Family Room, Connecting Rooms

Reviews of The 5 Elements Hotel

3.5 out of 5
The 5 Elements Hotel
Lot 243, Jalan Sultan, Kuala Lumpur

Reviews

7.8

Good

Rating 10 - Excellent. 108 out of 484 reviews" "
Rating 8 - Good. 231 out of 484 reviews" "
Rating 6 - Okay. 103 out of 484 reviews" "
Rating 4 - Poor. 27 out of 484 reviews" "
Rating 2 - Terrible. 15 out of 484 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Teresa

Stayed 2 nights in Oct 2023
Response from The 5 Elements Team on Nov 22, 2023
Thank you for your review. We value your feedback and we look forward to welcoming you back again soon!

6/10 Okay

Simon

Great location in China town if you don't mind a bit noise
Stayed 3 nights in Aug 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wawww
Stayed 14 nights in Aug 2023
Response from The 5 Elements Team on Sep 14, 2023
Thank you, Robert for your perfect rating! We are thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back again real soon!

4/10 Poor

Arnaud

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Jul 2023
Response from The 5 Elements Team on Sep 14, 2023
Thank you for your review! We look forward to welcoming you back again soon!

6/10 Okay

Verified traveller

Liked: Room comfort
Great location
Hotel showing its age.
Stayed 3 nights in Jul 2023
Response from The 5 Elements Team on Sep 14, 2023
Hi! Thank you for your review! We have taken note of your comments and strive to keep improving our services to enhance guests' experience. Nonetheless, we are glad that you like the location of our hotel. It was a pleasure having you with us and we look forward to welcoming you back again soon!

6/10 Okay

Pitt

Travelled with family
Liked: Room comfort
Good location but that itself may not be enough
Not the first time but the hotel seems to have aged noticeably since my last stay in 2019. Management needs to pour in resources to uplift the condition of the rooms particularly the bedding before the conditions of the rooms deteriorated to a noticeable level. Given the fact that there are many more newer hotels coming up within its vicinity. The hotel has already lost one advantage when KKKL no longer pick up and drop off passengers at its door step. The counter staff were less than warm and welcoming compared to the last few rounds of my stay.
Stayed 3 nights in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I liked being able to walk out the door and into the streets filled with food vendors, restaurants and merchants. Hotel was clean, newly refreshed, friendly helpful staff, fast elevators. Downside was weak wifi signal in my room (upper floor at very end of hallway). I would stay here again.
Response from The 5 Elements Team on May 23, 2023
Dear James, thank you for your review! We are heartened to hear that you enjoyed your stay and you like the location of the hotel! Your compliments on our staff and services are much appreciated. Our apologies for the speed of the internet and please rest assured that we are working with our provider on making improvements and fine-tuning. It was a pleasure having you with us and we look forward to welcoming you back to The 5 Elements Hotel! Best regards, The 5 Elements Team

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to Chinatown
Great location and good hotel
Stayed 1 night in Jan 2023
Response from The 5 Elements Team on Mar 1, 2023
Dear Chris,Thank you for your kind review! We are glad to hear you liked the location and enjoyed your stay with us. It was a pleasure having you with us and we look forward to welcoming you back to The 5 Elements Hotel soon!Best regards,The 5 Elements Team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location next to Chinatown.
Great location next to Chinatown.
Stayed 2 nights in Jan 2023
Response from The 5 Elements Team on Mar 1, 2023
Dear Chris,Thank you for your kind review and the perfect rating! We are glad to hear you liked the location! It was a pleasure having you with us and we look forward to welcoming you back to The 5 Elements Hotel soon!Best regards,The 5 Elements Team

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, clean comfortable & in a great location. The room we had was one on 15th floor, fantastic views of KL very spacious for a family of 4 & bathroom clean, good showrrs.
Response from The 5 Elements Team on Mar 1, 2023
Dear Helen,Thank you for your kind review and the perfect rating! We are heartened to hear you liked location and enjoyed your stay with your family at the penthouse suite. It was a pleasure having you with us and we look forward to welcoming you back to The 5 Elements Hotel soon!Best regards,The 5 Elements Team

4/10 Poor

Lay Keng

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Like the location, however the bed sheet had a weird smell and the towels are worn and tattered, one of them had stains and other had a hole on it. Will not stay in this hotel again. Will give a 2 star rating.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed on the 14th floor, have nice view. The room is clean and nice too. Feedback The toilet roll is a bit small for one day use. The TV reception for some channels are not good. Thanks & Regards God Bless!

