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Mercure Klaipeda City – Avis

4 out of 5
Mercure Klaipeda City
Sauliu Street 28, Klaipeda

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 60 avis sur 133." "
Note de 8 – Bien, d’après 58 avis sur 133." "
Note de 6 – Acceptable, d’après 14 avis sur 133." "
Note de 4 – Médiocre, d’après 1 avis sur 133." "
Note de 2 – Terrible, d’après 0 avis sur 133." "

9,2/10

Propreté

8,8/10

Service et personnel

8,4/10

Commodités

8,8/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bel hôtel. Le prix est par contre un peu trop élevé par rapport aux autres hotels en Lituanie.
Mercure Hotel Klaipeda City a répondu le 20 sept. 2023
Dear Sir/MadamI would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 – Excellent

Christian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Mercure Hotel Klaipeda City a répondu le 20 sept. 2023
Dear Sir/MadamI would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 – Excellent

Elina et Marc, Maurecourt

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Radisson Blu Hotel Klaipeda: excellent séjour
Chambre vaste et propre, décorée avec goût. Excellent service et parking pratique. Situation centrale. Tarif raisonnable au vu des prestations

8/10 – Bien

Landon, Dulles

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A nice hotel in a fairly quiet area convenient to the Old City, the ferry to the Spit, restaurants and other attractions.
Séjour de 2 nuits en mars 2024
Mercure Klaipeda City a répondu le 22 mars 2024
Dear Landon,Thank you for taking a moment to share your experience at Mercure Hotel Klaipeda City. Our team is so glad to hear that you enjoyed your stay here. We look forward to seeing you again soon. Best regards,Ernestas ZeleniusGeneral manager

10/10 – Excellent

Achim

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Staff at front desk very helpful, especially Monika. Room, bed and breakfast was outstanding. 10E a day for parking right next door.
Séjour de 2 nuits en octobre 2023
Mercure Klaipeda City a répondu le 30 oct. 2023
Dear Achim,I would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 – Excellent

ABS

Séjour de 1 nuit en octobre 2023
Mercure Klaipeda City a répondu le 17 oct. 2023
Dear Sir/Madam,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 – Excellent

Larry

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It’s all business class at Mercure
I really miss the old architecture design with the cozy bar inside the restaurant now that is changed to a more of a modern clean restaurant style. It’s it’s nice but it’s not the same for the value it is a nice hotel and the staff is very pleasant and customer friendly. I would give them a 10 out of 10. Also the location is very good.
Séjour de 5 nuits en octobre 2023
Mercure Klaipeda City a répondu le 17 oct. 2023
Dear Larry,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

4/10 – Médiocre

Marc

Voyage en famille
Points forts : Propreté
This property is of average quality in a brand which generally is not known for higher end or luxury facilities. It is distinctly overpriced for what it offers, but we are ALL-Accor members, so some leverage to ask for things was worth the extra price. The staff largely is comprised of fairly nice people with the exception of the front desk, someone named Monika, whose behavior over the time spent there escalated from slightly argumentative on arrival to out and out disrespectful, both to other members of our party, and eventually to me. I regret having prepaid two days here, because I’d like to leave right away, when bullied for 10€ for parking, after having clearly instructing that a) there was a do not call request for today, and b ) clearly stating that I didn’t want to discuss 10€ at that moment, and would happily pay same before checkout, this person nonetheless persisted in attempting to extract a commitment from me as to exactly how and when I would pay 10€ to the point where I needed to hang up the phone. Does this facility hire collection agents for hospitality jobs? Who behaves this way? Im not here, having prepaid two nights and being a rewards member, to have my credibility rudely questioned by some ill-mannered college student, and over 10€. All the other discrepancies were tolerable until today’s unacceptably thoughtless phone call. For the price one pays, where is the money going if people like this are hired?
Séjour de 1 nuit en septembre 2023
Mercure Klaipeda City a répondu le 2 oct. 2023
Dear, MarcI would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review. We pride ourselves in our quality and warmth from the moment you come through our door to the moment you depart. However your recent stay was not up to our usual standards and we would like to say thank you for feedback, patience and understanding. All your comments has been take to careful consideration and will help to improve our services I look forward to welcoming you back at Mercure Klaipeda Hotel. Sincerely,Ernestas Zelenius General Manager

