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Reviews of Mitsis Summer Palace

5 out of 5
Mitsis Summer Palace
Kardamena, Kos, Kos Island

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 70 reviews" "
Rating 8 - Good. 24 out of 70 reviews" "
Rating 6 - Okay. 12 out of 70 reviews" "
Rating 4 - Poor. 7 out of 70 reviews" "
Rating 2 - Terrible. 3 out of 70 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessiman Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the modern style of the room and the sun beds on the balcony.
Stayed 7 nights in Oct 2023
Response from Guest Relations, Summer Palace on Oct 28, 2023
Dear Jessiman Marie,thank you for your positive feedback and rating on our Resort. We are very glad that your stay with us was a pleasant experience. We were delighted to have you with us and look forward to welcoming you back again.With kind regards

6/10 Okay

Julie

Travelled with partner
Liked: Staff & service
The beach was superb and you could stay all day as you could get food and drink . The staff were almost all friendly but the food was standard . The place was clean and you could get a cart to beach / supermarket the drivers were very friendly . The Mediterranean brunch was my favourite meal and staff consistently lovely here .
Stayed 7 nights in Oct 2023
Response from Guest Relations, Summer Palace on Oct 17, 2023
Dear Julie,Thank you for taking the time to share your recent experience at Summer palace. We are glad you enjoyed your stay with us and hope to welcome you back next summer. Best regards

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff make this hotel, everyone lovely. Food hit and miss. Room, great think we had the best, watching the sun go down. All in all we enjoyed our 2 weeks. Lovely island, must hire a car to see all the nooks and crannies.
Stayed 14 nights in Sep 2023
Response from Guest Relations, Summer Palace on Oct 9, 2023
Dear Guest,Thank you for taking the time to post your comments about your stay at Summer Palace. We are very pleased to read that your stay with us was a pleasant and rewarding experience.Your comment for the food is well noted and we will try to make our best in order to improve it.We wish you all the best and look forward to welcoming you back again.

8/10 Good

Edson Joaquim da Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Sep 2023
Response from Guest Relations, Summer Palace on Sep 28, 2023
Dear Edson Joaquim da Cruz ,thank you for taking the time to post your positive feedback on our Resort! We are very pleased that you have enjoyed your stay with us!We were delighted to have you with us again and we look forward to your next visit!Best regards

8/10 Good

Sana

Stayed 4 nights in Aug 2023
Response from Guest Relations, Summer Palace on Sep 28, 2023
Dear Justin,thank you for taking the time to post your positive feedback on our Resort!We wish you all the best and we look forward to welcoming you back!With kind regards

4/10 Poor

Lisa

Disliked: Staff & service
Stayed 7 nights in Aug 2023
Response from Guest Relations, Summer Palace on Sep 28, 2023
Dear Lisa,thank you for taking the time to post your rating about Summer Palace.We hope to have the opportunity to have you again in the future so that we can improve your experience!We wish you all the best!With kind regards

4/10 Poor

Evangelos

Stayed 5 nights in Aug 2023
Response from Guest Relations, Summer Palace on Sep 28, 2023
Dear Evangelos,thank you for taking the time to post your rating about Summer Palace.We hope to have the opportunity to have you again in the future so that we can improve your experience!We wish you all the best!With kind regards

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, friendly attentive staff, great food, lots of sunshine. Loved all of it.
Stayed 5 nights in Aug 2023
Response from Guest Relations, Summer Palace on Sep 28, 2023
Dear Jennifer,thank you for taking the time to write about Summer Palace. We are very pleased that you have enjoyed your stay with us!We will be looking forward to seeing you again!With kind regards

6/10 Okay

Christiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel but too expensive for what it is. I also believe you need a car if your staying here and want to explore. No other restaurants are near by / walkable . This hotel is all inclusive.We had a reservation at the sushi Al a crate restaurant and we did not like any of the food. Everything was cold and was not made to order. I would rate it a 0 out of 5 . We did however enjoy the Italian / Mediterranean restaurant the med. Buffet can be a hit or miss. Beach gyro station always had a long line. Overall good rating is a 2.5 out of 5. Staff is welcoming. The room we got was close to the main building so it kept us up at night hearing the arcade games. I had a hard time finding a beach lounger since everyone claims the chairs. In my opinion the pool is cloudy/ foggy.
Stayed 2 nights in Aug 2023
Response from Guest Relations, Summer Palace on Sep 30, 2023
Dear Christiana,Thank you for taking the time to write about your recent experience at Summer Palace Hotel.Regarding the Dusk Bar restaurant, we wish to inform you that the available menu is containing exclusively cold dishes. Apologies for the miscommunication there.Concerning the beach bar, please note that the frequency of customers depends on the period of time someone is visiting our hotel and unfortunately during high season we are facing some delays. We will work on that.As for the beach loungers, we wish to mention that except the infinity pools, there are six extra pools and many sun loungers and parasols on the upper side of the hotel.Nonetheless, we honestly appreciate your positive feelings about our Med a la carte restaurant and our staff.We wish you all the best and we hope have the opportunity to welcome you again in order to improve your experience! Best regards

10/10 Excellent

Chloe Hjelm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Guest Relations, Summer Palace on Sep 30, 2023
Dear Chloe Hjelm,thank you for taking the time to post your positive rating about our Resort!We wish all the best and we look forward to welcoming you back!Best regards

10/10 Excellent

Andreas

Liked: Staff & service, property conditions & facilities, room comfort
This hotel was a dream. Excellent food/views/service, salt water infinity pool, good beach. 10/10
Stayed 1 night in Jun 2023
Response from Guest Relations, Summer Palace on Sep 30, 2023
Dear Andreas,it is encouraging to read positive comments about our Resort. We thank you for taking the time to share your experience at Summer Palace with other travelers. We are very glad you enjoyed the hotel, the facilities and our services.We look forward to welcoming you back.With kind regards

10/10 Excellent

Martina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply fabulous!
Staff were so helpful and friendly. Everywhere was spotless. The food was amazing. We will definitely be coming back!!
Stayed 4 nights in May 2023
Response from Guest Relations, Summer Palace on Sep 30, 2023
Dear Martina, Thank you for taking the time to post your comments about your stay at Summer Palace. We are very pleased to read that your stay with us was a pleasant and rewarding experience and we look forward to welcoming you back again!With kind regards

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great holiday at Mitsis Summer palace. We read mixed reviews before going but for us the hotel, accomodation, food options and beach were perfect.
Stayed 14 nights in Jul 2022

10/10 Excellent

Jade Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just returned from a fantastic week at Summer Palace. The staff were so helpful and friendly and the hotel itself is very impressive, although it’s certainly worth paying more to stay in a renovated room. The meals we had were lovely and there was a fanatic selection of quality cocktails. We love the Mitsis chain and Summer Palace didn’t disappoint.
Stayed 7 nights in May 2022

4/10 Poor

RONEN

Stayed 5 nights in Oct 2021

10/10 Excellent

Adrianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Our stay was amazing! We stayed in one of the older rooms but it was very spacious, clean and had a beautiful sea view. The buffet restaurant (Panorama) had a lot of variety every day. We are vegetarian and there were plenty of options to choose from :) We used all the a la carte restaurants, too! It's quite easy to get a table at the Med for brunch and dinner (usually you need to book one or two days ahead), but a table at the Den (BBQ one) is almost impossible to get. I strongly recommend checking on the booking page regularly, in case someone cancels. That's how we got our table there, as they were fully booked for the duration of our stay. The experience is great and they offer a nice selection of veggies too. I would love to see more vegetarian options (main courses) for the dinner at the Med in the future. The drinks are great! Bartenders are going the extra mile to make them delicious! You can get the best ones at the Den or the Med/by the pool. The main infinity pool is amazing, although it's really hard to get a spot around there during the day. It's worth trying around lunchtime/in the afternoon, as that's when some spaces become available. I would suggest going to the beach in the morning or using one of the many pools around the hotel. Nests are wonderful to spend time in too! The staff at the hotel is really friendly and helpful! They also refill the minibar in the room every other day for free! Overall, we've got a great value out of our stay!
Stayed 5 nights in Sep 2021
Response from Summer Palace Guest Relations on Oct 6, 2021
Dear Adrianna, Thank you for taking the time to write your comments about Summer Palace, in such detail. We are very pleased that your stay with us was such a pleasant and rewarding experience. Rest assured that your comments and suggestions are higly appreciated and we will take them into consideration for further improvements. Kind regards,

