Outdoor pool

Reviews of Pavilion Queen's Bay

3.5 out of 5
Pavilion Queen's Bay
56/3 Moo 3, Tambol Ao Nang, Amphur Muang, Krabi, Krabi

Reviews

6.8
Rating 10 - Excellent. 20 out of 131 reviews" "
Rating 8 - Good. 53 out of 131 reviews" "
Rating 6 - Okay. 33 out of 131 reviews" "
Rating 4 - Poor. 12 out of 131 reviews" "
Rating 2 - Terrible. 13 out of 131 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Topically 3 star hotel. Room are old. Pictures on internet not correct
Stayed 8 nights in May 2017

10/10 Excellent

Verified traveller

8/10 Good

Shadiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Very good. It has amazing swimming pools and serves good food. It also has a happy hour where you can get 2 drinks for the price of 1. The hotel is located close to Ao Nang main road and there is a lot ot shops, restaurants and other stuffs to do. Am not giving a 5 because there was water leakage in the bathroom and the WIFI kept disconnecting. In general, the staffs were pleasant but some of them needs to seriously learn to the courteous.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel in state of refurbishment
The room is big and comfortable. Get the ocean view from faraway. Breakfast is good.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Matthew, Blandford

Liked: Staff & service
Not bad but could be better
Last minute hotel, overall good value but the hotel is very dated and needs money for a facelift

2/10 Terrible

AL, Houston, Texas USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a 4 star hotel maybe 20 years ago.
The only nice thing about this hotel is the pool and staff. This hotel is no longer a 4 star maybe 20 years ago. The property needs to be updated. The rooms are in terrible condition. My room had ants and bugs all over including the bed. This should not be an expedia propertly.

8/10 Good

kambiz, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel
Wonderful pool Wonderful staff Great location Nice walk to the beach Many convenient stores around Don't buy from the mini market. Too expensive. Buy from 7_11 close by The rooms are huge They have a great balcony with comfy furniture

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Most disappointed I've ever been in a Hotel.
I will start with the positives: -Close to the center of Ao Nang, 10m walking or 80bht wit a Tuk Tuk -The pool area is actually very nice -The staff in general was very helpful and well mannered, despite limited English skills Now I won't even mention the number of stars this hotel holds, this hotel is huge and seems completely abandoned, it is literally falling apart. There are more staff members than clients, and yet there isn't enough staff for all the facilities they've got. Result is that the spa/gym/pool bar etc are almost always unattended, and generally I have the impression that no one is responsible for maintaining those areas. The rooms are huge, but also falling apart, my toilet sit was held together by something that looked like cement, a grey glue. Furniture semi destroyed, electric cables out of the power sockets. I had also paid for the room with a pool view, what I got was a room with the view on a construction site, if you leaned over the fence on the balcony you could see part of the pool that is true, but the view from the room wasn't worth paying extra. Unless the pool is a must, anyone would be better off staying at a well run B&B, even if the prices were the same, which they're not. I don't like writing this because the staff still manages to do a decent job, despite the conditions they're having to work in, but unless this place undergoes some drastic changes, I'd suggest you stay away from it.

6/10 Okay

Verified traveller

Liked: Room comfort
Grand hotel with patina
It a goo deal. it a big grand hotel that could use some updating, but parts like the pool is very nice. The rooms are large and clean. It gave me the feel of a hotel in India. I saw some negative reviews saying there was mold. There are some dark stains on the outside walls, but the inside was clean. I'd recommend it

10/10 Excellent

Watcharaporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Dan, Singapore

Liked: Room comfort
reasonably nice hotel (Jan16)
This hotel location is not proximity to beach. (15 to 20 mins walking), but its good for a serene stay. The rooftop hotel have an amazing ocean/ city view during your breakfast break in morning. There have 3 layers of pools (top/ middle/ bottom pool) which have a very good ocean view on top pool during view. The middle pool is very inconvenience for elderly folks/ kids to enter in/ out from pool because of no ladder or platform accessible. The bottom pool is kids pool. The GYM room is most terrified with no equipment maintenance and the gym space is pretty small which have limited space for movement and the room is stuffy too. The Hotel room is big but old. If the hotel wanna to serve most guests, an upgrading of hotel is must for better reputation.

