Thank you for this review!

Thank you! We are trying are best to ensure guests have pleasant stays by providing as many COVID-19 pre-cautions as we can!

Hello! We are sorry to hear that you had some issues with the bathroom during your stay. We are glad to inform you that we are currently working on upgrading the rooms but unfortunately we can only upgrade a few at a time! We thank you for this informative review! Most of our rooms do not have steps leading into the washroom however we will further look into putting an additional warning/informing guests if they are in one of the few rooms that do! We thank you for staying with us and leaving us this feedback! -Hope you have a great day, Front Desk Staff Royal Inn & Suites

Hello! Thank you for this response! Unfortunately renovations take time! We will further look into what renovations we can prioritize to maximize guest fulfillment! -Thanks Front Desk Staff Royal Inn & Suites

Hello! We are glad to hear that overall you had a positive stay. We apologize for the parking inconvenience we are looking into ways we can help guests better locate safe and convenient parking we thank you so much for this helpful feedback! And we hope to see you again! -Thank You Very Much Royal Inn & Suites Front Desk Staff

Thank you for the wonderful review. The staff at the Royal Inn are happy that you enjoyed your stay and hope to see you back again soon! Take care and have a great weekend! Kindest Regards, Dawnne Fiorillo

Thank you for taking the time to rate your stay at our hotel! -Front Desk Staff Royal Inn & Suites

Hello! We are glad to hear the location of the hotel suited your needs! We are sad to hear the mattress was not up to your standards and would love for you to contact us to see if the mattress in that specific room needs to be replaced. We hope to see you again! -Many Thanks Royal Inn and Suites Front Desk Staff

Hello! We are so glad to hear you liked the building! We are also incredibly sorry to hear that you were having some issues with the bathroom sink. We apologize for any inconvenience this caused you and will do our best to ensure the situation does not happen again. We hope to see you again! Front Desk Staff Royal Inn & Suites

Thank you for the review! Please don't hesitate to contact staff with any suggestions you may have to help improve future stays. -Have a good day Royal Inn & Suites Front Desk Staff

Hello! We are sorry to hear that you did not enjoy your stay. If you would please contact the hotel directly and give us suggestions as to what you feel could have improved your stay that would be great! The hotel staff is always happy to hear constructive criticisms/ideas. We were sold out this weekend and would love to hear what we could further improve to continue selling out in the future; as well as making sure the same guests keep coming back! -Thank You Very Much Royal Inn & Suites Front Desk Staff

Hello! Thank you so much for this score! We hope to see you again! -Many thanks

Hello! We thank you for taking the time to leave us this positive review! -Many Thanks Front Desk Staff

Good Morning, Thank you for the great review. We are happy that you enjoyed your stay with us and hope to see you again. Kindest Regards, Dawnne Fiorillo

The Royal Inn & Suites is the longest-standing hotel in Guelph, aged at almost 200 years old. We have many return guests who appreciate the character of the building and it's ideal location, but we understand that it's not for everyone. We apologize that you did not find your stay to be entirely satisfactory.

Hello, Thank you for taking the time to share a review. We are sorry that this was your experience. Our location downtown is convenient for many reasons but on the alternative side of that, sometimes there are "out of the ordinary" situations that arise in our immediate area. Happy to hear the size of the room and price were satisfactory. Thank You

Good Evening Doug, It is always our intention to remedy any room issues as soon as possible; our sincere apologies that you had a few during your stay. If you book with us again, please contact us and we will provide a discount. Thank you for your feedback and we hope to have the opportunity to host you again. Thanks, Front Desk

Hello! We thank you for leaving us this review! We will make a note to re-examine our bathrooms and maybe look at moving them up on our renovation priority list! We hope you enjoyed your stay with us and hope to see you in the future! -Many Thanks Royal Inn & Suites

Good Afternoon! Thank you for the great review! We are happy you enjoyed your stay with us. Have a terrific weekend! Kindest Regards, Dawnne

We thank you for taking the time to leave us this review.

Hello! We are sorry to hear that you did not enjoy your stay with us! The hotel has recently purchased brand new linen to ensure all of our guests feel comfortable! We thank you for leaving us this review and will continue to look into different ways we can update the TV to make it optimal for guest Use. -Thank You Very Much Royal Inn & Suites Front Desk Staff

Hello! We thank you for such an excellent rating! We hope to see you again -Front Desk Staff Royal Inn & Suites

Good Morning, We are happy you enjoyed your stay with us! We look forward to seeing you again! Take care and enjoy the rest of your summer! :)) Kindest Regards, Royal Inn Management

Good Morning, We are sorry to hear that you will not be staying with us again. We understand that older hotels are not for everyone. The staff & Management appreciate all feedback (good or bad) so that we may improve/update those areas. On that note, the Royal Inn & Suites is over 190 years old and is classified as a Heritage Building. The current owners have started to upgrade areas of the hotel and will continue to make improvements over the next year! Kindest Regards, Royal Inn Management