10/10 – Excellent

Jukka

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Mercure Hotel Klaipeda City a répondu le 20 sept. 2023
Dear Jukka,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 – Excellent

Christen

Séjour de 2 nuits en août 2023
Mercure Hotel Klaipeda City a répondu le 8 sept. 2023
Dear Christen,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 – Excellent

Deimante

Séjour de 1 nuit en juillet 2023
Mercure Hotel Klaipeda City a répondu le 8 août 2023
Dear Deimante,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

8/10 – Bien

Martin

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2023
Mercure Hotel Klaipeda City a répondu le 8 août 2023
We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 – Excellent

Ebubekir

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en juillet 2023
Mercure Hotel Klaipeda City a répondu le 17 juill. 2023
Dear Sir/MadamWe appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en juillet 2023
Mercure Hotel Klaipeda City a répondu le 17 juill. 2023
Dear Sir/MadamWe appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 – Excellent

Ruslan

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Всё понравилось
Séjour de 1 nuit en juin 2023
Mercure Hotel Klaipeda City a répondu le 29 juin 2023
We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2023
Mercure Hotel Klaipeda City a répondu le 30 mai 2023
Dear Sir/Madam,I would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review. We pride ourselves in our quality and warmth from the moment you come through our door to the moment you depart. Looking forward seeing you in near futureErnestas ZeleniusGeneral manager

8/10 – Bien

Per

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2023
Mercure Klaipeda City team a répondu le 24 févr. 2023
Dear Per, Thank you for your 8* rating! Looking forward welcoming you back with us! With best regards, Mercure Klaipeda City team

8/10 – Bien

June

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en septembre 2022
Hotel Team a répondu le 25 oct. 2022
Thank you for your 8* rating!What can we do better or differently for your experience to get 10* rating?Please do ask for me or share that with any of my team members, as we always are open for new ways of doing things and delivering the best to all our guests.Wishing you a lovely and productive week,Hotel team

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Good hotel
Nice rooms. Breakfast needs improvement
Séjour de 2 nuits en août 2022
Hotel Team a répondu le 25 oct. 2022
Thank you for your time to write a review after your stay with us! We highly appreciate your comments and feedback, that gives us opportunity to work on improvements. We do hope that you will give us a chance to welcome you back with us!With best regards,Hotel team

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay
Fantastic all round, just needs more choice of pillows
Séjour de 2 nuits en juillet 2022
Hotel Team a répondu le 25 oct. 2022
Thank you for your time to write a review after your stay with us! I highly appreciate your comments and feedback, that gives us opportunity to work on improvements. With best regards, Mercure Klaipeda City team.

8/10 – Bien

Alex

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2022
Hotel Team a répondu le 25 oct. 2022
Dear Alex,Thank you for your 8* rating!What can we do better or differently for your experience to get 10* rating?Please do ask for me or share that with any of my team members, as we always are open for new ways of doing things and delivering the best to all our guests.Wishing you a lovely and productive week,Hotel team

10/10 – Excellent

Victoria

Séjour de 2 nuits en juin 2022
Hotel Team a répondu le 25 oct. 2022
Dear Victoria,Thank you for your 10* review about Radisson Blu Hotel, Klaipeda!We are happy to see your high rating.Looking forward to welcome you back with us!Wishing you productive week,Hotel team

10/10 – Excellent

Odd Erling

Séjour de 1 nuit en mai 2022
Mercure Hotel Klaipeda City a répondu le 20 sept. 2023
Dear Odd Erling,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 – Excellent

Dirk

Séjour de 5 nuits en avril 2022
Hotel Team a répondu le 24 mai 2022
Dear Dirk, Thank you for your 10* review about Mercure Klaipeda City hotel! Looking forward to welcome you back with us! Best regards, Hotel Team

8/10 – Bien

Voyageur vérifié

Points forts : État et installations de l’hébergement
Good hotel
Séjour de 1 nuit en mars 2022
Administrator Evelina a répondu le 19 avr. 2022
Thank you for your time to write review after your stay with us! Looking forward to welcome you back with us! With regards, Mercure Klaipeda City team.

