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Reviews of Kitchener Inn & Suites

2.5 out of 5
Kitchener Inn & Suites
4355 King Street E, Kitchener, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 558 out of 1341 reviews" "
Rating 8 - Good. 407 out of 1341 reviews" "
Rating 6 - Okay. 200 out of 1341 reviews" "
Rating 4 - Poor. 97 out of 1341 reviews" "
Rating 2 - Terrible. 79 out of 1341 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

David Keith

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Under renovation but will still return
Stayed 1 night in Mar 2024
Response from Chad on Mar 25, 2024
Thank you David for your positive and valued feedback. We look forward to having you back again soon. Take care

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Dan Clarke on Mar 26, 2024
We are sorry that you did not find your stay completely satisfying. Please contact me directly before booking again.

10/10 Excellent

Kerry

Travelled with family
Liked: Amenities, property conditions & facilities
Staff were great, recent renos make it a convenient, nice place to stay.
Stayed 1 night in Mar 2024
Response from Chad on Mar 25, 2024
Thank you so much Kerry for sharing your valued words with us. I will be sure to pass along your review to all staff. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. Take care

8/10 Good

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chad on Mar 25, 2024
Thank you Barbara for sharing your valued feedback with us. We look forward to seeing you again soon. All the best!

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed a few times here. Rooms are clean and have everything you need for an overnight stay. Plenty of restaurants in the area within walking distance, and lots of free parking. Breakfast is great too!
Stayed 1 night in Dec 2023
Response from Chad on Mar 21, 2024
Thank you Angela for being a loyal patron and for sharing your valued feedback. We look forward to hosting you again soon. Take care!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice renovations,
Stayed 1 night in Mar 2024
Response from Chad on Mar 20, 2024
Thank you Robert for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the Hotel is very clean and spotless the staff is always very friendly and accommodating!!! We have stayed here many times always enjoy our stay!!!!
Stayed 1 night in Mar 2024
Response from Chad on Mar 19, 2024
Thank you Doug for your amazing feedback. I will be happy to share this review to all staff members. Thank you for choosing the Kitchener Inn & Suites, we look forward to seeing you again soon. Take care

8/10 Good

ROBIN

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Chad on Mar 20, 2024
Thank you Robin for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was newly renovated and the bed was very comfortable. The washroom was clean and was beautifully designed. The dining area was beautiful and the food options were great. Good breakfast! I would stay there again and I would highly recommend the hotel to others.
Stayed 1 night in Mar 2024
Response from Chad on Mar 18, 2024
Thank you Jayne for taking the time to share your valued feedback on our newly renovated rooms. We look forward to hosting you again soon. All the best!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was average and the coffee was not good
Stayed 1 night in Mar 2024
Response from Chad on Mar 18, 2024
Thank you Brad for sharing your feedback with us. We hope to see you again soon. Take care

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was under renovation. Stayed on the 6th floor. The room was beautiful. It was just opened up 2 weeks ago. Very modern, very nice. Still under construction as they fix up the rest of the hotel and the kinks, but great value for the money!
Stayed 1 night in Mar 2024
Response from Chad on Mar 18, 2024
Thank you Cheryl for sharing your amazing feedback on our newly renovated rooms. We look forward to hosting you again soon. Take care

6/10 Okay

Suzanne

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chad on Mar 18, 2024
Thank you Suzanne for taking the time to share your feedback with us. We hope you'll give us another chance in the future. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They are in the process of renovating which caused us some issues. The staff was great/responsive.
Stayed 1 night in Mar 2024
Response from Chad on Mar 18, 2024
Thank you Andrea for taking the time to share your valued feedback with us. We hope you'll visit again, especially after the renovations are complete. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best

6/10 Okay

Ken

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
A bit tired and worn
Stayed 1 night in Mar 2024
Response from Chad on Mar 18, 2024
Thank you Ken for sharing your feedback with us. We are currently undergoing renovations and welcome you back to experience the difference first hand. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best!

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Staff is very professional and accommodating. My stay was during construction that had no impact to my stay. The people working here are long term and genuinely care about your experience. I stay here on average 6x per year for that last 4 years for work. It is well priced. I drive out of my way to stay here (15 km) despite my factory is 300m away from St. Jacob’s market…
Stayed 1 night in Mar 2024
Response from Chad on Mar 18, 2024
Thank you David for your continued business and valued feedback. We look forward to seeing you again soon. Take care

4/10 Poor

Delynn

Travelled with family
Toilet wouldn’t flush only way to get it flashed was to take the lid off and put your hand in the back of the toilet And lift on the leaver in the water… the bathroom door would not close at all and I stood in 6 inches of water when having a shower.. if I knew they were doing Reno’s I wouldn’t of booked it.. I do not get away very often and for me to pay $150 for a room and not be able to relax or use a working bathroom was very upsetting.
Stayed 1 night in Mar 2024
Response from Chad on Mar 14, 2024
First off, I would like to take this opportunity to apologize for not meeting your expectations during your stay with us. We hope you'll give us another chance to prove our true standard. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. Take care

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying here each time we visit Kitchener. It is near the 401 and far enough out of downtown. The place is getting renovated. We happened to get a renoed room on the 6th floor. Clean new edges about the room and the fridge/coffee is now off in a side nook. BIG TV and new pillow tops, what else do you need. One drawback for us was the tub. (we hope for walk ins…). Lastly friendly staff, some who have been there for all our visits.
Stayed 1 night in Mar 2024
Response from Chad on Mar 14, 2024
Thank you Martin for sharing your kind words. We look forward to your continued business. All the best!