6/10 Okay

Katie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Only half of it is renovated. When it has finished renovations, it will be a 4/5* hotel. The old part of the hotel is really dated. The website is not an accurate representation of the hotel.
Stayed 7 nights in Sep 2021
Response from Summer Palace Guest Relations on Oct 6, 2021
Dear Katie, Thank you for taking the time to post your comments about Summer Palace. We really appreciate your feedback on our hotel, but for the shake of good order please allow me to mention that in our website there are photos of each room type so our guests to know exactly what they are booking. Kind regards,

6/10 Okay

giulia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
not 5 stars
The food was really disappointing, low quality, didn't even use extra vergin olive oil to giv an expalme. The new infinity swimming pool are really nice but they are small and at 8am the sunbeds were all already taken. The beach is nice but old chairs. The room was old and noisy, the pillow too hard and big. The staff was nice but the atmosphere wasn't great. I am glad we only stayed 2 days, definitely not a 5 starts hotel
Stayed 2 nights in Aug 2021
Response from Summer Palace Guest Relations on Oct 6, 2021
Dear Giulia, Thank you for taking the time to write about Summer Palace. Please accept my apologies for the inconvenience you describe. Rest assured that we will address all your points of dissatisfaction with our hotel team. With kind regards,

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience
Had a fantastic time here. We were lucky enough to have our private splash pool. Takes a few days to find your way to everything. Staff very helpful and friendly. Private sandy beach just a few metets away.
Stayed 5 nights in Aug 2021
Response from Summer Palace Guest Relations on Oct 6, 2021
Dear Ivan, Thank you very much for your feedback on our hotel. We are very pleased to read that you have enjoyed your stay in Summer Palace. We look forward to welcoming you again! With kind regards,

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff couldn’t help enough, the room was spacious and kept well every day. The food was ok and pretty standard for an all inclusive. The location is perfect!
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
old and not comfortable rooms
We wore traveled two friends for a weekend in Mitsis Summer Palace, its cool place for young people mainly because of the pool. Beside that the rooms are old and not styled, the hall next to the room is really noisy and disturb you to sleep from the early morning, the food is not great and around the hotel there is not much to do - every village is minimum 30 minutes ride.
Stayed 3 nights in Sep 2019

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, room comfort
Mitsis Summer Palace - Good but room for improvemt
The rooms were spacious and the bed was comfortable. The food was generally very nice with lots of options although there were occasions when some things ran out and there was no more! This meant you had to eat early or risk the chance of missing out!! The staff were always courteous, helpful and friendly. A few niggles: There was no ventilation in the bathroom so bit like a sauna! If you wanted a sunbed by the infinity pools you had to be up very, very early! Music from the new lower restaurant could be heard in the upper bar. Very annoying as they were different!! Would not consider it a five star hotel but there are lots of improvements still going on so maybe they will get there one day??
Stayed 14 nights in Jun 2019
Response from Summer Palace Guest Relations on Jul 5, 2019
Dear Mr Nicholas, Thank you for your kind words and for choosing Mitsis Summer Palace for your vacation in Kos. We are really happy reading that you enjoyed your stay with us and we definitely appreciate your review and your notices for our hotel. We always try to make our guests live a truly unsurpassed experience during their stay with us, and we will improve ourselves using your feedback! We are looking forward to welcoming you again in the future and to make your vacation in Mitsis Summer Palace nothing but fantastic! Kind regards, Summer Palace Guest Relations