Hello! Sorry to hear that we did not meet all of your expectations. Upgrading is an ongoing process, given the age of the hotel. Thank you for taking the time to share your thoughts. We hope that if you choose to stay with us again, you will be fully satisfied with your next stay. Thank You! Royal Inn & Suites

Hello! Sorry to hear that we did not meet your expectations. You are correct in that not every room has been renovated; it is an ongoing process, given the age of the hotel. Thank you for taking the time to share your thoughts and improvement ideas. We hope that if you choose to stay with us again, you will be fully satisfied with your next stay. Thank You Royal Inn & Suites

Hello! We are glad to hear the location of the hotel and the price suited your needs! We thank you for taking the time to leave us this review! We hope to see you again! -Thank You Royal Inn & Suites

Hello! We are in the process of updating rooms at the hotel so some of them differ. Ex. Some of our rooms have been switched to a laminate flooring while others still have carpet. We thank you for bringing this to our attention and we will look at how we can update our photos that are posted to better ensure guests feel they have an accurate idea of what their room will look like! Thank You Very Much Royal Inn & Suites

Hello! We are sad to hear you had a negative experience at our hotel! We please ask that you contact the hotel directly to speak with staff as our records indicate that our staff was told by yourself that the room was okay. We understand how frustrating it can be when a room is not up to expectations and we want to do everything in our power to ensure that all the rooms are altered to best reach guests needs. -Thank You Very Much

Hello! Thank you for taking the time to leave us a rating! We hope to see you again in the future and please don't hesitate to provide our staff with some suggestions as to how we can improve the hotel to better suit your needs! Thank You

Hello! As Happy as we are to hear the things you enjoyed about the hotel we are disheartened to hear there was some issues. We ask that you call us and directly speak to the front desk so we can make sure no stains are found again! -Thank You, Royal Inn & Suites Front Desk Staff

Hello! Thank you for taking the time to review the hotel! We are glad to hear that we met your expectations. We are currently in the middle of doing some renovations on the hotel to help give it a more modern feeling. We hope to see you again! -Thank You, Royal Inn & Suites Front Desk Staff

Hello, We are sorry to hear that you felt unsafe while you were staying at our hotel. Guest security is one of our priorities here at the hotel and we have security measures in place for all guests to feel safe and secure while they stay here! All of the rooms here are Non-Smoking and we take any report of the smell of smoke very seriously. We ask that you please contact us directly and inform us more about these issues so we can ensure that every single room is designed to best ensure a pleasant experience here. -Thank You For Taking The Time To Review Us, Royal Inn & Suites Front Desk Staff

Thank You For The Review. We are glad to hear you had a good stay with us and we hope to see you again. -Many Thanks Royal Inn & Suites

Thank You For The Review! We are happy to hear that you had a good stay with us. We hope to see you again in the future! -Many Thanks, Royal Inn & Suites

Thank You For The Review! We are glad to hear that you enjoyed the view from your room. We hope to see you again and we thank you for the kind words about our staff! -Thank You, Royal Inn & Suites

Hello! Thank you for taking the time to inform us of the pros and cons of your stay. We are sorry to hear that the area was noisy during the time of your stay. We are glad to hear that the room was adequate for you! We thank you and hope to see you again! Royal Inn & Suites Front Desk Staff

We thank you for taking the time to send us this review. We are sorry to hear that you felt the hotel was this score. We please ask that you don't hesitate to the call the hotel with suggestions/Recommendations as to how better improve your experiences while staying with us. We hope to hear from you again. Thanks, Royal & Inn and Suites Front Desk Staff

Hello, We are sorry to hear that you had a poor experience at our establishment. We have recently begun renovations to the hotel lobby and we encourage you to contact the front desk directly to tell us in more detail some ways you think we can improve the hotel. Particularly ways you think we could improve our rooms such as the Deluxe Queen you stayed in! -Thank You, Royal Inn & Suites

Hello! We thank you for taking the time to give us this review. We hope to see you again in the future, Thank You, Front Desk Staff Royal Inn & Suites

Hello, We thank you for taking the time to write a review. We are happy to announce that as of March 31st We have started renovations here at the hotel. We hope to see you in the future, when our renovations are further along. Many Thanks, Royal Inn & Suites Front Desk Staff

Hello, We are sorry to hear that the hotel did not meet your expectations. We thank you for staying with us and we encourage you to notify the front desk with any issues regarding your room/overall experience. Thank You, Royal Inn & Suites Front Desk Staff

Thank you for staying with us. We apologize that your stay was not as comfortable as we would have liked. We thank you for bringing these issues to our attention and hope you consider us again. -Thank you, Front Desk Staff

Thank you! We are Glad to hear that the staff was pleasant. We hope to see you again! -Thank You, Front Desk Staff

We at the front desk are happy to hear you enjoyed your time here at our hotel. We are sorry to hear about the small issues with the room but we thank you for bringing these issues to our attention! We hope you will consider us again for future stays! -Thank You, Front Desk Staff.