2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Reviews of Sheraton Samui Resort

5 out of 5
Sheraton Samui Resort
86 Moo 3 Chaweng Noi Beach, Bophut, Koh Samui, Surat Thani

Reviews

8.6

Excellent

Rating 10 - Excellent. 192 out of 425 reviews" "
Rating 8 - Good. 175 out of 425 reviews" "
Rating 6 - Okay. 31 out of 425 reviews" "
Rating 4 - Poor. 16 out of 425 reviews" "
Rating 2 - Terrible. 11 out of 425 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at this property are very respectful and helpful. Although built on a hillside, transport is immediately available via golf buggy if required. The choice at breakfast is amazing and caters for all nationalities. The areas are clean and well cared for, although our room was in need of a small amount of maintenance which cannot be avoided with continuous use. The issue we had with the room was rectified within 30 minutes of being reported. Well done to everyone at the resort, we will be returning in 2025.
Stayed 6 nights in Mar 2024

10/10 Excellent

Lindsay

Travelled with partner
The most outstanding feature was the beautiful, kind staff.
Stayed 13 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Offbeat path, quiet, great breakfast, nice pool, and clean beach.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are so wonderful, from front desk, restaurants, pool staff. They're so polite, helpful, provide great customer service! This made our stay at the hotel memorable. The surrounding is well kept and very nice. The room/bathroom are very spacious but an upgrade of the furniture to Sheraton Standard would be nice. The food in the restaurant are great. Longtay restaurant has authentic Thai dishes. We love the Blue Monkey Bar. Overall we had a very nice stay at Sheraton
Stayed 8 nights in Jan 2024

4/10 Poor

Tam Robert

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Believe the reviews!! This place is not what it appears to be. The property has so much potential but it has clearly been let go for many years. The positives: - Gardens are nice and well-kept. - Food is nice at the restaurant(s). - Nice beachfront location with plenty of chairs available. The negatives: - The check-in agent immediately advised us that we should have booked through them directly and not through Expedia (I thought this was very inappropriate). - Rooms situated close to the road are super noisy as it's next to the highway and you can hear cars/motorcycles accelerating up the hill all night. - Air-conditioning is noisy and needs to be replaced - Rooms are scuffed and worn, need a complete renovation/repaint. - The 'Mediterranean' style of the external buildings does not suit the area and makes the buildings look dirty/run down from the outside. - The Pools are okay, but there is no 'wow' factor like a swim up bar. The pool close to the ocean needs to be bigger/deeper etc. I booked a 5 star hotel expecting an amazing experience for our honeymoon (as the professional pictures depict). Wee requested to be moved to a quieter room, so they moved us to a much better room in a quieter part of the resort. Still, most of the negative factors remained. So we ended up leaving halfway through, forfeiting half of our already paid room with no refund. We cut our losses and moved to a much better 5 star resort.
Stayed 8 nights in Jan 2024
Response from Sheraton Samui Resort on Feb 12, 2024
Dear Mr. Tam Robert,We extend our sincere gratitude for the time you have taken to provide us with your invaluable feedback.Following a comprehensive investigation into your recent visit to our establishment, we wish to convey our heartfelt apologies for the disruptions you encountered during your stay with us.We once again extend our sincerest apologies for any inconvenience you may have experienced. Your feedback holds great importance to us, and we are committed to enhancing our services based on the insights you have provided.Should you have any further inquiries or require assistance, please do not hesitate to contact us directly. We eagerly await the opportunity to welcome you back in the future, ensuring a seamless and pleasurable experience.