8/10 Good

Meng Chong

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff , very close to Chinatown , 7 mins from train station , like the food and shopping . Breakfast limited choice but the taste make up for it , recommended to taste it , however coffee was not my likings . Everything were almost perfect until the night time when I took the shower , the water was not very hot and it took quite sometime before a little warm water came out though , pressure if water not that good , it would had been perfect stay if this issue was not there

6/10 Okay

Wendy

Stayed 1 night in Dec 2022

8/10 Good

LAI

Stayed 1 night in Nov 2022

8/10 Good

Eng Chan

Stayed 1 night in Nov 2022

10/10 Excellent

CHEE KONG

Stayed 2 nights in Oct 2022

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Ravindran samuthram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service 👍
Stayed 1 night in Jul 2022
Response from The 5 Elements Team on Jul 19, 2022
Dear Ravindran Samuthram, Thank you for your kind review. We are glad to hear that you enjoyed the service and your stay with us. We look forward to having you back again soon! Best regards, The 5 Elements Team

8/10 Good

Rajendeo

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Been here a few times before COVID,rooms are the same,no upgrades ,breakfast is delivered to your room,expect noodles,a roll,and some soya drink.,would be a better option to have breakfast outside.
Stayed 1 night in May 2022

6/10 Okay

Philip

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Convenient ,location but tired facilities
This hotel has seen better days. Probably due to Covid, the rooms remain dated. We had trouble with a leaking bathroom and had to change rooms. Room cleaning was not reliable.
Stayed 7 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like it
The parking is charged with an entry fee of 5 ringgit, which is not written in the details. The hourly charge is however, free. The cleanliness was okay, but there's a slight smell of cigarette smoke in the room I really like how comfy the bed is, it's really huge and soft.
Stayed 1 night in Dec 2021
Response from The 5 Elements Team on Jan 9, 2022
Dear Guest, thank you for taking the time to write us a review. We are glad to hear that you had an overall enjoyable stay with us. Please be assured we have taken note of your comment on the cigarette smell in the room and we apologise for any inconvenience caused. We will conduct deep cleaning and maintenance programme to effectively remove the cigarette smell, and we will be reviewing our cleaning processes for further improvement. Unfortunately there is no option for setting up parking fee per entry on Expedia, but please rest assured we have also relayed your feedback to Expedia for further action and improvement. Thank you for staying with us and we sincerely hope to have the opportunity to welcome you back to create a better stay experience for you! Kind regards, The 5 Elements Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Strategic location, clean room. Reasonable price. Easy to find nice food, grocery store.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The building conditions getting old and maybe during covid time, everthing look untidy especially the floor carpet. The hotel location is excellent for tourists
Stayed 1 night in Dec 2020
Response from The 5 Elements Team on Dec 22, 2020
Dear guest, Thank you for taking the time to share your feedback with us. We regret that your experience fell short of your expectations. Please accept our sincere apologies for any inconvenience caused during your stay with us and rest assured that we have shared your comments with our management team for further improvements. Despite our shortcomings, we are glad that you enjoyed exploring Chinatown and KL. We strive to improve with each and every stay, and we truly hope that this one experience will not deter you from returning to our hotel. Please do not hesitate to reach out to us directly should your travels bring you back to Chinatown KL and we would ensure that your next stay with us is a pleasant and memorable one. It was a pleasure having you with us and we look forward to seeing you again soon. Best regards, The Management The 5 Elements Hotel Kuala Lumpur

8/10 Good

Eng, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service
Central of Petaling street. Walking distance for shopping,food , MRT
Stayed 1 night in Sep 2020
Response from The 5 Elements Team on Sep 21, 2020
Dear Eng, thank you for sharing your stay experience with us! We are glad that our central location offered you the convenience to visit the eateries and street market in Chinatown and the MRT station. We hope you enjoyed your stay with us and look forward to seeing you again soon! Best regards, The 5 Elements Team

8/10 Good

Eng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New renovate, strategy location for MRT and food
Stayed 1 night in Feb 2020
Response from frankie on Feb 22, 2020
Dear guest, Greetings and thank you for taking your time to drop in a comment/review on us. We appreciate it very much. We hope to continue to improve further on it for the betterment of next guest, including your goodself. Regards Frankie

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020
Response from Frankie Ng (Hotel Manager) on Feb 21, 2020
Thank you for sharing your feedback with us! It was a pleasure having you with us and we hope you enjoyed your stay. We look forward to seeing you again soon!

