Outdoor pool, pool umbrellas, sun loungers
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Reviews of Lanna

4.5 out of 5
Lanna
Moo 4, Soi Kalara, Bangrak, Koh Samui, Surat Thani

Reviews

9.4

Exceptional

Rating 10 - Excellent. 258 out of 359 reviews" "
Rating 8 - Good. 77 out of 359 reviews" "
Rating 6 - Okay. 16 out of 359 reviews" "
Rating 4 - Poor. 6 out of 359 reviews" "
Rating 2 - Terrible. 2 out of 359 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Tiffiny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Nkiru

Travelled with partner
Liked: Cleanliness
It’s is beautifully decorated and right as you walk in, reception smells so good. The staff were generally friendly and willing to help. I liked the size of the hotel…not too small and not a giant resort either. It was my fiancé’s birthday during our stay and they had the bed decorated and birthday cake waiting for us..very thoughtful! The hotel was not too far of a walk (about 10mins) from the main strip so that was also convenient. Now for the cons…they need to change the beds asap! The 2 nights we stayed there were the most uncomfortable nights I’ve experienced in a long time and during our whole Thailand trip. Hard as a rock and just plain bad. For how much (which was a lot!) they charged for their food and drinks, it was severely underwhelming and they got my fiancé’s food orders wrong every time. You’re much better off walk down the street to street vendors or other restaurants along the stripe, which was what we did. Finally, the security deposit. It’s wild that the security deposit was 5,000bht which was way more than the much nicer hotel we had stayed in Bangkok. For 2 nights, that’s a whole lot to demand. Definitely needs to be reviewed. Overall, it was a decent stay but will definitely go for another location the next time we visit Thailand / Samui.
Stayed 2 nights in Feb 2024
Response from Management team, on Mar 30, 2024
Dear Ms. Nkiru, thank you for sharing your detailed feedback about your stay at our hotel. It's great to hear that you appreciated the beautiful decorations, the friendly staff, and the thoughtful birthday surprise for your fiancé. However, it's unfortunate to hear about the cons you experienced, such as the uncomfortable beds, underwhelming food and drinks, and issues with food orders. The high security deposit amount. we would like to reassure you that all those issues will be improved.If you need any more assistance or want to share further details about your experience, feel free to let us know!Best regards,

10/10 Excellent

Trina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a boutique spa feel. The moment you walk into the main area you feel relaxed. The pool was amazing with great floating chairs. The yoga class and massages were amazing. The rooms were clean and modern with a great terrace overlooking the pool. The room was a bit small with the bed being almost up against the wall with no night stands. The bathroom door was strange and was glass with a hole for the handle and had a big gap around it so there wasn’t much privacy for the bathroom. I liked the fact there was a little kitchenette in the room though. The hotel is a bit remote and not very close to restaurants or shopping. It is about a 1 km walk to the village and beach. The staff are very accommodating and friendly. We also loved the breakfast which had menu options as well as a buffet. Overall we had a great stay.
Stayed 2 nights in Feb 2024
Response from Management team, on Mar 30, 2024
Dear Ms. Trina, thank you for sharing your review of the hotel. It sounds like you had a relaxing and enjoyable stay with positive experiences like the boutique spa atmosphere, amazing pool, and quality services such as yoga classes and massages. The modern and clean rooms with a terrace overlooking the pool and the presence of a kitchenette are also highlights.However, it's important to note the limitations of the room size, the unusual bathroom door design affecting privacy and the remote location of the hotel from restaurants and shopping areas. we will take action as your concern.It's great to hear that the staff were accommodating and friendly, and that you enjoyed the breakfast offerings. Your detailed feedback provides valuable insights for future guests considering this hotel. If you need recommendations for similar accommodations or any other assistance, feel free to ask!Best regards,

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 3 nights in Feb 2024
Response from Management team, on Mar 30, 2024
Dear Ms. Erica, It's wonderful to hear that you had a positive experience with the hotel staff. Excellent customer service can truly enhance a stay. If you need any more assistance or want to share further details about your experience, feel free to let me know!Best regards,

8/10 Good

Ximena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is far aeay and transportation is expensive the area is not good for walking
Stayed 2 nights in Jan 2024

