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Reviews of Avra Imperial Hotel

5 out of 5
Avra Imperial Hotel
Kolymvari, Platanias, Crete Island

Reviews

9.2

Wonderful

Rating 10 - Excellent. 130 out of 184 reviews" "
Rating 8 - Good. 35 out of 184 reviews" "
Rating 6 - Okay. 8 out of 184 reviews" "
Rating 4 - Poor. 9 out of 184 reviews" "
Rating 2 - Terrible. 2 out of 184 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Petros Sotiri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best hotel and superb service, staff really go the extra mile to make it a holiday to remember. Great dining options and amenities. Beautiful hotel too and surrounding area
Stayed 5 nights in Oct 2023
Response from Konstantinos C Stroutzos on Nov 2, 2023
Dear Petros SotiriThank you for choosing Avra Imperial hotel for your Cretan stay and for sharing your experience hereI am thrilled that you have enjoyed our hospitality and felt so well taken care of by our efficient Staff. I am indeed proud of our dedicated Team Members who are committed to delivering exceptional service and ensuring that every Guest feels truly valued, respected, and cared for.On behalf of the entire Avra Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back in the near futureKinds regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Rishi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic all inclusive stay with family
Avra was a stunning large hotel offering multiple large pools with a smaller pool near the beachside, multitude of restaurants with some needing pre-reservation but easy to do throught the link they send you, covering asian, italian and pool side snacks as well as main buffets. The all inclusive option is fantastic and large variety of drinks all available within this. They catered amazingly for my 8 month old son especially for food, Jessie at the concierege helped us greatly in putting together meals to send to the chef and be prepared for him. Overall a few less vegetarian options (as mains) for adults but they did make efforts to do the other dishes without the meat. Staff were all very polite and courteous and hotel was large and very clean and maintined well. Spa area also large with indoor pool, sauna, steam lovely massage therapies also Beach very close by but more pebbles than sand Provided us with many baby amenities
Stayed 7 nights in Oct 2023
Response from Konstantinos C Stroutzos on Nov 2, 2023
Dear RishiThank you for taking the time to write such a positive & detailed review and for sharing your experience with us and others. We pride ourselves in being the best choice for guests seeking elegance, exceptional service and tranquility on Crete islandWe are also happy to hear you enjoyed our culinary programme & the on-property dining experiencesOn behalf of the entire Avra Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back in the near futureI remain at your disposal for any further requests you may have. Feel free to contact us anytimeAll the best,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

8/10 Good

Rohit

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Our stay overall was good, the food was great, facilities etc were good; and staff were extremely helpful. Some things however were not great, hence the four stars: - Upon arrival to the room, although cleaned, the sheets had stains on them, room not entirely cleaned as dust and cob webs on furniture, also there were tiny lizards and other insects roaming around. - There were cats wondering around in the food areas and restaurants, which wasn’t pleasant as not everyone is a cat lover, the staff didn’t respond to this very well, at some times there was also a dog wondering around. - It wasn’t very friendly for children, lacking facilities. - Our all inclusive package was self service only in the breakfast and lunch main buffet halls, where you can choose what to eat, but simple things like a soft drinks machine and tea/coffee and beer etc was all waiter service, it would’ve been good to be able to just get these yourselves. They did have a water and juice machine. The snack bars were only all waiter service and nothing to just grab yourself; and although fairly timely, it’s still not very convenient when you cannot just help yourself and have to wait for food and drink. Not a major issue, but good to mention. - The venue said they have variety of gluten free options however in reality these were not great nor enjoyable. They had one type of GF bread which was not nice at all. If the above were addressed, then we would be really happy to visit here again.
Stayed 7 nights in Sep 2023
Response from Konstantinos C Stroutzos on Oct 9, 2023
Dear Rohit,First, we would like to thank you for your time writing about your experience in our hotel Avra ImperialWe are always ensuring that our guest enjoying a wonderful stay with us as our guest satisfaction is always our firstPriority. We regret if there were any inconveniences that might occur and definitely all that you have mentionedSeriously taken into consideration and handled with the concerned.We really hope to have a chance of welcoming you again to ensure the most comfortable & enjoyable stay with us.Thank youKonstantinos C Stroutzos General Manager Avra Imperial Hotel