10/10 Excellent

Farhan

Stayed 2 nights in Jan 2020

10/10 Excellent

Eric Kiam Cheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grea value
Location was good. Our stay was wonderful with occasional direction help from customer service personnel.
Stayed 2 nights in Dec 2019
Response from Frankie on Jan 4, 2020
Greetings and thank you for staying with us. We appreciate you for the taking your time to drop in this good review on us. We will continue to improve our service and environment for the betterment of our next guest including your good self. Regards Frankie

8/10 Good

Kwok Tim Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Frankie on Jan 2, 2020
Dear guest, Greetings and thank you for staying with us. We appreciate your good review/comment and would like to thank you again for taking your time to drop in this review. We will continue to strife to improve ourselves so that we can be able to serve and service our next guests, including your goodself. For further assistance, you can contact me directly. Frankie

10/10 Excellent

Birgitt, canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about 5 Elements is positive. Staff is super friendly and helpful, rooms are very clean! The view is fantastic and the location is very convenient for shopping and sight seeing. Would come again for sure
Stayed 4 nights in Dec 2019
Response from Frankie on Dec 27, 2019
Dear Birgitt, thank you for the perfect rating! We are heartened to hear you enjoyed all aspects of your stay. Your heartwarming compliments about our room and staff are greatly appreciated, and will certainly motivate all of us here to deliver our best in creating a memorable and comfortable experience for all our guests. We are also glad that you found our central location in Chinatown KL to be ideal. It has been our utmost pleasure being of service to you and we sincerely look forward to having you back soon! Kind regards, Frankie Ng (Hotel Manager)

4/10 Poor

thiam peng

Disliked: Property conditions & facilities, room comfort
Hotel was slightly old. Water took the longest to turn hot. No table in the room. Breakfast was lame.
Stayed 1 night in Dec 2019
Response from Frankie on Dec 27, 2019
Dear Thiam Peng, thank you for taking the time to write us a review. We deeply regret that you did not enjoy your stay with us. We have always strived to improve with each and every stay, and your feedback is imperative for us to enhance our guests’ stay experience. We recently upgraded to a new hot water system which may have resulted in the temporary shortcoming of the hot water supply you experienced. Please be rest assured the new system is under constant monitoring and we have shared your feedback with our maintenance department for corrective actions and fine-tuning. Please also be assured we have taken on board your comments regarding the hotel and breakfast and we will be sure to forward your comments to the respective departments for further improvements. Each of our rooms is furnished with a dressing table, a coffee table, and bedside tables. We sincerely apologise for any inconvenience caused and we hope to have the opportunity to welcome you back to create a better stay experience for you. Best regards, Frankie Ng (Hotel Manager)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come again
We have stayed in 5 hotels around the area in the last few years, this would be the best, but was the most expensive. Good spacious clean room, although a good hard deep clean would be useful. Some mould in the bathroom (a common issue in Asia) and a bit dusty. Really handy to Central Market and the Chinatown attractions and shopping; carpark underneath is a bonus. Breakfast was a bit plain but good enough although the staff were a bit slow to replenish as items were consumed. All in all, would come again.
Stayed 1 night in Dec 2019
Response from Frankie on Jan 2, 2020
Dear guest, Greetings and thank you for staying with us. We appreciate you for taking your time to drop in a good review/comment on us. We will take note of your opinion on the few issue by you and will continue to improve our service and environment for the betterment of our next guest, including your good self. Regards Frankie

10/10 Excellent

Siew Lan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. I will return
Excellent stay. Fast and easy check in and check out.
Stayed 1 night in Dec 2019
Response from Frankie Ng (Hotel Manager) on Dec 23, 2019
Dear Siew Lan, thank you for the perfect rating and for your positive comments! We are thrilled to hear you had a pleasant stay with us and enjoyed the services provided by our team. Thank you for choosing The 5 Elements Hotel and we look forward to seeing you again soon! Best regards, Frankie

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Frankie on Dec 17, 2019
Dear guest, Greetings and thank you for staying with us. We appreciate you for taking your time to drop in this excellent comment/review on us. You can be assure that we will continue to improve ourselves so as to provide a much better place for our next guest, including your good self to stay. Regards Frankie

8/10 Good

Vince

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2019
Response from Frankie on Dec 17, 2019
Dear guest, Greetings and thank you for staying with us. We appreciate that you really take your time drop in such a good comments/reviews on us. We will definitely continue to improve our self for the betterment of the next visiting guest, hopefully including your good self. Regards Frankie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Frankie on Dec 17, 2019
Dear guest, Greetings and thank you for staying with us. We appreciate that you take your time to drop in such good comments/reviews on us. We will definitely continue to improve and upgrade our self for the betterment for the next guest, hopefully yourself too. Regards Frankie

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overalls are good, my only wish is that breakfast is optional, for as a chinese, staying near China Town has got plenty of good foods, I would like to eat some local breakfasts. That’s my only dislike.
Stayed 2 nights in Nov 2019
Response from Frankie on Nov 29, 2019
Dear guest, Greetings and thank you for you staying with us. We appreciate you for taking your time drop in a an excellent reviews on us. We take it seriously and will further improve ourselves for the betterment of our hotel. As for your advise on the breakfast, we will take note of it. Please do contact us directly if you have any further query. Regards Frankie

