this exclusive offer. All our other 3 family pools (the Lap Pool, the Young Kids Pool and the Play Pool) cater and are open for all family members regardless of age and gender to enjoy, together with our bigger beach and facilities. It was an honor to take care of you and your family. We do hope that we will be able to welcome you again for another memorable stay in the near future. With kindest regards, Otto Kurzendorfer, General Manager

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel friendly stuff nice location
Stayed 3 nights in Apr 2019
Response from Hotel Management on May 8, 2019
Dear Abdulaziz, Thank you for taking your time to post your comments regarding your experience with us. I am happy to hear that overall, you enjoyed our hotel and services. We appreciated having you as our guest and hope we have a chance to welcome you back at The Regency Hotel in the near future. Kindest regards, Otto Kurzendorfer General Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Very Nice and very good I really recommend it for anybody
Stayed 1 night in Apr 2019
Response from Hotel Management on May 8, 2019
Dear Valued Guest, We are happy to learn that you had a pleased experience during your recent stay at The Regency Hotel Kuwait. Truly appreciated you have recommend our hotel to the travelers and we hope to welcome you back in the near future. Kindest regards, Otto Kurzendorfer General Manager

10/10 Excellent

Verified traveller

Stayed 13 nights in Apr 2019
Response from Hotel Management on May 8, 2019
Dear Valued Guest, Thank you for giving us perfect rating on Expedia following your recent stay with us. We look forward to welcome you on your next trip to The Regency! Kindest regards, Otto Kurzendorfer General Manager

6/10 Okay

Alexandros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed feelings because of hotel security behaviour
he hotel is located in Salmiya, which is at least 20 minutes drive from Kuwait City downtown. However there is a complex with restaurants only 5 minutes walk away that we found very handy. The Hotel was great from every aspect. The lounge and the terrace were fantastic. The breakfast was amazing, maybe the best I had in any place I have visited so far. Choice was incredible and there was also the option to have some local specialties cooked fresh for you. Food at the restaurant was also good and mocktails were great. Room was also clean and comfortable, although standard room was a bit on the small side with no view. All staff was extremely helpful and very professional. Special thanks to Kamel for the Arabic coffee at the dates station. If you are a married couple, be prepared to have your wedding certificate with you (!) but this is the country law. The ladies pool was not in use which was disappointing. My only SERIOUS criticism for the hotel is that hotel security were a bit over the top asking us our room number all the time. We were among the very few "Westerner" guests, although I do not know if this is relevant. That also happened 3 times within 2 hours on the last day of our stay at the hotel's private beach. My wife was also questioned by security why she was taking pictures of the sea (?), although he said it was allowed. Half an hour later the security returned with the German hotel manager(?) and asked her the same thing, which totally ruined her mood.
Stayed 3 nights in Mar 2019
Response from Hotel Management on Mar 19, 2019
Dear Alexandros, Thank you for sharing your valuable comments. Although we were happy to hear several good comments about our hotel and facilities we were of course disappointed to hear that you also encountered some challenges during your stay. On behalf of the entire team, we would like to extend our sincerest apology for not providing you with a memorable stay and we would like to assure you that we are taking your feedback on board. Whilst we deeply regret that this has been the case, we are very grateful that you pinpointed areas that have some room for improvements. We truly hope that you will afford us with the precious opportunity to welcome you back in the near future. Kindest regards, Otto Kurzendorfer General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Hotel Management on Apr 10, 2019
Thank you for your feedback!

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Hotel Management on Feb 12, 2019
Dear Mona, Thank you for taking the time to review our hotel. We are looking forward to welcome you back to The Regency Hotel Kuwait. Kindest regards, Otto Kurzendorfer General Manager

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sea view is amazing, the hotel is quite and good for relaxing
Stayed 1 night in Dec 2018

8/10 Good

ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty place
Marvellous perfect for families & quiet area
Stayed 1 night in Sep 2018
Response from Hotel Management on Sep 26, 2018
Dear Valued Guest, Thank you for taking the time to share your wonderful review with us. It is also a great pleasure for us to know that you had an excellent stay on your recent visit and the facilities of the hotel truly met your expectation. We are looking forward to the next opportunity to welcome you back at The Regency Hotel Kuwait. Kindest regards, Hotel Management

