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Reviews of Novotel Kuala Lumpur City Centre

4 out of 5
Novotel Kuala Lumpur City Centre
2 Jalan Kia Peng, Kuala Lumpur

Reviews

7.6

Good

Rating 10 - Excellent. 232 out of 1000 reviews" "
Rating 8 - Good. 416 out of 1000 reviews" "
Rating 6 - Okay. 223 out of 1000 reviews" "
Rating 4 - Poor. 83 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mei-ling

Travelled with partner
Liked: Cleanliness, amenities
Pros:Close to shopping mall and transportation. Cons: twin beds were extremely small
Stayed 5 nights in Mar 2024

10/10 Excellent

Raquel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Convenient and accessible to most malls and restaurants
Stayed 6 nights in Jan 2024
Response from Angelia Ku, General Manager on Mar 1, 2024
Dear Raquel,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

10/10 Excellent

Cheng Khiaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central location and quiet lobby
Stayed 3 nights in Jan 2024
Response from Angelia Ku, General Manager on Feb 2, 2024
Dear Cheng Khiaw,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Angelia Ku, General Manager on Jan 14, 2024
Dear Joseph,Thank you for rating us and we look forward to welcoming you back to Novotel Kuala Lumpur again in the future.SincerelyAngelia KuGeneral Manager

10/10 Excellent

JOEL

Liked: Cleanliness, staff & service, property conditions & facilities
Very near to everything in the city centre
Stayed 4 nights in Dec 2023
Response from Angelia Ku, General Manager on Jan 8, 2024
Dear Joel,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

8/10 Good

Chee Meng

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Angelia Ku, General Manager on Jan 8, 2024
Dear Chee Meng,Thank you for your rating and we hope to see you again at Novotel Kuala Lumpur City Centre.SincerelyAngelia KuGeneral Manager

10/10 Excellent

Ramaben

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Angelia Ku, General Manager on Jan 8, 2024
Dear Ramaben,Thank you for your rating and we hope to see you again at Novotel Kuala Lumpur City Centre soon.SincerelyAngelia KuGeneral Manager

10/10 Excellent

Saleha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Angelia Ku, General Manager on Jan 8, 2024
Dear Saleha,Thank you for your rating and we hope to see you again at Novotel Kuala Lumpur City Centre.Sincerely Angelia KuGeneral Manager

8/10 Good

SIEW FANG

Stayed 2 nights in Dec 2023
Response from Angelia Ku, General Manager on Jan 8, 2024
Dear Siew Fang,Thank you for rating us and we look forward to seeing you again at Novotel Kuala Lumpur City Centre.SincerelyAngelia KuGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Angelia Ku, General Manager on Dec 2, 2023
Dear Guest,Thank you for rating us and we hope to see you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

6/10 Okay

Lik Chian, Eugene, Singapore

Travelled with family and small children
Liked: Cleanliness
Shower sink drainage slow, caused flooding in the toilet. Aircon automatic mode keeps blasting loud and soft. No mineral water bottle provided. Location is great, just beside Pavilion. Room service food order was good.
Stayed 2 nights in Nov 2023
Response from Angelia Ku, General Manager on Dec 2, 2023
Dear Lik Chian, Eugene,Thank you for sharing your feedback with us. We appreciate your valuable insights and apologise for any inconvenience you experienced with the shower sink drainage and the automatic mode of the air conditioning. Rest assured, we will address these issues promptly to enhance our guests' experience. We are delighted to hear you enjoyed the convenient location, and pleased that your room service food order met your expectations.Your input is essential to us, and we hope to welcome you back for an improved stay in the future.SincerelyAngelia KuGeneral Manager

10/10 Excellent

DANNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, if they could get better TV with more applications then would be perfect
Stayed 4 nights in Oct 2023
Response from Angelia Ku, General Manager on Dec 2, 2023
Dear Andrew,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

