Indoor pool

Reviews of Four Points by Sheraton Kuwait

4 out of 5
Four Points by Sheraton Kuwait
Fahd Al Salem Street Safat 5902, Kuwait City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 91 out of 139 reviews" "
Rating 8 - Good. 40 out of 139 reviews" "
Rating 6 - Okay. 4 out of 139 reviews" "
Rating 4 - Poor. 1 out of 139 reviews" "
Rating 2 - Terrible. 3 out of 139 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Staff
The staff are extremely friendly with a high touch service. The rooms are large, clean, and modern. I will always stay at this hotel moving forward.
Stayed 3 nights in Dec 2023
Response from Marketing Team on Dec 14, 2023
Dear Valued Customer, Thank you for sharing your comments. We are pleased to know you had a great stay at the Four Points by Sheraton Kuwait and enjoyed our comfortable and modern rooms. We also truly appreciate your compliments regarding the professional service provided by our associates. We do look forward to another opportunity to host you again!Warm Regards,The Management

10/10 Excellent

Haseena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great. The staff are kind and friendly. The location of the hotel and its view is great.
Stayed 1 night in Oct 2023
Response from Marketing Manager on Oct 17, 2023
Dear Haseena,Thank you for taking the time to post a review of your recent stay at Four Points by Sheraton Kuwait.We're thrilled to know that you enjoyed the location of our hotel as well as the view. Thank you for your kind words about our team, rest assured we will convey your compliment to them.Please let us know if you need any special arrangements for your next visit and we look forward to welcoming you back.Best regards,The Management

10/10 Excellent

Hans Rudolf

Stayed 2 nights in Sep 2023
Response from Marketing Team on Oct 4, 2023
Dear Hans,Thank you for taking the time to rate your recent experience at Four Points by Sheraton Kuwait.We're thrilled to know that you rated your experience 10 out of 10.Please do let us know if you need any special arrangements for your next visit and we look forward to welcoming you back.Best regards,The Management

10/10 Excellent

HYUNJOO

Stayed 2 nights in Aug 2023
Response from Marketing Team on Sep 19, 2023
Dear HYUNJOO,Thank you for taking the time posting a review of your stay at Four Points by Sheraton Kuwait.We're happy to know that you rated your experience 5 out of 5!Please let us know if you need any special arrangements for your next visit and we look forward to welcoming you back.Best regards,The Management

8/10 Good

DAVID

Stayed 1 night in Jun 2023
Response from Marketing Manager on Jul 5, 2023
Dear DAVID,Thank you for taking the time to providing a rate of your recent stay at Four Points by Sheraton Kuwait.We're pleased to know that you rated your stay 8 out of 10 and really appreciate your feedback.We hope to have the opportunity to welcome you back in the future.Best regards,The Management

10/10 Excellent

Sahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Four Points by Sheraton Kuwait on Sep 21, 2022
Dear Mr. Robert,We appreciate your time in rating our hotel! We look forward to welcoming you back soon at Four Points by Sheraton Kuwait. Warm regards,The Management

10/10 Excellent

Ivan, Bradenton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and attentive staff, hotel's management keeps high standards over the years. Starbuck's on the main floor, mixed cuisine restaurants (2) in the hotel, including great breakfast, and pool. Taxis are available in Kuwait so the transport is no issue.
Stayed 1 night in May 2022

10/10 Excellent

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

Raef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Amina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from The Management on Feb 10, 2020
Dear Valued Customer, We appreciate you time in rating our hotel “Loved it! We look forward to welcome you soon at Four Points by Sheraton Kuwait. Warm regards, The Management

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great hospitality and customer service plus convenient location. A big thanks to Samer
Stayed 3 nights in Jan 2020
Response from The Management on Jan 21, 2020
Dear Valued Customer, Thank you for taking the time to share your recent experience us. We appreciate your comments and look forward to another opportunity to welcome you back at Four Points by Sheraton Kuwait. Best regards, The Management

10/10 Excellent

Robson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kuwait 2nd BT
1st time staying in Four Points by Sheraton Kuwait in Kuwait city. Spacious room with great services, allow my check out time extended for my convenience timing to airport. Thank you.
Stayed 3 nights in Jan 2020
Response from The Management on Jan 21, 2020
Dear Valued Customer, Thank you for taking the time to share your recent experience us. We appreciate your comments and look forward to another opportunity to welcome you back at Four Points by Sheraton Kuwait. Best regards, The Management

10/10 Excellent

Delaina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff, the food and the accommodations
Stayed 1 night in Dec 2019
Response from The Management on Jan 21, 2020
Dear Valued Customer, Thank you for taking the time to share your recent experience us. We appreciate your comments and look forward to another opportunity to welcome you back at Four Points by Sheraton Kuwait. Best regards, The Management

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from The Management on Feb 10, 2020
Dear Valued Customer, We appreciate you time in rating our hotel “Loved it! We look forward to welcome you soon at Four Points by Sheraton Kuwait. Warm regards, The Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and experienced staff at the front desk and throughout the hotel, every question was instantly answered and every request was resolved on the first call. Service (housekeeping, dry cleaning, room service) was very prompt.
Stayed 5 nights in Dec 2019
Response from The Management on Dec 26, 2019
Dear Valued Customer, Thank you for sharing your comments and it is nice to know that you had a great stay at the Four Points by Sheraton Kuwait. We truly appreciate your compliments with regards to our associates and the professional service that they have provided. We look forward to your return and wish you safe travels. Kind Regards, The Management

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and fantastic breakfast. The pool is amazing.
Stayed 2 nights in Nov 2019
Response from The Management on Dec 26, 2019
Dear Valued Customer, Thank you for taking the time to share your recent experience at Four Points by Sheraton Kuwait. We are delighted that you had a pleasant stay at Four Points by Sheraton Kuwait and appreciate your comments regarding our hotel facilities especially the 42nd floor panoramic pool and the nice breakfast spread. Warm regards, The Management

