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Reviews of Akzent City Hotel Kleve

3 out of 5
Akzent City Hotel Kleve
Lindenallee 37, Kleve, NW

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 31 reviews" "
Rating 8 - Good. 13 out of 31 reviews" "
Rating 6 - Okay. 11 out of 31 reviews" "
Rating 4 - Poor. 2 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Lilian

Liked: Cleanliness, property conditions & facilities, room comfort
Good locked bicycle place. Top of the hill above town with good Japanese restaurant & breakfast cafe nearby. Elevator to upper floors and aircon working on hot day. Very poor wifi - maybe better soon.
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
OLD! Not great value; terrible wifi
This is a pretty out-of-date old-style hotel. Small rooms, tiny beds, tiny TVs, old furnishings, no AC (it was hot and stuffy). I would not recommend this place under most circumstances. Worst part of stay was the terrible WiFi connection. They issue a unique code for each device that logs on. I had to wait for them to print me multiple codes for myself and the 3 others in my party, each with a laptop and a computer to connect, so 8 different codes (ugh). Signal strength was awful and kept dropping. might as well have been a dial-up connection. Impossible to get anything done. I needed a strong connection to catch up on some business and i had counted on it at this hotel. This was a major challenge for me. A couple bright sides: we checked in late and the night manager was helpful in letting us in after hours and helping us find a place to park our vehicle. Breakfast in the hotel was also ok but overpriced IMO
Stayed 1 night in Jun 2019

10/10 Excellent

Sylvia, Alberta Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in a walkable area. Staff was very friendly and helpful. Room comfortable and clean . All in all a good stay.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is wat gedateerd en gehorig, goede service en vriendelijk, ligging is mooi vlakbij het centrum.
Stayed 2 nights in Jun 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
One night in Kleve
The hotel is a little dated, but the rooms are comfortable and staff are friendly. Hotel says it has a lounge, but it is very tiny. Lots of restaurants within walking distance. It offers free internet, but it is very slow.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Hotel In Kleve, Germany
Hotel staff was great! Just make sure you check in before 9pm since the lock the doors and shut down the front desk after 9pm.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel but not happy with staff.
I originally booked this hotel online because of the great reviews, at a good rate. On arrival, the lady that welcomed us in was extremely friendly and allowed us a late check-out which we were very happy with. The room itself was lovely - large, nicely presented and clean. At check-out, I went to pay and found that breakfast (which was originally quoted as being inclusive in the total price) was actually a compulsory extra - and very expensive. We didn't have breakfast, or ask for it, so we were a little surprised when 2 different ladies at the reception desk told us "YOU BOOK IT, YOU PAY FOR IT" with no explanation of the added extras. We had to leave quickly so we didn't kick up a fuss. When their card machine then wouldn't process my payment, the lady refused to give me any void receipts after repeatedly trying my card and seemed infuriated at us. She was extremely rude until her card machine finally worked. I would have liked to have stay here again since we come to Kleve often, but this has ruined how I feel about the hotel. All in all, a good trip but maybe some practice in customer service skills wouldn't go amiss.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay and if I go again I will stay in the same hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only disappointment was that your website said the hotel had a bar & restaurant & it had neither.

8/10 Good

Ellie, Canada

Liked: Cleanliness, staff & service, room comfort
Good in Kleve
Small hotel in Kleve, distance from centre of town and the train station. Very good breakfast and comfortable room. Good location for those visiting the Reichswald Forest War Cemetery.

8/10 Good

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities
Fernseher hatte 1/4 des Bildes schwarzen Balken
Stayed 2 nights in Apr 2024

6/10 Okay

G.M.A

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Het ontbijt was echt te triest en dat voor 20 euro pp. In de avond geen.drankje te krihgen in het hotel. Winkels tussen 13.00 en 15.00 dicht. Geen terrasje
Stayed 1 night in Feb 2024

6/10 Okay

Peter

Travelled with family
Stayed 1 night in Sep 2023

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Doch sehr altbacken, nettes Personal
Stayed 1 night in May 2023

10/10 Excellent

Cristina Ramona

Stayed 1 night in Apr 2023

6/10 Okay

Mathias

Business traveller
Stayed 1 night in Mar 2021

4/10 Poor

Hans

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nogal verouderd hotel. Slechte ventilatie en daardoor heel warme kamer. Bed en douche minimaal. De minibar (koelkast) was stuk. Veel te duur (92 euro) ten opzichte van de kwaliteit.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gastvrij met hoofdletter "G" .
Goede centrale ligging.Centrum Kleve op loopafstand. Niet al te groot hotel, maar hierdoor ook makkelijk direct contact met personeel. Vond de bediening niet alleen vriendelijk, maar ook opgewekt. Aandacht voor " de gast " goed . Toch anders dan gevoel, je bent maar klant ! Hotel vanuit Nederland (per auto) heel goed. Bijna rechttoe, rechtaan.
Stayed 4 nights in May 2019

6/10 Okay

Rüdiger

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Ganz schön teuer...
Ich brauchte ja nur etwas für eine Nacht/ eine Übernachtung... aber den Preis (über 100,00€) wurde das Hotel nicht gerecht... sehr schade!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Liegt zentrumsnah
War toll,aber es könnte etwas erneuert werden. Frühstück reichlich.

8/10 Good

Willi

Liked: Cleanliness, staff & service
Preisguenstiges Hotel. Gutes Fruehstueck

6/10 Okay

Dieter

Liked: Cleanliness

6/10 Okay

Erwin, Groningen

Uitgerookt
Last van rook in de kamer, afkomstig uit naburige kamers. Onprettig.

8/10 Good

Martin, München

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familienausflug
Alles in Allem Zufrieden

6/10 Okay

Hollaender, Bergen op Zoom

Liked: Cleanliness, staff & service
ideales Hotel fuer ein Wochenende
Wir haben ein Hotel fuer 1 Nacht gesucht um am naechsten Morgen ausgeruht das Wunderland Kalkar zu besuchen. Empfang um 19:00 Uhr war perfekt. Nette Begruessung, Schleusseluebergabe und gute Tips um noch gut essen zu gehen. Hotelzimmer zwar aelter, aber alles da was man braucht und sauber. Selbst das Bett fuer unseren 9 jaehrigen Sohn war gemacht und bequem. Am Morgen ein gutes Fruehstueck, bequemes Auschecken und los in den Tag...

8/10 Good

hjm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maurizio Bruni, Serravalle Scrivia

Liked: Cleanliness, staff & service
letti comodi, silenzioso, buon rapporto qual/prezz
Bene, secondo programma, prezzo accessibile nonostante periodo Fiera a Ddorf, disposti ad estensione soggiorno quando richiesta.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort