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Reviews of Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel
6324 Papermill Dr, Knoxville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 360 out of 601 reviews" "
Rating 8 - Good. 161 out of 601 reviews" "
Rating 6 - Okay. 42 out of 601 reviews" "
Rating 4 - Poor. 25 out of 601 reviews" "
Rating 2 - Terrible. 13 out of 601 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Lorenc

Travelled with family and small children
The shower handle was broken. The hotel staff allowed me to use another room to take showers, obviously inconvenient
Stayed 1 night in Apr 2024

8/10 Good

greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean and comfortable. Nice breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

August

Liked: Cleanliness, staff & service, property conditions & facilities
I will be using next place on my next visit.
Stayed 5 nights in Mar 2024

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024

10/10 Excellent

Mohammadali, Tiny

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff Great area
Stayed 3 nights in Feb 2024

10/10 Excellent

Melanie

Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

2/10 Terrible

Brandon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was in my room relaxing and some random lady walked into my room with a key. Somehow the front desk forgot I had just checked into my room and gave the room to someone else. When I complained I was told management would reach out to me and they never did. Later in the evening, I was going back to my room, and the keys didn't work. I had to go back to the front desk and get new keys. My first thought was someone else got the room yet again. Thankfully that didn't happen. Again I complained to the front desk and have yet to hear from management.

10/10 Excellent

Jamil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again
Stayed 2 nights in Feb 2024

10/10 Excellent

benigno

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel right off I75-South, Staff was very friendly, Hotel is very clean, Dove product for Shampoo and body wash,, nice light breakfast is part of the package. The only bad thing to say is you can hear the I75 traffic very clearly. Road noise is loud.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very clean, comfortable place to stay. Good breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight was canceled due to a snow storm. We were able to get to this hotel safely and the crew was awesome!! They never stopped smiling and were super personable! We decided to stay another night to give them time to clear the roads. Will absolutely stay here anytime we need a hotel in the Knoxville area!!!
Stayed 1 night in Jan 2024

10/10 Excellent

ilona

Stayed 1 night in Jan 2024

10/10 Excellent

Tyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I miss Knoxville
Amazing area; amazing service. The hotel was spotless. The pool was great for the kids.
Stayed 3 nights in Dec 2023

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Mario Gutierrez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and clean location nestled in the mountains. Room to park your uhaul or trailer too. Very friendly staff. Will def be back.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean The hallway is narrow
Stayed 1 night in Nov 2023

10/10 Excellent

lashawn

Stayed 1 night in Nov 2023

10/10 Excellent

Nancy, Grant

Stayed 1 night in Nov 2023

10/10 Excellent

Thomas, Brentwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried em all. This is best for UTK visitors.
Stayed 1 night in Nov 2023

6/10 Okay

Becky

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Everything about his hotel was great EXCEPT the CARPET IS FILTHY AND NEEDS REPLACED! Everything else was very clean. There was crusty crap between the night stand and bed. The carpet just needs to go. And the room number sign had fallen off.
Stayed 1 night in Nov 2023

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We had a long drive & late check in. There was individuals smoking dope in front of the facility that evening. The outdoor trashcans were so full that they were leaking fluid into the parking lots and across the sidewalks. The young lady at the front desk yawned in my face at check in. It was clean in our room and clean at breakfast, but over all just a CREEPY feel.
Stayed 1 night in Oct 2023

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Preferred side… loud traffic!
Ask for an odd numbered room! Even numbered rooms are right next to the interstate. The traffic is SO LOUD!
Stayed 1 night in Nov 2023

8/10 Good

Maria

Stayed 1 night in Oct 2023

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient facility, great breakfast bar
Stayed 2 nights in Oct 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Room was modern. Staff was polite. Breakfast was good. No complaints. Would stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a UT game. Checkin was a breeze; even allowed us early checkin. Parking was easy. Location was great. Room was clean and comfortable. Staff was friendly. We will definitely stay in the future.
Stayed 1 night in Oct 2023

10/10 Excellent

Maggie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great! The bed was super comfy. The breakfast was wonderful especially the cinnamon rolls!! The hotel was nice and clean and even the elevators smelled clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The beds are heavenly!!

10/10 Excellent

Joshua T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, rooms and property clean and well maintained
Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Susan

Comfortable room and friendly staff.
Stayed 1 night in Sep 2023

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from interstate. Staff was helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great commendations
Stayed 1 night in Sep 2023

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Dennis

Liked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Thomas, Brentwood

Stayed 1 night in Aug 2023

8/10 Good

Kelly

Travelled with family
Liked: Staff & service, room comfort
What I expected for the money
Overall, good stay. Room was comfortable, good size, nice lighting in bath. Carpet was a little bit dirty, but not terrible. Quiet room, great parking, ok breakfast. Would stay again.
Stayed 2 nights in Aug 2023

8/10 Good

Thang

Stayed 3 nights in Aug 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities
Very nice and very clean.
Stayed 2 nights in Aug 2023

10/10 Excellent

Mario G.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean room with good temperature control.

10/10 Excellent

delmus e

Stayed 1 night in Aug 2023