186 Moo 3, Ao Nang Soi 8, Ao Nang Beach, Muang, Krabi, Krabi
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you so much for taking the time out of your day to review your stay. We look forward to welcoming you again in the future.Yours sincerely, Karolina Gadula - Guest Experience Manager
My stay was fantastic! Everything was perfect. Comfy bed, strong air con, plentiful hot water, super quiet and the whole place is beautiful.All of the staff are friendly & helpful. They also have a good little gym. I have stayed in many hotels over the years, but this was one of my best experiences ever. I wish I could give them 20 stars. THANK YOU!
Thank you so much for taking the time out of your day to note our hotel. We look forward to welcoming you again in the future.Yours sincerely, Karolina Gadula - Guest Experience Manager
Great room, fantastic sleep, but very run down area and very unhelpful staff
Christin
Stayed 3 nights in Mar 2022
Response from Karolina G. on Apr 4, 2022
Sawadee kha Khun Christin,
We wish to thank you for choosing Deevana Plaza Krabi – Ao Nang as part of your holiday and for taking the time to review your stay with us.
I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. At Deevana, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
Despite this; we hope to be able to welcome you back on a return visit to Krabi.
Yours sincerely,
Karolina Gadula - Guests Experience Manager
Lovely hotel staff very friendly and facilities great. We used the gym which had all top quality facilities. Excellent hotel will definitely stay again
Steven
Stayed 4 nights in Jan 2022
Response from Karolina G. on Apr 4, 2022
Dear Steven,
We very much appreciate your comments regarding your stay at the Deevana Plaza Krabi. We are thrilled to read your excellent feedback and that you had an enjoyable stay with us. Thanks a lot for recognizing our staff and our facilities. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services.
We hope to welcome you back to the hotel in the near future. Thank you for your visit.
Yours sincerely,
Karolina Gadula - Guests Experience Manager
The location is excellent. Really liked the pool, buffet breakfast and staff are very helpful. The restaurant is really good as well.
Verified traveller
Stayed 14 nights in Mar 2020
8/10 Good
Verified traveller
Feb 21, 2020
Liked: Staff & service, amenities
There were too many mosquitoes on the property. In the room, balcony, poolside, lobby, just everywhere and birds at the breakfast area.
Mosquitoes were very unpleasant as didn't want to go to the pool except once, and had to have the mosquito burner all day/night in the room.
Verified traveller
Stayed 2 nights in Feb 2020
Response from Karolina G. on Feb 21, 2020
Dear Valued Guests,
We wish to thank you for choosing Deevana Plaza Krabi – Ao Nang as part of your holiday.
It was our pleasure to have you staying with us. Thank you for bringing to our attention the issue with mosquitoes that you have encountered during your stay, please allow me to express my sincerest apologies. In the hotel, we are doing a mosquitoes fogging once a week, however we are in a tropical country where many kinds of insects might be found.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you again in the near future.
Best regards,
Karolina Gadula - Guest Experience Manager
6/10 Okay
Kat, Hawaii
Travelled with family
Feb 13, 2020
Liked: Cleanliness, staff & service
Love the pool but the waterfall for the pool wasn't on or broken also the jet for hot tube not working
The breakfast buffet was very good.
Kat
Stayed 4 nights in Feb 2020
Response from Karolina G. on Feb 13, 2020
Dear Kat,
Thank you for taking the time to review our hote and for bringing to our attention the defects in our pool! We are glad that you enjoyed the pool and breakfast during your stay.
We hope to see you again very soon.
Sincerely,
Karolina Gadula - Guest Experience Manager
Three hotel is nice. Three staff is great and very helpful. We had a room with access to the pool and it was great. The location was great. However, Krabi is not a destination i would ever go back to. It's boring and the island are nothing to brag about. Thailand has the noisy beautiful beaches and island but you would not find them in Krabi.
NYBoys
Stayed 2 nights in Dec 2019
Response from Jutatip on Dec 27, 2019
Thank you for your feedback and staying with us.
Best regards,
Jutatip - FOM
10/10 Excellent
Patrick, Kuala Lumpur
Travelled with partner
Dec 25, 2019
Liked: Cleanliness, staff & service, amenities
Everything was good
Patrick
Stayed 2 nights in Dec 2019
Response from Jutatip on Dec 26, 2019
Thank you for staying with us, we appreciate your feedback.
