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Reviews of Haad Yao Bay View Resort and Spa

3 out of 5
Haad Yao Bay View Resort and Spa
57 Moo. 8 Haad Yao Beach, Ko Pha-ngan, Surat Thani

Reviews

6.8
Rating 10 - Excellent. 66 out of 385 reviews" "
Rating 8 - Good. 149 out of 385 reviews" "
Rating 6 - Okay. 80 out of 385 reviews" "
Rating 4 - Poor. 42 out of 385 reviews" "
Rating 2 - Terrible. 48 out of 385 reviews" "

7.4/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Samuel, Montreal

Liked: Cleanliness
Haad Yao area is wonderful. But the hotel has issues. Not the end of the world if you stay here but do your research. There are much better options. PROS: Haad Yao bay is lovely/swimmable/safe. Rooms are clean. Nice breakfast for 150 Baht. Nice views. Decent price. CONS: Bayview Hotel is 12 stories and no elevator. Wanna go to the beach? You gotta plan/pack like it’s a day trip. Rooms are decent at best. Staff are rough around the edges, stressed. Not the end of the world if this is your only option. Do not worry about the severely bad 1 star reviews, but also you should ignore the 5-star reviews. This is a real 3-stars. Hope this helps :)
Stayed 3 nights in Feb 2024

8/10 Good

Rob

Clean, nice staff, good breakfast, good beach!
Stayed 9 nights in Jan 2024

2/10 Terrible

Jade

Stayed 4 nights in Dec 2023

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the beach. Good range of breakfast menu options and helpful staff in the restaurant. We organised our onward trip to Koh Tao with reception and this turned out well. Overall, our famiily of 4 had a great stay.
Stayed 3 nights in Aug 2022

10/10 Excellent

Alessandro, Birch Vale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, great value for money. And staff really nice to be around.
Stayed 4 nights in May 2022

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Resort
Stayed 4 nights in Feb 2022

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2022

2/10 Terrible

Lipda

Disliked: Staff & service
Terrible service.
When I was there to check-in, a staff couldn't find my booking. I was trying to give her information that I booked through Hotels.com. Instead of listening, she told me to stay still and kept searching for papers from another applications. She also tried to talk to another customer even there was already another staff was talking care about his case. She took my phone to see information about the booking but didn't return and kept talking to her colleague. When I asked her to get my phone back, she strongly refused that she did not take my phone! At the end, she returned it but without apology. She said that she would make a refund for me but 2 days later, she was still not! It was the worst service I had ever had.
Stayed 1 night in Dec 2021

10/10 Excellent

Kirstie

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

2/10 Terrible

Mariusz

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and diorty
Very rude receptionist that was more intrested in charging us twice for breakfast that we had already included. The breakfast was dreadful. The rooms are not clean, unchanged bed sheets etc. We had a room with private jacuzzi but there was no privacy as anyone could walk thru your balcony as there is a walkaway. Horrible hotel not worth the money. We gad a bbq and the meat was so tough we couldn't eat it but were still charged for it.
Stayed 5 nights in Feb 2020

8/10 Good

cavan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You'll keep fit!
Lovely beach. Quite nice rooms. You must be a little bit fit to get back and forth the rooms as ours was up a very steep hill and lots of high steps. Have stayed in a few other places along the beach in the past. The beach and sunsets here are amazing!!
Stayed 3 nights in Jan 2020

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would go again and again
Amazing place for great price. Had a room right on the ocean with massage hut on the beach about 50 feet away. Very friendly and helpful staff. Good food. Great location.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haad yao Bay
Lovely location and room was perfect sea view, Reception staff could do with some customer service skills more interested in getting your 500 baht deposit from you than welcoming you in. Other staff are fine especially the lady on the information area called Mama Tim, Arranged a fishing trip and around the island your qon one of the resorts boats, perfect day. Rented motorcycle in resort called Big K prices are good.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room friendly staff had a room overlooking the beach. Enjoyed my stay and will be back
Stayed 7 nights in Apr 2019

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay
Large room. Friendly staff. Daily housekeeping plus bottled water. Store on premises.
Stayed 5 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Location is great. After that all the rest is bad: Rooms are bad No wifi, only at the lobby Staff is terrible and no English speakers
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2019

2/10 Terrible

Olivia

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok if you like bugs in your bed and bad food.
There was a cockroach in our room it was huge and disgusting. The electricity was awful and our phones never charged and they refused to give us a second key so we could charge our phones while we were by the pool. Food was extremely overpriced and not of the best quality. Far away from pretty much everything and the on site shop is double the prices of 7/11 or family mart with less selection. Wouldn’t recommend.
Stayed 3 nights in Jan 2019

8/10 Good

Krystle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Krystle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Sue