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Mitsis hotels
Love the Mitsis brand. Disappointed that some of the things promised on the website were missing - for instance the pool! And the on-site a la carte restaurant.
Stayed 7 nights in Apr 2019
Response from Summer Palace Guest Relations on May 15, 2019
Dear Ruth, Thank you for visiting Mitsis Summer Palace and for sharing your feedback with other travelers. Kindly note that the swimming pool has been replaced by two new brand infinity pools. Photos will e replaced soon on the website. During the period that the on site a la carte was not available guest had the choice of visiting the numerous other a la carts of the sister hotels within the complex. Kind regards

8/10 Good

Jim, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on the beach
We really enjoyed our October week at the Summer Palace. The staff were great and very friendly, the food was great and varied - we especially enjoyed the Greek restaurant. We spent most days at the beach, which had a free bar and a good lunch service. Our room was huge and had a fridge with beers, water and soft drinks that was replenished free every 2 days.
Stayed 7 nights in Oct 2017

8/10 Good

Dave, London

Liked: Cleanliness, staff & service, room comfort
Nice family friendly hotel
First of all I must say that all the staff in all departments were excellent,very helpful and friendly,which was very good. Four of us went and had a nice time, the hotel is nice, good size with an outdoor pool (with sea salt) and an indoor one. The hotel was clean all the time and our rooms were cleaned every day. The beach is close by via a lift or a walking distance. You can get pizza by the pool and drinks all the time,and food on the beach like burgers til 1.30pm The pool area is nice but when busy you might have to 'reserve' your bed which is annoying and the beach can get busy as well.. The food in the hotel is OK not great but just about passable,I didn't like seeing flys on the food at times and maybe some covers need to be introduced for that.. You can book other restaurants on the complex in advance to eat at. The queues after for drinks can get long when busy. Personally I feel the hotel is a 4* and not 5 like some have stated.
Stayed 14 nights in Aug 2017
Response from The Hotel Management. on Sep 2, 2017
Dear guest, Thank you very much for your kind words. Your comments are very important to us and are taken very seriously into account, in future changes or adjustments. We remain always at your disposal. Kind regards.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer 2017
Excellent hotel, spacious rooms, staff in the hotel and restaurant very helpful and pleasant at all times. Loved the little pools dotted around. One thing you do have to pay extra if you want to use the bar facilities at the other hotels on the complex.
Stayed 3 nights in Jul 2017
Thank you very much for your encouraging words. It makes such a different to know that you had some good time with us. We hope that we can have the pleasure of honouring us with your visit in the future.

8/10 Good

Mrs.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sea view
We had a pleasant stay at the Mitsis Summer Palace. The place is very clean and the bedrooms are done on a daily basis. The service in the restaurants was great. Do book the greek restaurant which is a la carte. Thoroughly enjoyed the octopus and sea food. Food in main buffet area was good but not amazing. Wifi was free for 2 hours in the main reception area but extremely slow. Entertainment team were hard working and lovely. Lots of pools areas and bars and plenty of sun lounges. Please note that there are a lot of stairs and hills to contend with. If you have mobility issues, beware. Shower room and dressing room was a bit of a let down on the day of departure, again not up to a 4 or 5star standard. Would go again if price is right.
Stayed 7 nights in May 2017
Dear guests, thank you very much for your support and that you gave us the opportunity to host you in Summer Palace. We hope we will have the pleasure to hear from you in the future. Thank you again.

8/10 Good

Reena, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kos
Fantastic great people friendly staff and good variety on buffet

8/10 Good

Timm165794

Liked: Cleanliness, staff & service, room comfort
Relaxing
Nice hotel, food good, staff pleasant. Quiet location although attracts family's and kids. Not too noisy though. Would return.

4/10 Poor

jan, England

Liked: Cleanliness, staff & service, room comfort
Hotel
Disappointed with the quality of the food. Mostly cold and not heated properly. Pork chicken and burgers all week. Meat appeared to be scraps, and bones. Eggs cold must be a health problem. No variation in the menu. Had to ask for cutlery always missing from the tables. Not enough salt and pepper pots to go round. Entertainment was lacking in the bars upstairs. Wine very below standard. Coffee always cold. Lack of spirits and tonic behind the bar. Cocktails offered were not on offer as the spirits etc were not available to make them.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Florian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful weather and a top adress for vacation at the End of octobre 👌
Stayed 7 nights in Oct 2023
Response from Guest Relations, Summer Palace on Oct 28, 2023
Dear Florian,It is encouraging to read positive comments about our Resort. We thank you for taking the time to share your experience at Summer Palace with other travelers. We are very glad you enjoyed the hotel and the sunny weather on Kos island.We look forward to your next visit!With kind regards

6/10 Okay

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Guest Relations, Summer Palace on Oct 9, 2023
Dear Christoph,thank you for taking the time to post your rating on our Resort!We wish you all the best and hope to welcome you again in Summer Palace!