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No sun on our patio
We booked a room with private pool. Although the pool was mostly in the sun, sadly the patio, apart from about 2ft of it, remained completely in the shade which was a shame as no possibility of sun bathing
Stayed 3 nights in Sep 2023
Response from Konstantinos C Stroutzos on Oct 9, 2023
Dear Guest,Thank you for taking the time to tell us about your recent stay with us. We are happy your overall stay was pleasant, but we want it to be perfect. We strive to provide distinctive experiences through our attention to craft and detail, and we genuinely apologise for not doing so during your time with us.Thank you for choosing Avra Imperial Hotel, Chania and we hope you will give us another opportunity to welcome you to the perfect stay you deserve.Best Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Was such a beautiful hotel, food was amazing out of this world so much choice. Staff all so friendly. Would recommend. Sun beds and chairs around pool was not very comfortable after a while.
Stayed 5 nights in Sep 2023
Response from Konstantinos C Stroutzos on Oct 9, 2023
Dear GuestsThank you for such a generous review on your recent stay at Avra Imperial Hotel. We are glad you had a fantastic stay and that your overall experience was an enriching one. We are especially happy to read you were impressed with our culinary program and that you recognise our high sense of hospitality. Your kind compliments will definitely be shared with our team. We appreciate your compliments and look forward to welcoming you back soon.CordiallyKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Konstantinos C Stroutzos on Aug 29, 2023
Greetings from sunny Chania,Thank you for staying with us at the Avra Imperial Hotel and for sharing your review. We appreciate your taking the time to recommend our hotel to other travellers and we hope to have the pleasure of welcoming you back soon again.Sincerely,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

VASILIKI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal property for families with children. The luxury all-inclusive package we booked was also great. A special call-out for the staff in the pool-bar where we spent a lot of our time. They were pleasant, warm, offering great level of service. They made our stay special. :-)
Stayed 9 nights in Aug 2023
Response from Konstantinos C Stroutzos on Aug 29, 2023
Greetings from sunny Crete,Thank you for your recent stay at Avra Imperial Hotel. It is gratifying to learn you were pleased with our helpful staff and services. Thank you for your kind words regarding our bar team and service. We look forward to welcoming you in the nearest future.Best regards, Konstantinos

10/10 Excellent

Nathalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
The whole experience was amazing. The hotel is beautiful, the staff is friendly and efficient, the bedroom is spacious and comfortable. The swimming pool is so good, with a bar service inside so you can have drinks by the pool. The buffet has a lot of options, for all tastes, and it is delicious. We really enjoyed the stay and would definitely come back.
Stayed 7 nights in Jul 2023
Response from Konstantinos on Aug 2, 2023
Dear NathaliaThank you for giving the time to share your comments to your recent stay at Avra Imperial Hotel. We are absolutely thrilled to read such a detailed and positive review of our hotel.We feel honoured to know that you had a wonderful time. Our guest's well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. Thank you so much for this great feedback and rating!Warm regardsKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

6/10 Okay

Mohamed Javed

Stayed 3 nights in Jul 2023
Response from Konstantinos C Stroutzos on Aug 30, 2023
Dear Mohamed JavedThank you for choosing to stay at Avra Imperial Hotel - we truly appreciate your patronage.Our hotel offers a prime location in the center of the Chania region, just a stone's throw away from Crete's most iconic beaches and other popular attractions.We have received your feedback about your stay and have shared it with our department leaders to prevent similar occurrences in the future.Sincerely,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Sarah