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018

8/10 Good

JonSteven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

8/10 Good

Ziv

Great value, book well in advance for best prices
Fantastic value for money - big air conditioned rooms with hot showers, right on the beach, two swimming pools. Restaurant can be skipped for sure, but the BBQ they put on every night is great quality and cheap.
Stayed 10 nights in Sep 2018

8/10 Good

David, NY

Liked: Cleanliness, staff & service
This is a quality hotel located on the north of the island. The facilities are very good for the price and the view from a sea room is amazing. It is a bit north and far away from the main portion of town for those looking to do more throughout the island. Will need to taxi most places or rent a motor bike for the day but by doing so will be well worth it!
Stayed 3 nights in Aug 2018

6/10 Okay

Josh

Disliked: Property conditions & facilities, room comfort
Doesn't look like the photos anymore
Although the photos of this hotel online look very nice, it did not look nearly as well maintained when we stayed there this week. Also, here are a few minor points that we learned after checking in. There are a lot of stairs and no lift. So if you want the best views, be prepared to climb for them. Or just ask for a room on the ground floor. Our room only came with two bath towels (no hand towels, no washcloths, etc.) and no telephone. When we asked about this, the hotel staff told us only the bungalows have more than two towels and telephones. Lastly, because the hotel is so far north on the island, we had a difficult time finding a taxi who would take us home after spending time further south. I'm not saying you shouldn't stay here, but at least keep this in mind when you make your choice.
Stayed 6 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Many problems but a nice view
Stayed for 3 nights! Television and WiFi didn’t work from day one spoke to reception 3 times and no one fixed the problem! Pool downstairs was a bit dirty full of leaves and bugs but not as bad as the one upstairs! It a massive resort so a lot of stairs and no lift! When we had a problem we couldn’t ring the reception as the was no phone available in our room so we had to run up and down! We ate in the restaurant once we’ve ordered beef burgers but we got pork, so a bit disappointed with food for the price we’ve paid! Cleaners were sleeping on the stairs which didn’t look professional! Expected a bit more from a resort! There’s a bike rental by the reception 250 baht for 24 hrs which was very convenient also a shop where snacks are available for double the price as 7-11! Washing machines were available behind the bike shop 40/50 baht per wash. Good thing though amazing view from our fourth floor room! Also if you find the pool on the deck there are sun beds available and you can get a beautiful view from up there! Very nice beach!

8/10 Good

Niko

Liked: Cleanliness, staff & service, room comfort
almost o.k.
the rooms are clean, personal is friendly, breakfast is good, the landscape famous, WiFi do not work really
Stayed 5 nights in Feb 2018

4/10 Poor

Lookman

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2018

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible customer services. Stay somewhere else on the island!
Stayed 2 nights in Jan 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
A very nice and quite place to stay. The staff was very helpful, especially one lady at the front desk, she was very accommodating and spoke very good English. The beach was so, so, to many weeds in the water, good for snorkeling This resort is tucked up in the lush and tropical hills. A great place to relax.
Stayed 1 night in Jan 2018

4/10 Poor

FI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep on the street instead.
I never write reviews.. but this place was truly HORRIBLE. You can stay anywhere else in Koh Phangan for cheaper, better and a cleaner experience. I have stayed in many hostels and low budget hotels and don't expect much from these places... but this "resort" was truly something else: - it is a motel... not a resort (personally not a problem for me) - there was blood on the (unchanged) bedsheets - the staff tried to get us to pay twice for breakfast that was already included. we later found out they tried this with several other guests. - we put the do not disturb sign on our door. the maids went in anyway and left the door unlocked with all our valuables inside. - they AC was broken.. no they did not change our room. - our food took 1.5 hours to get there (not a big problem) - if you purchase a BBQ dinner there is a "salad and soup salad buffet" but they only refill their salad if enough people complain, and only give onion cold soup (no it didnt get cold... they never turned on the hot pot). they also ran out of bread by 7 pm. - everytime I passed the reception there was guest arguing with the staff because they were being accused of stealing something (minbar, towels..) - I tried to speak to the manager... he could not give less of a care and told the staff to bring me to the receptionist instead.
Stayed 2 nights in Jan 2018

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Backpacker Advice
The resort was fantastic. The room was clean daily, fresh towels provided, warmest shower we had on our trip. The staff were friendly and accommodating. There are mopeds on site available to rent which made getting around each. Staff organized round trip taxis to and from the full moon party for new years. Would definitely recommend for fellow backpackers or someone looking for a quality getaway for a modest price.
Stayed 3 nights in Dec 2017

8/10 Good

Clive, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, relaxing break
Really can't fault the hotel. Great view from room 415. Comfy bed and nice balcony.
Stayed 13 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel and staff were polite.
beatiful place. right.close to beach. enjoyed every minute. knew the tide was out but cheaper and less crowded
Stayed 9 nights in Jun 2017