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy with the staff very friendly.
Stayed 1 night in Mar 2024
Response from Chad on Mar 12, 2024
Thank you Dan for sharing your valued feedback with us. We look forward to hosting you again soon. All the best!

10/10 Excellent

Hiteshwar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chad on Mar 12, 2024
Thank you Hiteshwar for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

8/10 Good

Salvatore

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk Reservations on Mar 7, 2024
Thank you, Salvatore, for taking the time to rate us. We hope we can attain perfection for you on your next visit.

10/10 Excellent

Nazmina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Chad on Mar 5, 2024
Thank you Nazmina for taking the time to share your feedback with us. We look forward to seeing you again soon. Take care

6/10 Okay

Tania

Liked: Cleanliness, staff & service
Beds are super uncomfortable and the pillows are awful. They feel like they’ve disintegrated over time. They feel ancient. No covers on them. The rest is fine but even though parts of the hotel is under construction the bedding should still be hotel grade and it is so far from that.
Stayed 1 night in Mar 2024
Response from Chad on Mar 4, 2024
Thank you Tania for taking the time to share your valued feedback with us. Without it, we cannot learn nor grow. We hope to see you again, especially after the complete conversion of our property. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best!

10/10 Excellent

Frank

Stayed 2 nights in Feb 2024
Response from Chad on Mar 5, 2024
Thank you Frank for taking the time to share your feedback with us. We look forward to seeing you again soon. Take care

6/10 Okay

Cheryl-Lynn

Nice place and good location. Under Renos so did expect some disarray. Room was clean and bed was comfortable. 10 mins to International airport.
Stayed 1 night in Mar 2024
Response from Chad on Mar 5, 2024
Thank you Cheryl-Lynn for taking the time to share your feedback with us. We look forward to seeing you again soon. Take care

6/10 Okay

James

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is a tired hotel - they are renovating. The heating system is so noisy it's hard to sleep. It ran all night but we froze. There were only two choices. Freeze or roast. The restaurant breakfast is just plain awful. Burnt eggs. I do want to stress that that the staff were really nice.
Stayed 1 night in Mar 2024
Response from Chad on Mar 4, 2024
Thank you James for sharing your valued feedback with us. We hope to see you return soon. We think you will be happy with our new look. Take care

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities
Unfortunately, the hotel is undergoing renovation so the workers start 8-5 which’s really inconvenient, otherwise everything is perfect.
Stayed 1 night in Feb 2024
Response from Chad on Feb 29, 2024
Thank you Mohamed for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

8/10 Good

Clem

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the room was fine. We arrived for the breakfast 1/2 hour before it finished and the selections were mostly depleted.
Stayed 1 night in Feb 2024
Response from Chad on Feb 29, 2024
Thank you Clem for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 Excellent

Michel, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only think will be a better breakfeast
Stayed 2 nights in Feb 2024
Response from Chad on Feb 28, 2024
Thank you Michel for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 Excellent

Timothy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern updated renovations. Great HD tv. Wonderful front desk staff.
Stayed 1 night in Feb 2024
Response from Front Desk Reservations on Feb 27, 2024
Thanks so much for the feedback Timothy. We look forward to you next stay.

10/10 Excellent

Suadad, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is excellent ! extremely clean and new looking, room is very specious, and you have everything you need in it. staff is very friendly. it is by far the best hotel I've ever experienced.
Stayed 1 night in Feb 2024
Response from Front Desk Reservations on Feb 27, 2024
Thanks so much Suadad for the great review. We are glad that you appreciated our new rooms. See you again soon.

6/10 Okay

Brenda

Stayed 1 night in Feb 2024
Response from Chad on Mar 20, 2024
Thank you Brenda for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

4/10 Poor

Emily

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room was quite dirty. Crumbs and wrappers on the floor, lots of stains on the bed skirt, chairs looked very dirty. Our key cards needed to be redone 3x, which was frustrating. We will not stay here again.
Stayed 2 nights in Feb 2024
Response from Front Desk Reservations on Feb 25, 2024
Thank you for review Emily. We will review our housekeeping policies immediately.

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I had bed bugs. I videotaped them. The manager didn’t even address the issue. The FD attendant did all he could to help me and that was the only positive. The room was beyond dirty. Avoid until renovated. I wish I had known hence why I am writing this honest review.
Stayed 1 night in Feb 2024
Response from Front Desk Reservations on Feb 25, 2024
I hope you enjoyed the newly renovated room you transferred to.