8/10 Good

Song

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with friendly staff , It’s right on the Heart of Kuala Lumpur, Everything are in waking distance
Stayed 3 nights in Oct 2023
Response from Angelia Ku, General Manager on Oct 17, 2023
Dear Song,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

10/10 Excellent

Mona

Travelled with family
Location location is amazing
Stayed 5 nights in Oct 2023

10/10 Excellent

YIN LIAN

Stayed 4 nights in Sep 2023
Response from Angelia Ku, General Manager on Dec 2, 2023
Dear Yin Lian,Thank you for rating us and we hope to see you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Angelia Ku, General Manager on Oct 1, 2023
Dear NickThank you for rating us a 10 and we are happy to hear that your overall stay was a pleasant one. We look forward to seeing you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

6/10 Okay

Verified traveller

Liked: Room comfort
Budget hotel with budget service.
I had a late check-in and was assigned a room at the end of the corridoor, with access via a little passage. I asked if I might have another room and was given one on the premier floor. The room was fine but I left my glasses at the previous room, and when I rang reception if I might go with the concierge to retrieve my spectacles, I was told by the receptionisht that the concierge had to go alone, which I thought rather odd. Ten minutes later, the concierge knocked on my door to say he'd found nothing. That little misadventure aside, the hotel is dated and the staff though friendly, was poorly trained. They gave me conflicting information regarding payment for the taxi to KLIA. One said I had to pay the hotel, the other, that I had to give the cash directly to the driver. Novotel KL's location is good, but that's about it. Breakfast was dreadful. My advice? Pay a little more, and stay elsewhere.
Stayed 8 nights in Sep 2023
Response from Angelia Ku, General Manager on Oct 1, 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and apologise for any inconvenience you experienced during your stay.We regret the inconvenience caused by the room assignment and the confusion with retrieving your glasses, but am pleased to share that our team has managed locate your missing glasses and believe that they have already reached out to you to arrange on sending your belonging back to you.We apologise for any inconsistencies in the information provided about the taxi payment. We will be addressing this with our staff to ensure better coordination and clarity in the future.Your comments about the hotel's dated appearance and the quality of breakfast are duly noted. We understand the importance of maintaining a modern and comfortable environment, and we will use your feedback to improve our services.We appreciate your acknowledgment of our hotel's good location, and is committed to making necessary improvements to better meet our guests' expectations.Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects the high standards we aim to uphold.SincerelyAngelia KuGeneral Manager

10/10 Excellent

Phang

Stayed 1 night in Sep 2023
Response from Angelia Ku, General Manager on Oct 1, 2023
Dear PhangThank you for rating us a 10 and we are happy to hear that your overall stay was a pleasant one. We look forward to seeing you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

8/10 Good

Yeow Khuan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location next to mega malls and eateries
Stayed 3 nights in Aug 2023
Response from Angelia Ku, General Manager on Oct 1, 2023
Dear Yeow Khuan,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

2/10 Terrible

Ngan Hay

Stayed 3 nights in Sep 2023
Response from Angelia Ku, General Manager on Oct 1, 2023
Dear Ngan Hay,Thank you for taking the time to share your feedback with us. We sincerely apologise that your recent experience at our hotel did not meet your expectations.We value all guest feedback as it helps us improve our services and provide a better experience for future guests. However, we noticed that your review didn't include any specific details about your stay. To better understand your concerns and address any issues you encountered, we would appreciate it if you could provide more information about your experience or contact our customer support team directly.Your satisfaction is our top priority, and we are committed to making necessary improvements based on your feedback. We hope you will consider giving us another chance to serve you and provide the exceptional experience we strive to deliver.SincerelyAngelia KuGeneral Manager

6/10 Okay

Dianne

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Angelia Ku, General Manager on Oct 1, 2023
Dear Dianne,Thank you for rating us and we look forward to seeing you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