6/10 – Acceptable

Marius, Portsmouth

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mars 2022
Mercure Hotel Klaipeda City a répondu le 20 sept. 2023
Dear Marius,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 – Excellent

Vitor

Séjour de 1 nuit en février 2022
Administrator Evelina a répondu le 19 avr. 2022
Dear Vitor, Thank you for hight review to Mercure Klaipeda city hotel. Looking forward welcoming you back with us! With best regards, Mercure Klaipeda City team.

8/10 – Bien

Steen

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Everything ok
Séjour de 1 nuit en janvier 2022
Lina Klikniene, Sales and Marketing Manager a répondu le 9 févr. 2022
Thank you for your time to complete our guest survey! I We highly appreciate your comments and feedback.

8/10 – Bien

Harald

Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Bra hotell med gångavstånd till det mesta
Bra hotell med gångavstånd till allt av värde. Trevlig personal och incheckning gick snabbt och smidigt. Frukost med det man behöver.
Séjour de 1 nuit en décembre 2021
Lina Klikniene, Sales and Marketing Manager a répondu le 9 févr. 2022
I am happy to see your overall rating and positive comments. My team loves what they do and comments like yours help to deliver the best.

8/10 – Bien

Harald

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Bra hotell
Bra hotell på promenadavstånd till det mesta, bra frukost, bra och snabb service vid frontdesk
Séjour de 1 nuit en décembre 2021
Mercure Hotel Klaipeda City a répondu le 20 sept. 2023
Dear BraWe appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 – Excellent

Pasi

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2021
Mercure Hotel Klaipeda City a répondu le 20 sept. 2023
Dear Pasi,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 – Excellent

Kestutis

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2021
Giedre a répondu le 9 nov. 2021
Dear Mr.Kestutis, Many thanks for staying with us and for high evaluation of our work! Hope to see you next time. Giedre M., FOM

6/10 – Acceptable

Melody

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Confort de la chambre
Hot in the Baltics
Overall was fine. Difficult to find someone at the front desk. Was really HOT. A/C wasn’t adjustable and so hot in the room it was difficult to sleep. Breakfast was fabulous, people were friendly.
Séjour de 4 nuits en juin 2021
Mercure Hotel Klaipeda City a répondu le 20 sept. 2023
Dear MelodyWe appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

6/10 – Acceptable

Paw

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Check inn was slow and unproffesional. The hotel is in general a good hotel. But people means a lot in the service field.
Séjour de 1 nuit en juin 2021
Jūratė Lauraitienė a répondu le 15 juin 2021
Dear Mr.Kristensen, Thank you for your time to write review after your stay with us! Your feedback and comments are highly valued as it gives us opportunity to improve and get better. I do hope that you will give us a chance to prove that we can do better. With regards, Jūratė Lauraitienė Reservations and Rooms Division Manager

10/10 – Excellent

Gísli Líndal

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Exelente
Frábær staðsetning og framúrskarandi þjónusta 😀
Séjour de 14 nuits en janvier 2021
Gita Silmale a répondu le 30 janv. 2021
Dear Gisli Lindal, Thank you for your highest review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating and positive comments. My team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! With best regards, Gita Silmale General Manager

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Nice
Séjour de 2 nuits en septembre 2020
Gita Silmale a répondu le 28 sept. 2020
Dear Traveler, Thank you for your 8* review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating and positive comment. My team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! With best regards, Gita Silmale General Manager