10/10 Excellent

Amjad

Stayed 1 night in Nov 2019

8/10 Good

Amit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Option
Good central option in Kuwait. Solid 4* with central location. Room is a little basic but comfortable enough and good size. Better than many other options in Kuwait. Breakfast is excellent. Not great value for money but nowhere in Kuwait is.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The location is excellent. Pool staff could have been more attentive to service. Reception and management staff are excellent
Stayed 2 nights in Jul 2019
Response from The Management on Jul 17, 2019
Dear Valued Customer, Thank you for choosing the Four Points by Sheraton Kuwait. We are very happy in having you at our hotel and glad that our location was convenient to you and that our reception and management have made your stay a pleasant one. Please be advised that your concerns regarding the Pool Staff will be shared and discussed to avoid re-occurrence of this issue in the foreseen future. We look forward to seeing you again soon. Warm Regards, The Management

10/10 Excellent

Amna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

AbdulHafeedh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip was wonderful
Trip was wonderful
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay punctuated by a most awesome and helpful staff. They not only cleaned the room every morning but then would come back in the evening and turn the bed down as they checked the room again. Breakfast was all you could ask for. I wish all my stays were as great as this place.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel So clean and so friendly
Stayed 3 nights in Jun 2019

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and unqiue location with well surrounding green areas.
Stayed 1 night in Apr 2019
Response from Mazen Mhanna on Jun 11, 2019
Dear Valued Customer, Thank you for sharing your comments and it is nice to know you had a great stay at Four Points by Sheraton Kuwait. We truly appreciate your compliments with regards to our location. We look forward to your return visit and wish you safe travels. Mazen Mhanna Executive Assistant Manager

8/10 Good

Kurosh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great staff. Great service.
Stayed 1 night in Feb 2019
Response from Mazen Mhanna on Feb 23, 2019
Dear Anonymous , Thank you for taking the time to share your recent experience us. We appreciate your comments and look forward to another opportunity to welcome you back at Four Points by Sheraton Kuwait. Best regards, Mazen Mhanna Executive Assistant Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean hotel.
Comfortable clean room and bithroom. Good pool and gym. Good breakfast, Good staff and service.
Stayed 2 nights in Feb 2019

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from HM on Dec 31, 2018
Dear Mr. Keith, Thank you for taking the time rating your recent experience during your stay at the Four Points by Sheraton Kuwait. We look forward to your return and wish you safe travels. With kind regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Good service. Nice and helpful staff
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

10/10 Excellent

Randy, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well looked after, great friendly helpful staff, looked after us even after checked out several hours earlier, liked the in room printer, free extras, complimentry airport schuttle
Stayed 2 nights in Nov 2018

8/10 Good

Lewis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

8/10 Good

KHALIFA

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your goto business hotel!
One of the nicest places to stay at in Kuwait if you're not looking for beach access! Highly recommended!
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff listening and supportive , prompt in snswering any query
Stayed 3 nights in Sep 2018

10/10 Excellent

Raif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Thanassis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from HM on Aug 9, 2018
Dear Thanassis, Thank you for taking time in rating your recent stay with us and we look forward to welcome you back at the Four Points by Sheraton Kuwait. Best regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Room very modern and clean. Price paid includes airport transfer shutter and breakfast so I think is very reasonable. Only complaint is house keeping rang the bell at 830am
Stayed 2 nights in Jul 2018
Response from Mazen Mhanna on Jul 12, 2018
Dear Valued Customer, Thank you for taking the time to share your recent experience us. We appreciate your comments and look forward to another opportunity to welcome you back at Four Points by Sheraton Kuwait. Best regards, Mazen Mhanna Complex Director of Sales & Marketing

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel in Kuwait City
Good hotel centrally located in Kuwait City. Got a clean and good sized room. Big plus for silent and well functioning a/c in the room. Breakfast is nice with a good selection and very well presented. Staff observant and very helpful. Will book same hotel for my next visit.
Stayed 2 nights in May 2018
Response from Mazen Mhanna on Jun 7, 2018
Dear Anonymous , We are delighted that you had a pleasant stay at Four Points by Sheraton Kuwait and appreciate your comments regarding our hotel facilities, friendly associates and the nice breakfast spread. We look forward to welcome you soon at Four Points by Sheraton Kuwait. Kind Regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 Excellent

Sagheer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good hotel, ok location. Good breakfast and fantastic service.
Response from Mazen Mhanna on May 9, 2018
Dear Sagheer, Thank you for taking the time to share your recent experience us. We appreciate your comments and look forward to another opportunity to welcome you back at Four Points by Sheraton Kuwait. Best regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean Hotel
Nice hotel Very Clean and decent price. I highly recommend this hotel to stay
Stayed 1 night in Apr 2018
Response from Mazen Mhanna on Apr 29, 2018
Dear Valued Customer, Thank you for choosing to stay at Four Points by Sheraton Kuwait and appreciate your kind comments regarding our hotel. Your recommendation is very much appreciated and we look forward to welcoming you back soon. Kind regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in good location
Hotel is nice, clean and convenient. Perfect for businessmen.
Stayed 3 nights in Apr 2018
Response from Mazen Mhanna on Apr 10, 2018
Dear Valued Customer, It was a pleasure to have you as a guest at Four Points by Sheraton Kuwait. We are glad to hear that your recent stay was beautiful and found our location ideal. Thank you for your feedback and look forward to welcoming you back soon on your next visit. Kind regards, Mazen Mhanna Complex Director of Sales & Marketing