10/10 Excellent

johan

Liked: Cleanliness, staff & service, property conditions & facilities
Small and clean
Stayed 1 night in Feb 2024
Response from Chad on Feb 23, 2024
Thank you Johan for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 Excellent

Gary

Stayed 2 nights in Feb 2024
Response from Chad on Feb 21, 2024
Thank you Gary for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

6/10 Okay

Cathie

Travelled with group
They are renovating but there is no pool the plugs in the bathroom did not work They used to have coffee/ tea available 24/7, but now only in the morning You have to ask to have your room cleaned and there was limited towels soap etc i the room
Stayed 2 nights in Feb 2024
Response from Chad on Feb 20, 2024
Thank you Cathie for sharing your valued feedback with us. Without it, we cannot learn nor grow. We hope you'll give us another chance to prove our true standard here at the Kitchener Inn & Suites or soon to be Holiday Inn Express and Suites. Kindest regards

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how the bedroom was set up, ie bed facing the window.
Stayed 1 night in Feb 2024
Response from Chad on Feb 20, 2024
Thank you Sheila for taking the time to share your valued feedback with us. We look forward to hosting you again soon. Take care

4/10 Poor

Dinesh

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor maintenence, coffee machine not working, bath tub soiled and filthy, carpet wornout and need upgrades, room very poorly maintained
Stayed 2 nights in Feb 2024
Response from Chad on Feb 20, 2024
First off Dinesh, we are truly sorry to hear about your experience while staying with us. You'll be happy to hear that we are currently in the middle of a complete building renovation and name change. Thank you for your valued feedback, we hope to see you again soon. All the best!

10/10 Excellent

jen

Stayed 1 night in Feb 2024
Response from Chad on Mar 21, 2024
Thank you Jen for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

10/10 Excellent

Julia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here! Second time at this property for a sports competition weekend. I really like the improvements - renovated rooms are just excellent and the hot breakfast was just great. Very easy on busy mornings. Going to book this for next year’s trip as well.
Stayed 2 nights in Feb 2024
Response from Front Desk Reservations on Feb 12, 2024
Thank you so much Julia for your time and consideration. We would love to have you again at our hotel.

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities
The staff were amaizng
Stayed 2 nights in Feb 2024
Response from Front Desk Reservations on Feb 13, 2024
Thank you for the kind words Jennifer. We are glad you enjoyed your stay with us.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk Reservations on Feb 13, 2024
Thanks for the great rating Leslie.

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location
Stayed 2 nights in Feb 2024
Response from Front Desk Reservations on Feb 13, 2024
Thanks for the good score, Wendy

6/10 Okay

Kate

Travelled with family and small children
Liked: Staff & service
The front lobby was nice. The rooms are dated of course as they are doing renovations to fix that. The AC/heater was very loud and blew cold air so we had to shut the fan off during the day (it was good for nights though keeping the room cool and the fan noise was nice if you like that). Long black hair found in the bed and bath tub (not ours). It was all we needed for our stay in town for a cheer competition.
Stayed 2 nights in Feb 2024
Response from Front Desk Reservations on Feb 16, 2024
Thanks for your feedback Kate. We hope you enjoy one of our renovated rooms in the future. We will review our housekeeping procedures with staff.

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Front Desk Reservations on Feb 13, 2024
Thanks for taking the time to rate us. Hopefully you will find your next stay more satisfactory in one of our newly refreshed units.

8/10 Good

Shawna

Mostly ok, but the breakfast was terrible and not a lot of gluten free options. Cold frisbee eggs, yuck!
Stayed 1 night in Feb 2024
Response from Chad on Feb 14, 2024
Thank you Shawna for sharing your feedback with us. We will be modifying our breakfast once we convert to a Holiday Inn Express & Suites. We hope to see you again soon. All the best!

6/10 Okay

robert

Business traveller
Disliked: Staff & service
On check in my boss had to drive 1 hour to give a credit card. They should be able to take it over phone .also asked to have room cleaned and new towels while i was at a job site for 10 hours, this never happened
Stayed 5 nights in Feb 2024
Response from Chad on Feb 14, 2024
Thank you Robert for taking the time to share your valued feedback with us. Without it, we cannot learn nor grow. We hope you'll give us another chance in the future. All the best!

10/10 Excellent

Mariel Rufina

Corteous staff and clean room, noise heard from aircon? but tolerable.
Stayed 1 night in Feb 2024
Response from Chad on Feb 14, 2024
Thank you Mariel for sharing your valued feedback with us. We look forward to seeing you again soon. Take care

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service
Although the property is under renovation I found it to be quite clean and orderly. The staff are very helpful to relocate our room to a room where the passcard works. Due to renovation there is a glitch in their computer system that caused the room passcard not working. Staff even offered to upgrade our room and gave us bottled water to help minimize the trouble it caused us. Very helpful and friendly staff! The only complain we have is that the air in the room is quite dry and there's no ventilation switch in the bathroom. Overall, our one-night stay is satisfactory. Thanks to the great efforts of the staff who made it so.
Stayed 1 night in Feb 2024
Response from Front Desk Reservations on Feb 13, 2024
Joanna, thank you for your understanding as we go through the renovation process. We are glad that the staff was able to help you to the best of their ability.

8/10 Good

Sophie

Stayed 1 night in Feb 2024
Response from Chad on Mar 20, 2024
Thank you Sophie for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!