6/10 – Acceptable

Noora

Voyage en famille
Points forts : Propreté, confort de la chambre
Ok stay
Room and other premises are outdated. Familyroom was spacious and bed was huge and comfortable. Location ok, but not perfect. Breakfast is good and special thanks goes to the woman taking care of breakfast quests. When we came, there was really rude lady in the reception. But others were ok. Overall nice stay but maybe not 4 star, maybe little bit overpriced.
Séjour de 2 nuits en août 2020
Gita Silmale a répondu le 25 août 2020
Dear Noora, Thank you for your time to write review after your stay with us! I highly appreciate your comments and feedback, that gives us opportunity to work on improvements. I am sorry to see your comments and it looks like some misunderstanding. Receptionist was explaining most convenient and safe payment method. In regards to rooms being slightly dated, we do plan room renovation in 2020-2021. Meanwhile we try to keep all in good working condition, clean, and compliant with new Safety & Hygiene Protocols. I do hope that you will give us a chance to prove that we can do better. With best regards, Gita Silmale General Manager

10/10 – Excellent

Sami

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good service and quality
Extremely friendly service
Séjour de 1 nuit en juillet 2020
Hotel Management a répondu le 10 août 2020
Dear Sami, Thank you for your review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating and positive comments. My team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! Kind regards, Monika Pekauskaite Sales Manager

10/10 – Excellent

Piruza

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice, clean and comfortable.
Séjour de 1 nuit en juillet 2020
Hotel Management a répondu le 3 août 2020
Dear Mikko, Thank you for your time to write review after your stay with us! All our team put their heart and soul in what they do and your comments help to deliver the best! Looking forward to welcome you back with us! Kind regards, Monika Pekauskaite Sales Manager Radisson Blu Hotel, Klaipeda

8/10 – Bien

Charles

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Really safe
Really safe and clean. Great service and every effort made to make things as normal as possible
Séjour de 1 nuit en juillet 2020
Hotel Management a répondu le 3 août 2020
Dear Charles, Thank you for your time to write review after your stay with us! I am happy to see your overall rating and positive comments. Our team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! With kind regards, Monika Pekauskaite Sales Manager Radisson Blu Hotel, Klaipeda

10/10 – Excellent

Mikko

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel. Good lication.
Séjour de 1 nuit en juillet 2020
Gita Silmale a répondu le 30 juill. 2020
Dear Mikko, Thank you for your time to write review after your stay with us! All my team put their heart and soul in what they do and your comments help to deliver the best! Looking forward to welcome you back with us! With regards, Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Siisti hotelli ja hyvä palvelu.
Séjour de 1 nuit en juillet 2020
Gita Silmale a répondu le 30 juill. 2020
Dear Traveler, Thank you for your time to write review after your stay with us! It means a lot and more than even during this challenging times. All my team put their heart and soul in what they do and your comments help to deliver the best! Looking forward to welcome you back with us! With kind regards, Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

8/10 – Bien

Vesa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hyvä palvelu
Huone jonka varasimme oli erittäin kuuma. ilmastointi eikä jääkaappi toiminut. Valitimme tästä ja huoneeseen tuotiin puhallin ja vesipullo, hotelli taisi olla täynnä. Valitin asiasta uudestaan ja seuraavaksi yöksi meidät upgreidattiin parempaan huoneeseen. Palvelu oli hyvää ja ystävällistä. Parkki pihalla ja sijainti hyvä.
Séjour de 2 nuits en juillet 2020
Gita Silmale a répondu le 22 juill. 2020
Hei Vesa, Kiitos ajastane, jonka olette käyttäneet palautteen antamiseen. Koko tiimimme antavat aina kaikkensa työhön, ja kommenttinne auttavat heille tekemään sen parhain mahdollisella tavalla. Toivomme näkevänne teidät pian uudestaan. Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