10/10 Excellent

Felicia Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Guest Relations, Summer Palace on Oct 2, 2023
Dear Felicia Brigitte, We are glad our guests enjoyed their stay at Summer palace. We would love to welcome them back next year!Best regards,

8/10 Good

Ralf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Guest Relations, Summer Palace on Sep 28, 2023
Dear Ralf,thank you for taking the time to post your positive feedback on our Resort!We wish you all the best and we look forward to welcoming you back again!With kind regards

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles top. Die Angestellten waren extrem freundlich, gerade zu unserem Kind.
Stayed 7 nights in Aug 2023
Response from Guest Relations, Summer Palace on Sep 28, 2023
Dear Jonathan ,it is encouraging to read positive comments about our Resort. We thank you for taking the time to share your experience at Summer Palace with other travelers. We are very glad you enjoyed the hotel and our staff and we look forward to welcoming you back!Best regards

6/10 Okay

Justin

Stayed 5 nights in Aug 2023
Response from Guest Relations, Summer Palace on Sep 28, 2023
Dear Justin,thank you for taking the time to post your feedback on our hotel.We hope to have the opportunity to have you again in the future so that we can improve your experience!We wish you all the best and we look forward to welcoming you back!With kind regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
E’ lunga la strada per essere un 5 stelle
Per la nostra esperienza l’hotel purtroppo non ha servizi e staff adeguati ad un hotel 5 stelle. La struttura include una zona nuova bella e un’area vecchia ancora da ristrutturare. La parte vecchia dell’hotel come la hall e la sala buffet non hanno aria condizionata e non sono ben tenute a livello di pulizia (cibo in giro, piatti sporchi accumulati, condizionatori non funzionanti completamente ricoperti di sporco nero…). In generale, i camerieri e lo staff pulizie sono disattenti e non curanti sufficientemente dello sporco. I pasti buffet hanno abbastanza ampia scelta anche se ripetitivi e la qualita’ e’ piu’ allineata a quella di un villaggio turistico di medio basso livello. Ragione per cui abbiamo cenato poche volte in hotel. La spiaggia dell’hotel ha lettini e ombrelloni vecchi e ci sono parecchi insetti, ragione per cui non ne abbiamo mai usufruito. Il bar della spiaggia e’ decadente e poco fornito. La parte nuova dell’hotel, che include camere, zone piscine e ristoranti a la carte, e’ molto bella e abbastanza ben tenuta. Le camere sono belle e sempre ben rifornite di bibite ed altro. Anche qui qualche problemino con la pulizia. Dopo aver condiviso i nostri feedback attraverso una survey online che e’ arrivata dall’hotel dopo qualche giorno di soggiorno, siamo stati convocati a parlare con un responsabile, che si e’ limitato a segnare i nostri feedback e farci ripulire la camera. C’e’ tanto ancora su cui lavorare.
Stayed 7 nights in Aug 2023
Response from Guest Relations, Summer Palace on Sep 30, 2023
Dear Anonymous, Thank you for taking the time to post your feedback about our Resort.We wish to inform you that the old part of the hotel (main restaurant and lobby) is included in the final project of our renovation within the next 2 years.We sincerely apologize we were not able to meet your expectations concerning the main restaurant and the beach bar. We have addressed your points of dissatisfaction to the Food and Beverage Manager and the Chef, since your feedback is essential on our continuous effort of improvement.However, we are very pleased that you have enjoyed your room, the a la carte restaurants and the rest of the Hotel’s facilities.We hope that we will have the opportunity to welcome you again, in order to make it up for you!Best regards