8/10 Good

Craig, Lane cove

Travelled with family
Liked: Cleanliness, staff & service
The property is old and outdated for a five star resort. The staff are friendly and the food is good though
Stayed 1 night in Dec 2023

10/10 Excellent

Marina

Stayed 14 nights in Nov 2023

10/10 Excellent

FRANTZ

Stayed 7 nights in Dec 2023

10/10 Excellent

Max

Stayed 10 nights in Nov 2023

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very clean property and incredible food.
Stayed 1 night in Dec 2023

10/10 Excellent

Abhijat

Travelled with family
Liked: Cleanliness, staff & service
Excellent service - very polite and helpful staff. Good and convenient location. Overall a very pleasant experience
Stayed 3 nights in Nov 2023

10/10 Excellent

Adam

Stayed 5 nights in Nov 2023

10/10 Excellent

McKee

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely overall. I went with my 5 and 10 year old children and they loved it. The staff were incredible. I always notice the smallest of details and rated their cleanliness as 4 stars but overall still a great place.
Stayed 6 nights in Oct 2023

10/10 Excellent

Silvia

Stayed 5 nights in Sep 2023

8/10 Good

MARY

Stayed 5 nights in Sep 2023

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and romatic place
Stayed 6 nights in Sep 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing! The level of service was top notch. Our suite was spacious and beautiful; it was very comfortable for a family of 6. The pool right along the beach was perfect, and the staff was so helpful and made sure we had everything we needed promptly, helped set up transportation when needed, and made us feel welcome. They seemed to always know what we needed, even without us asking. I would definitely stay here again!! Well done!
Stayed 3 nights in Aug 2023

10/10 Excellent

Bec

Liked: Cleanliness, property conditions & facilities
Service was exceptional
Stayed 1 night in Jul 2023

10/10 Excellent

Ricardo

Travelled with family
Liked: Amenities
excelent service, great food, everybody nice!
Stayed 6 nights in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious, quiet, excellent.
Stayed 7 nights in Jul 2023

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, property conditions & facilities
Quiet with lovely staff and facilities
Stayed 10 nights in May 2023

4/10 Poor

Siddharth

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
My spouse and I recently stayed at the Sheraton Koh Samui Resort and we were left feeling disappointed with our experience. While the hotel had some positive aspects, such as its location and facilities, there were several issues that detracted from our stay. Firstly, we had booked and paid for a larger guest room with a king-size bed and a larger balcony with sea view, but upon check-in, we were offered a lower category room with a double bed. The staff member who assisted us with check-in was not particularly helpful and did not seem interested in addressing the issue or finding a solution that would better suit our needs. Although our room was eventually changed next day, it still did not meet the standards we had expected. The view from the room was not as advertised and the amenities were not up to par for the price we had paid. Furthermore, we were disappointed with the customer service we received during our stay. Staff members were often unresponsive and unhelpful, particularly during late check-in. It was clear that the hotel could do better in terms of training their staff to provide a higher level of customer service. Overall, while the Sheraton Koh Samui Resort has some positive features, our experience was marred by several issues that made it difficult for us to fully enjoy our stay. We would not recommend this hotel to other travelers looking for a relaxing and enjoyable experience in Koh Samui.
Response from Sheraton Samui Resort on Apr 18, 2023
Dear Siddharth Shukla, Thank you for your recent review and your stay with us.We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction in every aspect. The unpleasant issues have already been taken for improvement to assure the highest customer satisfaction.

10/10 Excellent

Nalini

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were amazing and our stay was really relaxing which is what we wanted!
Stayed 3 nights in Apr 2023

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Mar 2023

10/10 Excellent

Nellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, personalised service
Stayed 4 nights in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Samui Resort
This is our second time back to this resort within two months. We love it here. The staff are super friendly and helpful, like Nonay or May at the front desk or Nit at the breakfast area. The location is very central, the beach and pool are lovely, breakfast is the best and rooms with a view are amazing.
Stayed 2 nights in Feb 2023

8/10 Good

Andre

Stayed 4 nights in Feb 2023

8/10 Good

Puttachat

Stayed 5 nights in Dec 2022

8/10 Good

Biren

Travelled with family
Liked: Staff & service
Decent but not great
Enjoyed our stay. Decent property but can do better. The property is a bit rundown and needs an upgrade. The breakfast restaurant is located in a block near the reception while the other restaurants are located near the beach and one needs a buggy to go from one end to another which can be a pain at times. There are no elevators and one needs to take number of steps to get to the rooms. This can be an issue for some senior folks or with people having knee issues. We booked a sea facing large room that was in the block near the restaurant - overall satisfied with the room and stay but given Sheraton our expectations were much higher. Breakfast is good. Pools are average but it’s connected to the beach so that’s a plus.
Stayed 4 nights in Jan 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff at this hotel made everything east they were very attentive and proactive about our needs. Made the whole stay relaxing.
Stayed 2 nights in Jan 2023

8/10 Good

Christian

Liked: Cleanliness, staff & service
Amazing staff and good location. Rooms need some updating and pool area was disappointing. Great food and spa, overall good!