Best regards,
Jutatip - FOM
It was my birthday during my stay with Deevana Plaza. Every year, I will have a getaway birthday holiday with my family. And this is my 1st time the hotel send me a birthday cake, with the birthday song too! The uniqueness is their staff. They are extremely friendly and helpful (even with limited English vocab). They will greet you everytime you get pass through them. They made our process from booking, checking in and checking out smooth and easy. They help us a lot during the stay and we get the late check out for free!
Verified traveller
Stayed 3 nights in Dec 2019
Response from jutatip on Dec 6, 2019
Thank you for staying with us, we appreciate your feedback.
Hope we will have the pleasure of welcoming you back again next time visit Krabi.
Best regards,
Jutatip - FOM
This is second time fir me stay this hotel. Booking with pool access room, this time wasn’t really satisfied for the room company the 1st time. Overall service and the staff was great service.
Verified traveller
Stayed 3 nights in Aug 2019
Response from jutatip on Sep 3, 2019
Thank you for staying with us, very much appreciate your feedback.
Best regards,
Jutatip Ruangdam
Front Office Manager
10/10 Excellent
Verified traveller
Aug 19, 2019
Verified traveller
Stayed 4 nights in Aug 2019
Response from Jutatip on Aug 21, 2019
Thank you for staying with, we appreciate your feedback.
Best regards,
Jutatip Ruangdam
Front Office Manager
Decent location, just beside Ao Nang Night Market and pretty near to Ao Nang Beach. The service was very good and the staff tried their best to help us with whatever questions or requests we have. However, we think in terms of cleanliness it could have been improved. There were stains on our blanket and pillow case which we got them changed. We also encountered stains (grey / pinkish red) on our towels and we had to request a change of them a few times. That being said the staff was very patient with us and responded to our requests very quickly.
Ling
Stayed 4 nights in Aug 2019
Response from Jutaip on Aug 21, 2019
Thank you for staying with, we appreciate your feedback.
Best regards,
Jutatip Ruangdam
Front Office Manager
All staff are so friendly and helpful. The food at Kingfisher restaurant are wonderful but breakfast buffet has less choices for selection. Overall is perfect.
AppleOrathai
Stayed 3 nights in Jul 2019
Response from Jutatip on Jul 18, 2019
Thank you for staying with us, we appreciate your feedback!
Best regards,
Jutatip - FOM
6/10 Okay
Amran
Jun 28, 2019
It was ok stay for me & family.But breakfast menu need to improve.Overall satisfactory
Amran
Stayed 3 nights in Jun 2019
Response from Jutatip on Jul 3, 2019
Thank you for staying with us, we appreciate your feedback and for our improvement.
Best regards,
Jutatip Ruangdam
Front Office Manager
LOVERLY CUSTOMER SERVICE & ALL THEIR STAFF VERY GOOD !
Super comfortable room, Good breakfast, Very spacious Swimming Pool along my room
SUPERB! Love it, i will comeback again one day.
Jean
Stayed 2 nights in Jun 2019
Response from Jutaip on Jun 19, 2019
Thank you for staying with us, we are very much appreciate your feedback.
Best regards,
Jutatip Ruangdam
Front Office Manager
The staff is helpful and friendly. The kids enjoy the pool however kids club is small due to renovation. Breakfast buffet is good. Hotel also provide shuttle service to aonang beach every 2 hours. Overall experience is excellence.
Sanny
Stayed 3 nights in May 2019
Response from Jutaip on Jun 5, 2019
Thank you for staying with us, we appreciate your feedback,
Best regards,
Jutatip - FOM
We very much appreciate your comments regarding your stay at the Deevana Plaza Krabi. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
4/10 Poor
Jackie, London
Feb 23, 2019
Disliked: Staff & service, amenities
The condition of the rooms could be better. There were lots of mould in the bathroom around the tiles and underneath around the rim of the sink. A few of the bathroom amenities were not replaced and the cleaning here could be better. The bathrooms with the shower over the bath are not designed properly so water leaks onto the floor!
The rooms are the smallest I have stayed at in Thailand but have comp water and tea facilities replaced every day and the bed was comfy.
The staff at breakfast were nice as well as the bell boy guys. I was very disappointed with the lady who processed my check out. She was more concerned about whether anything was missing or used in the minibar. Once she had checked, I was free to go. There was no thanks for staying with us or have a safe flight....nothing! Overall, I was disappointed with my stay and will not be staying here again.
