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Reviews of Antique Apartments - Plac Szczepanski

3 out of 5
Antique Apartments - Plac Szczepanski
pl.Szczepanski 2/9, Kraków, Lesser Poland

Reviews

8.8

Excellent

Rating 10 - Excellent. 419 out of 874 reviews" "
Rating 8 - Good. 356 out of 874 reviews" "
Rating 6 - Okay. 71 out of 874 reviews" "
Rating 4 - Poor. 20 out of 874 reviews" "
Rating 2 - Terrible. 8 out of 874 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine, Denny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
First time in Poland and my favourite city so far . These apartments are right off the square stunning clean and everything you could need . Breakfast in the local restaurant was well worth it . Loved everything about these apartments and location we will be back
Stayed 3 nights in Dec 2023

6/10 Okay

Annette

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The location was great! The rooms great but…..when we made the reservations I specifically told them we were in our 60’s and 70’s and had issues with stairs. The stairs were horrible and there was not a life in the one building so this was a real issue for us and hauling luggage. This is a place for much younger tourists!
Stayed 2 nights in Oct 2023

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, room comfort
Apartment was in a great location, the reception staff were very friendly and accommodating, i arrived early hours of the next morning due to a very long delay with the flights but there was no issues and staff very friendly and understanding
Stayed 3 nights in Dec 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, room comfort
Beautiful apartments
Beautiful apartments & just one blockfrom old town square. Staff very friendly. Only downfall wasthe noise at 5am. Think it was deliveries. Apart from that, it was all fine. Very nice breakfast too.
Stayed 7 nights in Oct 2023

10/10 Excellent

mark

Liked: Cleanliness, room comfort
helpful staff
the staff are very helpful & friendly especially the reception
Stayed 4 nights in Oct 2023

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is in an excellent location! I have stayed here multiple times and each time has been great. The apartments are clean well equipped. I would recommend this property highly!
Stayed 4 nights in Oct 2023

10/10 Excellent

Micah, New Orleans

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Thoroughly enjoyed staying with Antique Apts. I wouldn’t rate it as quiet, as there seemed to be a lot of coming and going late at night, but not the company’s fault. Just know that it’s a semi-noisy little area of Krakow. Super easy to get to the Square & pleeeeeenty of great places to eat and shop. Would definitely stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rhianna

Travelled with group
Liked: Cleanliness, room comfort
Fantastic Stay!
Fantastic apartments. Location amazing as it was right in the middle of the main squares. Everything you needed, did not need to bring anything with you.
Stayed 3 nights in Sep 2023

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was very spacious, and clean, comfortable, and in great location, the only issue was that there was no air conditioning.
Stayed 3 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
NO LIFT
The apartments are great, location fantastic, attached restaurant for breakfast great value, however we were on the 5th Floor of Block C - NO LIFT, the listing says there is a lift but it doesn't specify what block that is in - there are 3 blocks to my knowledge - I have an injury at the moment but didn't think I needed to request an accessible room as a lift is stated on the facilities! Carrying 20KG up 5 flights of steps, well my husband did (2 flights each floor) was sole destroying, thinking of popping back to the room during the day - no thanks I couldn't face the flights of stairs, did request another room upon check in nothing was available - you really need to up date your listing as guests need the full information - only saving grace was that the apartment had Air Con many did not and if climbing the stairs in 31 degrees wasn't bad enough I think having no air con would have literally finished me off! Also during 4 night stay no towel change or room cleaning!
Stayed 4 nights in Aug 2023

10/10 Excellent

Natalya

Liked: Amenities, property conditions & facilities
It was a nice place clean and in the good spot. Wish they had AC
Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great front desk
Stayed 2 nights in Aug 2023

8/10 Good

John

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Rodney

Stayed 2 nights in Jul 2023

10/10 Excellent

MARIA

Liked: Cleanliness, amenities, property conditions & facilities
Like a mini apartment on holiday. Very clean, within walking distance of main square. Staff very helpful and will arrange taxi. Will stay again.
Stayed 3 nights in Jun 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, room comfort
Brilliant location! Rooms spotlessly clean everybody so friendly
Stayed 3 nights in Apr 2023

8/10 Good

Kirsty

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Irena

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, room comfort
Short pre Xmas trip
Rooms in a very central position, very comfortable. Reception staff very helpful. Exceeded expectations.
Stayed 3 nights in Dec 2022

8/10 Good

Patrícia

Stayed 1 night in Oct 2022

8/10 Good

Olena

Stayed 2 nights in Oct 2022

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, room comfort
Great location
Great location. Comfortable.
Stayed 2 nights in Sep 2022

10/10 Excellent

Rachael

Stayed 3 nights in Jul 2022
Response from Natalia on Jul 27, 2022
Dear Rachel, thank you for great rewiev! Good to know all was good :)

10/10 Excellent

Nick

Travelled with group
Liked: Cleanliness, room comfort
Ideal city break apartment!
Short city brake made even better with a centrally located value for money apartments, with excellent service and friendly staff who were always ready to help.
Stayed 2 nights in Jul 2022
Response from Natalia on Jul 27, 2022
Dear Nick, that is great to hear you have enjoyed staying with us. Thank you!

8/10 Good

Carol

Travelled with group
Stayed 5 nights in Jun 2022
Response from Natalia on Jul 27, 2022
Dear Carol, thank you for such a positive review. Hope you will visit us again.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
No Elevator in Block B and Block C which makes it a challenge to access the rooms on the top floors (like 4th and 5th floor) as the only way is through stairs which are pretty steep..... highly inconvenient. Rest in terms of cleanliness, location and staff is good.
Stayed 2 nights in Apr 2022

8/10 Good

Hugh

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property good but some random long hairs which were definitely not ours. Couldn’t use the breakfast as they started too late. Breakfast started at 8.
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Stayed 3 nights in Nov 2021

8/10 Good

Peter

Travelled with family
Liked: Cleanliness
Good apartment, FANTASTIC location
The location of this hotel was absolutely perfect. The bathroom was outstanding. Nice apartment, large bedroom. The kitchen left a bit to be desired though, with almost no counter space and a stove top in need of replacement. And there was construction on-going the whole stay loud.
Stayed 3 nights in Aug 2021

2/10 Terrible

Wendy L.

Disliked: Cleanliness
Terrible communication and very disappointing outcome
I have given a poor review despite never having stayed at the property because unfortunately my flight was cancelled by airline and I booked this stay last year before the Covid-19 pandemic and therefore booked with genuine belief I would be travelling to Poland. I emailed property to ask to rearrange stay however the property did not answer this email. Eventually I was contacted and told there would be no refund or opportunity to rearrange stay. Considering the recent world pandemic I would have thought they would have been more accommodating. When I do eventually travel to Poland I will not be booking a stay at this property.
Stayed 3 nights in Oct 2020

10/10 Excellent

Phil

Travelled with group
Liked: Cleanliness, room comfort
Superb location superb staff handy for main square had everything we needed
Stayed 3 nights in Sep 2020

2/10 Terrible

Verified traveller

Travelled with partner
I booked both my outbound and return flights with Expedia, these were both cancelled by the airline, Expedia were no help whatsoever and the hotel refused to even offer a voucher for a later stay.
Stayed 3 nights in Jul 2020

6/10 Okay

Verified traveller

Travelled with family
Property was adequate, clean and tidy. Music all night until 0600 in tge morning. Did message the apartments through WhatsApp but no reply or explanation.
Stayed 2 nights in Feb 2020