Stayed 4 nights in Jul 2023
Response from Konstantinos on Aug 2, 2023
Dear SarahThank you for such a generous review on your recent stay at Avra Imperial Hotel. We are glad you had a fantastic stay and that your overall experience was an enriching one. We appreciate your compliments and look forward to welcoming you back soon.CordiallyKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Konstantinos C Stroutzos on Jul 6, 2023
Dear AbbyThank you for choosing Avra Imperial hotel for your Cretan stay and for taking the time to rate usI am thrilled that you have enjoyed our hospitality and felt so well taken care of by our efficient Staff.On behalf of the entire Avra Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back in the near futureKinds regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Resort Amazing but room not as good as expected!
The resort was fantastic and the all inclusive was brilliant. Nothing was too much trouble. The only thing that was below par was the room. We booked a junior suite with a double bed and 2 singles. I feel we were thrown in a small suite out the way as I’ve been in bigger hotel rooms at a fraction of the cost. Our beds were made up as 2 singles for us and 2 singles for the kids… the room clearly states a double and 2 singles. That’s the only thing that let it down for me as we paid a lot for our stay and wanted luxury. Maybe we had been spoilt with the previous villa we had stayed in the week before but for an expensive junior suite with private pool… I did expect a bit more room and a double bed! I did ask to move rooms and would pay extra for a deluxe but none were available apparently. The kids entertainment wasn’t great either as only stuff on maybe 3 out of 7 days so it did leave them bored at night at times. The place itself is amazing and the staff would do anything for you but the above issues did let it down for us unfortunately.
Stayed 3 nights in Jun 2023
Response from Konstantinos on Jun 12, 2023
Dear AnthonyThanks for your valuable feedback on your recent stay. Regrettably, we didn't meet some of your expectations. Our focus is on offering curated experiences, and I apologize for not reflecting this in your stay.We're sorry for the inconvenience caused. Our facility is currently undergoing a transformation to enhance comfort and accessibility. These improvements will allow us to provide uninterrupted seamless service to our guests.Guest care is at the heart of our business. This unique guest experience is what sets Avra Imperial Hotel apart as one of Crete's finest hospitality brands.We apologize for not communicating this during your stay and hope to welcome you back soon to showcase our commitment to guest care.Sincerely,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

8/10 Good

Ryan

Stayed 6 nights in May 2023
Response from Konstantinos on Jun 13, 2023
Dear RyanThank for choosing Avra Imperial Hotel for your recent stayWe look forward to welcoming you back any time CordiallyKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Kinga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, clean and located close to Chania, Samaria gorge and Balos beach. Rooms are spotless, pool area and pool itself great. Food was very good and plenty of choice, the only thing I would add in restaurant was the description of the dishes i.e if it's suitable for vegetarians and vegans. Beach was pleasant but the area leading to the beach needs working on maybe plant trees, plants etc. so it looks more appealing. All in all my stay was very pleasant.
Stayed 7 nights in May 2023
Response from Konstantinos on May 18, 2023
Greetings from Crete,Thank you for choosing to stay at Avra Imperial Hotel. We are thrilled to learn that you enjoyed our excellent services. Your positive comments about the cleanliness, delicious food served in our restaurants are much appreciated. We look forward to welcoming you back soon.Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

John-Paul

Stayed 4 nights in Oct 2022
Response from Konstantinos on Oct 14, 2022
Dear Jean-PaulThank you for taking the time to rate us!It was great to meet you and have you and your family hereWe look forward to welcoming you back soonCordiallyKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Urszula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2022

10/10 Excellent

Katarina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, would stay again!
Stayed 7 nights in Sep 2022
Response from Konstantinos on Oct 4, 2022
Hello KatarinaThank you for your kind word and the generous ratingwe look forward to welcoming you back soonregardsKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Alexander

Stayed 2 nights in Sep 2022

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2022

10/10 Excellent

Ganna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want a perfect holiday search no more
Absolutely divine holiday; the hotel is very well thought through - you have all amenities in the room, by the pool or even by the seaside. Five restaurants, each one with a view, good food selection, huge swimming pool, excellent design; private beach and seaside restaurant deserve a separate thank you ! Sunset dinner in the Avra seaside is a must!
Stayed 12 nights in Aug 2022
Response from Konstantinos on Sep 19, 2022
Dear GannaThank you for giving the time to share your comments on your recent stay at Avra Imperial Hotel.We are absolutely thrilled to read such a positive review of our hotel.We feel honored to know that you had a wonderful time. Our guest's well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. Thank you so much for this great feedback and rating!Warm regardsKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avra Imperial is the perfect holiday hotel for families with great restaurants, great spa and gym, many pools to choose from, friendly staff, and big comfortable bedrooms. Direct access to the beach. Easy organisation of trips - we organised a private boat trip to Balos beach and Gramvousa Island, absolutely incredible. Close to Chania and Platanias. Best restaurant is the Beachside but book a week in advance. No good restaurants outside the hotel. Loved every moment there.
Stayed 14 nights in Aug 2022
Response from Konstantinos on Sep 9, 2022
Dear Joseph,Thank you for choosing to stay with us and for taking the time to share your experience here. We are delighted to have exceeded your expectations. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. It was our pleasure accommodating you, and we hope you will make Avra Imperial Hotel your home away from home whenever your travels bring you back to CreteBest Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 Excellent