8/10 Good

Raj

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good hotel and the staff are incredibly nice! Our room was great with a sofa and dining area as well as a small kitchen. The bed was not the most comfortable and overall I think the property is a bit outdated. It is also situated away from the beach therefore taxi to the hustle and bustle as well as beaches is needed. Very conveniently located to the airport though.
Stayed 1 night in Dec 2023
Response from Management team, on Mar 30, 2024
Dear Mr. Raj, It's wonderful to hear that you had positive interactions with our staff and enjoyed the amenities in your room. I'm sorry to hear that the bed was not as comfortable as expected and that you found the property to be a bit outdated. We would like to reassure you that this issue will be improved.Your feedback about the location being far from the beach and the need for taxis for transportation. Kindly informed you that we have shuttle bus go to Bangrak beach one time every day for our guest in house with a complimentary.If you need any more assistance or want to share further details about your experience, feel free to let us know!Best regards,

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities, room comfort
The place is lovely, a bit away from everything location wise and not by a beach but a lovely spot on its own. Our stay was great aside from the service - not ideal to get into a tiff around a cup that they claimed was removed from the room on our way out - turned out it was in the room and even if not, it’s a cup. Leaves a less than ideal impression.
Stayed 1 night in Dec 2023

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Hanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing,stuff is super friendly and helpful,food is delicious and fancy. The area itself is quite far from the center, and there is no walking way just a road,but it is something common in Thailand as I see. You can easily take a scooter for rent or use a taxi if you wish.
Stayed 2 nights in Dec 2023

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant facility. Breakfast was excellent. Very friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
We had an awesome stay at Lanna! As a young family, we found Lanna was the perfect place to stay, with them being super family friendly and with everything being in close proximity. The pool is great, with it having an adult and kids pool. The staff were all very friendly and helpful. We couldn’t recommend Lanna more and hope to be back in the future!
Stayed 7 nights in Oct 2023

10/10 Excellent

Joey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star
Stayed 1 night in Oct 2023

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lanna
Really nice hotel and staff were very nice
Stayed 3 nights in Sep 2023

10/10 Excellent

Igal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
magnificent Hotel.
Everything was good, the hotel was perfect very clean, comfortable big and new rooms, amazing pool. We booked a Texi via the hotel to 9:30 the Texi arrived at 9:50 we almost missed our ferry.
Stayed 1 night in Aug 2023

10/10 Excellent

Róisín

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

4/10 Poor

Matthew

Liked: Property conditions & facilities
Disliked: Staff & service
Long time reader first time reviewer. Let me start by saying we visited as a family, Mum, Dad and 2 kids. I'm well aware of the youtube sensation P.D's review and subsequent interest in Lanna. I believe it is aimed at the short to mid term stays for professional singles or couples, (ie; those that like to sit by the pool with their laptops and order overpriced food). If that's you, fill your boots. I believe the place lacks atmosphere, it's pleasing on the eye but you could invariably be in any warm climate apartment resort in the world. The staff, despite the pleasantries are really not that interested outside of earning a dollar. Understandable to a point, but i found the customer service lacking in many areas. As for the room, very pleasant but again could be anywhere. The bed was made of granite. Now to the electrocution and this is where our experience will differ. However its the response that really shocked me, no pun intended. I place our charger into a socket on the second evening and got bitten, with sparks and blowing the fuse. The charger was fine and later checked by "Engineers". I reset the switchboard, notified staff and they inspected finding no fault. That's fine, but heres the kicker. Not an apology in sight asside from a whatsapp message to say, "sorry to hear that our engineers need to check." No face to face, no follow up. My arm tingled for days. At the end of the day it's a souless joint for influencers happy to pay over the odds.
Stayed 4 nights in Jul 2023

10/10 Excellent

Sadia

Liked: Cleanliness, property conditions & facilities
Absolutely amazing property. So gorgeous, the staff are amazing and do anything that they can to help you. Perfect for long stays and the manager/owner is lovely.
Stayed 7 nights in Jun 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is an out of the way type of place. It’s a 15-20 walk to get to civilization so either have your own transportation or a driver/taxi on standby
Stayed 11 nights in May 2023

10/10 Excellent

Fatemeh

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely and helpful staff, they are all friendly. Unit is clean, small but enough for stay even more than a month. shops are 10 minutes walk away from resort Beach as well.
Stayed 1 night in Jun 2023

10/10 Excellent

Anastasia

Stayed 4 nights in Mar 2023

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. Staff was amazing and very helpful. A little off the from everything. But safe a clean!
Stayed 7 nights in Feb 2023

10/10 Excellent

Caroline

Stayed 3 nights in Feb 2023

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Kendall

Stayed 3 nights in Aug 2022

10/10 Excellent

Jarmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel to stay walking distance to beech
Room design is great, it is very small but, it did not feel small. One of the best hotel room designs I have seen and I have seen many. Breakfast was good, only negative thing was that waiting time was long.
Stayed 3 nights in Aug 2022