4/10 Poor

Harshal Subhash

Disliked: Cleanliness, amenities, property conditions & facilities
We stayed for 4 nights. The overall experience was average. Although the property is located at a good location with easy access to the beach, the service was very inconsistent. There were limited dining options and often the food served was cold and.not upto the standards. Although the staff was very friendly, once can see that they were under staffed and not very well trained. The room cleanliness was also below par.

2/10 Terrible

SEJIN

Travelled with family
Disliked: Staff & service, room comfort
All inclusive is not all inclusive
Rude staff with appalling customer experience. I was wrongly charged for my all inclusive package and when complained, I was asked to provide the name of staff that told me my package was all inclusive. You better remember the name of every single staff member when in doubt.
Stayed 1 night in Dec 2022

4/10 Poor

SEJIN

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

lana

Stayed 6 nights in Oct 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022
Response from Kitpun on Apr 11, 2022
Dear David, thank you so much for your feedback on our resort. It was a pleasure to have your here at our beloved beachfront. We look forward to having you back here again! Best Regards,

10/10 Excellent

Detlef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff from check-inn at the reception to the team at the restaurant Helpful from the arrival to checkout, hotel very clean and very relaxing - great place to switch of from the busy fast life we are living in
Stayed 2 nights in Mar 2022
Response from Kitpun on Apr 11, 2022
Dear Detlef, thank you so much for your feedback on our resort. It was a pleasure to have your here at our beloved beachfront. We look forward to having you back here again! Best Regards,

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022
Response from Kitpun on Apr 11, 2022
Dear Pamela, thank you so much for your feedback on our resort. It was a pleasure to have your here at our beloved beachfront. We look forward to having you back here again! Best Regards,

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great Resort that has everything you need
Hotel: The hotel is located a bit far from everything and if you did not come by car or bike you should rent a scooter to get around. Also the hotel is built into a cliff which means it can get pretty exhausting to walk so many stairs. The have a golf cart service but only to the main spots Room: It is well maintained and comfortable. Not too big... Not too small. Pool: The pool itself is good and also have an area where it is deep. But honestly it should be cleaned a bit more often. I guess during covid and lack of hotel guests that was not really an priority at that time. Breakfast: Only 1 word. Amazing !!! One of the best breakfast experiences I ever had in an hotel. They basically have everything. Staff: Just amazing. Everyone was so kind and helpful with all our needs. I couldn't ask for anything more. Thank all of you for an outstanding service.
Stayed 2 nights in Apr 2021
Response from Sheraton Samui Team on May 10, 2021
Dear Marco, thank you so much for your feedback on our resort. It was a pleasure to have you here at our beloved beachfront. We look forward to having you back here again! Best Regards,

10/10 Excellent

Muriel C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2020
Response from Kitpun on Apr 11, 2022
Dear Muriel, thank you so much for your feedback on our resort. It was a pleasure to have your here at our beloved beachfront. We look forward to having you back here again! Best Regards,

10/10 Excellent

Jonathan, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are sooo lovely and sweet! We came here for our honeymoon and they constantly went out of their way to make us feel special. The food / buffet breakfast is absolutely incredible with a huge variety of both western and eastern foods. The venue itself is beautifully set, with lovely gardens and trees, and the rooms well designed. Daily room service absolute tip top. Hoping we can come back soon!
Stayed 10 nights in Feb 2020
Response from Warita on Mar 12, 2020
Dear Jonathan, Thank you so much for your kind words for our resort! The team and I are more than happy to have been a part of your beautiful journey. Please let us know whenever you're back in Koh Samui. We would love to provide you with our hospitality again!