Jackie
Stayed 4 nights in Feb 2019
Response from Jutaip on Feb 27, 2019
Thank you for staying with us and the time to share your comments, we are sorry to hear that, will be taken into account for future development.
Best regards,
Jutatip Ruangdam (Ms.)
Front Office Manager
Very nice hotel. Good sized room, comfortable bed. Good bathroom. Limited hanging space and storage. Only 2 very small drawers.
Breakfast was good. Special mention for the coffee machine which was excellent! It was the cause of a few queues, but it was well worth it.
Very popular with couples with infants which I hadn't expected.
I received an upgraded room and the hotel kindly allowed a late check out on my final day so very pleased with that.
Overall, a good quality hotel with excellent staff at a reasonable price. It is located a little way from the busy central area, but that was a plus point for me.
Verified traveller
Stayed 13 nights in Jan 2019
Response from TK/GM on Jan 31, 2019
We very much appreciate your comments regarding your stay at the Deevana Plaza Krabi. It is always a pleasure to receive positive & negative feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
4/10 Poor
NAWAF
Jan 14, 2019
Disliked: Cleanliness, staff & service
Uncleaned dinner food my family and i had food poisoning.Not good room service , unfriendly general manager and employee.
NAWAF
Stayed 5 nights in Jan 2019
Response from TK/GM on Feb 3, 2019
Thank you for your sharing the experience during your stay and we are sorry that what you have mentioned above as we think it was clearly and clarify by doctor who you met. Also we have tried our best to assist the rest of your stay to be more comfortable. Anyhow, please accept our apologized if it is still not reach your expectation. We only do hope to welcome you back again for another chance if possible.
Nice atmosphere and easy to access from Ao Nang Beach.
But hotel cleanup is necessary to improve. Room is cleaned up everyday but ammenities and towels are not fully complimented. Also you should bring your mosquito control goods for pool, otherwise you can not be relaxed.
The receptionists are super nice and they have adequate manner.
If you would love to stay with your child, this hotel is good option. If you would like to stay as honeymoon, maybe it is busier than expected.
HiLow
Stayed 4 nights in Dec 2018
Response from Jutatip Ruangdam (Ms.) on Jan 8, 2019
Thank you for staying with us, we very much appreciate your feedback.
Best stay ever at Deevana Plaza! Best hotel we stayed at during our visit to Thailand. Welcoming and helpful staff, beautiful room with access to the pool from it, rich breakfast, hotel restaurant was great, tried sever dishes. Hotel spa is also great
Verified traveller
Stayed 2 nights in Dec 2018
Response from Jutatip Ruangdam (Ms.) on Jan 2, 2019
Thank you very much with appreciate your feedback. We are looking forward to welcome you back again in next time visit Krabi.
Staff was amazing and very nice! There were a lot of kids at this resort. The location is not very close to Ao Nang beach (20 minute walk), so it would have been nice if they had a shuttle there and back all day (they only have 4 per day).
Emily
Stayed 4 nights in Dec 2018
Response from TK/GM on Jan 1, 2019
Thank you for sharing your experience at Deevana Plaza Krabi. It is always a pleasure and appreciated to receive positive feedback, also the additional recommendation.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope your next visit will be as pleasant as the previous one.
Hotel was nice with good facilities and helpful staffs. A bit away but walkable distance from the nearest beach, and hence not noisy with the vehicles. Room was clean and room service was prompt. Has an excellent Orientala spa inside but need to pay extra. Swimming pools were clean and a good relaxing place. If you are not interested to eat at hotel then lot of interesting restaurants around along with some shops for clothing and souvenirs. Overall, had a nice experience staying there with my fiance.
Verified traveller
Stayed 4 nights in Dec 2018
Response from TK/GM on Dec 28, 2018
We very much appreciate your comments regarding your stay at the Deevana Plaza Krabi. It is always a pleasure to receive positive feedback, also another useful information and recommendation.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
1-cleaning- in the first day there were stains of toothpaste on the shelf. It stays till the checkout...
2-the drainage of the shower was blocked. I complained and they sent a lady to fix it. after a while she said that it’s ok. it was not ok, and I complained again. It was fixed.
3-during the checkin I requested to give the credit card as a deposit of 3000 baht , in case of taking something from the minibar or if any item will be missing. when I checked out , they checked the room and say that everything is fine. I asked to cancle the deposit, but the answer was that it will take about 2 weeks.it the first time that I face such action!
4-the team in the restaurant does not remove the empty dishes till i asked to.
5-the team in the reception were professional and friendly!
RAFAEL
Stayed 6 nights in Dec 2018
Response from TK/GM on Dec 24, 2018
Thank you for your taking time to tell us your experience during your stay as there are both positive & negative comments; we are sorry & do apologize to hear that.
Your comment will be shared with our team accordingly. Thank you once again the share and we do hope your next visit will be the pleasant one.
Thank you for your rating as given, we are very appreciated and hope to welcome you back in the near future.
6/10 Okay
Verified traveller
Apr 18, 2018
Liked: Cleanliness
Verified traveller
Response from Kevin on Apr 19, 2018
Thank you for your recent stay with us, we really appreciated your feedback. We look forward to having a chance to welcome you back in the near future and have a safe and comfortable journey home.
Nice 4* hotel. Friendly staff. Good food. Good location. Big rooms with big double beds. Swimming pool needs some warning sighs where are steps as I hurt my knees into it.
Raimonda
Stayed 8 nights in Mar 2018
Response from Kevin on Apr 17, 2018
Dear Khun Raimonda, Thank you for your recent stay with us and taking the time to review our property. We are delighted to read that you enjoyed service provided. I have also noted your comment about the warning sign too. We look forward to having a chance to welcome you back in the future. Have a safe and comfortable journey home.
Dear Khun Daniel, Thank you for your recent stay with us, we really appreciated your feedback. We look forward to having a chance to welcome you back in the near future and have a safe and comfortable journey home.
Bed, pool, food, service and location are just nice. Although the hotel is not locates at the happening street, you can easily find food, family mart, massage in less than 3-min walk.
lim
Stayed 1 night in Mar 2018
Response from Kevin on Dec 19, 2018
Thank you for your recent stay with us and taking the time to review our property. We are delighted to read that you enjoy staying here with us and very much appreciate your valuable comments. We look forward to having a chance to welcome you back in the future. Have a safe and comfortable journey home.
Loved the floor room with access to the pool, very spacious room, great staff and an even better breakfast buffet. Would highly recommend for your stay in Krabi.
Verified traveller
Stayed 2 nights in Mar 2018
Response from Kevin on Apr 3, 2018
Thank you for your recent stay with us, we really appreciated your feedback. We look forward to having a chance to welcome you back in the near future and have a safe and comfortable journey home.
Beautiful pool! The hotel seems very new and the breakfast is delicious. Would recommend to a friend. The beach is about a ten minute walk downhill where you can take a long boat to Railay beach for 100 Baht.
traveler12
Stayed 2 nights in Mar 2018
Response from Kevin on Mar 21, 2018
Thank you for your recent stay with us and taking the time to review our property. We are delighted to read that you enjoy staying here with us and very much appreciate your valuable comments. We look forward to having a chance to welcome you back in the future. Have a safe and comfortable journey home.
We were greeted by staff of the hotel as soon as we arrived and were offered nice cool drink while we checked in. The receptionist was welcoming and helpful, and he took us around the place to show us where the restaurant and facilities were before showing us to our room.
The room was clean, spacious and comfortable.
The hotel itself was very conveniently located about 5-10 minutes walk to both Ao Nang beach and Noppharat Thara beach.
The breakfast was good and has good variety
We enjoyed the pool. It was a good place to relax and cool off at the end of our day.
Anna
Response from Kevin on Mar 1, 2018
Dear Khun Anna, Thank you for your recent stay with us and taking the time to review our property. We are delighted to read that you enjoy staying here with us and very much appreciate your valuable comments. We look forward to having a chance to welcome you back in the future. Have a safe and comfortable journey home.
Have just had a fantastic few days at Deevana. Staff were fantastic and nothing was too much trouble. Breakfast was varied and it had a lovely pool with a well timed happy hour at the poolside bar
Steve
Stayed 5 nights in Feb 2018
Response from kevin on Feb 21, 2018
Dear Khun Steve, Thank you for your recent stay with us and taking the time to review our property. We are delighted to read that you enjoy staying here with us and very much appreciate your valuable comments. We look forward to having a chance to welcome you back in the future. Have a safe and comfortable journey home. // Thank you