Vadim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Avra week
The resort is a real gem. I would really like to come back there again. Our family room was right on spot with cleaning, design, comfort, amenities. The hotel is very quiet and though is in full capacity, sometimes feels like you are in a secluded retreat. The food is abound, wigh various variants that will fit anyone, including the young ones. The pools and surrounding areas were really joyful for our entire family, the small ones barely left the area, the beach is also great, and will provide you postcard photos and memories. The spa, although not used it's facilities looks impressive and inviting. And we really couldn't find any cons, not that we want to after a great experience.
Endulging with pool bar drinks
Elevated lobby view
Main pool infinity barrier
The Al fresco restaurant
Stayed 7 nights in Aug 2022
Response from Konstantinos on Oct 14, 2022
Dear VadimThank you for giving the time to share your comments on your recent stay at Avra Imperial Hotel.We are absolutely thrilled to read such a positive review of our hotel.We feel honored to know that you had a wonderful time. Our guest's well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. Thank you so much for this great feedback and rating!Warm regardsKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

8/10 Good

Ariel Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It’s ok. But too many kids and babies, so we never went to the pool. The food was ok for an all inclusive. The beach is not nice. It’s gravel/stones. There is no evening and day activities.
Stayed 5 nights in Jul 2022
Response from Konstantinos on Jul 29, 2022
Dear Stephanie, Thank you for taking the time to tell us about your recent stay with us. We are happy your overall stay was pleasant, but we want it to be perfect. We strive to provide distinctive experiences through our attention to craft and detail, and we genuinely apologise for not doing so during your time with us. Thank you for choosing Avra Imperial Hotel, Chania and we hope you will give us another opportunity to welcome you to the perfect stay you deserve. Best Regards, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

Dorothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything you need with a luxurious touch
I stayed one week at the Avra hotel and was greeted upon late check-in with a room upgrade to a pool-view room. The pool is massive, plus the property is situated right on the beach. The staff equipped my room as requested in advance with a crib and baby monitor. It was lovely to have everything ready for me. The room also had a nice bottle of local wine and plate of fruit as well as a tall bottle of water. This hotel was very comfortable, and each member of the the staff were friendly. The hotel is ideal for business, or couples, or families. I was impressed how family-friendly, yet still quiet and peaceful, the property was. Breakfast was wonderful each morning. I had a little time to enjoy the spa, which was delightful. Overall, the hotel is a phenomenal value. I would love to return with my family. The location is quite convenient to the OAC (Orthodox Academy of Crete). One may walk or easily hire a taxi from the front desk. Convenient for my work, I appreciated the stable WIFI and reasonable room service.
Stayed 6 nights in Jun 2022
Response from Konstantinos on Jul 4, 2022
Dear Dorothy We would first of all like to thank you for taking the time to write us this wonderful comment about your stay in Avra Imperial Hotel. We are delighted to know that everything went very well for you and that you have enjoyed your stay. Creating a heavenly atmosphere is what every member of our team strives to accomplish and we are more than happy to know that you had experienced it to the fullest. Be assured that we have shared your kind words with all our team. Comments like yours is what motivate us to give our guests the best service and we are truly appreciative. It will be our pleasure to welcome you back when you are in Crete, but until then we are at your entire disposal for any further information. Best regards, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel

6/10 Okay

Mikail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel looks amazing, the rooms are lovely and large,the breakfast buffet is nice and the pool is nice but freezing, you never seem to get used to the temperature. That is all for the positives really. Overall the hotel was quite disappointing despite it being a 5 star hotel. There is no Aircon or an extremely weak Aircon in the lobby and halls of the hotel, when you come inside it's always nice to feel the cold air after being outside in the scorching sun, but you never feel that sensation. The complimentary water "cooler" is either always empty or warm. The evening restaurants are possibly the lowest grade quality food you can get, i would highly recommend you go outside the hotel for dinner, my fiancé found a hair in her food one night also. The Asian restaurant Blue Dong is hand on heart, genuinely the worst take on Chinese/Japanese food I have ever witnessed. Do not be fooled by the fancy decor. I ordered teriyaki salmon that came fully raw inside with a little drizzle of teriyaki sauce on top, and the same for the teriyaki chicken starter. The best food in the hotel is the basic club Sandwich at the pool bar. Ultimately the most disappointing thing is the location. It is so isolated and so far away from the main town of Chania. It's a good 35 minute drive or 60 minute bus ride away, it's located in a small village with pretty much nothing bar a few cafés and little supermarkets, there are a few nice restaurants around the harbour/beach though for the evening!
Stayed 6 nights in Sep 2021
Response from Konstantinos on Oct 11, 2021
Dear Mikail Thank you for choosing Avra Imperial Hotel for your recent stay and for providing your honest feedback. Providing legendary hospitality experience is our number one priority and I sincerely apologise for falling short of meeting your expectations. Please be sure that we will follow up on your remarks and work on them, if possible, as they also help us to improve and prevent the aforementioned issues from occurring in the future. Once again, thank you for your constructive feedback and I hope to serve you again whenever your travels bring you back to Chania. Please feel free to contact us directly to facilitate your bookings or any other requirements. Warm regards Konstantinos Stroutzos General Manager | Avra Imperial Hotel

6/10 Okay

Nadia

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Good
Good but not a 5 star. Food not really the best just ok.
Stayed 6 nights in Sep 2021
Response from Konstantinos on Oct 11, 2021
Dear Nadia Thank you very much for choosing Avra Imperial hotel and for sharing your thoughts on Hotels.com. We hope you had a smooth trip back home. We are sorry to see, that we were not able to fulfil your personal expectations completely. Please be sure that we will follow up on your remarks and work on them, if possible, as they also help us to improve. We would be very happy if we may welcome you again, whenever you decide to come back to Chania and send you all our best wishes! With sunny regards, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel

10/10 Excellent

nir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Konstantinos on Sep 20, 2021
Dear Mona thank you for staying with us and for taking the time to rate us we look forward to welcoming you soon regards Konstantinos C Stroutzos General Manager | Avra Imperial Hotel

8/10 Good

Rasheed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, friendly staff, clean wish there was water sports available and some entertainment or music
Stayed 7 nights in Aug 2021
Response from Konstantinos on Aug 30, 2021
Greetings from sunny Chania, thank you very much for taking the time to share your experiences with us and to review your stay at Avra Imperial Hotel. We are glad you liked the service provided in our house, and we will surely pass on the feedback to our staff! It would be our pleasure to welcome you again soon and remain with kind regards, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel

10/10 Excellent

Yosef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
lovely and clean resort
Stayed 4 nights in Aug 2021
Response from Konstantinos on Aug 24, 2021
Dear Yosef Thank you very much for your review. The staff and management give a great deal of thought to fulfil the needs and wishes of our guests and to always strive for improvement of our overall high standard of service. We hope to welcome you back again soon. Konstantinos C Stroutzos General Manager | Avra Imperial Hotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t even want to give a high review for the AVRA because I’m afraid too many people will find out how great it is and we won’t be able to get back in! Rooms were great, ours had a private plunge pool. The main pools are amazing with swim up bars and lots of places to lie in the water. Food was great with lots of options. Walk right onto the beach where there is their own little beach bar with pool. Great for families and couples looking to relax. Village is a little sleepy so no real nightlife after dinner.
Stayed 2 nights in Aug 2021
Response from Konstantinos on Aug 6, 2021
Dear Guest Thank you for your recent stay at Avra Imperial Hotel, Chania and taking your time for your review on Expedia. I’m glad to read that you have enjoyed the facility and the stay with us. Positive comments for our food is definitely a motivation for us. We are grateful for your comments and do hope to have the pleasure of welcoming you back to Avra Imperial Hotel in the near future Regards Konstantinos Stroutzos General Manager | Avra Imperial Hotel

4/10 Poor

Rania

Travelled with family
Disliked: Staff & service
No upgrade .... even it says so in the reservation
The reservation included free upgrade. Thr reception claimed that it is hotles offer not theirs so we were not upgraded. The room was smaller than indecated.
Stayed 2 nights in Jul 2021
Response from Konstantinos on Aug 3, 2021
Dear Rania Thank you very much for the review, which helps us to continuously improve our services. We deeply regret to see a review of 4 out of 10 in features that are competitive advantages over other resorts. Regarding your perks you received a 20% discount voucher for a dinner as well as 20% off to all Spa services. The room upgrade is offered upon availability. Therefore you received the room that you booked initially. Our vision is to delight our guests with personalised experiences in a sustainable, authentic Cretan hospitality and intimate environment We wish you a safe trip back home Warm regards Konstantinos Stroutzos General Manager | Avra Imperial Hotel

8/10 Good

AmirFarrokh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
High standards and very good service. Super friendly staff. Highly recommend for a romantic trip to Crete
Stayed 6 nights in Jul 2021
Response from Konstantinos on Jul 27, 2021
Dear AmirFarrokh, We are very happy to be your place of choice when vacationing! Thank you for your review and we will see you again on your next trip! regards Konstantinos Stroutzos General Manager | Avra Imperial Hotel