10/10 Excellent

Verified traveller

Stayed 10 nights in Feb 2020
Response from Pratchaya on Feb 25, 2020
Dear Guest, Greetings from Sheraton Samui Resort Thank you for taking the time to share your experience of Sheraton Samui Resort. Our dedicated team is always delighted to hear that one of our guest’s stay with us has been a memorable one. I will pass on your compliments. We look forward to welcoming you back to Sheraton Samui Resort in the future. Sincerely,

4/10 Poor

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointing
The entire hotel needs a FULL renovation, particularly the guest rooms...they have tried painting over dark wood surfaces with white paint and looks like used one coat of paint.. even in the breakfast area. Service was poor, ordering a drink at the pool bar seemed to take forever for the drink to arrive particularly during happy hour... even though there were hardly any guests around! The food was terrible and the wait staff always mixed up orders and delivered to the wrong table. Certainly not 5 star, lucky if it’s 2.
Stayed 5 nights in Dec 2019
Response from Pratchaya on Jan 9, 2020
Dear Adam, Thank you for choosing to stay at the Sheraton Samui Resort and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent all issues again. Once again, thank you for your valued feedback and kindly let us know if any further assistance requires during you stay with us. Sincerely,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Near the beach but transportation n service level and activities offered was not as per recommended in media.
Stayed 4 nights in Dec 2019
Response from Michael Grimmer on Dec 30, 2019
Dear Valued Guest, Greetings from Sheraton Samui Resort Thank you for taking the time to share your experience of Sheraton Samui Resort. Our dedicated team is always delighted to hear that one of our guest’s stay with us has been a memorable one. I will pass on your compliments. We look forward to welcoming you back to Sheraton Samui Resort in the future. Sincerely, Michael Grimmer Hotel Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and always wanting to help. The pool by the beach was fantastic. Food and drinks were a bit expensive though.
Stayed 5 nights in Nov 2019
Response from Michael Grimmer on Dec 30, 2019
Dear Valued Guest, Greetings from Sheraton Samui Resort Thank you for taking the time to share your experience of Sheraton Samui Resort. Our dedicated team is always delighted to hear that one of our guest’s stay with us has been a memorable one. I will pass on your compliments. We look forward to welcoming you back to Sheraton Samui Resort in the future. Sincerely, Michael Grimmer Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money and good ammenities. Happy overall
Stayed 4 nights in Nov 2019
Response from Michael Grimmer on Dec 30, 2019
Dear Value Guest, Greetings from Sheraton Samui Resort Thank you for taking the time to share your experience of Sheraton Samui Resort. Our dedicated team is always delighted to hear that one of our guest’s stay with us has been a memorable one. I will pass on your compliments. We look forward to welcoming you back to Sheraton Samui Resort in the future. Sincerely, Michael Grimmer Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service around the pool, the open air dining & bar
Stayed 7 nights in Oct 2019

8/10 Good

Lee, Brisbane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A couple of the concierge/drivers were grumpy but all the other staff were polite and courteous. Hotel is a little dated but clean. Beach was generally clean but some litter (plastics) which the hotel staff didn't bother to clean.
Stayed 7 nights in Sep 2019
Response from Michael Grimmer on Oct 14, 2019
Lee, thank you so much for your valuable feedback. It was our pleasure to have provided you with our hospitality. Please feel free to reach out to us should you have any questions or concerns. We would like to thank you again for being such a wonderful guest, and hope to have you back at our beachfront again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Michael Grimmer on Oct 14, 2019
Thank you so much for your positive feedback on our resort. We are proud to have provided your with our hospitality. We look forward to having you back at our beachfront again!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Rooms weren’t cleaned properly and the chairs were dirty. Absent management who didn’t respond to complaints. However other staff were very friendly, polite and helpful and the spa was pricey but excellent.
Stayed 11 nights in Jul 2019
Response from Michael Grimmer on Aug 15, 2019
Dear Anonymous, Thank you for taking your time to provide feedback on our hotel. Please feel free to reach out to us should you have any concerns or questions. We hope to welcome you to our resort here in Koh Samui again for a more satisfying experience. Best Regards, Michael Grimmer Hotel Manager