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I booked with this hotel because of the pictures. When I got to the hotel it was in fact nothing like the pictures. This hotel needs to update the pictures online. It was disgusting. I ended up leaving. There is no way I would stay here. There were roaches on the floor crawling.
Jennifer
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 2, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
Truly a miserable experience. Check in was the only decent part. This property had garbage bags piled up in the walkways, poor and broken lighting. The elevator was filthy. The room had broken wall light fixtures, frayed and discolored bed pads on the VERY uncomfortable bed. We booked a nonsmoking room but the air handler pulls smoke from the many people who were smoking out in front of their rooms downstairs.
Brenda
Response from Brand Experience Team on Feb 26, 2024
Hi Brenda,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6
Convenient area, there is a good Mexican restaurant across the parking lot room was adequate.
John
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Feb 6, 2024
Hi John,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6
I slept in my vehicle cuz they said they had no record. I showed my pay & reservation. Bunch of crap. They (somebody) took my money.....I didn't get a room. Never again a Motel 6 for me!
Frederick
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Frederick,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
Wonderful stay. Very ckean room and very friendly staff.
John
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
We only stayed for a couple hours. Our plans had changed and we didnt feel safe staying until the morning. I have pictures of the dirtiness of the room.
Melanie
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 5, 2023
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6
8/10 Good
Susan
Nov 22, 2023
Liked: Cleanliness, staff & service
The people were friendly and accommodating. The room was clean and the bed was very comfortable. The bathroom was fine, but the shower curtain did not keep the water off the floor. The walls were thin, so I heard some noise from other occupants, but not bad. The neighborhood was not attractive, but I didn't feel unsafe.
Susan
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
We were given a room with only 1 working light. That staff changed it out but seemed to know there was problem. That was the good part. I did not expect much from this location but wanted at least functional and clean. There are lots of hotels in the same price range that are much nicer. This property needs a huge remodel and change.
Bradley
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 14, 2023
Hi Bradley,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Maz K.#Team6
My mom are actually still here. Just paying weekly. We have been in four other hotels and this one by far is the best one. The staff is great! These are hard times and my mom and I are looking for a place to live and the staff is so understanding. Looks like we will be staying for awhile at least after the New Year. Have to get out finances in order. Overall a great place to stay especially if you need extended stay.
Rebecca
Stayed 8 nights in Oct 2023
Response from Nancy Y. on Nov 6, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
The hotel is run down in need of major renovation.
Zdenek
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi ZdenekThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6
4/10 Poor
Zeenath
Oct 17, 2023
Zeenath
Stayed 2 nights in Oct 2023
10/10 Excellent
Rebecca
Oct 13, 2023
Rebecca
Stayed 1 night in Oct 2023
4/10 Poor
April
Oct 11, 2023
April
Stayed 1 night in Oct 2023
8/10 Good
Harold, Beaufort
Travelled with group
Oct 9, 2023
Liked: Cleanliness, staff & service, amenities
My room was clean and comfortable. Good location for dining options.
Harold
Stayed 3 nights in Oct 2023
Response from Nancy Y. on Oct 17, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
It was somewhat clean. I did see a bug in the bathroom. My dislikes outweighed my likes. I booked a handicap accessible room. It was unavailable when I checked in. My TV didn't work. Neither light over the beds worked.There was no phone in the room. I had to park too far from my room which is very difficult since I use a cane or walker. I WILL NOT stay there again.
Peggy
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on Sep 29, 2023
Hi Peggy,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
For a Motel 6, our stay was pleasant. I was personally slightly disappointed on not having a tub as I'm pregnant and wanted to soak after a very long drive. The pretty granite marble stand up shower was very nice and clean though. Water was hot and the pressure was great! The towels were very tiny! I normally don't have any complaints with beds but this one felt like it needed to be removed as it had a hump in the middle. Everything was clean. The smell was a little off putting as it smelled like dirty fabulouso but that doesn't make or break the deal. I was very creeped out with the massive amount of Halloween decorations in the lobby. I think that was a little over board. We had a microwave issue one morning and they fixed it quickly while we were away. The one downside is the room were we in faced the interstate so the traffic noise was quite loud. Overall for motel, our stay was great.
Brandi
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 29, 2023
Hi Brandi,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6
Response from Brand Experience Team on Sep 18, 2023
Hi Scott,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
8/10 Good
Mark
Aug 24, 2023
Liked: Staff & service
A little noisy and pool didn’t seem too be functional to filter the water. Simple maintenance thing I’m sure. Overall pretty good for a value price 😎
Mark
Stayed 4 nights in Aug 2023
Response from Nancy Y. on Sep 6, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
Random homeless roaming around causing safety issues and uneasy feeling. Rooms are still in disrepair with the remodeling going so slowly.
Matthew
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Matthew,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
Random homeless causing safety issues, building is being renovated so many rooms are still in disrepair. Outside doors are difficult to open and massive gaps around when closed.
Matthew
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Matthew,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
Staff was helpful with reservations and Expedia book service failure to process reservation with discount.
Mark
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 18, 2023
Hi Mark,Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Lilith#Team6