8/10 Good

Paolo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bella struttura Pochi posti nell infinity pool
Stayed 4 nights in Aug 2023
Response from Guest Relations, Summer Palace on Sep 28, 2023
Dear Paolo, thank you for your taking the time to post your feedback about our Resort.We are very glad you enjoyed the hotel and we look forward to your next visit!With kind regards

8/10 Good

Igor, Reinbek

Stayed 10 nights in Aug 2023
Response from Guest Relations, Summer Palace on Sep 28, 2023
Dear lgor,thank you for taking the time to share your feedback on our hotel.We wish you the best and we look forward to welcoming you back!Best regards

8/10 Good

Pernille Tang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb til prisen
Super dejligt hotel, skøn beliggenhed, fantastisk udsigt og stemning - rigtig godt til prisen. Superior dobbelt værelse med seaview
Stayed 7 nights in Jul 2022

8/10 Good

Petr

Stayed 2 nights in Jun 2022

4/10 Poor

Nicole

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Schlechtester Service den ich jemals erlebt habe. Jeden Tag gab es eine neue Enttäuschung. Das Zimmer und auch das Buffet entspricht niemals einem 5 Sterne Hotel. Das Personal ist sehr desinteressiert, wirkt genervt. Handtücher im Zimmer wurden nicht neu bestückt. Der neue Trakt ist allerdings sehr schön gestaltet, dadurch aber leider sehr überfüllt ( Kampf um die Plätze am Infinity- Pool)… Achtung bei der Zimmerwahl, sonst landet man im alten Trakt ( Niemals 5 Sterne!!!)
Stayed 3 nights in May 2022

10/10 Excellent

Heike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Mitsis Summer Palace ist iwunderbar angelegt, denn es ist dem kargen Hang hinter ihm angepasst, ohne ein Störfaktor für die Umgebung zu sein . Es hat Sonne von Sonnenaufgang bis Sonnenuntergang, Der Strand ist mit freien Sonnenliegen und Sonnenschirmen großzügig bestückt. Die Infinity-Pools sind traumhaft, aber die Liegen dort schwer zu bekommen. Es gibt im Rahmen des All inclusive Themen-Restaurants, die äußerst attraktiv sind, aber ca 2 Tage vorher reserviert werden müssen. Wenn du clever bist, kannst du vor deiner Ankunft telefonisch an der Rezeption deine interne Nummer erfragen und damit reservieren .. Vor allem das Den mit dem integrierten Grilltisch ist etwas ganz besonderes aber auch die anderen Restaurants haben einen Blick auf die Bucht und die ganz besondere Küche 😃 Ich habe noch nie ein überzeugenderes All Inklusive Konzept erlebt wie bei Mitsis
Stayed 2 nights in Oct 2021

8/10 Good

Karin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zimmer mit Pool - ein Highlight
Insgesamt ein super Aufenthalt. Zimmer mit eigenem Pool kann ich nur empfehlen. Leider waren keine Spa-Buchungen möglich. Essen ebenfalls Top
Stayed 6 nights in Sep 2021
Response from Summer Palace Guest Relations on Oct 6, 2021
Dear Karin, Thank you for taking the time to write about Summer Palace. We are happy to read that you had a nice stay here with us and that you have enjoyed our rooms. Furthermore, let us point out that you can book our Spa treatments online via our concierge platform. With kind regards,

10/10 Excellent

Mialy Landy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toll!
Stayed 2 nights in Sep 2021
Response from Summer Palace Guest Relations on Oct 6, 2021
Dear Mialy Landy, Thank you for your feedback on Summer Palace. We are really thankful for your great comment. We hope we will welcome you back. With Kind regards,

6/10 Okay

Maris

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The most horrible service ever!! The staff is rude, unfriendly, they barely speak english. I don't think they understood what the hospitality industry should look like, especially in a 5* hotel. Such a disappointment!!
Stayed 9 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le ménage est fait tous les jours et de façon minutieuse
Stayed 4 nights in May 2019
Response from Summer Palace Guest Relations on Jun 5, 2019
Dear Guest, Thank you for your kind feedback. Best Regards