8/10 Good

Ong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Nov 2019
Response from Frankie on Nov 26, 2019
Dear guest, Greetings and thank you for staying with us and taking your time to drop a good and excellent review on us. We appreciate it very much. Also thanks for the update of the nice photos. We will continue to improve ourselves further and hope to give better service and comfortable stay for the future of the hotel, including yourself. Regards Frankie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and i feel safe at night
Stayed 1 night in Nov 2019
Response from Frankie on Nov 19, 2019
Dear guest, Greetings and thank you for staying with us. We appreciate you for taking your time to drop in such a good comment on us This will definitely encourage us to do better and improve further for our next coming guests in the near future. Regards Frankie

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Frankie on Nov 19, 2019
Dear guest, Greetings and thank you for staying with us and your good review is much appreciated. Regards Frankie

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a hotel in Chinatown
Third time staying at this gem in Chinatown. The hotel is ideal if you wish to be outside the busy Bukit Bintang or KLCC areas. Plus, with the new MRT stop at Pasar Seni (5-10mins away) the area is a lot more connected than before. There are a bunch of new hipster cafes in the area and plenty of old school restaurants too. The area itself seems like it is on its way to gentrification. The hotel has some splendid views from the upper floors of the KL skyline too. I've come back for the location and the rooms - the latter are really spacious, comfortable, clean, and functional. Breakfast is still the usual spread - nothing too fancy but the good basics. The breakfast area itself might need to an update ;) but that's hardly a complaint. The staff at brekkie, at the front desk and the cleaning staff are all friendly and easy to speak with.
Stayed 6 nights in Oct 2019
Response from Frankie on Oct 28, 2019
Dear guest, Greetings and thank you for your beautiful comments and review and we really appreciate it. Also thanks again for taking your to drop in these comments. We hope to improve further, especially the breakfast so that your next visit will be much better and satisfying. Regards Frankie

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean and spacious. Beautifully designed as well. However, the room air conditioning can be improved.
Stayed 1 night in Sep 2019
Response from Frankie on Oct 14, 2019
Dear guest, Greetings and thank you for staying with us. We appreciate you for taking your time to drop in this good comment to us. We will take note of your review and will do our upmost to improve on it. Regards frankie

8/10 Good

Pitt

Still a good place to stay due to location, but..
Since my last stay in 2017, there are wear & tear signs that the management must pay attention, no amount of housekeeping can make the hotel afresh and look new. To start with, the management must periodically replace towels and bed sheets that have shown signs of being soiled - or maybe some rooms were not occupied for a fairly long period and gave to me?
Stayed 3 nights in Oct 2019
Response from Frankie on Oct 14, 2019
Dear guest, Greetings and thank you for staying with us. Your good comment will be appreciated. We are sorry to hear of your displeasure with the linen. We will take note our your suggestion and will do our upmost to improve on it. Regards Frankie

8/10 Good

Yoke Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Frankie on Sep 30, 2019
Dear Yoke Seng, Thank you for taking the time to rate your stay with us and we are glad that enjoyed your stay. We look forward to seeing you again soon! Best regards, Frankie Ng (Hotel Manager)

8/10 Good

Hopper

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After an disaster on another hotel previous night - this was total contrast and amazing. Had a good sleep. Room was clean and neat, nothing to complain.
Stayed 1 night in Sep 2019
Response from Frankie Ng on Sep 23, 2019
Dear Hopper, Thank you for taking the time to review your recent stay with us on Expedia. We are truly heartened to hear that you enjoyed your stay with us and that our room met your expectation. Thank you again for your kind comments and we look forward to having you as a guest of our hotel again soon! Regards, Frankie (Hotel Manager)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Frankie Ng on Sep 2, 2019
Dear guest, Thank you for taking the time to rate your stay with us and we are heartened to learn that you had an enjoyable stay with us. We look forward to welcoming you back soon! Best regards, Frankie Ng (Hotel Manager)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very convenient
Stayed 1 night in Aug 2019
Response from Frankie Ng on Aug 28, 2019
Dear guest, Thank you for the perfect rating! We are heartened to hear that you enjoyed you stay with us and that you found the location of our hotel convenient. Thank you for staying with us and we look forward to seeing you again soon! Best regards, Frankie Ng (Hotel Manager)

6/10 Okay

pt, Singapore

great location..
Stayed 3 nights in Aug 2019
Response from frankie on Aug 8, 2019
Dear guest, Greetings and thank you for staying with us and also taking your time to drop in a good comment. We will continue to improve further for the betterment of future guest including yourselves. Frankie

8/10 Good

Jojo, Bangkok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I quite shocked about tourism tax! Could you add that tax in price?
Stayed 2 nights in Jul 2019