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Delivered a birthday cake for my wife on her birthday after they realized from check-in it was her birthday that week (without any prompt from us). Great private pool and spacious deck area. Main pools and child pools very clean. My son (2 years old) loved the daycare staff who spoke several languages including Russian and English which he understands. Great views. We will be back! Breakfast is great! We are out for lunch / dinner and would recommend doing so. When eating at the resort restaurants for those meals it was just ok. We greatly enjoyed eating on the economy for all but one lunch and dinner on a 7 day trip (and much cheaper).
Stayed 7 nights in Jul 2021
Response from Konstantinos on Jul 27, 2021
Dear Guest Thank you for sharing your experience during your stay at Avra Imperial Hotel! We appreciate your review and look forward to your return! regards Konstantinos Stroutzos General Manager | Avra Imperial Hotel

10/10 Excellent

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Konstantinos on Jul 20, 2021
Dear Chantelle Thank you for giving the time to rate your recent stay at Avra Imperial Hotel. We feel honoured to know that you had a wonderful time. Our guest well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. Warm regards Konstantinos Stroutzos General Manager | Avra Imperial Hotel

10/10 Excellent

Eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
we got here on the second day they opened since last season. the staff were super friendly ,the food was awesome... nothing to complain. very recommended
Stayed 3 nights in Jun 2021
Response from Konstantinos on Aug 21, 2021
Dear Eyal, We would first of all like to thank you for taking the time to write us this wonderful comment about your stay in Avra Imperial Hotel. We are delighted to know that everything went very well for you and that you have enjoyed your stay. Creating a heavenly atmosphere is what every member of our team strives to accomplish and we are more than happy to know that you had experienced it to the fullest. Be assured that we have shared your kind words with all our team. Comments like yours is what motivate us to give our guests the best service and we are truly appreciative. It will be our pleasure to welcome you back when you are in Crete, but until then we are at your entire disposal for any further information. Best regards, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel

10/10 Excellent

Yaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
avra grand hotel
definitly coming back to this hotel, the place, the service, the food, the pool, everything was perfect
Stayed 3 nights in Jul 2021
Response from Konstantinos on Jul 13, 2021
Dear Yaron Thank you for the glowing review on your recent stay at Avra Imperial Hotel It was a pleasure to have you here we look forward to welcoming you in the near future regards Konstantinos Stroutzos General Manager | Avra Imperial Hotel

10/10 Excellent

nektaria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Not a spa like ambiance
Booked a night with soa treatments while traveling as a treat. Place might as well be Disneyland. The spa was overrun with kids and LOUD. Not the relaxing experience we were Expecting
Stayed 1 night in Oct 2019

10/10 Excellent

Stephanie, Fresno California

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and nice . Staff were helpful and nice . Would recommend to stay again
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Oct 2019

10/10 Excellent

Sara, Washington DC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is paradise! Our every need was met, and it was a completely relaxing stay. The staff is so kind, and even gave us a gift of fruit and sparkling wine because it was our honeymoon. We highly recommend the sushi on the resort, too. We're already making plans to come back.
Stayed 3 nights in Sep 2019

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property all around . Service and grounds and accommodations are excellent
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What was unique for a hotel of this caliber was that they did not have the room prepared for us when we arrived late night and exhausted from traveling. The air conditioning was not working and they actually changed us for water. Furthermore we were being asked to pay for an iron. Other than that the place is amazing. But at $400 per night you should expect more.
Stayed 5 nights in Aug 2019

4/10 Poor

BEK

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There are several restaurants in the hotel that are convenient. But the overall experience here was disappointing. We paid for a "sea view" room which was a total fraud. The view was mainly of the side of a large building, trash and telephone poles/wires. The room was in a state of disrepair and obviously had been for awhile. The tub drain could not be closed to take a bath. The attached shower head did not work. The wall paper was peeling. The bathroom door handle was falling off. The toilet paper holder was broken so the toilet paper rested on the floor. The sliding door to the terrace would barely open and took two of us to open or close it. The electricity kept going out in our room. And on and on. I would never stay here again.
Stayed 5 nights in Jul 2019

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Room was smelly Air air airconditioning did not work Could not sleep at all
Stayed 1 night in Jun 2019