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a Wonderful Hotel with everything and more included! Food was really nice, lovely friendly staff and the pool was great! Only down side was having the pay extra for the shuttle bus to their own beach club surely if it is advertised as an amenity it should be a free shuttle bus but given it’s close proximity to the hotel we just walked. Other than that everything was perfect I would highly recommend
Stayed 7 nights in Jun 2022

10/10 Excellent

François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
My spouse and I had an amazing time at Lanna. We were at first disappointed that it is not beachfront as advertised in the pictures. However, we thought the hotel wss amazingly clean, the staff is very welcoming and available. The pool is awesome to relax in. We did not eat at the restaurant as we thought it was quite pricy. We recommend using Grab to order food directly to the hotel. Fishermen’s village is also a good option only a couple of minutes away on a motorbike. We will gladly go back to Lanna if we are ever on Koh Samui again!
Stayed 3 nights in Jun 2022

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Samui's finest!
Excellent hotel with superb and helpful staff. I will certainly return on my next visit
Stayed 5 nights in Jan 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Oct 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Amazing facilities with Thai herbal steam room, pool, gym and more
Stayed 2 nights in Dec 2020

10/10 Excellent

Blissky, Bangkok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so lovely! Comfy room with the cheap price
Stayed 3 nights in Jul 2020

6/10 Okay

Jeremy

Stayed 2 nights in Aug 2020

8/10 Good

Raweewan

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

10/10 Excellent

CHI YUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is amazing. It is very nice. The staffs are so friendly. Definitely will stay again
Stayed 6 nights in Mar 2020

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Perfect in every way!
This hotel is absolutely amazing! The rooms are spacious, clean and of the highest quality. They are more like an apartment than a suite! We had the best time here. The staff were incredibly helpful and welcoming. The breakfast is the best I have had on my travels in Thailand and Asia for that fact. Chi club is a great little add on to the hotel as it is right on the beach. However the pool at the hotel is more than enough. They even have tennis courts! Even the housekeeping team took time to have a quick chat with you and make sure you are happy with everything. I honestly can’t pick faults with this place. It’s the only place I will stay in Koh Samui going forward now. Honestly you won’t be disappointed if you decide to stay here.
Stayed 7 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Jon, Whitefish Montana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location within walking distance to local street food the beach and shopping
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are absolutely amazing. Everyone goes above and beyond to help and it’s achievements are overseen by a brilliant manager, Loma. I would highly recommend staying and I can’t wait to visit again soon
Stayed 13 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delphine the Resort Manager was approachable and took time to chat. All the staff were courteous. Loved the shuttle transfer.
Stayed 9 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and food ... for sure one of the top places in Samui for this. Great daily yoga practice and spa facilities. For improvements maybe to stop use of plastic straws, can continue to be environmentally responsible and also have some of the area poolside that doesn’t have music for a more tranquil experience.
Stayed 9 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Robyn May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book now
Friendly, comfortable and extremely helpful staf
Stayed 1 night in Sep 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, spacious room, fantastic staff. Chi beach club an added bonus. Can’t fault the Lanna in any way. It is not a big anonymous chain 5* hotel, it’s a personal, friendly, 5* hotel.
Stayed 2 nights in Sep 2019

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
Wonderful place! Amazing breakfast and the free morning yoga was fantastic. Loved the place so much, we’ve booked to return in a few months!
Stayed 1 night in Sep 2019

8/10 Good

Peng Cheau Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family with kids
It good for family. Big room but the layout somehow not right. The aircon can only cold the living and dinning room. The bed was not cold due to the layout. Good and nice swimming pool. Local restaurant are not walking distance. Breakfast had not much choice.
Stayed 3 nights in Sep 2019

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel.
Great stay at a gorgeous hotel who went the extra mile for us. The only drawback really is distance from restaurants/bars, so it can get a bit pricey to eat at the hotel a lot, or be inconvenient to go out to find lunch in the searing heat. However, the food at the hotel is great if a little on the pricey side (by Thai standards). The hotel and poor are amazing, I can't fault any of it. The staff are great. If we ever come back to Koh Samui, we'll certainly be staying here.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Had a good 2 day stay off season in one of their suites Great TV system. Nice pool. Well managed. Nice beach facilities at Chi restruant and beach club down the road. Well managed.
Stayed 2 nights in Jun 2019

10/10 Excellent

CB, Camberley

Liked: Cleanliness, staff & service
Lovely property with apartment style rooms with living room and small kitchen areas. Very contemporary. Lovely cocktails (and happy hours!). Have very nice Chi Beach Club a short shuttle ride away and daily shuttles to Fisherman’s Village and Chaweng Beach.
Stayed 3 nights in May 2019