2/10 Terrible

IVAN, Spain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average to bad
This hotel have a nice swimming pool. Bad breakfasts buffet and the restaurant look sad and worn out. The room is big, bath room and wood floor very dirty and old with so many scars on the floor , lamps shades of the room are dirty with stains and broken, some part of the room wall have some dead mosquitos crashed by previous customer !!! Housekeeper are slow on service . There is a big and noisy hydraulic machine in front of our room door, very bad and sad view ... Overall this hotel need a better management to give a good service for customers, and the owner need to invest some money to refurbish this place , and paint the wall beside the pools to get a better look to welcome customers on arrival .

10/10 Excellent

Sean, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend Pavilion Queen's Bay.
We had an excellent stay at Pavilion Queen's Bay for one week. It was a great location in Krabi. Up the hill from the main street and beaches but easy walking distance to everything. The hotel had excellent meals, a great pool, incredible views of the area and priced fairly. Hotel staff were resourceful and made our stay a great one. I highly recommend this hotel.

8/10 Good

Vincent, Québec, Canada

Liked: Cleanliness, staff & service, room comfort
Getting old but still very nice.
Hotel needs to be refreshed a bit but the staff are very nice and the restaurant offers good food with a great view.

8/10 Good

Idzwan Sazali, Klang

Liked: Cleanliness, staff & service, room comfort
Krabi Holiday..
Hotel facilities is very good. Pool is very big and my sons very love it!! Staff is very friendly and helpful. Hotel is near massage center and shoop.

6/10 Okay

Sze Man, The UK

Liked: Room comfort
Disliked: Staff & service
Photos doesn't reflect the real situation
It is a very big hotel. I booked the deluxe room, the bed area is not particularly big, quite ok, most of the space has gone to the bathroom, as the wardrobe is in the bathroom. The balcony is very big. Very quiet surrounding. The hotel is a bit run down. The wood finish looking was very old looking. Room light was very dim, was not working so well and wire very loose so may not work every time when you get into the room. Location is ok, about 10 mins walk to a second main street of Au Nang, then another 10 mins walk to the major shopping area and restaurant. If you want to take tuk tuk, it costs 50 baht. There is a 7-eleven about 8 mins walk. Restaurant in the hotel is very nice, overlooking the sea. No many people in hotel. The swimming pool is not so big, has 3 levels but very clean and nice. Overall, price is ok, just beware of the location.

8/10 Good

Evelyn, Sydney

Liked: Cleanliness, staff & service, room comfort
Lovely staff were the highlight of this hotel. Large very nice pool. Rooms are large and comfortable. Hotel is a bit tired and run down, some facilities such as the gym could be improved. Resturaunt made great food at great prices.

8/10 Good

Normah, Kuala Lumpur, Malaysia

Liked: Staff & service, room comfort
Its time together
We booked 2 rooms - Enjoyable stay and its time together with all family members.

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great Stay!
The staff was incredibly warm and made sure you had a great stay right from the start. The pool is extremely beautiful. The rooms are very spacious and comfortable. The hotel was a few blocks from the beach and the shops at Ao Nang

6/10 Okay

Iris

Liked: Staff & service

6/10 Okay

Iris

Liked: Staff & service, room comfort

6/10 Okay

Barry, Dee Why

Disliked: Cleanliness, property conditions & facilities
Needs a overhaul
The Pavillion would have been great back in the day but tired and needs renovation, especially the showers and toilets. For the price it is acceptable but staying for 8 nights your better off finding something more fresh. Great views, pool ok. Staff limited English. Close walk to the main strip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great
The staff seemed a bit distracted at breakfast, but that was probably because there was no one there. Weak instant coffee too. Wonderful rooms. And we were hugely impressed by the free Christmas Eve buffet, which had everything. And suddenly the staff melted and were great... Fully recommend. Just a 10-minute walk from the beach and bars/shops/restaurants.

