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Reviews of Sofitel Krabi Phokeethra Golf & Spa Resort

5 out of 5
Sofitel Krabi Phokeethra Golf & Spa Resort
200 Moo 3 Klong Muang Beach, Tambon Nongtalay, Krabi, Krabi

Reviews

8.8

Excellent

Rating 10 - Excellent. 228 out of 433 reviews" "
Rating 8 - Good. 147 out of 433 reviews" "
Rating 6 - Okay. 30 out of 433 reviews" "
Rating 4 - Poor. 16 out of 433 reviews" "
Rating 2 - Terrible. 12 out of 433 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Terri

Liked: Property conditions & facilities
Loved the staff, the hotel, the spa the restaurants as well as their incredible breakfasts. Don’t hesitate to book
Stayed 2 nights in Mar 2024
Response from Ang on Mar 21, 2024
Bonjour Terri, Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com. We are very happy to know that you had an enjoyable stay with us. Your motivating feedback is always appreciated by our hard-working team. Thank you. Look forward to welcoming you back for another Magnifique experience. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and Dining facilities were unbelievable. Pool was immaculate and incredibly spacious. Staff service was fantastic. Everything was stunning. Cannot wait to return.
Stayed 4 nights in Jan 2024
Response from Ang on Jan 30, 2024
Bonjour Paul,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com We are glad to know that you had an enjoyable stay with us. Your motivating feedback is always appreciated by our hard-working team and me. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

8/10 Good

Harish Dhanraj

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good property. Staff services can be better.
Stayed 3 nights in Jan 2024
Response from Ang on Feb 28, 2024
Bonjour Mr. Harish Dhanraj, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Agoda.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Tamriko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with a great swimming pool. Amazing kids club and kids pool area. Also great activities for kids. Few really nice local restaurants across the road from the hotel by the beach. 7 eleven few minutes walk from the hotel and couple of massage places. Other than that no shopping places nearby. Amenities at the resort are neverending....
Stayed 3 nights in Jan 2024
Response from Ang on Jan 25, 2024
Bonjour Tamriko,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Expedia.com We are glad to know that you and your family had an enjoyable stay with us and that you were satisfied by our facilities, activities, and location. Your satisfaction means a world to us. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

2/10 Terrible

Eve, Flushing

Stayed 3 nights in Jan 2024
Response from Ang on Feb 10, 2024
Bonjour Eve,Thank you for taking time to review your recent stay at Sofitel Krabi Phokeethara Golf & Spa Resort on Expedia.com. It is unfortunate that you have been tough on the score rating, if you could, please elaborate and provide us with feedback that we can improve on to further enhance our guest experience, as this is very demotivating for our team that work so hard to provide our guests with an exceptional experience whilst in our care.Thank you and warm regards,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

8/10 Good

Visith

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall it was a wonderful relaxing stay. It’s more of a family oriented service resort. If you’re a couple traveler, you might need to find a more exclusive private resort. All the staff are trained to greet and smile to all guests. Other than that, if you’re asian like myself, you won’t be treated any special. They tend to focus on blond hair people, believe it or not?!
Response from Ang on Feb 8, 2024
Bonjour Khun Visith, Sawasdee Kha! Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Expedia.com. Glad to know that you had a wonderful relaxing stay with us and that you appreciated our services. Nevertheless, we are sorry to read that you felt our services provided to Asian and Western were different. Guest experience is the top priority at Sofitel Krabi. Our resort is open to all Sofitel guests and this includes independent travelers, couples, and families – regardless of age or nationalities. We treat every guest equally following the Sofitel standard. We do apologize if you felt our team members failed to do so. Once again, thank you very much for providing us your feedback and look forward to welcoming you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Bruce

Stayed 9 nights in Nov 2023
Response from Ang on Dec 5, 2023
Bonjour Bruce, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Expedia.com. We are glad to know that you had an enjoyable stay with us.Looking forward to welcoming you back to our beautiful resort. Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

8/10 Good

Sebastian

Stayed 9 nights in Nov 2023
Response from Ang on Dec 5, 2023
Bonjour Sebastian, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Expedia.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities at hotel were great and staff all very friendly and helpful. Location is a little outside the main tourist area and limited options but we still managed to eat at different locations each night
Stayed 5 nights in Nov 2023
Response from Ang on Nov 12, 2023
Bonjour Mr. Paul,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com We are glad to know that you were satisfied by our facilities and services. Nevertheless, we noted your feedback in relation to our location. We are purposely located away from the busy tourist towns as we are a holiday resort. We do however provide a shuttle bus twice daily to Ao Nang for our guests to explore the tourist precinct and to see the other side of Krabi. Maybe this option was not explained by our team – we are very sorry if this is the case. Look forward to welcoming you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