4/10 Poor

sandra, australia

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel good views
Overall hotel has good views beach was average low tide all day so not good for swimming we went at wet season june 2017 Hotel urgently needs elevators you need to be a mountain goat for the stairs are horrible steep and nasty and dangerous not good for seniors over 50 and familys with kids, we paid for superior but did not get what we paid for due to the stairs and was given room close to the massage and it was small and horrible the air con was noisy, bathroom below average, it was low season and not many people there and staff did not accomadate me in a better room. pool clean but need maintence tiles missing in pool, front staff need people skills, in low season a lot of resturants was closed, local people not really friendly and helpful . l would recommend the island for young energetic wanting to use motorbike for sightseeings, by the way lots of hills , taxis were expensive you pay 200 baht per person for one way and they also stop for drop of food and pick up other people on the way on your ride, food, drinks average also not cheap.Recomend friday nite at food festival in central If you want no frills this is the island to go. I would research hotels maybe other side of island for better accomadation.
Stayed 10 nights in Jun 2017

8/10 Good

Clément

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and amazing view
My stay was satisfying. The hotel is literally on the beach, got a proper pool and everything you need to spend a few days relaxing. Pretty only bad point : the wi fi didn't work so well in my room

6/10 Okay

markyn, london

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel on bay
Check in team great so had a good start but room uninspiring and up steep hill and steps. Team in restaurant had no idea and you were ignored and then served really really slowly

2/10 Terrible

eleni, usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty with no customer service
Upon check in gave us room in the back of the hotel overlooking garbage. The sheet were not even changed. When we complaint she said that we had pay Addisonal money to move us to another room. The internet from the room was not existent. On morning I went to the lobby and asked for some hot water because I was sick and had a sore throat . The staff were sleeping on the floor in the lobby and I was told that I could not have a cup of hot water until 7am when they opened. I had read some bad reviews about the hotel but I thought that they were excaturating. The true story is that you can not say enough on how bad this place is. Do yourself a favor and dont stay there.

6/10 Okay

ant , sg

Its a place I like because it met my expectation.
The room is spacious, but no tooth bush and toonth paste.

4/10 Poor

Igal

Liked: Cleanliness
Disliked: Staff & service
Not recommend
Horrible experience with the taxi service of the hotel, twice. The English of the reception was quite bad. The jacuzzi at the balcony has no privacy, the balcony can be accessed freely by the neighbor rooms. In the reservation description it was stated our room has a cofee/tea maker. We had to ask for it twice and show them its written....

2/10 Terrible

Tamara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible

6/10 Okay

Paulina, Germany

Nice Hotel, lovely beach
We had problems with our first room.. there was mould in the bathroom and a huge bug and the air conditioning did not worked. But the lady at the front desk was nice and gave us another room, which was totally fine. We stayed there 5 days until Full Moon and totally enjoyed it! There are many restaurants nearby at the beach so you have a bride offer.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruined our Vacation
Horrible stay. I'm very leanent with hotels but this one was the worst hotel we had in Thailand. It was so bad that I'm taking time out of my trip to write my first review ever. We checked in at 4 pm and went to our room to see that they hadn't cleaned it yet. Bed messy, garbage everywhere. Looked like someone had a party in it and room service hadn't came. We went to complain to the from desk and they ignored us. My boyfriend had to basically scream at them to get us a new room or atleast clean it. They gave us a new room which was a worse room then what we paid for. But they didn't care after we complained how much we overpaid for this new place. The wifi does not work throughout any of the hotel. I even went down to the lobby and it still didn't work. Horrible hotel, horrible service. Ruined our vacation to Koh phangan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Relaxing
Sea view room, awesome view from balcony, could sit out there for hours, very comfortable Bed and spacious room, Beach was amazing and quite lovely to walk along each day, good for a relaxing holiday

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 3 star
Service was horrible. Nothing around the hotel. Internet was nonexistent. Overall not a pleasant stay. No way near a 3 star hotel.

10/10 Excellent

Jack, Solihull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Haad Yao
Amazing hotel, free of unwanted animals and with such nice and helpful staff! Will 100% stay here again when I return to Haad Yao!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a great view
The hotel staff is very nice. The restaurant is pretty good with a slightly higher than normal wait time. There is not much around so it is a very quiet place to relax and has enough for kids to do to stay entertained but also can be romantic for couples. My only complaint was the lack of things going on around me, but that was because I was by myself. It is excellent for relaxing but if you want to do more, you have to take a taxi to other beaches or parts of town as there is nothing within walking distance besides a 7/11 and a couple restaurants which were closed or creepily desolate every time I checked.

8/10 Good

Tamar

Liked: Cleanliness, staff & service, room comfort
The location was great! Haad Yao is one of the most amazing beaches I've ever seen, it was so calm and quite. There are some nice European places to eat which were very good. The room was big and comfortable and really value for money. The erea is one of the best places in Thailand so if you like a calm beach with an amazing view, you should go there!