8/10 – Bien

jari

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hyvä siisti hotelli
Mukava siisti perus hotelli ei mitään erikoista mutta ei myöskään puutteita
Séjour de 2 nuits en juillet 2020
Gita Silmale a répondu le 21 juill. 2020
Hei Jari, Kiitos ajastane, jonka olette käyttäneet palautteen antamiseen. Koko tiimimme antavat aina kaikkensa työhön, ja kommenttinne auttavat heille tekemään sen parhain mahdollisella tavalla. Toivomme näkevänne teidät pian uudestaan. Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

6/10 – Acceptable

Gregory

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Not family friendly with unnecessary upselling
Very difficult to book hotel room on hotels.com to include children as even with 1 child it insists you book 2 rooms for most hotels! So i always ring ahead and discuss hotel policy before booking, rang and was told needed junior suite for 2 adults and 2 kids under 5 even though no extra bedding would be available or an increase over other rooms. Junior suite was not available so reception and reservations manager said a premium room would be allowed and she will organise everything to make sure we have queen bed and a crib. Got email confirming everything. Made booking and arrived at hotel, same girl i spoke to on phone was on reception. She now said the premium rooms left had only 2 small single beds in them. She suggested pushing them together! We explained the obvious reasons this wouldnt work and she offered a standard room with a queen bed instead, even though it was conditional we booked a premium. I asked for a refund on the difference in the rooms and complained. A refund seemed a step too far and a manager was called, they spoke and now a premium room with a queen bed was available and ready. Not a very nice way to be welcomed and obvious upselling for no reason other than they feel it necessary! I feel it is unethical and dishonest to treat a family this way, we didnt have breakfast included so there was no difference to the hotel if we had our kids with us. Only bad point to what is a beautifil city, we are planning to return but wont be staying at radisson again!
Séjour de 2 nuits en juillet 2020
Gita Silmale a répondu le 22 juill. 2020
Dear Gregory, Thank you for your time to write review after your stay with us. I am sorry to see your comments and it looks like some misunderstanding. As soon as receptionist understood that twin room is not what you expect, she did find another same category room with queen size bed and only thing she asked manager on duty was to move baby crib, which was done straight away. We always encourage our team members to take decisions to accommodate guest needs, asking for help if they don’t see solution or its challenging situation. I do hope that above explains and clears all your concerns. Looking forward welcoming you back with us! With best regards, Gita Silmale General Manager

10/10 – Excellent

Marjanas

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2020
Gita Silmale a répondu le 20 juill. 2020
Dear Marjanas, Thank you for your 10 out of 10 review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your highest rating. My team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! Wishing you a lovely week, Gita Silmale General Manager

10/10 – Excellent

Simone

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2020
Gita Silmale a répondu le 4 juill. 2020
Dear Simone, Thank you for your 10 out of 10 review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating. My team loves what they do and it helps to deliver the best every time to everyone. Looking forward to welcome you back with us! Wishing you a lovely day, Gita Silmale General Manager

10/10 – Excellent

liudmila

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2020
Gita Silmale a répondu le 21 juin 2020
Dear Liudmila, Thank you for your highest rating! It is highly valued and appreciated. With best regards, Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

10/10 – Excellent

Sergey, Vilnius

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, friendly staff, perfect breakfast.
Séjour de 2 nuits en février 2020
Gita Silmale a répondu le 17 févr. 2020
Dear Sergey, Thank you for your 5* review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating and positive comments. My team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! Wishing you a lovely week, Gita Silmale General Manager

10/10 – Excellent

Aurimas

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
recomend this hotel to stay
Overall good hotel with very good breakfast delivered to the room ( hotel was busy with just few rooms so breakfast was delivered to room ) Thanks for the friendly staff.
Séjour de 1 nuit en janvier 2020
Gita Silmale a répondu le 27 janv. 2020
Dear Aurimas, Thank you for your high review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating and positive comments. My team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! Wishing you productive week, Gita Silmale General Manager