8/10 Good

Sanam

Stayed 3 nights in Oct 2023
Response from Ang on Dec 5, 2023
Bonjour Sanam, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Expedia.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Matthew

Stayed 5 nights in Oct 2023
Response from Ang on Nov 21, 2023
Bonjour Mr. Matthew, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Expedia.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Srdjan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited food options
Stayed 6 nights in Oct 2023
Response from Ang on Oct 25, 2023
Bonjour Srdjan, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Expedia.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

VALERIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Perfect place for a few days in Krabi with amazing facilities and plenty of options for families (kids club, playground, inflated structure in the swimming pool, ping pong tables, etc...). The breakfast is wonderful with a huge variety of different cuisines and the staff always kind and super efficient. Signature tour to Hong Island was also a success.
Stayed 4 nights in Oct 2023
Response from Ang on Oct 25, 2023
Bonjour Valerie,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review. We are very happy to know that you and your family had an enjoyable stay with us and that you were satisfied by our facilities, breakfast, services, and Hong Island boat trip. Your satisfaction means a world to us. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Karrie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make my son’s birthday extra special. They sang happy birthday with cake 3 times on the day, and made a special photo album with photos from our day tour. I’ve never had a hotel make so much effort. Jina was a great tour guide.
Stayed 4 nights in Sep 2023
Response from Ang on Oct 9, 2023
Bonjour Karrie, Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com. We are absolutely delighted to hear that you and your family had an enjoyable stay with us and that you were satisfied by our services. Your satisfaction means a world to us. Please rest assured that I will personally pass on your warm compliments with the entire team, as this will be highly motivating for our Heartists. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

8/10 Good

Noramin

Stayed 4 nights in Sep 2023
Response from Ang on Sep 11, 2023
Bonjour Noramin, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your positive review on Hotels.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

aziz

Stayed 7 nights in Aug 2023
Response from Ang on Sep 11, 2023
Bonjour aziz, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your positive review on Hotels.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Rajat

Travelled with family and small children
Liked: Amenities
Great choice if you are travelling with family. Kids will love this place. Good location, excellent food options and lots of activities to keep yourself and kids busy.
Stayed 7 nights in Aug 2023
Response from Ang on Aug 16, 2023
Bonjour Rajat,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com. Glad to know that you and your family had an enjoyable stay with us and that you were satisfied by our activities, location, and food. Your satisfaction means a world to us. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Robin

Stayed 5 nights in Jul 2023
Response from Ang on Jul 14, 2023
Bonjour Mr. Robin, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Hotels.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

SEUNGBEOM

Stayed 2 nights in Jun 2023
Response from Ang on Jun 29, 2023
Bonjour SEUNGBEOM, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Hotels.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jun 2023
Response from Ang on Jun 16, 2023
Bonjour Chris, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on expedia.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

6/10 Okay

Derya

Stayed 5 nights in May 2023
Response from Ang on May 30, 2023
Bonjour Derya,Thank you for taking time to review your recent stay at Sofitel Krabi Phokeethara Golf & Spa Resort in Hotels.com. It is unfortunate that you have been tough on the score rating, if you could, please elaborate and provide us with feedback that we can improve on to further enhance our guest experience.Thank you and warm regards,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

2/10 Terrible

Tony

Stayed 1 night in May 2023
Response from Ang on May 30, 2023
Bonjour Mr. Tony,Thank you for taking time to review your recent stay at Sofitel Krabi Phokeethara Golf & Spa Resort in Hotels.com. It is unfortunate that you have been tough on the score rating, if you could, please elaborate and provide us with feedback that we can improve on to further enhance our guest experience.Thank you and warm regards,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Vivek

Stayed 2 nights in May 2023
Response from Ang on May 30, 2023
Bonjour Vivek,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Hotels.com. Glad to know that you had an enjoyable stay with us. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

8/10 Good

Siddharth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As a recent guest at the Sofitel Krabi Phokeethra Golf & Spa Resort, I can confidently say that my stay was quite comfortable and pleasant. The property is stunning and has a serene ambiance that makes it perfect for relaxation. However, I must say that the excursion tour to Phi Phi islands that I booked through the resort was not worth the money. The trip felt very rushed, and we didn't have enough time to enjoy the beauty of the islands properly. I was expecting a more leisurely experience, but unfortunately, that was not the case. Another area of improvement that I noticed was with the in-room menu and the Club Millésime food menu. As a vegetarian, I found that there were not enough options available for me. While the dishes that were there were quite tasty, I would have appreciated more variety in the vegetarian offerings. Despite these areas of improvement, I would still recommend the Sofitel Krabi Phokeethra Golf & Spa Resort to anyone looking for a luxurious and comfortable stay in Krabi. The property is beautiful, and the staff is friendly and accommodating. If you're looking to explore the nearby islands, I would suggest looking for alternative tour options.
Stayed 4 nights in May 2023
Response from Ang on May 30, 2023
Bonjour Siddharth,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your review and for recommending our beautiful resort to other travelers in Expedia.com. Glad to know that you had an enjoyable stay with us. Nevertheless, your feedback about the Phi Phi Island excursion tour and the vegetarian menus is noted. Please rest assured that I will personally address this with our management team in each section in order to achieve further improvement.Once again, thank you very much and look forward to welcoming you back soon for another visit.Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Florence