10/10 Excellent

Chrissy, Liverpool, UK

Travelled with group
Liked: Cleanliness, amenities
Location was amazing, the apartment was great for a group of 8 girls!
Stayed 2 nights in Feb 2020
Response from natalia on Feb 14, 2020
Thank you! we are glad you have enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our apartment was not only functional, it was beautiful and clean as well. The location is within walking distance to everything and the view from the apartment was amazing. Staff helped us several times with help booking excursions, taxis, etc.. Always friendly and helpful. I fell in love with the city and have it on my list of places to return.
Stayed 5 nights in Dec 2019
Response from natalia on Feb 11, 2020
Thank you - good to hear that all was good and you have enjoyed staying right in the heart of Kraków's Old Town.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room itself had everything that was needed and was clean. Unfortunately we were on the 4th floor, without a lift so every time we went to the room we had 96 steps to climb. Which after a day of sightseeing isn’t the best thing. I did ask if there was a room on a lower floor as the 4th has a few too many stairs but was told, at least it’s not the 5th!! There is a little kitchen in the room, so if the thought of going out for dinner is too much you can cook up a treat! The bedding had seen better days with a few holes in it but was clean and changed every 3rd day. The walls however are thin so beware noisy neighbours! The staff were friendly. For a budget hotel it wasn’t too bad! The best thing about it was the location.
Stayed 5 nights in Dec 2019
Response from Natalia on Feb 11, 2020
Dear Guest, thank you for your feedback - it is important for us to always try and improve our services. We are located in historic building and for that reason not all of thea are accessible by lift. We are planning to have the lift build however it requires us to follow procedures set for Old Town buildings. I will pass you review to the hause keeping department, as the bedding should always be in perfect condition.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente stay. The location cannot be better next to square and best breakfast place in the City. Accommodation was very comfortable and staff was outstanding. Just be mindful no elevator to top floors. Very commended
Stayed 2 nights in Dec 2019
Response from Natalia on Feb 11, 2020
Thank you! such a great review makes our efforts worthwile Hope you stay with us again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, everything you need, excep wi fi which was very jit and miss.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
2nd stay at fantastic apartments, would highly recommend them
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
The apartments in main building overlooking the square was modern, clean and bright. It was a WOW straight as soon as we stepped into our apartment.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time staying here,love the unique rooms and location.
Stayed 3 nights in Nov 2019

8/10 Good

Catimac, Glasgow

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Locations is fantastic, staff were lovely and helpful. Rooms were big but my room on the first floor was a bit dated with dark wooden furniture and the wall alight was situated right above my head on the bed.
Stayed 3 nights in Nov 2019

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment .....lots of stairs
Great apartment in a fabulous location. Staff very helpful only down side was that our apartment was on the 4th floor and there are lots of stairs (96) so a good level of fitness is needed.We would stay again and request a lower floor
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed at these apartments and would thoroughly recommend them. The staff are very friendly and helpful. The apartments are spotless and have everything you need. They will arrange transport to and from the airport If you require it.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was charming and the property was in a great location. The staff at the front desk were very helpful, answering our questions and coordinating airport pickups.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These apartments were recommended to me by someone who has stayed there before. They are in an excellent position really close to the main square. The apartments are lovely and fully equipped with everything you could need.
Stayed 4 nights in Nov 2019

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful apartments
Stayed for 4 nights in these lovely apartments. Beautifully furnished and very clean. Staff were friendly and helpful, arranged trips and airport pickups with no problems.The location is amazing and do close to everything. Wish we could have stayed longer. Will definitely stay here again.Thanks to all at Antique.
Stayed 4 nights in Nov 2019

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Apartments
Fantastic apartments, great location 1 min walk to main market square. Very clean & spacious we had a 2 bed for 5 friends and it was perfect. Also Scandale Royal restaurant & Bar who do the breakfast‘s is well worth it buffet style for £30 zloty (£6), they also do amazing cocktails.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this the perfect location for the centre of Krakow the rooms are plenty big enough for two people everything you need is close by really helpfull staff we really enjoyed our stay
Stayed 3 nights in Oct 2019

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartments and helpful staff !
Great apartment, close to main square and all that brings - would definitely stay here again.
Stayed 5 nights in Oct 2019