10/10 Excellent

Ebrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

BoMajed, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice a spacious rooms. Hotel has its own beach and nice swiming pools.
Stayed 3 nights in Aug 2018
Response from Hotel Management on Sep 5, 2018
Dear BoMajed, Thank you for taking the time to write such a positive review of your recent experience with us. We are very glad to know that you had a wonderful and a comfortable stay with us. We are looking forward to offering you another positive experience on your next visit. Kindest regards, Hotel Management

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2018

2/10 Terrible

Sulaiman, Kuwait

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First of all I'm from Kuwait and this hotel is the worst hotel ever and I'm saying this because of a rule they implemented which is against the law in Kuwait and against every possible logic you ever knew in your hotels experience! They put a sign in front of the main door that no food or beverages are allowed inside the hotel! So basically they force you to eat from there overpriced menu or go out to eat! This prison policy are used in this well known brand name hotel!! I spoke with the manager and he said it's there policy and he don't care what people said and he even told me go to ahead and file a complain in ministry of commerce and that i did. What I'm saying is this you pay for a room that you will use by there stupid rules like no food from outside no drinks from outside maybe in the future no shoes or no glasses! It's absurd. It's beyond words... Again reminder for new dwellers in this hotel: NO FOOD OR BEVERAGES IS ALLOWED FROM OUTSIDE THE HOTEL. NOTE: BUY THERE OVERPRICED FOODS OR GO EAT OUT OF THERE HOTEL sorry for the long review but I must do it
Stayed 1 night in Aug 2018
Response from Hotel Management on Aug 6, 2018
Dear Sulaiman, Thank you for taking the time and effort to share your constructive feedback on Expedia website following your recent stay at the Regency Hotel Kuwait. We have gone through your comments carefully as every observation is extremely valuable and helpful to us in our continued objective to strive for excellence in all areas of the hotel. Your review has retained all our attention and we would like to express our sincerest apologies for this less than perfect experience. Concerning our house rules for the outside food order, as you understand, the hotel does care about the well-being of every guest while they are staying with us, and we could not guarantee the hygiene of the food that was produce and brought from outside the hotel, for this reason we kindly request our guests not to bring food from outside. We very much appreciate your understanding on this. We hope you will return to our Hotel and we can regain your trust in our service and facilities. Kindest regards, Hotel Management

6/10 Okay

Khalifa

Liked: Cleanliness, staff & service, room comfort
Khalifa H
The rooms need to renovate
Stayed 1 night in Jul 2018
Response from Hotel Management on Aug 6, 2018
Dear Khalifa, Thank you for sharing your feedback about your recent stay with The Regency Hotel Kuwait. Your comment is valuable for us, as we are constantly thriving to enhance our services and facilities. We wish to welcome you back on the near future. Kindest regards, Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is realy great hotel, this is the least I can say
Stayed 2 nights in Apr 2018
Response from Reservations department on Apr 25, 2018
Dear sir/madam, Greetings from The Regency Hotel, Kuwait! We highly appreciate your comment and would be glad to welcome you back in the near future. Thank you and best regards.

8/10 Good

SSEM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good and i will not book this hotel again. The pricese very high
Stayed 2 nights in Mar 2018
Response from Hotel Management on Mar 31, 2018
Dear Valued Guest, We deeply apologize that you did not enjoy the level of service that you have come to expect from us. We assure you that we are very much grateful for all your feedback. We will be taking them all into account to improve our services and facilities. We look forward to welcoming you back soon, and hopefully regain your delight at The Regency Hotel Kuwait. Kindest regards, Hotel Management

10/10 Excellent

Yasir, Saudi arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel close to everything, its a bit pricy but its the same for all 5* hotels in this area
Stayed 2 nights in Mar 2018
Response from Reservations on Mar 21, 2018
Dear Mr. Yasir, Greetings from The Regency Hotel, Kuwait! Thank you for your review. It was our pleasure to host at The Regency and looking forward for your next visit with us. Thank you..