10/10 Excellent

SHARIFAH HANA BINTE

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and super clean hotel.
Stayed 1 night in Aug 2023
Response from Angelia Ku, General Manager on Dec 2, 2023
Dear Sharifah Hana Binte,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

10/10 Excellent

Sohaimi

Stayed 3 nights in Aug 2023
Response from Angelia Ku, General Manager on Dec 2, 2023
Dear Sohaimi,Thank you for rating us and we hope to see you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
All good except for the breakfast.
Stayed 1 night in Aug 2023
Response from Angelia Ku, General Manager on Aug 20, 2023
Dear Sharon,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. While we are happy to hear that your overall stay was a pleasant one, but, unfortunately the breakfast experience was not on par for you and we sincerely apologise for that. Rest assured that we will share your feedback with the team for immediate improvement. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.SincerelyAngelia KuGeneral Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
I booked 3 rooms and requested for all rooms to be on the same floor and the hotel was able to accommodate to my request
Stayed 1 night in Aug 2023
Response from Angelia Ku, General Manager on Sep 3, 2023
Dear Sharon,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

10/10 Excellent

Sharifah Nur Amirah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This would be 2nd stay at Novotel and once again, very satisfied with my stay. It’s a great place: clean, safe, classy & great guest service. Arrived a few hrs earlier before official check in time but the staff was able to give me my room and even upgraded to the executive room which was absolutely perfect for 3 pax.
Stayed 3 nights in Jul 2023
Response from Angelia Ku, General Manager on Dec 2, 2023
Dear Sharifah Nur Amirah,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

8/10 Good

arefin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel with very friendly staff. only thing I would suggest is having a more extensive menu from the restaurant and the food could use some improvement too.
Stayed 8 nights in Jul 2023
Response from Angelia Ku, General Manager on Aug 1, 2023
Dear arefin,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

8/10 Good

SUNIL RAJ

Decent hotel to stay
Stayed 3 nights in Jul 2023
Response from Angelia Ku, General Manager on Aug 1, 2023
Dear Sunil Raj,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Angelia Ku, General Manager on Aug 1, 2023
Dear Richard,Thank you for taking your time to give us 10 out of 10 ratings and we hope to see you again at the hotel very soon.SincerelyAngelia KuGeneral Manager

6/10 Okay

Thomas Ting King

Stayed 6 nights in Jun 2023
Response from Angelia Ku, General Manager on Dec 2, 2023
Dear Thomas Ting King,Thank you for rating us and we hope to see you again in the future.SincerelyAngelia KuGeneral Manager

10/10 Excellent

Sanisa

Stayed 3 nights in Jun 2023
Response from Angelia Ku, General Manager on Dec 2, 2023
Dear Sanisa,Thank you for your rating and we hope to see you again at the hotel in the futureSincerelyAngelia KuGeneral Manager

10/10 Excellent

Riju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room service was very good.
Stayed 3 nights in Jun 2023
Response from Angelia Ku, General Manager on Jun 18, 2023
Dear Riju,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

10/10 Excellent

YOICHIRO

Liked: Cleanliness, staff & service, property conditions & facilities
Central of shopping area, Wisma Casway opposite hotel got Japanese restaurants and many PUB's
Stayed 3 nights in Jun 2023
Response from Angelia Ku, General Manager on Jun 18, 2023
Dear Yoichiro,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

6/10 Okay

Sasipat

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 3 nights in May 2023
Response from Angelia Ku, General Manager on Jun 27, 2023
Dear Sasipat,We very much appreciate your ratings given to your stay at the Novotel Kuala Lumpur City Centre. We do hope to see you again at the hotel in the near future.Sincerely,Angelia KuGeneral Manager

8/10 Good

Takemi

Stayed 1 night in May 2023
Response from Angelia Ku, General Manager on Dec 2, 2023
Dear Takemi,Thank you for rating us and we hope to see you again in the future.SincerelyAngelia KuGeneral Manager