Stayed 1 night in May 2023
Response from Ang on May 10, 2023
Bonjour Florence,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your score rating on Hotels.com. We are very happy to know that you had an enjoyable stay with us. Look forward to welcoming you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Luis Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place. Adorable staff and food. I’ll definitely looking forward to come back!
Stayed 3 nights in May 2023
Response from Ang on May 10, 2023
Bonjour Luis Alejandro,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com Glad to know that you had an enjoyable stay with us and that you were satisfied by our services and food. Your satisfaction means a world to us. Please rest assured that I will personally share your warm compliments with the entire team, as this will be highly motivating for our Heartists. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Tommy

Stayed 3 nights in Mar 2023
Response from Ang on Mar 10, 2023
Bonjour Tommy,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Hotels.com. Glad to know that you had an enjoyable stay with us. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

WALTER

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it
Stayed 3 nights in Feb 2023
Response from Ang on Mar 1, 2023
Bonjour Walter,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com. Glad to know that you had an enjoyable stay with us and that you were satisfied by our facilities and services. Your satisfaction means a world to us. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Natalja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2022
Response from Ang on Feb 5, 2023
Bonjour Natalja,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Hotels.com. Glad to know that you had an enjoyable stay with us and that you were satisfied by our facilities and services. Your satisfaction means a world to us. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

8/10 Good

Anne

Stayed 3 nights in Jan 2023
Response from Ang on Nov 12, 2023
Bonjour Anne, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Expedia.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

8/10 Good

Anupreet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is beautiful with lovely pool Staff training required to welcome guests better and to give service with a smile Food in club lounge not as extensive as Hyatt group
Stayed 2 nights in Nov 2022
Response from Ang on Nov 30, 2022
Bonjour Anupreet, Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com. Glad to know that you appreciated our resort ambience, the gigantic pool, and services. Nevertheless, your feedback about the food in club lounge has been well noted and shared with our Executive Chef and Director of Culinary in order to achieve further improvements. Look forward to welcoming you back to our beautiful resort.Yours sincerely,Siripun Petchai (Ang)Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Greg

Travelled with partner
Liked: Staff & service, property conditions & facilities
The amazing staff at the front desk and the special club class room made our stay there amazing, the wine and spa rates were 4 to 10 times more expensive than literally 500 yards down the street.
Stayed 7 nights in Nov 2022
Response from Ang on Nov 30, 2022
Bonjour Greg,Sawasdee Kha! Thank you very much for taking time to share your review on Expedia.com. Glad to know that you had an amazing stay with us and that you appreciated our services. Nevertheless, your feedback about the spa pricing has been well noted and shared with our Spa manager. We are sure that you would appreciate that as a luxury hotel we have many high operational costs to enable us to provide quality spa experiences with trained therapists. We cannot compete with local businesses and our guests’ expectations are definitely very different.Once again thank you very much for sharing your experience and look forward to welcoming you back to our beautiful resort.Yours sincerely,Siripun Petchai (Ang)Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

6/10 Okay

Stacey

Stayed 6 nights in Oct 2022
Response from Ang on Oct 25, 2022
Bonjour Ms. Stacey Barlow,Sawasdee kha. Thank you very much for sharing your constructive feedback regarding your recent stay at Sofitel Krabi Phokeethra Golf & Spa Resort.We are indeed very sorry that we let you down with the facilities for the babies. Your feedback has already been shared with the management team for further improvements. Please accept our apologies for any inconvenience caused and rest assured that we will take your feedback seriously, as we are always working on better ways to deliver service to our guests.Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we do not get it quite right. Thank you for making the effort to communicate the positive aspects of your stay, which is also shared with our team.We hope that this experience will not impair your trust in Sofitel Krabi and we sincerely hope that you will change your mind to give us another opportunity to better serve you again in the future.Yours sincerely,Siripun Petchai (Ang)Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

SUNG WON

Stayed 3 nights in Oct 2022
Response from Ang on Oct 21, 2022
Bonjour SUNG WON,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Hotels.com. Glad to know that you had an enjoyable stay with us and that you were satisfied by our facilities and services. Your satisfaction means a world to us. We cannot wait to welcome you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

chandramohan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Christian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very good yoga session with Wee in the morning. Very big and nice pool with lots of fun plays for the kids. Good starting point for trips as well. Heavily recommended!
Stayed 11 nights in Jul 2022
Response from Ang on Aug 18, 2022
Bonjour Christian, Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethara Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia. Glad to read that you had and enjoyable stay with us and that you were satisfied by our services, yoga session and facilities in particular our gigantic pool. Your satisfaction means a world to us. Please rest assured that I will personally share your kind words of praise to Wee, our activities Manager, as this will be highly motivating for him. Once again, thanks for sharing your feedback and look forward to welcoming you and your family back soon for another magnifique experience. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