2/10 Terrible

Gemma, ireland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here!
This hotel was terrible, disgusting and the biggest disappointment of my trip! I checked in as a 'treat' for myself while travelling, Queens pavilion was so horrible that I checked out early and went back to the fabulous hostel I was in before.First off,the room smelled like a prison cell,the walls were blue with damp and mould,almost everything I touched was falling apart.The massive cube of tv had no English channels.Because of the dampness,everything felt wet,including the bed and towels,and even my clothes smelled bad after I left.The 'luxurious dressing gown and slippers' was a damp robe in the wardrobe with no slippers.There was nothing in the mini bar except the cupboard and fridge were falling apart.There wasn't enough toilet roll given.The spa offers only 7 treatments at crazy expensive prices so no luxury there either.the street wouldve been better than queens pavilion! The breakfast was disgusting, fruit had flies in it, everything was stone cold and was rock hard.the staff practically stood beside me while I ate,and chatted loudly among themselves and creepily asked was I travelling alone. The only nice thing about this hotel is the pool area. I didn't listen to the bad reviews of this hotel,but please take my advice, you would be better off staying in a hostel.This hotel was the lowpoint,the extreme disappointment and let down of my trip.A complete waste of time and money. Simply, Do NOT stay here!!!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
its not close to the beach!
i have booked this hotel at it says its close to the beach by walk, the reality you need to walk 25-30mins to reach the beach area. however its a downtown near to the dry market, restaurants and bars.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Hotel Close to the Beach
Courteous Staff, Great Service & Amazing Facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to beach
Hotel Room big and comfort. Big swimming pool. Breakfast have many choices. 10min walk to ao nang beach and ao nag street.

10/10 Excellent

alanis0503, kuala lumpur

Liked: Property conditions & facilities, room comfort
Nice hotel
I love the interior design in the room, and the sway in the balcony is exquisite, the bathroom also very big and confirtable.

6/10 Okay

Michelle, Malaysia

Liked: Staff & service
Moderate for a 4* hotel
I was surprised to get free update from superior to a deluxe room with balcony and also allowed me to check in earlier at 8am when I reached. Staffs are helpful and polite. The room was big and good view from balcony but a little dissapointed with the old and staining on the furniture, water leaking basin(after that technician come to fix it well). No wifi in the room( need to pay) but free wifi at lobby. Buffet breakfast not bad with hill top view. Nice and clean swimming pool was an added point. 15 minutes you may walk down to the beaches and many shopping areas, food stall, tour desks even massage centre for you to enjoy your day. Recommend the E-San seafood restaurant which turn left side after walk down to main road.The taxi pick up at hotel was expensive compare those tour desk you may get cheaper.

8/10 Good

malik, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel to stay in krabi
not really far from the ao nang beach only 200 meter 10 minutes by walk. the room is super duper big.the only thing is no wifi in the room and u need to go the lobby to connect with wifi. roof top restaurant is fantastic. i enjoy my dinner with the sunset.

8/10 Good

Chris, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of town but handy for all facilities
Queen's Bay is a very good hotel set up the hill out of Ao Nang. The view from the restaurant is to die for! There is a courtesy bus am and pm to take you down to the beach area. It's a nice touch, but the distance is walkable so just a luxury. The pool is excellent - good size, clean and well laid-out. Staff in general are courteous and helpful. Breakfasts are excellent.

6/10 Okay

Michele, Campbell River, BC, Canada

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Once a nice hotel, but now needs TLC
We stayed three nights and enjoyed ourselves relaxing in the pool each day. It is easy to see that this was once a grandiose hotel.
Three pools and pool bar.

8/10 Good

Brian, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel on a bit of a hill.
Comfortable hotel, big rooms, nice pool, needs a little update here and there. Breakfast good plenty of choice. Wi fi only in lobby. Enjoyed our stay would return again.

2/10 Terrible

at, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and tired hotel
This hotel is in a great location and has good views but it is horribly old and very dirty all around. The dirt in the bathroom scares the living soul. Daily maid service is sporadically performed, even if you ask for it. Staff tries to be nice when they understand your needs but it usually is not the case. Restaurant food was not horrible but too subpar in comparison to elsewhere. Don't pay for breakfast there, there's a great bfast spot right next door. You get what you pay for in this hotel but if you can, try to pay more and avoid this dirty place.