10/10 Excellent

Abdalaziz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel, Good Location, Nice Price.
Stayed 5 nights in May 2023
Response from Angelia Ku, General Manager on Jun 2, 2023
Dear Abdalaziz,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

10/10 Excellent

Jeremy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in May 2023
Response from Angelia Ku, General Manager on May 26, 2023
Dear Jeremy,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelia KuGeneral Manager

10/10 Excellent

Kent H

Stayed 2 nights in May 2023
Response from Angelia Ku, General Manager on Dec 2, 2023
Dear Kent H,Thank you for rating us and we hope to see you again in the future.SincerelyAngelia KuGeneral Manager

8/10 Good

Angel

Liked: Cleanliness, staff & service
Spacious room clean and tidy, but the position of the toilet is too close to the wall have to adjust my self very much and there is no charging plug with the wash room..
Stayed 2 nights in May 2023
Response from Giselle Lee, Marketing Communications Manager on May 10, 2023
Dear Angel,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Giselle LeeMarketing Communications Manager

2/10 Terrible

Lee Meng

Stayed 1 night in Apr 2023

10/10 Excellent

Ong

Stayed 3 nights in Apr 2023
Response from Giselle Lee, Marketing Communications Manager on Apr 21, 2023
Dear Ong,Thank you so much for giving us a good rating and we hope to see you again at the hotel in the near future.Sincerely,Giselle LeeMarketing Communications Manager

4/10 Poor

Anson

Stayed 2 nights in Mar 2023
Response from Giselle Lee Marketing & Communications Manager on Apr 4, 2023
Dear Anson,Thank you for taking the time to tell us about your experience at Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; unfortunately the services rendered to you did not meet with your expectation.We appreciate your sharing your ratings and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Giselle LeeMarketing & Communications Manager

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from Giselle Lee Marketing & Communications Manager on Mar 24, 2023
Dear Ali,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giselle Lee Marketing & Communications Manager

6/10 Okay

LEE

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Check in very slow and can’t find the guest name
Stayed 1 night in Mar 2023
Response from Giselle Lee Marketing & Communications Manager on Mar 13, 2023
Dear LEE,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. We aplogise that the services rendered to you did not meet your expectation and rest assured that we are taking measurement to prevent such matters to reoccur again. We look forward to seeing you again at the hotel in the near future.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant area good. Lounge area good. Pool and exercise area very nice.

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very good! Location was great and made it easy to explore KL. Only thing that was inconvenient was when showering the water temperature would fluctuate between boiling hot and freezing cold without touching the temperature control.
Stayed 5 nights in Mar 2023
Response from Giselle Lee Marketing & Communications Manager on Mar 8, 2023
Dear Alana, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Giselle Lee Marketing & Communications Manager on Feb 23, 2023
Dear Pamela,Thank you for taking your time to leave Novotel Kuala Lumpur City Centre a good rating. We look forward to seeing you again at the hotel in the future.Best regards,Giselle LeeMarketing & Communications Manager

8/10 Good

Dr Lai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for shopping, short walking distance to KLCC convention centre , Pavillion, Suria KLCC, etc. Hotel newly renovated, clean and nice environment. However, this hotel is not so spacious , the room is also a bit small and the single bed is normal single size of 3 feet wide but not the wider type of super single bed. Not comfortable to sleep. Advised to get the King size bed.
Stayed 2 nights in Feb 2023
Response from Giselle Lee Marketing & Communications Manager on Feb 23, 2023
Dear Dr Lai,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Giselle LeeMarketing & Communications Manager

10/10 Excellent

ishii

Liked: Staff & service, amenities, property conditions & facilities
Pillow was very good to sleep and the room is clean and neat.
Stayed 1 night in Feb 2023
Response from Giselle Lee Marketing & Communications Manager on Feb 23, 2023
Dear ishii,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Giselle LeeMarketing & Communications Manager