Outdoor pool

Reviews of Grand Margherita Hotel

4 out of 5
Grand Margherita Hotel
Jalan Tunku Abdul Rahman, P.O. Box 2362, Kuching, Sarawak

Reviews

8.2

Very good

Rating 10 - Excellent. 242 out of 719 reviews" "
Rating 8 - Good. 330 out of 719 reviews" "
Rating 6 - Okay. 95 out of 719 reviews" "
Rating 4 - Poor. 37 out of 719 reviews" "
Rating 2 - Terrible. 15 out of 719 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely located. Great access to a number of traditional kopitiams. Hotel is nice, but a little dated. Could use an overall upgrading
Stayed 3 nights in Dec 2023

6/10 Okay

Zulu

Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel was dated and carpet not really cleaned. Fridge wasnt working and leaking water. Buffet breakfast was not too bad.
Stayed 2 nights in Oct 2023

8/10 Good

Eugene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and great location
Great location and it did not take long to check in. Room was comfy and decent view. Accommodations were on point. P
Stayed 1 night in Aug 2023

4/10 Poor

Tony

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Comfortable bed but overall needs some work.
The lobby is in nice condition, the hallways leading to the rooms have filthy carpeting. The beds are comfortable. The bathrooms have mold in the showers, mirrors are peeling in the back. We switched to the executive floor and the bathrooms were slightly better but the hallways were in the same dirty condition. Staff is friendly. The place needs some TLC.
Stayed 2 nights in May 2023

2/10 Terrible

Yann Noan Veronica

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2023

8/10 Good

AIK SIAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok for a business trip
Stayed 3 nights in Mar 2023

10/10 Excellent

Joan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Needs some renovating,needing new carpeting, refreshing general room appeal, finishing in bathroom recaulking, and plumbing, dining room as well, staff v. helpful, housekeeping staff also v.helpful, …general bathroom supplies should always include a face towel or hand towel!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Food was delicious thank you
Stayed 3 nights in Sep 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Poorly maintained 4* Hotel
No daily housekeeping, no replenishment of toiletries, No supplies of tooth brush. Very bad maintenance
Stayed 3 nights in Sep 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not as expected for a 4* hotel
Room purchased for stay was a king bed but was initially given a twin bed. Eventually given a room with king bed but room condition was terrible. Fixtures were literally falling off like door handles, bathroom not quite clean and amenities like bathroom soap missing. We were given another room but linens like bath towels were dirty and bedsheets smelled. Not something one would expect from a reputable hotel. Only good thing was the duty manager (Mr Jamahari) handled the initial issue professionally and with utmost courtesy.
Broken door handle
Broken bathroom fitting
Uncleared room safe
Stayed 1 night in Jun 2022

8/10 Good

Sofea

Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very small and not well kept, bathroom was very dated and not well cleaned. Towels were changed daily but replacements were stained and not well laundered. Had to ask room cleaner for hand towels. No drinking water provided on room
Stayed 6 nights in May 2022

2/10 Terrible

Joe

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible "4 stars" Hotel with Motel conditions!!!
Terrible Toilet, Bathtub dirty, Ants is everywhere, No Floor Tower, No Bath Gel only Soap, Bath tower is not clean, Room Not Clean have lots of dust and dirts on tables and chairs...... Never come back again!!!
Stayed 3 nights in Feb 2022

10/10 Excellent

Sun Pei

Stayed 2 nights in Feb 2022

10/10 Excellent

MOHD NURQHOMENI AZRAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Kuching
Stayed 1 night in Jan 2022

10/10 Excellent

lydia mason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed at room 325, riverview.Great stay at good location near the waterfront.Walkable to market street , top spot, water front ,bridge and shopping mall. Only downside , buffet breakfast is kind of expensive and parking is limited .Better housekeeping and toiletries supplied can improved further. Will definitely stay again.Thank you.
Stayed 2 nights in Jan 2022

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2021

6/10 Okay

Dayang Sorfieana

booking itinerary is not sync with front desk info
Stayed 1 night in Dec 2021

10/10 Excellent

MOHD DZULKARNAIN

Stayed 1 night in Dec 2021

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location with Great Staff
Strategic location. Facing the river front
Stayed 3 nights in Dec 2021

8/10 Good

Mohamed Huzaifah, ALOR GAJAH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like-Near to the main shops. Just walking distance. Dislike-Late given of towels. No towels in the gym. Slow water for shower.
Stayed 10 nights in Nov 2021

10/10 Excellent

Faris Fakhrullah Qayyum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2020

8/10 Good

Wan Alwie

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
PLEASE PROVIDE MINERAL WATER & TOOTH BRUSH
There were no mineral water/ drinking water provided at the hotel There were no tooth brush provided in the bathroom. I suggest HOTEL to provide that items above for the visitor convenient. TQ
Stayed 1 night in Sep 2020

10/10 Excellent

Muhammad bukhari

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Mohd shariffudin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stayed 3 nights in Sep 2020

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service
my stay
Bed is super hard n the shower water flow is sooo weak. Others is ok
Stayed 2 nights in Aug 2020

10/10 Excellent

Helen Sunta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had good time enjoy the evening walk at waterfront, nice food and excellent room service.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Kek v

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Clean room...comfortable..only thing was fridge and personal item locker was not working
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro - Facilities and location Con- shower head leaking and water very low pressure
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only parking facilities.
Stayed 1 night in Dec 2019

8/10 Good

Nadirah, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs especially the concierge and reception staffs are friendly and efficient. Hotel rooms looked newly revamped too.. I had a pleasant stay in Grand Margherita Hotel. Thank you!
Stayed 3 nights in Dec 2019

8/10 Good

ZUL, PJ

Travelled with partner
Liked: Cleanliness, staff & service
Helpful staffs. Hotel exterior needs a new coat of paint.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Nov 2019

8/10 Good

Lucas

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

4/10 Poor

SZETO, Hong Kong

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient but there are issues with cleanliness and service. Although staff were friendly, they were not helpful or efficient. I was shocked that when I asked the reception for a few envelopes, he said I could only have one! And then my friend left a package for me and the reception said they did not know anything about it. I finally tracked down the staff who received it. That was the level of service...very sloppy.
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100% perfect 😘
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel security is not as good as anyone can enter the hotel easily even with or without access card to any floor. Appearance of building is so much older than image. Blanket got abit of stain but is fine for us. Slipper quality is the worse I even seen, not even make of paper. Stay in the executive room- ask for special decoration and cake and they reply they will do a simple one with cake. But check in with only a love Swan on the bed that all. Upon this request, it took me 3 weeks to get an reply from their staff. Good points - located conveniently, breakfast or cocktail choices for executive is a plus point (cleanliness is so much better than level one public breakfast) staff is helpful.
Stayed 3 nights in Oct 2019

8/10 Good

Lk

Liked: Cleanliness, staff & service, property conditions & facilities
I dun have comments at all. ...........................
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bilik yang cantik
Stayed 1 night in Oct 2019

10/10 Excellent

ERNIESA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service tip top...comfortable place to stay..good staff..
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Comfy rooms, good location, nice pool. Bathroom a bit dated and slight smoky smell
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is unbeatable, rooms are spacious, service is excellent
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, Great stay and awesome breakfast. Best location to River bank. Highly recommended
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Hua Song

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2019