4/10 Poor

dennis, Indonesia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
I was booked in a room that was supposed to have a kitchen there was non. The hotel is away from the beach and there is a shuttle down 5 times per day but no return pickup. The room was OK but the corridor floors were dirty. In the room there was a standard TV which advertised Satellite channels which was correct - there were two BBC news and one film channel. The food for breakfast was poor and some days they reduced the choice by 70%. The food in the dining room for lunch and dinner was abysmal and we had one lunch and no more. Items like towels etc. were threadbare and needed replacing. There was also no bar and nothing in the minibar in the room.

10/10 Excellent

Alexander, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel for my vacation
excellent customer service and location. We truly enjoyed our stay at this hotel. Highly recommended!!!

10/10 Excellent

Garry, Australia - QLD - Sunshine Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Great deal; Service: Professional; Cleanliness: Pleasant; good stay recomend

8/10 Good

Costa, Australia

Liked: Cleanliness, staff & service, room comfort
Good hotel, rooms very spacious even though a little bit dated. Hotel staff were very friendly, good value for money

8/10 Good

Chris, Bangkok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The hotel is older and could use a little work, but it was a fantastic stay. The staff was AWESOME! The room has a little musty smell when you first get in but quickly fades when the air is turned on and you give it a minute. will definitely stay there again! Turn right out of the hotel and walk 5 minutes to "Ann's Place" for burgers, chicken nuggets, smoothies and GREAT Thai food.
From the balcony!

8/10 Good

VIV_SG, Singapore

Liked: Cleanliness, staff & service, room comfort
Recommended
Rooms are big and spacious and comfortable. Balconies are impressive. We visited during the low season so not many people around. Walkable distance to the sea, town, eateries and nearby market. Hotel is in dire need of renovation. But no complaints since you get what you pay for. Staff is extremely helpful and courteous.

8/10 Good

Maz5552, Altrincham

Liked: Room comfort
Disliked: Property conditions & facilities
Tired old gem!
Lovely lovely hotel that has seen better days but the grandure is still there....potluck on rooms but stay with your stds and you,ll get a good one in the end . Greatpriceoff the Internet but not at the recpt. Desk......twice the price! Loved the breakfast and the rooftop location pools great too....

8/10 Good

Mal, Aust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms, great balcony
It was good, Breakfast was good and room was clean. Nice to sit on balcony at night

8/10 Good

Darek, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
most pleasant surprise on Boracay
f I go back to Boracay just to this hotel. Near the Puka beach - in my opinion the best beach on Boracay. The hotel has a nice private beach. For $ 5 tuk tuk will reach any place on the island. Large nice golf course. Most pleasant surprise on Boracay

8/10 Good

jkh, regional Australia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Spacious and friendly
The highlights of the Pavilion were the grand style, the spacious lobby/lounge leading to a fantastic pool, the views from the rooftop restaurant and deck and the wonderful front desk staff. Read the other reviews and you'll get a good feel for the hotel. Not one review seemed off the mark. The hotel photos are spot on. Sure, not well-maintained but at an expedia rate I've no complaints at all. An easy walk down and back to beaches, the Seafood Street, and shops and stalls, local taxis waiting outside. I'd go back for sure.

6/10 Okay

GORD, Vancouver, BC, Canada

Liked: Room comfort
Disliked: Property conditions & facilities
A LITTLE TIRED!
WHAT WAS ONCE A BEAUTIFUL GRAND HOTEL HAS FALLEN INTO NEGLECT. OUR ROOMS WERE VERY NICE AND CLEAN,THE POOL WAS NICE AND CLEAN AND THE BREAKFAST WAS GOOD, BUT THE NEGLECT SHOWS.

10/10 Excellent

Jodi, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Fantastic pool; Value: Great deal, Free upgrade! ; Service: Go the extra mile, Extremely helpfull; Cleanliness: Gleaming; About 15 min walk to beach but they have a free shuttle 3/4 times a day.

4/10 Poor

daranee, Australia - QLD - Gold Coast

Disliked: Cleanliness, staff & service
Facilities: Typical; Service: Awful, No apology/compensation; Cleanliness: Infested, Rat infested;

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pavillion hotel krabi
VERY nice hotel looking a little tired but still very nice excellent breakfast and very helpful staff