4/10 Poor

Hyuntae

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very dissatisfied of staff's behavior. They, especially local staffs, seems to discriminate between Western clients and Asian clients. It is never experienced in any 5 star hotels in my life. It was a very unpleasant experience to tarnish the brand name.
Stayed 2 nights in Aug 2022

10/10 Excellent

Koh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very efficient staffs
Stayed 3 nights in Jul 2022
Response from Ang on Aug 18, 2022
Bonjour Koh, Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethara Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Expedia.com. Glad to know that you had an enjoyable stay with us and that you appreciated our services. Please rest assured that I will personally share your warm compliments to the entire team, as this will be highly motivating for our hard-working Heartists. We cannot wait to welcome you back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

10/10 Excellent

Jaison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is great as it winds its way around the property, with a separate sections for adults if they need privacy. There is an excellent obstacle course on the pool for kids and adults alike. Given the time i.e. opening up just after COVID, we saw limited dining options, but what was on offer was still good.
Stayed 3 nights in Jun 2022

10/10 Excellent

DAMIEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families, great food. A bit remote but there a few other places available at walking distance like 7-11 and other nice cafes and restaurants on the beach
Stayed 4 nights in Apr 2022

8/10 Good

Arjun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing Supreme
The hotel was running on a very low occupancy yet they did not think of giving a closer room to pool access(which is their usp) as I had elder parents and small children. Inspite of mentioning that we are vegetarian everyday we had to explain again to get things made for us, which they did it very happily. The resort is far from the main area Ao nang and the hotel concierge does not give you any ideas or options of things to do. They are more interested in selling their tour packages which is 8-10 times expensive than the other providers. The stay could have been more interesting if someone could have been assigned to us to understand the concerns on food, stay etc. But I guess they are all returning from Covid and really not equipped to serve customers. Being Sofitel standards they really need to get guest relations on a higher standard.
Stayed 3 nights in Mar 2022

10/10 Excellent

Kariny

Stayed 1 night in Feb 2022

8/10 Good

Brigitte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic pool and kids club- good gym and I recommend club membership as use of lounge is a lovely break in the day.
Stayed 9 nights in Dec 2021

6/10 Okay

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough, not for me.
The hotel is vast and a bit old fashioned. It's perfectly nice, just not my style. Great if you have kids and just want to stay in the resort but I don't and there a lot of kids there.
Stayed 1 night in Jan 2022

10/10 Excellent

Masahiro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go for the pool
Exceptional pool. Luxury room was spacious and well appointed. Breakfast buffet is vast, diverse, and high-end. Unfortunately the beach is quite rocky, so unless you go when the tide is quite high, it’s not easy to enjoy the water. But you probably won’t want to leave the pool anyway. Because of the pandemic, there are only a few shops and restaurants open within walking distance, and next to no street food vendors, so unless you don’t mind eating every meal at the hotel, it’s a good idea to rent transportation or plan a trip into Krabi Town or Ao Nang for some variety.
Stayed 4 nights in Dec 2021

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Sofitel Krabi!
We thoroughly enjoyed our stay at the Sofitel Krabi! It was a wonderland for our son with a ton of activities for kids, from the enormous pool with the play area for younger kids to the star of the trip (in our son’s eyes), the obstacle course in the middle of the pool. The service was too-notch, from the front desk, The Club (Bee!), the kid’s club and the restaurants (that serves great food). As for activities off resort, the islands were beautiful and Railay Beach was wonderful. The only draw back in was the beach in front of the Sofitel but that was easily overlooked with all the other activities we did over the 6 nights we stayed there. We definitely plan on returning!
Kids pool area
Railay Beach
Obstacle Course in pool
Stayed 6 nights in Dec 2021

10/10 Excellent

Sombat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Akarate

Stayed 3 nights in Dec 2020

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trying really hard
Tuff times with a lot of changes due to Covid, but this did not hinder the quality Of hotel amenities and professionalism of the staff..they have very cleverly opened up a smaller wing of the hotel . with use of 1 restaurant and 1 bar open In the evening. Breakfast due to limited guests, we ate in the club rooms and When the hotel got busier at the weekend they open up the larger breakfast restaurant by the pool..Food options Still Of a very High standard and good selection on offer..Rooms a bit dated but clean,overall a very comfortable stay in difficult times..
Stayed 5 nights in Oct 2020